Gartner Identity and Access Management Summit

Registration

11 March 2012 18:00 to 19:30

Registration

12 March 2012 07:30 to 20:00

IAM RFP: Choosing the Best Solutions for Your Business

12 March 2012 08:00 to 08:45

One of the most frequently-asked questions by Gartner clients is whether or not there are sample requests for proposal (RFPs) for IAM products and services available to use as a starting point in their efforts. An RFP template can be valuable in helping to identify which product and/or service features can fulfill the specific requirements enterprise users have for IAM. This tutorial session explores a basic template for different IAM technologies to aid in that planning effort. It will address issues such as:

Introducing the IAM ITScore

12 March 2012 08:00 to 08:45

Identity and access management (IAM) leaders and other security and risk management professionals can use this Gartner-developed maturity assessment to evaluate their enterprises' IAM efforts against key indicators of maturity. This will enable them to determine which aspects of a maturity level are most important to them and understand how to advance to the next level — a crucial exercise, as immature IAM programs are likely to be inefficient, ineffective and unable to deliver their full business value.

Opening and Welcome Presentation

12 March 2012 09:00 to 09:15

Gartner Opening Keynote: Higher, Faster, Stronger: The Performant IAM Program

12 March 2012 09:15 to 10:15

Every enterprise has to manage the identities of its workforce, partners, customers and so on, and the access that they get to systems, data and other assets. But not all enterprises are tackling IAM initiatives in a way that maximises the value of IAM to the business through enhanced security and risk management, improved operational efficiency, and better business outcomes.

Premier Panel Session

12 March 2012 10:15 to 10:45

Refreshment Break in Solution Showcase

12 March 2012 10:45 to 11:15

Gartner Business Wizard & Peer Connect

12 March 2012 11:00 to 11:15

This Gartner Online Experience Showcase allows attendees to explore Gartner Business Wizard & Peer Connect tools. Through Gartner Business Wizard, you share your key initiatives, strategic vendor relationships and the related milestones. Then we proactively recommend relevant Gartner insight to you when you need it. Gartner Peer Connect is an exclusive online community of experienced IT professionals around the globe and is a powerful tool that connects you to credible peers with the experience you need.

Workshop: IAM ITScore

12 March 2012 11:00 to 12:15

This interactive workshop session allows participants to work together, facilitated by a Gartner analyst, to assess their organizations' IAM program maturity using the Gartner ITScore for Identity and Access Management maturity assessment methodology and a workbook based on the ITScore diagnostic tool.

Roundtable: IAM On a Shoestring: Managing IAM Budgets (End Users Only)

12 March 2012 11:15 to 12:15

While IAM can provide cost savings along with benefits to the business that can directly improve profitability, justifying large capital investment for IAM initiatives is often a significant hurdle. This Q&A session allows attends to explore such questions as:

Governing Risk, Security and IAM: It's Much More than Just Reporting

12 March 2012 11:15 to 12:15

Effective governance provides accountability, responsibility, authority and assurance. Governance consists of a set of processes and activities executed and overseen by appropriate governance bodies. The success of the governance initiatives depends on the effectiveness of the groups tasked with executing them.

The Great Cleansing: The Identity Data Model and Identity & Access Governance

12 March 2012 11:15 to 12:15

Effective identity and access governance requires a good foundation of data about identities and access. It also needs a way to record the events and activities surround access and identity administration. Existing identity repositories and logging systems may need to be ‘cleansed’ to be effective. This presentation explores the following:

Navigating the Changing IAM Landscape in 2012

12 March 2012 11:15 to 12:15

Six major trends will drive the evolution of businesses' management of identity and privacy during 2012: a shift from strategy to tactics, a focus on identity assurance, the development of authorization into a first-class identity function, the emergence of identity connectors as an architectural component, a move away from session-oriented identity designs toward token-based designs, and continuing battles over identity and privacy policy. In 2012, businesses need to increase their focus on identity and privacy projects that can achieve quick time-to-value and that can return real value not just to IT, but also to business users.

Lunch in the Solution Showcase

12 March 2012 12:15 to 13:30

User Provisioning Magic Quadrant

12 March 2012 12:30 to 13:00

User provisioning manages identities across systems, applications and resources. In this session we review the Gartner Magic Quadrant for User Provisioning.

Gartner Toolkits

12 March 2012 12:45 to 13:00

This Gartner Online Experience Showcase allows attendees to explore Gartner Toolkits. Toolkits save you time, help you make better decisions, and improve your execution through a set of tactical resources and frameworks to build from. During the showcase we will explore a range of Business Intelligence Toolkits including: • Toolkit: The Gartner Business Risk Model • Toolkit: Basic Access Policy • Toolkit: Workshop for Innovatively Leveraging Your IAM Investment • Toolkit: Basic Third-Party IT Maintenance Provider Access Policy • Toolkit: RFI for Secure Email Gateway

Identity and Access Governance Magic Quadrant

12 March 2012 13:00 to 13:30

Compliance remains the key driver for IAM initiatives, and identity and access governance tools are top-of-mind. In this session we review the Gartner Magic Quadrant for IAG.

Gartner ITScore and ITBudget

12 March 2012 13:15 to 13:30

This Gartner Online Experience Showcase allows attendees to explore Gartner’s ITScore & ITBudget. Gartner ITScore is a holistic set of interactive maturity assessments designed to help CIOs and IT leaders evaluate the maturity of both the IT organization as a provider of IT services, and the enterprise as a consumer of IT. Gartner ITBudget is an interactive online tool that allows you to input your IT spending data and get a customized report that details how your spending compares to industry averages. It uses a proven, structured methodology and draws from our proprietary IT Key Metrics Data database.

Workshop: Panel Session: Combating Fraudsters and Hackers from the IAM Evil Empire

12 March 2012 13:15 to 14:30

In the past, detection and mitigation of fraud and mis-use was primarily a problem for the financial services industry. The rising level of targeted attacks has made this a problem for all of us. Identity and usage context is needed to discern a pattern of abnormal activity.

Roundtable: Emerging Identity Standards and Standards Processes

12 March 2012 13:30 to 14:30

Identity and Access Management has always been built on standards. Early systems were based on LDAP, Kerberos, X.509, and ASN.1; with the advent of XML and SOAP, more modern systems have added features based on XML, SAML and WS-Trust. The adoption of REST-based web services and Cloud SaaS offerings is driving a new generation of identity and access management standards, notably SCIM, SPML, XACML, OAuth and JWT. This session examines the new generation of IAM standards and the use cases they facilitate.

IAM Best Practices for Planning, Implementing & Managing IAM Within Your Enterprise

12 March 2012 13:30 to 14:30

IAM programs have generated a wealth of information about what to do and what not to do when it comes to good practices—from planning and design, to product/service selection and deployment, and ongoing management and operations. This presentation explores the lessons that have been learned by enterprises where IAM solutions have addressed their requirements, both business and technical. It will address such issues as:

Cloud and Mobility for IAM- Hitting Moving Targets

12 March 2012 13:30 to 14:30

Enterprises have been working to bring internal identity and access management under control. Outsourcing applications, using SaaS, and supporting mobile endpoint platforms can create new identity islands, add complexity and introduce security vulnerabilities.

Developing a Business Centric Identity and Access Management Strategy

12 March 2012 13:30 to 14:30

For decades IT has been focused on developing solutions that make IT administrative functions easier; however, the tides have shifted. Today, IT is tasked with delivering solutions that provide real business value, and identity and access management solutions are no exception to this rule.

Access Governance: A Pragmatic Approach For Faster Results

12 March 2012 14:45 to 15:15

Saxo Bank is taking an innovative and pragmatic approach towards identity and access governance. Compliance and regulatory pressures coupled with strong business growth drive a need for better application management, including who can access the bank's resources. Learn how Saxo Bank implemented CA Technologies GovernanceMindertm to achieve faster, better results.

Step Into The Cloud With Confidence

12 March 2012 14:45 to 15:15

Protecting access to on-premise and cloud-based applications across a hybrid IT infrastructure is complex, costly and risky. RSA discuss how to effectively balance the appropriate level of authentication and authorisation to the cloud, for the cloud, and from the cloud, better protecting resources - while providing a seamless user experience.

Analysing The DNA Of Privileged Accounts

12 March 2012 14:45 to 15:15

Stuxnet, SCADA, crafted malware to sophisticated cyber-attacks...one central theme at the heart of each incident – Privileged Accounts, the most powerful within an organisation. We'll examine in detail the DNA of privileged attacks, discuss the nature of privileged accounts, and guide participants to best practices in managing this rising threat.

Refreshment Break in the Solution Showcase

12 March 2012 15:15 to 15:45

Ask the Analyst: The Secrets of Selling IAM to the Business (End-Users Only)

12 March 2012 15:30 to 16:30

One of the most elusive deliverables in IAM is the business justification for building IAM. How can IT create a coherent and believable story about why IAM is needed in the enterprise in language that the business can understand and accept? This Q&A session allows attends to explore such questions as:

mygartner.com Customization Tour

12 March 2012 15:30 to 15:45

This Gartner Online Experience Showcase allows attendees to explore Gartner’s mygartner.com and how to customize the page to match your Key Initiatives. Attendees will be able to review the latest Gartner Research and tools including: • Research Recommendations • Gartner Tools • Webinars • Analyst Picks • Industry Picks • Market News

Workshop: Roadmap to Stronger Authentication

12 March 2012 15:30 to 16:45

Learn how to replace passwords with OTP or smartcards to strengthen authentication. The workshop will take participants through the detailed procedures for adopting the main strong authentication technologies.

NHS Spine: Lessons Learned for the Future State in a Large Scale IAM Deployment

12 March 2012 15:45 to 16:30

This session will describe the implementation and challenges of one of the largest Identity and Access Management programmes in the world which has been delivered as part of the NHS National Programme for IT. Originally going live in 2004, the Identity and Access Management Services have been operational for nearly 8 years and are due for re-procurement; we will describe how the operational challenges of the service are influencing our future state design and procurement strategies.

IAM from a Business

12 March 2012 15:45 to 16:30

Experience and ideas from an internal IAM initiative with views on handling authorisation and access processes regarding internal users, partners and suppliers. Idea description of projects steps, communication thoughts, failures and risks when running an IAM initiative. Presenting the idea of a combined role and individual authorisation handling (red and black box solution) and how to implement this idea into a financial company.

Guest Keynote: The Spectrum of Identity & the Nature of Personal Data

12 March 2012 16:45 to 17:30

What is Identity? Kailya will share her answer to this question and outline the spectrum of identity the diverse range of identity expressions in-between anonymity and strong verification. Understanding the full spectrum of identity and how different types of identities have different characteristics and appropriate uses will give new insight into managing the identities of customers/citizens in an increasingly digital world. The 2nd half of her talk will touch on another emerging trend is the grown of "big data" but a key fact is often forgotten - most of it is data generated by people as they live their lives…leaving digital breadcrumbs behind. As yet citizens don't' have a way to collect, store and get value out of their data but a new wave of startups is experimenting with this and major enterprises are also considering how they play in the emerging personal data ecosystem.

Gartner Keynote: Good Morning, Dave! User Authentication: Dead or Alive?

12 March 2012 17:30 to 18:15

Authentication is widely accepted as a necessary control, without which other IAM efforts around authorization and accountability would be futile. But authentication is expensive to implement, it's hard to use, it's too easy to subvert or circumvent. What's more frequent and spectacular failures call the value of authentication into question. This panel discusses an emerging alternative set of technologies.

Networking Reception in the Solution Showcase

12 March 2012 18:15 to 20:00

Registration

13 March 2012 07:30 to 17:15

Ask the Analyst: When IAM Programs Go Wrong: Best Practices for Avoiding Risks

13 March 2012 08:00 to 09:00

IAM deployment horror stories abound, particularly from the early years. There are lessons that can be learned from partial and complete failures of IAM implementation so that history does not repeat itself. This Q&A session allows attends to explore such questions as:

Deploying User Activity Monitoring Technology for Security and Compliance

13 March 2012 08:00 to 09:00

User activity monitoring is essential for the early detection of targeted attacks, and has also become part of the standard of due care for a variety of regulations across all industry segments. Recent attacks and successful breaches point to the importance of early detection as a last line of defense. Fortunately, many organizations receive funding for security monitoring technology deployment in order to meet compliance requirements. This presentation provides advice on how to deploy security monitoring technologies such as Security Information and Event Management (SIEM), for privileged user and resource access monitoring:

Social Media and IAM: How it is Changing the IAM Market Today and the Future

13 March 2012 08:00 to 09:00

Social media is a major disruptive technology that has changed the way business operates (and helped topple governments!). The ubiquity of social media forces enterprises to grapple with new challenges regarding the nature of employee identity and the role of IAM as a security control for interaction with social media. In this presentation we will examine both the societal issues involved in social media identity challenges and the technical challenges involved in managing employee and organizational security in internal and external social media environments.

User Account Provisioning: To and From the Cloud

13 March 2012 08:00 to 09:00

A growing number of organizations are deploying software as a service (SaaS) applications that run critical business processes and contain sensitive data. Security, compliance, and user administration are major challenges for organizations running SaaS applications. Many organizations are manually provisioning and de-provisioning user accounts in the SaaS environment. This is a cumbersome process that is subject to error. This session will discuss how organizations are managing identities for cloud applications and how organizations are automating user account provisioning to and from the cloud.

Workshop: IAM ITScore

13 March 2012 08:00 to 09:15

This interactive workshop session allows participants to work together, facilitated by a Gartner analyst, to assess their organizations' IAM program maturity using the Gartner ITScore for Identity and Access Management maturity assessment methodology and a workbook based on the ITScore diagnostic tool.

Rabobank International: Making A Business Case For Identity Governance

13 March 2012 09:15 to 09:45

Many companies are making IAG projects a high priority because of the business benefits the governance-based approach delivers. In this session, Rabobank International’s Global head of security operations, Jethro Cornelissen, presents an IAG case study and discusses best practices for demonstrating business value in each phase of an IAG implementation.

Managing Access Risk In A Compliance-Driven Environment

13 March 2012 09:15 to 09:45

Join Simon Bullock, IT Director/CIO at Prudential UK, for a presentation on the benefits of developing an access risk management strategy that leverages an automated identity and access management (IAM) solution, and ensures compliance with policy and regulatory requirements. Bullock will share challenges, goals and results of Prudential’s Courion deployment.

Beyond Identity Management: Welcome To The World Of Access Governance

13 March 2012 09:15 to 09:45

The time has come to move forward, to go beyond the regular things we used to do in IAM. We need integrity in place, with the right processes and attestation that gives full visibility and control about who is accessing the data. Businesses need to see beyond: Welcome to the world of Access Governance.

Workshop: Visioneering Your IAM Program

13 March 2012 09:45 to 11:00

Having a clear and compelling visioning is critical to developing a relevant IAM program and gaining support for that program. This workshop will allow participants to understand and begin walking through the steps necessary to create, refine, articulate, and sell their vision. Be warned: this session will have homework!

Ask the Analyst: Reality of IAM for Cloud Computing Environments

13 March 2012 10:00 to 11:00

Cloud computing has reached such levels of hype that it’s difficult for most enterprise decision makers to know what is real vs. what is not real, particularly when it comes to IAM’s ability to secure access to, from, and for cloud applications. Without more certainty regarding the ability to adequately secure cloud computing services, its adoption remains at risk. This Q&A session allows attendees to ask questions and discuss issues such as the following:

The Goldilocks Paradigm: Selecting a Fit-for-Purpose Authentication Solution

13 March 2012 10:00 to 11:00

With the increased range and variety of authentication methods and platforms now available, it is more likely that there is a “best fit” authentication solution for each and every enterprise use case. At the same time, it is harder for IAM and information security leaders to find that solution among a plethora of options.

Is there an Easy Way Out of a PCI audit?

13 March 2012 10:00 to 11:00

U.S. merchants spend an average of $1.7 million on becoming PCI compliant [Do we have a similar statistic for Europe?], and maintaining payment card data security requires persistent and continuous efforts. Many lessons on data protection have been learned over the past 5 years since the PCI Data Security standard was established, which can lower costs for enterprises protecting payment card or other sensitive data. This session looks at the challenges and opportunities of data protection, as learned through implementation of the PCI DSS.

High Identity Assurance in a Mobile World

13 March 2012 10:00 to 11:00

Many of us could now almost cope better if we left our wallet at home than our mobile handset. Whether via a mobile handset or not, most of us expect to be able to access online services wherever they, and we, are located. This session looks at the implications for trusted access to services, on the basis of identity and other assertions.

The Future for Biometrics

13 March 2012 10:00 to 11:00

This presentation will take a fresh look at biometric technology and the application of biometrics within the context of contemporary systems. It will provide a background into the technology itself, how it has developed, where it is now and, ultimately, where it is going. It will also discuss relevant issues around deployment and operation, exposing a few popular myths and explaining how things really work. Related metrics will be explained, as will non-technical factors which affect realised performance, such as environment and user psychology. The Biometrics Constitution will be introduced as well as a ‘how to get started’ practical section.

Refreshment Break in the Solution Showcase

13 March 2012 11:00 to 11:30

mygartner.com Customization Tour

13 March 2012 11:15 to 11:30

This Gartner Online Experience Showcase allows attendees to explore Gartner’s mygartner.com and how to customize the page to match your Key Initiatives. Attendees will be able to review the latest Gartner Research and tools including: • Research Recommendations • Gartner Tools • Webinars • Analyst Picks • Industry Picks • Market News

Gartner Consulting: Explore the key Elements of a Successful IAM Program

13 March 2012 11:15 to 12:30

Gartner Consulting see IAM programs succeed or fail based on the quality of Architecture. Explore with us the Gartner Reference and Enterprise Security Architecture that would help in making clear decisions on the technologies being deployed, identifying the principles and templates for implementation and addressing the complex Business Process, Design and Change required. This workshop is to bring together your and Gartner Consulting’s experience to unlock the key architectural elements that describe a successful IAM Program.

Roundtable: Planning for IAM Futures: How Will IAM Change and What do Enterprises Need to do About It?

13 March 2012 11:30 to 12:30

Looking back to 2006, it is obvious that there have been substantial changes in the IAM market, technologies, and use over that time. Some areas of IAM have matured, while other areas continue to evolve. This Q&A session attempts to explore the trends in IAM technology, process, and organization and extrapolate into the next 5 years what is feasible and likely.

User Authentication Magic Quadrant

13 March 2012 11:30 to 12:00

With increased exposure of corporate systems to external users and more-sophisticated threats, stronger authentication is more and more widely adopted. Gartner sees increasing commoditization of traditional kinds of authentication methods and "decoupling" of the authentication market.

Dexia - After several IAM Projects: Lessons Learned

13 March 2012 11:30 to 12:15

Identity and Access Management is an essential element to ensure a high level of information security. IAM projects are becoming popular because of various regulations, laws or constraints. Although at the start they may seem simple, many of them become rapidly complex, expensive and risky. To avoid or reduce those drifts, 3 keys items should be kept in mind : 1. IAM project is a Business Project and has to be really supported by the top management 2. Project governance is essential 3. Try to keep it simple - be pragmatic

Sky ID - Why identity matters.

13 March 2012 11:30 to 12:15

Customer identity management is now at the heart of delivering premium content and services to the end user. As consumer choice grows, it becomes increasing important to have a solid identity management foundation to reduce the barrier to entry and engage customers products. Over the past three years sky have been developing their identity management service (Sky ID) and it is now a cornerstone to the product and service strategy. Caspar will share some of his experiences in heading up this capability and the challenges and opportunities it has presented.

Access control at Sanofi: Securing Critical Resources Worldwide in a Pharmaceutical Company

13 March 2012 11:30 to 12:15

In this session, attendees will be driven through a step-by-step journey on cutting the Gordian knot of access complexity, with reusable best practices. See how Sanofi built an internal consensus on access management by getting different stakeholders on board. Learn how to anticipate deployment roadblocks, both technical (the easy ones) and organizational. And understand how to keep top management on board with measurable metrics aligned with corporate strategy

Access Management MarketScopes

13 March 2012 12:00 to 12:30

Today enterprises seek point solutions for access management. However, current tools that broker authentication and provide single sign-on, federation and authorization functions often overlap. Vendor products bundle solutions to maximize revenue, but enterprises that need to support multiple access functions are faced with daunting purchase decisions

IAM 2.0: How To Give "Intelligent" Answers To IAG Questions

13 March 2012 12:30 to 13:00

Compliance statements, prevention of identity misuse, disclosure of insider threats: IAM 2.0 brings new levels of transparency to the business layer. Where most analysis tools address provisioning/access control, Access Intelligence provides drill-down and drill-through analyses on a much wider database, integrating all access and business data sources.

First Class Compliant Provisioning In SAP Delivered At Royal Mail

13 March 2012 12:30 to 13:00

In response to business challenges, Royal Mail Group transformed their security & controls environment, integrating their joiners, movers & leavers processes with key HR events. Learn how RMG transformed their processes to ensure consistency between user provisioning and the HR starters and leavers processes, with SAP’s HCM-driven Identity Management solution.

Lunch in the Solution Showcase

13 March 2012 13:00 to 14:00

Gartner ITscore and ITBudget

13 March 2012 13:30 to 13:45

This Gartner Online Experience Showcase allows attendees to explore Gartner’s ITScore & ITBudget. Gartner ITScore is a holistic set of interactive maturity assessments designed to help CIOs and IT leaders evaluate the maturity of both the IT organization as a provider of IT services, and the enterprise as a consumer of IT. Gartner ITBudget is an interactive online tool that allows you to input your IT spending data and get a customized report that details how your spending compares to industry averages. It uses a proven, structured methodology and draws from our proprietary IT Key Metrics Data database.

Gartner Toolkits

13 March 2012 13:45 to 14:00

This Gartner Online Experience Showcase allows attendees to explore Gartner Toolkits. Toolkits save you time, help you make better decisions, and improve your execution through a set of tactical resources and frameworks to build from. During the showcase we will explore a range of Business Intelligence Toolkits including: • Toolkit: The Gartner Business Risk Model • Toolkit: Basic Access Policy • Toolkit: Workshop for Innovatively Leveraging Your IAM Investment • Toolkit: Basic Third-Party IT Maintenance Provider Access Policy • Toolkit: RFI for Secure Email Gateway

Roundtable: Selecting IAM Tools and Managing IAM Vendors

13 March 2012 14:00 to 15:00

Potential IAM buyers need practical advice about how to select IAM vendors for their enterprise. The planning process for that effort should be structured and account for prioritized requirements, while balancing this with cost.

Five Layers of Fraud Prevention

13 March 2012 14:00 to 15:00

Identity vetting for credentialing and strong authentication of users once you issue credentials just isn’t sufficient anymore to protect enterprise systems. Indeed, the bad guys have beaten most identity proofing and authentication systems, and enterprises should not kid themselves into thinking their systems are sufficiently protected with just these measures. Instead a Trust but Verify approach is warranted, where users are ‘continually authenticated’ and their transactions continuously monitored.

IAM in an Active Directory-Centric Universe

13 March 2012 14:00 to 15:00

It’s a reality: many organizations want Active Directory to be the identity hub of their ecosystem. Join us as we explore when this is-or-is-not a reasonable expectation, and to discuss the tools, technologies, and methods that can be used to best leverage Active Directory as a core critical component in your organization’s identity strategy and infrastructure.

New World of Federation

13 March 2012 14:00 to 15:00

SAML federation works well for cross-domain access to legacy enterprise applications and SOAP-based web services apps. But cloud applications and enterprise REST web services apps require a different approach. A new generation of protocols and services are emerging to meet these needs; this session provides details.

Workshop: Reporting to the Board

13 March 2012 14:00 to 15:15

CIOs, CISOs and IAM leaders struggle to link efforts in IAM to the value they provide at line-of-business and executive levels. A handful of companies have figured it out and these practical tips can help you solve this challenge.

Refreshment Break in the Solution Showcase

13 March 2012 15:00 to 15:30

Gartner Business Wizard & Peer Connect

13 March 2012 15:15 to 15:30

This Gartner Online Experience Showcase allows attendees to explore Gartner Business Wizard & Peer Connect tools. Through Gartner Business Wizard, you share your key initiatives, strategic vendor relationships and the related milestones. Then we proactively recommend relevant Gartner insight to you when you need it. Gartner Peer Connect is an exclusive online community of experienced IT professionals around the globe and is a powerful tool that connects you to credible peers with the experience you need.

Guest Keynote: The Age of Participation - Identity, Connection, and the Human Factor

13 March 2012 15:30 to 16:15

This is the Age of Participation: the technology and the culture of the digital world engenders a blurring of the lines at the periphery of organisations. Stakeholders increasingly assume greater access to and input into the workings of the institutions with which they deal. It's impossible for any such institution in this situation to avoid projecting an identity, and those which are set up to enable a multi-directional flow of information can present not just a human face but an authentic connection. Those which are not not only miss out on the benefits of participation, they also run the risk of creating angry and deindividuated enemies - whether that means losing a client or triggering the London riots. We have to understand our actions not just in a business or instrumental context, but a wider one. In making decisions about technology on a large scale, we're building our environment: social, psychological, commercial, legislative. The structures we create now will probably last - as more and more other structures are built on top of them, they will get locked in. So they have to be good ones. What we do now will define a generation of social shapes and political discussions (and, alas, problems). We must understand the interaction of technology, individual, and society and make our choices intelligently

Gartner Closing Keynote: IAM Going Mental: Six Things IAM Leaders can Learn From Master Mentalists

13 March 2012 16:15 to 17:15

Derren Brown is known for his uncanny ability to influence others and to use observational skills to tell what people are thinking and the actions they are likely to perform. Join us as we view the job of an IAM leader through the eyes of a master mentalist. We will perform multiple interactive 'experiments' to demonstrate, explore, and learn 6 fundamental mentalism skills that will transform the way that you view the world and interact with others.