Simon Bailey is a Sr Director in Gartner's Supply Chain Customer Service team, focusing on building collaborative practices. Mr. Bailey is responsible for assisting Supply Chain Leaders in developing collaborative relationships between Trading Partners that deliver joint value creation across multienterprise supply chains.
Simon Bailey
Simon Bailey
Sr Director, Analyst
Monday, 17 June, 2019 02:45 PM|Monday, 17 June, 2019 03:30 PM
Case Study: A New Era in Availability: On Shelf and On Line Are Converging in Importance
Retailers and suppliers need to put physical and digital availability on an equal footing. With a disproportionate share of growth coming from online sales we explore the latest research on Online Availability in the Consumer Products Industry and focus on how to increase awareness and drive to improve OLA.
Tuesday, 18 June, 2019 03:15 PM|Tuesday, 18 June, 2019 03:45 PM
Puzzled How AI Can Add Value in Customer Fulfillment? Chatbots Could Be Your Answer!
Are you puzzling over whether AI could add value in Customer Fulfillment? Stop worrying about “what AI is” and focus on “what AI does”. This fast paced look at AI in Customer Fulfillment will share what leading players are doing. We’ll finish by putting the pieces of the jigsaw together to show how Chat Bots can improve Customer Outcomes and business results through augmentation and automation.
Wednesday, 19 June, 2019 12:15 PM|Wednesday, 19 June, 2019 01:00 PM
Ask the Expert: Leverage Technology to Improve Customer Experience & Customer Service Efficiency
Supply chain organizations have been on a long journey to improve customer fufillment and collaboration. Now they can also leverage the latest technologies to improve both their internal processes and the external customer experience. Simon Bailey will answer your questions about leveraging technology such as Robotic Process Automation and Virtual Customer Assistants.