All 2027 Conference Sessions

Gartner CIO Leadership Forum 2027 dives deep into key topics for CIOs around technology leadership, executive partnership and more to help you address your organization's mission-critical challenges.

2027 Conference Theme

Driving Impact in the Age of Intelligence

CIOs must turn the rapid advance of AI and emerging technologies into measurable business impact. That means delivering value today while building the capabilities to scale, redesign work and operating models, manage new AI costs and risk, and establish future-proof governance that enables sustained enterprise performance.

Explore our conference sessions below, all developed with this theme in mind.
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Tuesday, 02 March, 2027

02:30 PM - 03:00 PM CET

Dark Into Light: Prevent Harm From Dark AI and Facilitate Breakthroughs of Entrepreneurial AI
Brandon Germer, VP Analyst, Gartner
Dark AI represents behaviors that resist governance and transparency, causing harm. Meanwhile, internal AI entrepreneurs will find your next great compound-value proposition. Join this session to learn how to prevent the harm of dark AI and facilitate the breakthroughs of entrepreneurial AI. ... Show More Show Less

04:00 PM - 04:30 PM CET

Beyond IT: Reinvent the Technology Operating Model for the Age of AI and Democratization
Peter Skyttegaard, VP Analyst, Gartner
AI, democratized technology delivery, and geopolitical volatility are reshaping enterprises faster than traditional IT models can adapt. As AI and tech work move beyond IT, CIOs remain accountable for risk, resilience, and outcomes. This session explores redesigning operating models around business-led delivery, IT platforms, AI-enabled execution, and enterprisewide orchestration — using platforms, guardrails, and judgment to scale innovation without sacrificing governance. ... Show More Show Less
Wednesday, 03 March, 2027

10:30 AM - 11:00 AM CET

How to Scale AI Responsibly With Phased Governance
Gladys Yeo, Director Analyst, Gartner
Rapid AI adoption is outpacing traditional governance and exposing organizations to significant risks. To scale AI responsibly, CIOs must evolve the AI council through three maturity phases: Initiate, Stabilize and Expand. This progression moves the council from establishing foundational controls to enabling enterprisewide deployment, accelerating value realization, and ensuring comprehensive oversight. ... Show More Show Less

12:00 PM - 12:30 PM CET

Practical AI Governance: Preparing for Enforcement of the AI Act and the Wave of Global AI Regulations
After the rush to adopt AI comes the challenge of governing capabilities embedded in every feature, no matter how trivial. The EU AI Act is one of hundreds of regulations affecting organizations in Europe and beyond. This session explores practical governance of the Act and how it can serve as a foundation for a defensible, globally aligned AI governance strategy. ... Show More Show Less

12:00 PM - 12:30 PM CET

The AI vs. Empathy Battle: Ensuring Moments of Humanity
Gabriela Vogel, VP Analyst, Gartner
Empathy is a core requirement in moments of truth. While these moments vary by industry, the need to provide both cognitive and affective empathy is essential. With AI now being used to support customer experiences, can it offer the needed empathy in these situations however? CIOs must assess the role of empathy when making their investments in customer-facing AI to ensure that moments of truth are also moments of humanity. ... Show More Show Less

02:00 PM - 02:30 PM CET

The Judgment Gap: A Hidden Risk in Agentic AI Adoption
Neal Solanki, Sr Director Analyst, Gartner
Human judgment can weaken as reliance on AI for analysis and decision making increases. Very few AI readiness efforts address the leadership capability required to evaluate AI recommendations, challenge assumption and know when human intervention is needed. We discuss why judgment literacy is a key capability in the agentic AI era and organization practices CIOs can build to preserve critical thinking, accountability and decision quality. ... Show More Show Less

02:00 PM - 02:30 PM CET

What Does AI Really Cost? A CIOs Guide Beyond Tokens
Nate Suda, VP Analyst, Gartner
This session gives CIOs a framework for identifying the technology, people and process costs that are often missing from AI business cases. Attendees will learn how to expose cost commitments while key decisions are still reversible, measure the total cost of AI-assisted work and build a more complete basis for governing and optimizing AI spend with CFOs and business leaders. ... Show More Show Less

02:45 PM - 03:15 PM CET

Dealing With Shadow AI: Your Employees Have an AI Strategy; It Just Isn't Yours
Paul Furtado, Distinguished VP Analyst, Gartner
While leadership teams debate AI governance, employees are already making decisions. The result isn't a future risk; it's a present reality. Shadow AI is rapidly reshaping how work gets done across your enterprise, often beyond the visibility of the CIO, security and compliance teams. We'll explore how leading organizations are turning shadow AI from an unmanaged threat into a strategic advantage. ... Show More Show Less

02:45 PM - 03:15 PM CET

Scale AI Agents Without Creating Chaos
Daniel Sanchez Reina, VP Analyst, Gartner
Executives are currently adopting AI agents in isolated functional silos rather than using them for collective decision making. This fragmented approach leads to misaligned execution, evaporation of budgets due to uncoordinated token consumption, and unclear accountability. This session presents a framework that CIOs can use with the C-suite to unify decision making on the use of AI agents. ... Show More Show Less

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“A fantastic opportunity to explore the latest trends in AI and digital transformation while connecting with peers facing similar challenges.”

Dimitris Kontos
Deputy CIO, Cepal Hellas

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