Attendee Cancellation Policy
If circumstances change and you can no longer attend this Conference, you may cancel your registration by providing written notice to the Gartner Global Conferences team firstname.lastname@example.org. Our attendee cancellation policy is outlined below.
Registrations may be refunded, or tickets reactivated, if cancellation is made in writing no less than 30 calendar days prior to the Conference start date. Cancellations received after the cancellation cutoff date or nonattendance will not be refunded and/or tickets will not be re-activated. For cancellations received after the cutoff date with a balance due, the registration amount remains due in full.
Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations.
After the cancellation cutoff date, payments made are not refundable for any reason, including, but not limited to, failure to use conference attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems or an act of terrorism.
Substitution and Badge Policy
Substitution of registrations may be made at any time up to the conference start date. Certain conferences require attendees to be qualified by Gartner to attend and any substitutions would also require approval by Gartner. “No Shows” will be deemed a cancellation per the cancellation cutoff date in the Cancellation Policy listed above. Invitations that are part of a Gartner membership or invitational program are non-transferable and are not eligible for substitution. Additional terms of your Gartner agreement may apply. Please consult your Gartner representative with any questions.
Sharing of Attendee passes is not permitted at any time. Badges are issued to, can be picked up by, and used by only the Attendee named in the registration. Photo ID will be required for each Attendee when collecting a badge onsite. Badges must be worn at all times during the Conference.
A Gartner Conference badge allows an attendee entry to the overall Conference, but cannot guarantee admission to every session, lounge, or meeting area. Admission is subject to venue capacity and other requirements. For example, certain sessions may be restricted from vendor attendees.
Government Rate Eligibility
The government rate is open to employees of a national/federal, state, provincial, or local government entity, including public higher education institutions. Government contractors or private education institutions are not eligible for the government discount or GSA hotel rates. It is the responsibility of the individual to show proper government ID at time of hotel check-in. GSA hotel rates are subject to availability and may change after booking based on current GSA rate guidelines.
Group Discount Program
Groups must consist of employees of the same organization and discounts only apply to the same conference. At those conferences where we offer the Group Discount Program, there is a limit of four Group Rate Discount complimentary registrations per organization per conference.
Only one discount may be applied to an individual registration. With the exceptions of the early bird discount, multiple discounts cannot be combined.
In order to receive the group discount and be admitted to the conference, all registrations must be paid in full. Cash and paid ticket registrations both qualify towards the group rate discount. A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations. Some restrictions may apply to ticket registrations. Contact your Gartner Representative if you have questions.
Currency Exchange Rate Disclaimer: Client/Cardholder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. Gartner will not be liable or responsible for any loss incurred by the Client/Cardholder from an adjustment made due to the currency exchange rate. Nor will Gartner pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favor.
Submission of a registration online, by phone, email or fax, constitutes an official registration and intent to attend the Conference. Invoices are payable upon receipt. Full payment must be received prior to the Conference in order to gain entry.
You agree that, in the unlikely event that Gartner cannot resolve your payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact Gartner Finance at the applicable regional contact location: