Corrections 2021

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

15 April 2021
“Why the Voice of Society Is Getting Louder” (G00746069) has been republished to update the PowerPoint attachment. The correct presentation is now available, and the document itself has been updated to reflect the additional content from the presentation. An updated version of this document is available on gartner.com.

14 April 2021
“Market Guide for Workstream Collaboration” (G00736832) has been republished to update vendor Symphony’s product name from “NA” to “Symphony” and vendor Rocketchat’s product name to “Rocketchat.” An updated version is now available on gartner.com.

“Critical Capabilities for Application Performance Monitoring” (G00733836) has been republished to correct the Vendors section. In the first sentence of the second paragraph in the Dynatrace vendor profile, we amended our assessment of Dynatrace’s achievements across the four critical capabilities evaluated. An updated version of this document is now available on gartner.com.

“Can I Use One Vendor to Digitize Source-to-Pay?” (G00747656) has been republished to update wording “usual” to “unusual” when describing how certain requirements would be viewed by peer organizations in the Question section on page 2. An updated version is now available on gartner.com.

13 April 2021
“Market Guide for Operational Technology Security” (G00737759) has been republished to correct the Representative Vendors section. In Table 3, we changed the product name for the vendor Orange Cyberdefense to “Industrial Systems Cybersecurity.” An updated version of this document is now available on gartner.com.

8 April 2021
“10 Examples of Product Management Structures From Midsize Enterprises” (G00748401) has been republished. The tool discussed has been updated. An updated version of this document is now available on gartner.com.

"Tech CEO Insight: Evaluate and Pilot Account-Based Marketing" (G00742161) has been updated. We have corrected Figure 1 so that, under “Achievable ABM Practices,” the scope has been changed to “Set of highly targeted accounts with expansion potential.” An updated version of this document is now available on gartner.com.

7 April 2021
“3 Culture and Hybrid Work Conversations HR Leaders Must Have With the C-Suite” (G00733283) has been republished to clarify some of the data. An updated version of this document is now available on gartner.com.

6 April 2021
“Digital Marketing Survey 2021, Part 2: Old Challenges Persist as New Disruptive Forces Emerge” (G00746391) has been republished to correct two column headers in Figure 4. An updated version is now available on gartner.com.

5 April 2021
"What Opportunities Do Gamers and Gaming Culture Create for Your Brand?" (G00739825) has been updated to correct the source and n number for Figure 3. The corrected document is now available on gartner.com

1 April 2021
“Forecast: Communications Service Provider Operational Technology, 1Q21 Update” (G00743195) has been republished to correct the quarter of the year in the downloadable Excel file. The quarter of the year label in the Summary Tables tab has been updated from 2Q21 to 2Q20. No estimates were changed. An updated version of this document is now available on gartner.com.

31 March 2021
"Digital IQ Index: Hospitals and Health Systems 2021" (G00741737) has been republished because a sorting error in the source data, resulting in incorrect rankings for some covered brands. An updated version of this document is now available on gartner.com

In "Digital Marketing Survey 2021, Part 1: Agile Planning and Clear Leadership Mitigate Disruption" (G00729634), Figure 7 has been updated with a new legend to reflect colors of bars in the chart. An updated version of this document is now available on gartner.com.

30 March 2021
“Solution Comparison for PKI and Certificate Management Tools” (G00735940) has been republished. In the downloadable Excel tool, the scores for Sectigo were incorrect. They had been duplicated from the scores for PrimeKeys. All scores and visuals within the document published on gartner.com were correct. The Excel tool has been updated, and an updated version of this document is available on gartner.com.

The Forecast: Mobile Phones, Worldwide, 2019-2025, 1Q21 Update (G00743196) has been republished to correct an error in the Pivot table of the attached downloadable Excel file. In the Technology tab, the data for 4G & 5G has been updated to correct the inaccuracies with the 4G-5G splits. An updated version of this document is now available on gartner.com.

29 March 2021
“Using Personas to Target Employee Communications” (G00712233) has been republished to include the correct logo for ACC. An updated version is available on gartner.com.

“Case Study: Gamified Employee Technology Training (First Citizens)” G00740654 has been updated with the correct figure for revenue for First Citizens Wealth Management, A Division of First Citizens BancShares. An updated version of this document is now available on gartner.com

26 March 2021
“Solution Scorecard for Microsoft Cloud App Security” (G00735963) has been updated. In the Cloud Security Posture Mgmt. tab of the spreadsheet, the criterion “CSPM supports SaaS apps” was erroneously labeled “No.” This has been changed to “Yes” and the score percentage adjusted. An updated version of the document is now available on gartner.com.

"Tool: Electronic Health Record Readiness Assessment" (G00745743) has been republished. The downloadable tool file has been updated to correct an error where the “Update Graphic” and “Copy Graphic to PPT” buttons were missing from the Output tab.  An updated version of this document is now available on gartner.com.

25 March 2021
“The Future of Sales in 2025: A Gartner Trend Insight Report” (G00730671) has been republished. We initially stated that Gartner would release a Phase 2 of this report in February 2021, but this additional phase will now not be published. An updated version of this document is now available on gartner.com.

“3 Keys to Building Content for Gen Z” (G00733960) has been updated to correct Figure 7. Social media is actually Gen Z’s third preference for brand communications, not fourth. The correct final order is: 1. Direct mail, 2. Brand website, 3. Social media, 4. Store staff, 5. Brand mobile app, 6. Email, 7. Customer service, 8. SMS/Text message, 9. Blogs/Podcasts. The corrected document is now available on Gartner.com.

23 March 2021
“Toolkit: Data Slicer to Derive a Cloud Office Migration Tools Shortlist” (G00733459) has been republished to remove revenue and pricing information for vendor BCC from the attached downloadable Excel file. An updated version is now available on gartner.com.

“Market Guide for Cloud Office Migration Tools” (G00736456) has been republished to remove revenue and pricing information for vendor BCC from the Representative Vendors table and Vendor Profiles section, at the vendor’s request. An updated version is now available on gartner.com.

22 March 2021
“5 Women Leaders Share Keys to Optimistic, Authentic Leadership During Times of Uncertainty” (G00730235) has been updated to correct a data point; 62% of respondents to a Gartner Research Survey ranked effective communication as one of the most important skills a leader must possess. An updated version of this document is now available on gartner.com.

“Vendor Rating: Hewlett Packard Enterprise” (G00738463) has been republished. In the Overall Rating section, we added HPE Pointnext Services to the list of HPE’s strategic business groups. In the seventh paragraph of the Product/Service section, we changed the value of assets owned by HPEFS to over $13.3 billion. In the third bullet in the Corporate Viability section, we clarified our assessment of HPE’s GreenLake “everything as a service” model. An updated version of this document is now available on gartner.com.

“Emerging Technologies: AI Service Trend Insights” (G00733157) has been updated to include missing text in columns 3 and 4 of Table 1. An updated version of this document is now available on gartner.com.

19 March 2021
“Gartner Peer Insights ‘Voice of the Customer’: Distributed File Systems and Object Storage”(G00745383) has been republished to correct the presentation of the vendor name Pure Storage. The vendor name has been changed from Pure to Pure Storage in Figures 1 through 7, 9, 11 and 22; Figure 22 caption; and the vendor link listed below Figure 22. An updated version of this document is now available on gartner.com.

"Building the Case for Diversity, Equity and Inclusion"  (G00744722) has been republished with additional scripting on page 10 of the Create DEI Consensus Through Change document. The scripting has been updated to include more detail and context.

“Gartner Peer Insights ‘Voice of the Customer’: Procure-to-Pay Suites” (G00745392) has been republished to delete the vendor Corcentric as it did not fulfill the criteria for inclusion after a significant number of reviews for this vendor were removed. To replicate the change, Figures 1 through 4 and 7 have been updated, and the vendor image has been removed. An updated version of this document is available on gartner.com.

18 March 2021
“Customer Service Operations Benchmarking Dashboard” (G00712709) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for Global Trade Management” (G00735164) has been republished to correct the location of Expedient Software’s headquarters to Australia. An updated version is now available on gartner.com.

17 March 2021
“Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation” (G00740010),  “Gartner Peer Insights ‘Voice of the Customer’: Product Management and Roadmapping Tools” (G00743530) and “Gartner Peer Insights ‘Voice of the Customer’: Security Awareness Computer-Based Training” (G00741450) have been republished. Gartner has added information on changes to review counts on the Peer Insights site that relate to the vendors listed and data contained in the following documents. Updated versions of these documents are now available on gartner.com.

16 March 2021
"Modernize Your TV Advertising" (G00739657) has been republished. The dot labeled “Digital First” has been changed to “Online Video” in Figure 3 and the same term was changed in Table 1. An updated version of this document is now available on gartner.com.

15 March 2021
Critical Capabilities for Cloud Database Management Systems for Analytical Use Cases (G00468198) has been republished due to a scoring error that was identified and corrected for SAP (Data Warehouse Cloud) in relation to the Multiple Data Types/Structures capability. The scoring charts have been revised to reflect the correct scores for SAP in multiple use cases. An updated version of this document is now available on gartner.com.

“Cloud Vendor Due Diligence Checklist” (G00711728) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Internal Control Questionnaire (ICQ) Builder: Third-Party Management” (G00711662) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

12 March 2021
"Onboarding Must Work Better, Especially for Remote Hires" (G00740534) has been republished to correct two minor errors citing survey data. The sentence, “...only 52% of recruiting staff believed the onboarding process effectively integrated new employees...” has been updated to read “...only 44% of recruiting staff believed the onboarding process effectively integrated new employees…..” The sentence “And while 59% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, that leaves a significant number who see a gap,” has been updated to read: “Only 30% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, leaving a significant gap.” An updated version of this document is now available on gartner.com.

"Gartner Business Quarterly — 1Q21" (G00740344) has been republished to correct two errors citing survey data in the downloadable attachment. On page 24, “...only 52% of recruiting staff believed the onboarding process effectively integrated new employees...” has been updated to read “...only 44% of recruiting staff believed the onboarding process effectively integrated new employees…..” On page 28, “And while 59% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, that leaves a significant number who see a gap,” has been updated to read: “Only 30% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, leaving a significant gap.” An updated version of this document is now available on gartner.com.

11 March 2021
"Fostering Cultural Connection in Onboarding" (G00735289) has been republished to correct a minor error citing survey data. The sentence, “Only 52% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture,” has been updated to read: “Only 44% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture.” An updated version of this document is now available on gartner.com.

"HR Leaders Monthly: November 2020" (G00735327) has been republished to correct a minor error citing survey data on page 15 of the downloadable attachment. The sentence, “Only 52% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture,” has been updated to read: “Only 44% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture.” An updated version of this document is now available on gartner.com.

10 March 2021
“Market Guide for Sales Performance Management” (G00733305) has been republished. The name of one of vendor Anaplan’s solutions has been corrected to “Anaplan Sales Insights” in the Vendor Products table. In addition, the sentence “Anaplan’s solution supports Anaplan for Sales with Anaplan Sales Planning, Anaplan Sales Incentives and Anaplan Sales Insights” has been updated to “Anaplan for Sales supports solutions for sales planning, sales incentives and sales insights” in Anaplan’s Vendor Profile. An updated version is now available on gartner.com.”

8 March 2021
“Gartner Courses” (G00726002) has been updated to remove references to Adobe Flash, which is no longer in use. In addition, CPE credits for the Analytical Procedures course have been updated from 2.5 to 3 and information for the Basic Auditing Principles courses has been updated.

“Communications Technology Radar” (G00710367) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

5 March 2021
“Case Study: A Culture of Data Literacy and Data-Driven Decision Making (Froedtert & the Medical College of Wisconsin)” (734768) has been republished to correct the revenue data for Froedtert. In 2020, Froedtert’s revenue was $2.7 Billion (previously listed as $1.2 Billion). An updated version of this document is now available on gartner.com.

The “Market Analysis and Statistics Research Catalog” (G00745774) has been republished to correct an error in the format of the attachment. The format of the Excel attachment has been changed from xlsx to an xlsm format to enable the proper functioning of the macro. Also, in the MAS Catalog Tab in the downloadable Excel file, some research notes that were cited inadvertently have been deleted. An updated version of this document is now available on gartner.com.

4 March 2021
“Magic Quadrant for Managed Workplace Services, Europe” (G00467448) was republished 4 March 2021. In the Vendor Strengths and Cautions section, Computacenter’s annual European MWS revenue was corrected to “roughly $1.1 billion (up 8%).” The updated document is now available on gartner.com.

“Nonarchitects Driving Architecture Decisions: Who Gave Them the Keys?” (G00744792) has been republished. The sentence “All three factors listed above must be true to denote architectural significance” has been replaced with “At least one of the three factors listed above must be true to denote architectural significance. The gradient scale of architectural significance could be based on how many factors are true and to what extent.” An updated version is now available on gartner.com.

“Case Study: Machine-Learning-Based Risk Detection (RBC)” (G00735549) has been republished to update the revenue and employee count to more recent data. An updated version is now available on gartner.com.

3 March 2021
“Innovation Insight for Autonomous Testing" (G00730155) has been republished. The sentence “As a result, we estimate the current adoption rate of continuous quality at less than 5% of the addressable market” has been replaced with “As a result, we estimate the current adoption rate of autonomous testing at less than 5% of the addressable market” in the “Adoption Rate” section. An updated version is now available on gartner.com.”

2 March 2021
“The Need for Assurance Speed” (G00711174) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Internal Control Questionnaire Builder: Supply Chain Cycle” (G00470192) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Tool: COVID-19 Disclosures and Management Discussions in 10-Q Filings” (G00727393) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for Insider Risk Management Solutions” (G00719729) has been republished correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Bottomline to “Insider and Employee Fraud,” and we corrected the location of the vendor SecZetta’s headquarters. An updated version of this document is now available on Gartner.com.

1 March 2021
"Predicts 2021: Supply Chain Technology" (G00731397) has been republished. The sample list of vendors with platforms supporting supply chain planning has been revised to correctly reflect Aera Technology. An updated version of this document is now available on gartner.com.

25 February 2021
“Tool: Supplier Risk Prioritization” (G00740993) has been republished to correct a formula error in the Maturity Assessment & Net Risk tab because the Current Maturity scores wouldn't populate. An updated version is now available on gartner.com.

24 February 2021
"Market Guide for AI-Enabled Translation Services" (G00725153) has been updated to amend Memsource’s data in Tables 4 and 5 to bring it in line with the information provided by other vendors regarding AI translation. Specifically: Table 4 column 2 from N/A to 2 and column 4 from N/A to 3; Table 5, columns 2, 6, 8, 12, 13 and 14 from “No” to “Yes.” An updated version of this document is now available on gartner.com.

“Tool: IT Services Labor Rate Calculator” (G00734799) has been republished to correct a formula in the “Calculated Blended Rate” section of the Advanced Labor Rate Analysis tab in the downloadable Excel file. An updated version of this document is now available on gartner.com.

23 February 2021
“Market Guide for Oracle Cloud Infrastructure Professional and Managed Services” (G00729547) has been republished to correct the IT Convergence vendor profile in the Representative Vendors section, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

“Market Guide for Account-Based Marketing Platforms” (G00725858) has been updated. Vendor Madison Logic was inadvertently omitted. This document has been republished to include the company. The corrected document is now available on Gartner.com.

22 February 2021
“Real Estate Asset Acquisition Tool” (G00710405) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

19 February 2021
"Market Guide for Retail Distributed Order Management Systems" (G00732762) has been republished. The new clients list in the Kibo section of the report has been revised to more accurately reflect Kibo’s clients. An updated version of this document is now available on gartner.com.

“Select the Right Key Management as a Service to Mitigate Data Security and Privacy Risks in the Cloud” (G00741005) has been republished to correct the Analysis section. Under the heading “CSP HSM”, we changed the entry for Azure to “Azure — Thales” in list of CSP HSM choices. An updated version of this document is now available on gartner.com.

“Data Analytics in Audit Benchmark (G00715432) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”

16 February 2021
Forecast: Enterprise Managed Communications Services Growth Trends, Worldwide, 2020 Update (G00716751) has been republished to correct a forecast model error affecting end-user spending in the “Managed Mobile Services” and “Managed WAN” segments. Additionally, the “Wireline and Mobile Connectivity” segments have been removed from the downloadable Excel file. This has been done to avoid any duplication of data with any other published research. The market size and growth rates have been updated in both the Wrapper document and in the downloadable Excel file. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Indoor Location Services, Global” (G00466926) has been republished to correct the spelling of the vendor name “Ubiquicom” in the Magic Quadrant graphic (Figure 1) and in the Vendor Strengths and Cautions section. An updated version of this document is now available on gartner.com.

"Competitive Landscape: Hyperautomation Service Providers" (G00731437) has been republished to revise Figure 3 to correct the spellings of NexBotix and Spectar Group, to place Genpact in the correct revenue tier for hyperautomation consulting and implementation services, to remove Wipro from the column for hyperautomation managed services and to place Spectar Group into the column for hyperautomation managed services. The corrected report is now available on gartner.com.

15 February 2021
“Tool: Manager Role Activity Prioritization Scorecard” (G00738761) has been republished to correct a minor error in the tool. An updated version is now available on gartner.com.

“How the COVID-19 Pandemic Impacted Contact Volumes and Self-Service Migration” (G00739749) has been republished to correct a minor error in Figure 4. An updated version is now available on gartner.com.

12 February 2021
“Case Study: U.S. HHS Develops Rapid Response to COVID-19 Data Challenge (HHS Protect)” (G00739400) has been republished to correct an instance of the organization’s full name. An updated version of the document is now available on gartner.com.

11 February 2021
“Solution Criteria for Colocation Providers” (G00727967) has been republished. In the Support criteria section, a duplicate criterion “On-site support staff: The provider must provide on-site engineering staff 24/7” was removed. The total number of criteria was adjusted from 155 to 154.  An updated version of the document is now available on gartner.com.

10 February 2021
“What Is the Risk of Actually Losing Your Cloud Provider?” (G00744753) has been republished to indicate that AWS provided Parler with approximately 30 hours of notice before its account was suspended. A revised version of this document is now available on gartner.com.

"Forecast: Enterprise Networking Connectivity Growth Trends, Worldwide, 2019-2024, 2020 Update" (G00717872) has been republished to correct a forecast model error affecting end-user spending in all segments. The market size and growth rates have been updated in both the Wrapper document and in the downloadable Excel file. An updated version of this document is now available on gartner.com.

9 February 2021
“Merlin (Automated Supplier Scorecard Platform)” (G00711369) has been republished to correct an error in the tool. An updated version is now available on gartner.com.

“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. The descriptions in the Digital Business Services Market Segment Description column of Table 3 were transposed. An updated version of this document is now available on gartner.com.

2 February 2021
“Market Guide for Life Science Regulatory Information Management Solutions” (G00731504) has been republished to correct an issue with a vendor. Generis was excluded from a list of software vendors providing RIM solutions. An updated version is now available on gartner.com.

29 January 2021
“Tool: Supply Chain New Product Risk Assessment Dashboard” (G00740274) has been republished to fix the Excel attachment. In the attachment, the dashboard was not populating with data entered from previous tabs.

“Cloud Shift Will Shape IT Strategies for Executive Leaders Through 2024” (G00743172) has been republished to amend the Recommendations section in order to better address the requirements of an executive audience. An updated version of this document is now available on gartner.com.

28 January 2021
“Market Guide for Partner Relationship Management Applications” (734805) has been republished to correct the naming convention for the vendor LogicBay. LogicBay was acquired by Pluribus Technologies in October 2020, but continues to operate under the LogicBay brand name.

26 January 2021
“Forecast Analysis: Remote Work IT Spending, Worldwide” (G00729335) has been updated to correct Table 1’s title to state “billions of dollars.” An updated version of this document is now available on gartner.com.

22 January 2021
“10 Essential Practices for Success in Implementing the Scaled Agile Framework (SAFe)” (G00739151) has been republished to correct the list of interviewees found in the Evidence section. Cecile Auret, lean-agile coach at Pole Emploi, SPC and RTE, has been added to the list. An updated version of this document is now available on gartner.com.

20 January 2021
The downloadable tool accompanying Tool: How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2021 (G00733512) has been updated to represent that Pomeroy is a separate legal entity from Getronics, since June 2020. It is still part of the GWA (Global Workplace Alliance). An updated version of this document is now available on gartner.com.

19 January 2021
 "Market Guide for CSP Operations Support System Solutions” (G00737418) was revised to correct the text in the Whale Cloud vendor profile to add “Europe” to the list of areas where Whale Cloud has a majority of its clients. An updated version of the document is now available on gartner.com.

“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. The descriptions of Digital Strategy and Digital Business Model Transformation in Table 3 were transposed. An updated version of this document is now available on gartner.com.

18 January 2021
“Forecast: Communications Service Provider Operational Technology, 4Q20 Update” (G00716769) has been republished to correct some data errors in the downloadable Excel file. The data within the Pivot Tables 2-1, 3-1, 4-1 and 5-1 has been corrected for years 2020 through 2024. The data displayed for all Summary Tables is correct. An updated version of this document is now available on gartner.com.

12 January 2021
“2021 CIO Agenda: A Turkey Perspective” (G00735621) has been republished to update Figure 9. “Enterprise Resource Planning” was duplicated as a technology investment and has been corrected to show “E-Commerce/Citizen Portal/Website.” An updated version of the document is now available on gartner.com.

11 January 2021
"Partner With Digital Dragons to Accelerate Your Digital Business" (G00719634) has been republished. An interviewee’s title and division in BBVA have been corrected. An updated version of this document is now available on gartner.com.

8 January, 2021
“Market Guide for Meter Data Management” (G00721322) was republished 8 January 2021. In Figure 3, the following market split percentages were updated for Hansen: License Fee, changed to 9%; Implementation Services, changed to 42%; and Maintenance and Support, changed to 49%. In Figure 4, Hansen’s Metered Points per MDM in Production were corrected from 16 million to 25 million. In the Market Direction section, “Itron-Silver Spring Networks and Terranova on the AMI communications side” was revised to “Silver Spring Networks (acquired by Itron in 2018) and Terranova on the AMI communications side.” The updated document is now available on gartner.com.

“Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications” (G00719620) has been republished to include seven vendors inadvertently omitted from Table 2, Table 3 and Table 4. These vendors are: Retail Express, SAS Institute, Sciative Solutions, SO1, Solvoyo, Symphony RetailAI and TCS. An updated version is now available on gartner.com.

7 January 2021
“Forecast Analysis: Wearable Electronic Devices, Worldwide” (G00716950) has been updated to correct some data points in Table 1 and Table 2, and to clarify the footnote to Figure 1. An updated version of this document is now available on gartner.com.

“Predicts 2021: Organizational Resilience” (G00735230) has been republished to correct the definition of organizational resilience in Figure 1 in the Analysis section. An updated version of this document is now available on gartner.com.

“Forecast Analysis: Remote Work IT Spending, Worldwide” (G00729335) has been to correct Figure 1; data was incorrectly presented. An updated version of this document is now available on gartner.com.

“4 Fundamental Factors to Determine the Level of Centralization Within the Controllership” (G00738826) has been republished to correct inconsistent figure titles for Figures 3 and 4. An updated version is now available on gartner.com.

6 Janaury 2021
“Operations Benchmarking” (G00710115) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Service Operations Benchmarking” (G00712252) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Customer Service Budget, Headcount and Cost to Serve Benchmarking Survey” (G00725596) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

"Demystifying XOps: DataOps, MLOps, ModelOps, AIOps and Platform Ops for AI" (G00737833) has been republished. Table 1 incorrectly listed Cloudera SDX as “Cloudera DSX.” An updated version of this document is available on gartner.com.

“Top 25 North American Supply Chain Graduate University Programs, 2020” (G00730695) has been republished due to a scoring error that impacted graduate programs ranked 23 through 25 in this research. Figure 1 has been revised to reflect the correct rankings, which now include the University of Wisconsin, Madison. Wayne State University has been dropped from the Top 25 rankings and moved into the "Ones to Watch" category. Related data points have been corrected in the Highlights section of this research. An updated version of this document is now available on gartner.com.

“Semiconductor Forecast Database, Worldwide, 4Q20 Update” (G00717428) has been republished to correct the quarter of the year in the Wrapper and the downloadable Excel file. The quarter of the year in the Summary has been updated from 2Q20 to 3Q20. An updated version of this document is now available on gartner.com

"Consumer Top Trend 2021: As Side Gigs Mainstream, Brand Strategies Must Adjust" (G00734991) has been updated to correct a mislabeling on Figure 8. In the Total column, “all others” was relabeled from 39% to 50%. The document is now available on gartner.com

“Forecast: Enterprise Infrastructure Software, Worldwide, 2018-2024, 4Q20 Update”(G00717051) has been republished to correct the estimates in the CSV file. The estimates for the Infrastructure Software segment have been updated in the CSV file and the values now match the values shown in the Wrapper. An updated version of this document is now available on gartner.com.

“Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2018-2024, 4Q20 Update” (G00739545) doc has been republished. The data for Segment 1 was missing in the Pivot table. The missing data has been added in the downloadable Excel sheet. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Enterprise Application Software, Worldwide" (G00716803) has been republished to correct the numbers in Table 1. The data has been corrected to use U.S. dollars, since it erroneously displayed constant U.S. dollars originally. An updated version of the document is now available on Gartner.com.

"Magic Quadrant for Voice of the Customer" (G00468132) has been republished to amend Qualtrics’ summary text, in which we stated that the vendor “has the highest percentage of deals over $1 million” of all vendors evaluated. This detail has been removed and an updated version of the Magic Quadrant is now available on gartner.com.

5 January 2021
“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. Bolded text describing ranges (fragmented low growth, fragmented high growth, concentrated low growth, concentrated high growth) have been added to Figure 1. An updated version of this document is now available on gartner.com.