Gartner ReimagineHR Conference 2019 6 - 7 August / Sydney, Australia

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Come and visit us at the desk or Just email us at conferenceconciergeapac@gartner.com and we’ll be in touch soon

Registration will take place on Level 2. Completing your online profile will streamline your registration experience. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event

While important, things like artificial intelligence and automation are only part of the future of work story. Along with these conspicuous shifts come a number of underlying trends -- like rising transparency, or new work habits -- with the potential to fundamentally change how work gets done. Most HR executives, and their broader organizations, remain unaware of the opportunities these shifts present. This keynote session will explore in detail this broader set of hidden critical issues and how they will impact the future of work.

Enjoy some light refreshments and barista coffee on the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

Details to come

Employees expect companies to take a position on contentious social issues, placing you between two bad options: Take a stand and risk alienating half your employees, or stay quiet and risk being viewed as uncaring or, worse, tacitly supporting the opposition. Gartner’s latest research reveals how company statements on social issues impact not just employee attitudes, but also their behaviors. These surprising insights provide the basis for best practices for figuring out when to speak out (or not) on contentious issues.

While the fear of automation is pervasive，organizations are also faced with severe talent gaps when it comes to digitally dexterous employees. Most incumbent firms will fail to attract a sufficient number of digital dexterous employees needed to operate a digital business. At the same time， automation is set to fundamentally change almost all jobs while leading to widespread job losses. The soaring cost of in-demand digital talent and time-consuming process of training existing staff makes a traditional buy-and-build approach to talent management untenable. CxOs should reshape their talent management workflows and operating models (including organization’s structure，automation， etc.) to harness the talent resources they do have to drive the business outcomes and transformation they need. A four-step approach that focuses on Buying， Building， Borrowing and Bridging will be required to turn the fear of automation into a digital talent revolution.

We’ll cover the top four HR technology predictions for 2020 and beyond， including insight into the technology itself and how to make the most of it. We’ll have a look at conversational user experience (UX) and natural language processing (NLP) for talent acquisition; automation of the manager experience; deployment of multiple HCM suites; and the use of PaaS to extend HCM suites.

Does your organization need to be more transparent to share information and thrive in a fast-moving business environment? Have you wondered if your employees could handle receiving constant feedback? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

The time when AI is critical to effective rewards and performance management service delivery may not yet be at hand, but may also be closer than many HR leaders think. During this session, we'll expose the myths and realities of AI and highlight some of the most promising use cases of this technology for compensation, benefits, and performance management functions.

The CHRO has an outsized role to play when CEOs leave the organization. They must ensure that the impact on employees and the organizational culture is minimized. They must also ensure that the new CEO is successful as they launch their tenure at the organization. And they must do all of this while ensuring they develop a strong working relationship with a new leader. Join this peer discussion facilitated by a Gartner expert focused on navigating this critical moment in a CHRO’s career. PLEASE NOTE: For end-users only. Preregistration required.

Digital transformation means there is high demand for critical talent like data scientists, software developers and programmers but with the gap between demand and supply, what does HR need to do differently to hire, retain and develop the talent the business needs to grow. What are practical recruitment and development strategies to help mitigate this skill shortage? What’s the role of data literacy and digital dexterity in this? Join this peer discussion facilitated by a Gartner expert to discuss these key questions and more.

The famous quote，“Culture eats strategy for breakfast” only tells half the story. Yes， culture is frequently cited as the primary barrier to strategic transformations. However from an employee standpoint，transformations also disrupt company culture making it hard for employees to get anything done. Gartner’s latest research reveals how culture can support or impede transformations and what organizations can do to drive employee performance during transformations.

Hiring managers are operating in a world with more options, less certainty, and a lack of clear decision rules. As a result, they struggle to partner effectively with recruiting to attract and select the right hires for their organizations at the right time. Heads of talent acquisition understand that this partnership is critical to achieving outcomes but over half of Heads of talent acquisition report that the partnership between recruiting and hiring managers is broken.

Understanding how work gets done is a fundamental part of our job – and understanding where it gets done is a big part of that equation. Gartner research shows that greater insight into how employees interact with the office – where they tend to collaborate versus focus versus meet socially – tell us something about their engagement， and more importantly， how work patterns are changing. Learn the answers to frequently asked questions on this topic and more in this session with a Gartner expert.

The way that AI "makes decisions" for both internal purposes and in products and services will be significantly impacted by HR actions in areas like diversity and inclusion and organizational culture. How are you leading ethical AI deployment in your organization? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

The next big disruption in HR technology may come from the unlikeliest of places. When it comes to innovation，’payroll’ is perhaps is the last thing discussed. However the flexibility to post directly to online wallets，ePay cards and concept of ’on demand’ pay may shift this administrative function to a differentiating factor for employers. 1. The ’Gig economy’ may not have time to wait for the regular 30-day pay cycle.2. Crypto-currency/bitcoins may simplify overseas money transfers to such an extent that the concepts of bank payments/traditional archaic payroll would be obsolete.3. Refer to the use cases of Ceridian，Bitwage，Papaya global using on-demand pay/bitcoin payment layers. Recommendations to HR leaders to be prepared for this new order and leverage this technology to attract new generation of workforce.

Most HR functions attempt to develop inclusive leaders using unconscious bias training, but it often fails to actually change leaders’ behaviors. In this breakout, we'll explore why unconscious bias training alone isn’t enough, and how leading organizations foster leader inclusivity by making inclusion personally relevant, demonstrating how to integrate inclusive behaviors into everyday activities and embedding bias mitigation efforts into existing processes to sustain behavior change.

New automation tools are changing how work gets done in companies. And the cutting edge of what is being automated is continuing to be pushed out. Join this meetup to discuss what HR activities companies have automated and what might be automated next. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Enjoy a hot buffet lunch in the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

CHROs and CEOs are the critical linchpins leading their organizations’ workforce transformations. In this session Gartner’s Research Group Vice President Brian Kropp will share findings from a recent survey of CHROs and CEOs on building the workforce of the future. He will discuss areas of alignment and misalignment, their underlying root causes, and what leading CHROs are doing to better collaborate with their CEOs on this important challenge.

How is engagement data being utilised after your annual survey closes? Are you ensuring that the analysis and insights generated are creating clear actions, identifying the right opportunities, and embedding best practices into your organisation’s DNA? In this session, we will cover Bupa’s data strategy and approach to listening, and how survey technologies can help analyse drivers of change.

Pay equity remains a top-of-mind conversation in the Board room，among the workforce，and in the media. As organizations take action to ensure gender and other types of pay equity， they grapple with determining how transparent to be about their process and how to communicate to impacted employees. Learn the answers to frequently asked questions on this topic in this session with a Gartner expert and learn how leading organizations frame and deliver pay equity messages that build employee confidence. PLEASE NOTE: For end-users only. Preregistration required.

Employee expectations for consumer-grade digital experiences are rising. HR leaders need to think beyond the boundaries and silos of HR systems to address future employee needs, improve agility and align with future of work trends. We'll have perspectives from organizations on how they have leveraged modern technologies to streamline employee workflow process and improve employee experience.

Candidates trust what they read on external employment review sites more than what they read on your employment website. Join this meetup to discuss how companies should manage their reputation on external websites. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Employees generate a lot of data as they use tools provided by their employer, pass through smart workspaces, interact with colleagues, customers and partners. How much of that should you use to detect employee preferences? Behaviors? Risk? How can you make sure that analysis of worker generated data will improve workers' experience, rather than detract from it?

As organizations transform their culture, many focus on generating buy-in for culture among existing employees and recruiting those that align with the culture. However, these people-focused strategies don't always work because they do not focus on improving employee knowledge of their desired culture or changing behaviors. Join this meetup to share your culture transformation strategies and gain insights into the strategies of your peers. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

HR leaders have been relentlessly pursuing improvements to performance management. Many are focusing on improving both the quality and frequency of the performance feedback; and others are updating their processes to make them more informal and less time-consuming. Despite these investments，most managers continue to be dissatisfied with performance management; and 83% of HR leaders are still planning on updating their performance managements systems in 2019. To better drive impact，this session will explore how progressive HR leaders are disrupting legacy practices to identify and deliver what their employees and their businesses need most from performance management today.

Amid volatility and uncertainty, leaders are expected to lead their teams to drive growth through new business capabilities. However, leaders today are experiencing a crisis of confidence. Only 50% of leaders believe they are well-equipped to lead their organizations into the future. In this session, attendees will learn what the best leaders and organizations are doing to accelerate the development of new capabilities.

As decisions made by computers continue to creep into our organizations maintaining trust is becoming more complex than ever. How do we guard against bias in algorithms? What are our employees expecting in terms of privacy? How do we balance ROI vs. privacy? How do I automate large parts of the workforce without losing my remaining employees’ trust and by extension retention? In the era of the GDPR and Facebook scandals，what will my employees expect for my use of their data? Join this peer discussion facilitated by a Gartner expert to discuss these critical questions. PLEASE NOTE: For end-users only. Preregistration required.

As analytics becomes more central to the work HR does every day，how will the role and shape of talent analytics change (or keep changing)? Will the scope of talent analytics’ responsibilities expand? Will centralized talent analytics functions even exist? Hear the predictions of other talent analytics leaders regarding the future of their functions. Join this peer discussion facilitated by a Gartner expert to learn what successful and unsuccessful strategies leaders have begun pursuing. PLEASE NOTE: For end-users only. Preregistration required.

What sets exceptional organizations apart from average organizations? Often, it’s a commitment to creating and maintaining a culture of innovation. What role does a traditionally risk-averse function like HR play in creating such a culture? Is there a place for mid- to long-term HR planning and traditional innovation models in an agile world?

Employee to customer experience is king. How do you use technology to create moments that matter and in turn be the key to growth and transformation of the organisation?

Building critical skills in your organisation is a key priority in this day and age, and these skills need to be developed at the leadership level first and foremost.

Whilst the concept of EI has been around for a while now, it hasn't always been done well. It's time to revisit the science and relearn what it really is.

Enjoy some light refreshments and barista coffee on the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

CUA’s people aspiration is to create the best team member experience so that our people drive business outcomes, serve member intentions and reach their full potential. “Our CUA” culture transformation program is now in the embed phase, preparing us to be change and future ready, providing simple team member experiences and aiming to become a best employer. Join us to hear more.

In this inspiring, energetic and uplifting presentation, Walkley Award-winning journalist, author and broadcaster Tracey Spicer AM will deconstruct the #metoo movement, through the lens of her 30 years in the media. Through intimate story-telling, Tracey will explore the concepts of transparency, respect and safety in the workplace, as Australia leads the world on the path to #wetoo.

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Come and visit us at the desk or Just email us at conferenceconciergeapac@gartner.com and we’ll be in touch soon

Registration will take place on Level 2. Completing your online profile will streamline your registration experience. Don’t forget, you’ll need photo ID to pick up your badge. Badges must be worn at all times during the event

Welcome to Day 2 with high-level recommendations from Day 1 and forward look to Day 2.

“If you’re trying to be a man, it’s a waste of a woman.” Former Foreign Minister and the Liberal Party’s first female Deputy Leader, the Honourable Julie Bishop has been a trail blazer for women and a tireless advocate for those whose voices cannot be heard. Ms. Bishop will discuss the unique challenges and opportunities that Australia faces in the Future of Work and the vital role that workforce participation and diverse voices will play. She will share insights from her extraordinary career to date, lessons learned as a leader and best approaches for stakeholder management.

Enjoy some light refreshments and barista coffee on the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

As organizations shift more work to teams, performance management practices that only optimize individual performance are losing relevance. This session will examine how HR can manage and encourage the behaviors that drive team and organizational success.

Many organizations beginning their journeys to a more diverse and inclusive workforce, prioritize tone at the top and leadership training - and for good reason. But employees, more broadly, can have a significant and lasting impact, driving change and inclusion from the ground up. Join this session to hear how organizations can measure inclusion and harness the power of employees to drive their inclusion strategies.

All business leaders, including HR leaders, recognize the need to deliver a compelling experience to consumers to stay competitive. A majority of HR leaders have been investing in improving the employee experience with that goal in mind. However, those investments are more often leading to increased costs with a negligible — and sometimes even a negative — impact on employee outcomes (e.g. retention, advocacy). For example, only 29% of employees agree HR knows what they need and want. Join this session to learn about Gartner’s latest findings on how to deliver a modern employee experience in line with the expectations of today’s employees.

Consumer experiences have changed employee expectations about how they are valued and add value at work. In order to maximize impact，uphold our EVP promise，and maintain access to the workforce needed to succeed now and into the future，HR needs to have an operating model that reflects a value-creating center，not a cost center. In this session，we’ll explore the ways that HR can adopt and adapt the principles that drive customer success in the subscription economy in order to deliver more strategic value to their organizations and employees，rather than delivering one-size-fits-all employee solutions and managing for operational efficiency.

The combination of technology, changing job designs, new norms regarding inclusion, and a tight labor market are leading organizations to look toward previously under-emphasized populations as potential employees. How are you identifying new labor markets? What changes are you making to your sourcing, offers, work environment and culture to bring these new groups into your workforce? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Following her keynote address, members of the CHRO Circle will have the opportunity to meet with the Honourable Julie Bishop and ask questions that are top of mind for them.

As more generations move into the workplace and the gig economy expands, HR executives are asking more and more questions about what the future of the career path could look like in their organization. Join this meetup to discuss what future career paths might look like. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

How do we strengthen and support culture through the physical workplace? What does design，layout and overall feel of our workplaces say about our company’s culture? How can Workplace Identity be used to inspire and evoke employees’ pride in the workplace all while strengthening company’s culture in your offices? Learn the answers to these frequent questions and more in this session with a Gartner expert.

The recent increase of wellness and mental health programs has improved the health and productivity of employees. However，many of these programs are designed with in-house employees in mind. So how are organizations to tackle these issues with a large remote workforce? Furthermore， with the evolving future of work， many programs will have to evolve as well to support employees anywhere， anytime. Join this peer discussion facilitated by a Gartner expert to share projects and brainstorm ideas. PLEASE NOTE: For end-users only. Preregistration required.

More people than ever are being replaced by bots so it would seem that HR’s role is diminished，but it’s actually more important than ever. With more and more automation，how does HR stay relevant? Can HR be organization’s conscience on AI and privacy? With headcount being taken over by automation，is HR’s role diminished? Join this peer discussion facilitated by a Gartner expert to share perspectives on these critical questions. PLEASE NOTE: For end-users only. Preregistration required.

When 1 in 4 CFOs say unwanted turnover accounts for up to 50% of labor costs, retention becomes a business imperative. This session outlines how global enterprises can utilise an "always on" onboarding strategy that engages and retains talent from new hire offer and beyond the first year. Learn how to use this strategy to support and enable change, transitions and even M&A events.

iCare share how through HR Technology they have created consumer-style user experiences for initiating HR service requests that make it easy for employees to get the services they need. How taking the time to set-up relationships and carefully plan their engagements with internal stakeholders, implementation partners and key users allowed them to be able to turn on the speed where it made sense.

How do you take one of your biggest business expenses and make it a key part of your employee experience? How do you make an administration expense into a valuable asset for your business and your employees? Come to this session to find out how the right super partner can not only improve key business metrics, but also HR KPIs such as employee wellbeing and your EVP.

Despite efforts to make internal opportunities accessible to employees, 73% of employees say their organization does not make job opportunities that match interests easy to find. In sharp contrast, employees receive tailored job recommendations all the time from the external labor market -- all without lifting a finger. Explore how organizations can move from passively facilitating internal mobility to actively pushing the right opportunities to employees, and learn what this means for the recruiting function.

What keeps HR leaders in Australia awake at night? Leading digital HR transformation. This can be a very daunting task for HR leaders of ANZ headquartered enterprises as the new regulations and rules bring disruptive changes in application strategy. Disruptions such as: new rules such as STP (single touch payroll)，super guarantee charge (SGC)，complex awards interpretation mandated by Australia Taxation Office (ATO) bring compliance difficulties putting application investments at risk; application leaders looking toward local ANZ vendors and providers rather than global megavendors，and despite improvements，CHROs are struggling to articulate HR technology’s contributions to business value. Learn how HR technology can lead the way toward a digital transformation instead of creating barriers.

Digital technology is permeating organizations resulting in a transformation of business and operating models. We see evidence of the positive impact of digitalization across our organizations. But is L&D fully embracing digital innovations to achieve higher levels of employee skills preparedness? Excitingly, advances in learning technology and learning methodologies provide new opportunities for L&D to design and deliver needle-moving learning experiences. This session will help you understand the evolving learning technology landscape, how other organizations are capitalizing on digital experiences, and the technologies they are placing their bets on in the near future.

Work has become more complex, global and complicated. This evolution questions the very nature of what good leadership looks like. Join this meetup to discuss what skills, capabilities, and traits will define the best leaders of the future. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

In the midst of the media constantly drumming up hype about the impact of artificial intelligence on jobs，do you know how your employees actually feel about AI’s role in the workplace? What actually scares them and what might they be more comfortable with than we think? Join this session to learn about employees’ perceptions of and experiences with AI and how those should affect your approach to integrate AI in the workplace.

How do I decide what to put in front of the board and when? How do I get the board to look up to me for more than just periodic advice on tactical items? What is the best format for getting the board’s attention? How do I partner with my CEO and their leadership team to build effective board communications? Learn the answers to these frequent questions and more in this session with a Gartner expert. PLEASE NOTE: For end-users only. Preregistration required.

As routine tasks are replaced with AI, the role of leaders will change. Not only will machines be able to make decisions that managers currently make, they will also be able to carry out aspects of performance management, work monitoring, and many other management activities. What will you do with managers when 80% of their tasks can be done by robots? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Being the head of analytics in a function that has not historically had reputation for data-based decisions can be tiring. Spend some time with peers to share the work you have been doing， get advice on specific work and learn from others’ successes. Join this peer discussion facilitated by a Gartner expert to discuss recent projects completed or tools developed. PLEASE NOTE: For end-users only. Preregistration required.

Mindfulness is a nascent topic but one that is already part of self-leadership development in innovative organizations such as Google，Nike and Apple. It has been promoted as an effective practice in relieving employee stress and encouraging increased productivity. Is mindfulness the panacea for our modern workplace strife and how should HR create development programs to effectively cultivate mindfulness? Join this peer discussion facilitated by a Gartner expert to examine the value of mindfulness in the organization and HR’s role in the debate. PLEASE NOTE: For end-user organizations only. Preregistration required.

As employees increasingly desire this structural shift，and some companies go so far as to pilot it，what are some of the potential benefits and ramifications to your business? Do the increased employee engagement and supposed spike in productivity outweigh the drawbacks? Join this peer discussion facilitated by a Gartner expert to investigate the merits of the four day work week and whether this is a change to better your business or just a way for your employees to normalize a three day weekend.

Becoming a catalyst for cultural change accelerates business results by giving you a competitive edge when attracting, engaging and retaining talent – but it’s not easy. Discover:

● A ten-part practical model outlining key levers for driving employee engagement and cultural change
● Technology that powers better employee communication and connection to purpose, mission and values for online and offline workforces
● Examples of inspiring engagement strategies from Australian HR innovators from not-for-profit, retail, mining and technology sectors

Never before have HR leaders been more critical in supporting their organisations digital transformation.

This session provides:

● A practical talent development framework to identify and develop the skills needed to harness the potential of digital business.

● Examples of businesses applying these concepts.

● Insight into technologies and approaches supporting employee driven experiences.

Due to the speed of change, brought about by automation and digitization, outpacing traditional training methods, a major challenge for organisations is rapid reskilling at scale. To keep pace, means leveraging intelligent technologies to enable a hyper-personalised data driven approach to learning.
Join us in exploring an intelligent, hyper-personal and scalable solution.

Enjoy a hot buffet lunch in the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

Join other CHRO Circle attendees for lunch and use this opportunity to discuss lessons learned from the day so far and to continue building relationships.

90% of D&I leaders prioritize setting an organization-wide D&I strategy every year, but still struggle to make demonstrable and lasting impact on D&I goals. We’ll discuss how leading organizations redesign approaches to actualize a sustainable D&I strategy that’s fully integrated across business processes and the talent life cycle.

Automation, AI, gig economy, changing employee expectations are redefining the nature of work as well as the jobs and skills organizations require for the future. As a result, the way we attract and hire our future workforce is changing as well. In this session, we will discuss how emerging technologies and innovations are challenging and disrupting the traditional hiring process. This poses risks, but talent acquisition functions which embrace these changes will augment recruiting’s ability to compete for critical talent and enhance the candidate experience.

As organizations become more reliant on data to make business decisions, HR leaders are feeling pressure to increase their team’s ability to work with data. However, only 29% of organizations report that HR business partners, among other HR professionals, effectively use talent analytics in their roles. Improving the data judgment of your HR teams will increase their credibility with business leaders improve their decision making, and strengthen their understanding of their own effectiveness. Join this session to learn a simple framework that you and your team can use to apply data judgment in any HR role.

With every industry facing digitalization, many organizations are looking to rely on their "Digital Talent" to move towards to future. But who in your organization is considered "Digital Talent"? And more importantly, what should you be doing with them? Gather with your peers to define what you mean by "Digital Talent" and then brainstorm and share ideas to utilizing this group now and in the future. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Employees today expect their organization to offer more innovative and relevant well-being programs. As the market for well-being evolves how should HR identify and prioritize the best programs to invest in to meet the needs of the next generation of employees? Join this meetup to share your well-being strategies and discuss which new well-being programs are worth the investment. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

For many organizations, clarifying what actually matters to employees often feels more like art – or a guessing game – than science. Marketing research shows that 65% of what drives customer’s loyalty relates to how customers feel when resolving their issues, rather than what customers have to do to resolve their issues. In short, emotions matter. In this session, we’ll discuss the characteristics of the – largely emotional – moments that matter most to the global workforce and introduce strategies organizations can use to assess those that matter most to their own workforce.

For many employees, the difference between average and high performance comes down to the regular conversations they have with their managers. But the top problem HR leaders face in performance management is that managers are not effective at these conversations. Join this session with a Gartner expert to understand the most effective approaches our research shows to driving high quality conversations. PLEASE NOTE: For end-users only. Preregistration required.

With the growing importance of soft skills in every level of employees within an organization，heads of L&D are leveraging various strategies to develop these essential skills. However，due to the sometime broad and ambiguous nature of soft skills，the development and measurement can be complicated. Join this peer discussion facilitated by a Gartner expert to share with your peers various challenges and solutions faced when developing soft skills for your employees. PLEASE NOTE: For end-users only. Preregistration required.

Collaboration, partnering, and navigating have become critical skills that define successful employees. But how do you build these capabilities in your workforce? Join this meetup to discuss strategies and approaches on how to develop the new set of skills that define success. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. PLEASE NOTE: For end-users only. Preregistration is required.

Onboarding is an evergreen focus area for many organizations yet onboarding advances have been slow and employees and HR staff alike report low confidence in onboarding’s effectiveness， In this session， we will explore some of the most common and critical questions we hear about onboarding today， addressing those questions with a vision for how onboarding can and should look like in the digital era.

Selecting best-fit HCM technology is no easy task. It's often hard for project teams to fully understand and prioritize organizational needs and sort through the bewildering array of providers. This session provides practical guidance on how to plan and execute a selection project, including team structure and processes for gathering requirements and objectively comparing vendor offerings.

Total rewards leaders facing increasingly complex rewards packages and limited budgets are always evaluating how to optimize their rewards plans. Our 2019 one-of-a-kind global conjoint survey assesses the preferences of more than 10000 employees from more than 20 countries to identify the most important total rewards offerings to employees，helping leaders optimize their plan design.

When technological shifts like AI and automation occur — it will be imperative that organizations have implemented cultures that prize agility innovation，and most importantly，empathy. Leaders will have to demystify these technologies and how they will shift their business strategies. And workers will have to adapt their learning abilities and break down silos to ensure they survive and thrive in the smart machine age.

What skills will I need in the future? How will AI change our current employees’ work? How do I assess which workers will be impacted by AI? Which roles should we consider offering retraining to? Join this peer discussion facilitated by a Gartner expert to discuss how you think AI will impact your future workforce. PLEASE NOTE: For end-users only. Preregistration required.

Enjoy some light refreshments and barista coffee on the Exhibit Showcase while networking with peers, colleagues and exhibitors. Please email GlobalConferences@gartner.com if you have any dietary requirements.

Great leadership is characterized by those who embody and demonstrate resilience, courage, focus, discipline and authenticity. This presentation provides you with the tools and skills needed to make sound, well informed and often difficult decisions under pressure; to inspire and motivate those around you to be all that they can; and to mobilize yourself and others to achieve outcomes and goals that speak to the greater good and higher purpose of your profession, your organizations and your life. Having battled abuse, discrimination, chronic health problems and trauma, Rabia is more than just a survivor. Be and lead the change you wish to see through Rabia’s commitment to truth, justice, equality and authentic leadership.