What has your journey towards Shared Services Center taught you and what is the recommended way to structure the SSC organization?

Process ManagementEnd-User Services & Collaboration
1.8k viewscircle icon2 Comments
Sort by:
CIO in Consumer Goods2 years ago

Shared services are going through tremendous change in their operating model, from providers of talent shifting to value and accountability centers, the journey is promising.

New age shared services center are thriving on culture and accountability. A closed knit collaboration with parent organization and effective empowered leadership is key for the value and purpose driven shared services center.

Lightbulb on1
Sr. Director, Head of Global Omnichannel Capabilities Delivery Center in Manufacturing2 years ago

Many things… global vs regional needs. Governance. Finding talent in a new location. Being able to adjust cultural norms to serve as a shared service in a global capacity. Being able to prioritize global demand at a local level. Being able to make the shared service team feel like they are part of the team and not just an offshore team.

Lightbulb on1

Content you might like

What is the general community sense of TikTok out there these days? 

We opted to block it from our corporate devices and networks prior to the official US Government ban both from an infosec perspective, and also to avoid the politics of its use. Our marketing department has pushed several times to have some controlled access because they believe it can be used as a recruiting tool. So far they have not challenged this with any credible data to back that belief up, but we will be re-engaging with them on this topic again soon and expect more pressure. 

I'm curious what the general perception is out in the community? Have you encountered any credible information security threats or has this "threat" been revealed to be a political paper one? I'm not seeking recommendations for what we should do, more to gauge what others are doing and how you're basing your decision.

How do you manage process visualization within your company?
We're currently facing a challenge: while we can create process diagrams using tools like Miro or Visio, we're missing a structured way to manage versions. Ideally, we’d like to have a system where we can create a draft version of a process, review and iterate on it, and then publish a final "production" version that is locked and cannot be edited. How do you handle this kind of version control in your organization?

Read More Comments

I’m putting together a simple word cloud that captures the top concern of executives right now, in just “one-word.” please drop your “one word” below. I’ll make sure to share the final results here as a small thank-you.

Read More Comments

Do you believe that (RPA, Automation, and intelligent Automation), coupled with clear guidelines, robust process mapping, and effective monitoring and control capabilities, can serve as a key enabler for successfully integrating AI and GenAI into an organization's operations and strategies?

Strongly Agree29%

Agree63%

Disagree10%

Strongly Disagree1%

View Results

How long on average does it take your new hires to achieve full productivity?

1-4 weeks10%

5-8 weeks41%

9-12 weeks34%

13-16 weeks8%

17-20 weeks

More than 20 weeks5%

View Results