How to implement AI agents to transform business models.
How to implement AI agents to transform business models.
Though generative AI (GenAI) has captured headlines with its meteoric rise to popularity, AI agents are quickly becoming the “next big thing.” By 2028, Gartner predicts that 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024, with at least 15% of day-to-day work decisions being made autonomously through AI agents.
But AI agents are also being piloted more strategically to innovate business models, in particular to autonomously address pain points in customer journeys and capitalize on emerging opportunities.