AI Agents: Powering New Business Models

How to implement AI agents to transform business models.

Explore Agentic AI and other 2025 Top Technology Trends

Learn how AI agents and other tech trends align with your digital ambitions — and how to integrate them into your plans.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

Company/Organization Information

All fields are required.

Optional

AI agents can help drive business model innovation

Though generative AI (GenAI) has captured headlines with its meteoric rise to popularity, AI agents are quickly becoming the “next big thing.” By 2028, Gartner predicts that 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024, with at least 15% of day-to-day work decisions being made autonomously through AI agents.

But AI agents are also being piloted more strategically to innovate business models, in particular to autonomously address pain points in customer journeys and capitalize on emerging opportunities.