Amdocs set out to become its own platform for agentic transformation. In less than a year, the company moved from experimentation to enterprise-scale adoption by redesigning work, not simply deploying AI tools. This session explores how HR and Technology jointly lead the transformation, beginning with software development, establishing measurable business outcomes, running large-scale pilots, and creating the capabilities required to scale. Attendees will learn practical lessons on workforce redesign, management evolution, organizational readiness, upskilling, governance and more.