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Employ AI to Deepen Customer Insights
Tuesday, 12 May, 2026 / 12:00 PM - 12:30 PM BST
About the Session
VoC programs can struggle to show value, with an over-reliance on surveys that limit the scope and timeliness of insights. Obtain deeper and more timely intelligence that can drive changes in experiences by defining what feedback is desired, identifying potential new customer voice sources and then employing AI to identify emerging themes, intent and sentiment that can be correlated to outcomes.
Speakers