Very often, IT service vendor contracts have lopsided risk balanced in the vendor's favor. This session challenges leaders to break the cycle with a four-step process that ranges from recognizing key language in scope and pricing models, to accountability for optimized outcomes. Learn how to uncover hidden costs and clarify ambiguous T&Cs, and use measures with proper accountability to recognize value. Attendees will leave with a plan that embeds negotiation as a strategic, not just transactional function.