What is the primary way your organization anticipates using AI agents within the next 12-18 months?

To automate routine tasks and workflows (e.g., scheduling, data entry, basic customer/patient service inquiries)26%

To enhance decision-making through advanced analytics and insights generation (e.g., risk assessment, market forecasting)45%

To create new products, services, or customer/patient experiences (e.g., personalized recommendations, virtual assistants)20%

To improve cybersecurity and fraud detection (e.g., threat analysis, anomaly detection)9%

We are not currently planning to implement AI agents within the next 12-18 months