In your opinion, what are your organization's primary expectations from implementing a Digital Workflow platform like ServiceNow for your organization's digital transformation journey? (Select all that apply)

LeadershipArchitecture

Streamlined IT Service Management & Operations Management (ITSM/ITOM)45%

Streamlining and Digitalizing non-IT business workflows27%

Unify Customer and Employee Experience through a single pane26%

Unify Customer and Employee Experience through a single pane26%

Other (Please Specify in comments)1%

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IT Manager in Construction2 years ago

In our case, needs are for a solution with a top-down management of the projects where each IT Manager can manage only its site but the related area manage can look at all the projects under its domain (it is as a tree).

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Cost Optimization54%

Innovation 24%

Employee Retention2%

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How long does your organization retain original systems logs used to filter SOX-related actions into a system that requires review of the logs and retains the filtered logs for seven years? Does your organization consider those original system logs records subject to record retention requirements, or supporting information used to create the SOX records?

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3 years29%

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