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SLA SOS: How to Rescue Your Security Team With Smarter Managed Security Metrics
Tuesday, 22 September, 2026 / 04:15 PM - 04:45 PM BST
About the Session
Metrics for detection and response services rarely ensure good service quality. Generic and rigid time-based SLAs can be costly if they are not aligned with internal processes. Unclear metrics may lead to unmet service expectations. This session will explore how to best design cybersecurity metrics to measure the effectiveness of managed services and improve your security operations team’s efficiency.