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Linda Moir
Former Head of Virgin Atlantic Customer Service and London Olympic 2012 Head of Events Services
Speaker Bio
Linda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. She led the front line Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators. As Virgin Atlantic’s Director of In Flight Services she was responsible for the airline’s award winning service. She combines a unique background in HR and customer service management to deliver exceptional performance through people. She oversaw significant change at British Airways and was part of the team that steered NATS from public to private ownership.
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Session
Tuesday, 06 October, 2026 12:30 PM - 02:15 PM BST
CHRO Circle Lunch: Building a Memorable Employee and Customer Experience (Please note that spaces are limited, and participation will be first come, first serve.)
Linda Moir,
Former Head of Virgin Atlantic Customer Service and London Olympic 2012 Head of Events Services
Linda Moir is the former Director of Virgin Atlantic's award winning in-flight service and Head of Event Services at the London 2012 Olympic and Paralympic Games. Linda will share her experiences of leading people to deliver memorable, distinctive customer service.
She will talk about the importance of leadership across the organisation and the value of creating a collaborative culture. She will illustrate her talk with real life stories of successes and learnings. ... Show More Show Less
She will talk about the importance of leadership across the organisation and the value of creating a collaborative culture. She will illustrate her talk with real life stories of successes and learnings. ... Show More Show Less