Tamara Shipley is an analyst in Gartner's Finance practice focusing on finance process excellence & automation and technology-driven process improvement, particularly in the invoice to cash and procure to pay space. She leads Gartner's market research for invoice to cash / accounts receivable applications. Tamara brings extensive knowledge of end-to-end processing, global process ownership models, process improvement, process governance, shared services and business process outsourcing service delivery models to the role.