What's the most valuable benefit of Enterprise Service Management (ESM)?

Enterprise & IT Service Management (ITSM)

Improved efficiency and reduced operational costs24%

Maximize Your ROI on a Corporate ITSM Solution44%

ESM Maximizes Self-Service Efficiencies15%

Improve Communication and Collaboration Across Your Company5%

Improve Visibility and Governance Within Your Organization3%

Improve Standardization Within Your Organization2%

Deliver a Better Customer Experience3%

208 PARTICIPANTS
1.4k views

Content you might like

After purchasing a technology and deciding to scale with more services, which of the following would make you feel most satisfied with the experience?

Little effort to identify what services are consuming what resources12%

Little effort to understand pricing tiers of resources39%

Little effort to update surrounding components (e.g., networking) when migrating an existing on-premise service to the cloud40%

Little effort to migrate workloads between environments (e.g., on-premise to public cloud) when trying to save on infrastructure/service costs6%

Little impact to success of application performance based on license limitations

View Results

How do you approach managing multiple enterprise systems (ServiceNow, Workday, Oracle, SAP, Salesforce) that all want to leverage AI? How do you handle security and infrastructure complexity, and do you see a role for an agnostic AI orchestrator?

Read More Comments

We are currently going through ITT for our IT managed services.   One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal.  i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner?     Commercials are comparable but I don't know if I'll get a better "service" contracting direct.   Has anyone had a similar thoughts?

Read More Comments

After making the initial decision to try a technology, which of the following would make you feel most satisfied with the experience?

Length of time to fully evaluate11%

Ability to save work during trial38%

Little effort to configure or set up trial28%

Little effort to demonstrate value to stakeholders14%

No payment or pre-commitment for trial6%

Little effort to understand trial terms

View Results

Has anyone successfully implemented ChatGPT or Microsoft CoPilot for everyday IT tasks such as resolving service desk tickets or answering internal policy-related queries?

Read More Comments
What's the most valuable benefit of Enterprise Service Management (ESM)? | Gartner Peer Community