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Executive Story PROCERGS: Governance in Times of Crisis – How to Implement an Incident Response Protocol in a Public Company
Tuesday, 04 August, 2026 / 04:00 PM - 04:30 PM BRT
About the Session
Learn how PROCERGS (Data Processing Company of the State of Rio Grande do Sul) improved its incident response by implementing a structured protocol and a RACI matrix, bringing role clarity, agility, and governance during crisis moments. The new model, adapted to the reality of a public company, resulted in greater predictability in decision-making, better communication between technical teams, management, and stakeholders, as well as reduced conflicts and rework. The success of the initiative lies in valuing people, raising awareness, and training teams, showing that governance and operational clarity are fundamental for an efficient incident response, regardless of major technology investments.