Frequently asked questions

Is the Gartner Supply Chain Symposium in Barcelona canceled?

No, the Symposium is not canceled. Due to ongoing concerns about the coronavirus (COVID-19), Gartner has decided to reschedule the Gartner Supply Chain Symposium to 5 - 8 October 2020 at Palau de Congressos de Catalunya.

Do I need to do anything to re-register for the new dates?

No, you do not need to take any action. We have contacted all attendees regarding their registration. If you were registered for the conference and need additional assistance, please contact us at

If the new dates do not work for me, can I get a refund?

If the rescheduled dates are not suitable for you, please email to find another alternative or to request a refund. 

What happens to my hotel and travel arrangements?

If you haven’t already done so, please contact your hotel and airline as soon as possible to change or cancel your original travel plans. We regret that we are unable to assist with airline change fees.

Whom do I contact for more information?

Please reach out to for any other questions or assistance. 

How do I register for the conference?

You can register online or call +44 (0) 20 3993 2464.

What methods can I use to pay?

You may pay with a Gartner marketing conference ticket, credit card or invoice with PO number. Payment must be made prior to the event or it will be collected upon entrance to the event.

What is the cost to attend?
Register early for the lowest prices:

Early-bird registration (expires 7 August 2020): €2,975

Standard registration: €3,375

Public-sector registration: €2,700

Gartner clients may contact their account managers for special pricing options or may use a Gartner Marketing ticket as a form of payment. 

Is there a bulk discount for large groups?
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening event, breakfasts and lunches. Click here for details.

When is the conference?

Gartner Supply Chain Symposium/Xpo 2020 will officially begin Monday 5 October 2020 and end on Thursday 8 October 2020. 

When can I pick up my badge at the registration counter?

Registration timings will be confirmed nearer to the conference. 

Can I cancel my registration?

2020 Conference Registration Cancellation Policy

Gartner’s standard policy is that any registration can be canceled without penalty up to 30 calendar days prior to the Conference. Due to the unprecedented and evolving COVID-19 global pandemic, we recognize the need for flexibility in making changes to your registration. For all remaining 2020 conferences, we will allow cancellations without penalty up to 7 days prior to the Conference.  

View the Gartner Event Terms & Conditions

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call +44 1784 267 456 or email .


What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at Gartner conferences. Please fill out the form here and a representative from Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Preregistration for one-on-ones and small sessions are available through Gartner Conferences Navigator, our online agenda-building tool.

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in a private 30-minute one-on-one meeting. Due to the high demand for particular experts, sign-up is on a first-come, first-served basis.


How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops, and Meetups are available exclusively to paid registered conference attendees* and are not available to exhibitors or exhibitor conference session passholders. Due to the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conferences Navigator, our online agenda-building tool.

(*Access to this content is restricted to those who are not part of an organization/company that provides services, products or solutions to professionals in this industry. )

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing analysts may contact the Vendor Relations department by emailing to schedule a meeting following the conference.

Please take the opportunity now to cancel or modify your travel arrangements as appropriate. If you booked your hotel as a part of the Gartner room block either through us directly or with the hotel, we will be cancelling your hotel reservation on your behalf. If you are unsure if you are booked in the Gartner room block or you booked on your own, please contact your hotel directly to cancel your reservation.

Gartner has reserved a limited block of hotel rooms at special hotel rates for registered attendees when you book through your account.

Gartner hotel reservations are not currently open. Check back for updates!

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. If you receive a phone call or an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team to verify the third-party provider prior to responding. For a list of the fraudulent hotel providers that have been reported to Gartner, please click here.

Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team. You can access a list of our global numbers here.

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there returning attendee benefits?          

Yes, all returning attendees have access to exclusive benefits.*

Alumni benefits bump you to the head of the line for important conference features:

  • Priority booking for Gartner one-on-one meetings
  • Priority booking for workshops, roundtables and other sessions that require preregistration (two weeks ahead of general attendees, for the best selection and availability)
  • Alumni registration discount of €400 
  • Alumni welcome gift bag when you sign in at the conference

*Benefits apply to returning attendees for Gartner Supply Chain Symposium/Xpo only. Alumni benefits may vary for other Gartner conferences.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via our mobile app).
  • Make sure your profile is complete in order to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best-fit for you.
  • Be sure to register in advance for any roundtables, Gartner one-on-one meetings or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • If you need a hand getting started, contact the Conference Concierge Team for assistance. They can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner One-on-One Meeting.
  • Join us on the Exhibit Showcase during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.


What is the Gartner Conference app and do I need to download it?

Gartner Conference Navigator is our mobile app (available on Android and iOs) that makes it easy for you to navigate and build your personal agenda. Download from your app store, sign in with your log in details and you’ll be good to go. Don’t forget to opt-in to receive push notifications while with us to keep informed of the latest conference  updates.


Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.


Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.


What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the event space, from session to session and navigating the Exhibit Showcase. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.

Are there any executive leadership tracks/sessions available at the conference?

Yes, there is an exclusive CSCO Circle available at the conference. Attendance requires application, attendees can apply to the Gartner CSCO Circle as part of the registration process. All qualified registrants will be considered and will be granted confirmation based upon qualifications defined below and space availability. The program has limited capacity to facility the interactive, collaborative content.

  • Applicant must have marketing leadership responsibilities for a business unit or division
  • Applicant must not report into any higher marketing executive
  • The applicant is not employed by an organization that provides products or services to marketing professionals


Already Registered? Log back into your registration profile and complete the qualifying questions. 


Please note: Eligibility decisions are determined at the sole discretion of the Gartner event team. You will be notified of acceptance status by email. All information you provide is strictly for Gartner internal use and will not be divulged to any third-party organization


What is included in the CSCO Circle?

  • Powerful roundtable, workshop, and breakout sessions designed to promote thought-leadership and peer discussion including:
    • The role of brands as activists in a culturally charged era                         
    • Why CSCOs set themselves up to fail and how not to
    • Mastering the in-house agency
    • Tackling talent challenges to deliver growth
  • CSCO-only luncheons with inspiring guest speakers
  • Exclusive access to research adn Gartner expert facilitators
  • Priority access to book your Gartner one-on-one appointment and sessions requiring preregistration 
  • Concierge services to help you make the most of your time at the event, including schedulling assistance

Am I able to purchase a copy of the attendee list?

No, Gartner does not post or sell attendee lists. For more details please review the registration Terms & Conditions.

Please be advised that in the conference industry we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at

For a list of fraudulent providers that have been reported to Gartner, please click here.

Gartner is closely monitoring developments related to the novel coronavirus (COVID-19), including guidance from the World Health Organization (WHO) as well as regional and national government directives and guidance.

We continue to evaluate the situation on a daily basis with regard to the health and safety of our attendees, employees, and partners, as well as our ability to deliver the conference experience our participants expect.

We will communicate any updates directly to all registered attendees and exhibitors.