Corrections 2018

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

13 December 2018
"Market Guide for Hadoop Distributions" (G00318628) has been republished. Table 1 incorrectly stated that EASTERN JIN Technology (Seabox)’s product is only deployed in the cloud. This has been updated to “Both,” reflecting that the product can be deployed on-premises and in the cloud. An updated version of this document is now available on gartner.com.

12 December 2018
"Master Data Management Market and Vendor Guide Cross-Reference Tool, 2017" (G00374029) has been updated. We have updated the research to indicate all the domains for which each MDM vendor has sold licenses. In addition, we had added additional vendors that were included in the “other vendors” revenue estimate from “Market Share: Enterprise Infrastructure Software, Worldwide, 2017,” G00365968. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Enterprise Information Archiving” (G00350936) has been republished to amend ZL Technologies’ name throughout the document, including the Magic Quadrant graphic. An updated version of this document is now available on gartner.com.

11 December 2018
“How to Plan, Design, Operate and Evolve a SOC” (G00366326) has been republished to fix the direction of several arrows appearing in Figures 3 and 4. An updated version of the document is now available on gartner.com.

"Market Guide for Account-Based Marketing Platforms" (G00373068) has been updated. We made corrections in Tables 2 and 3 to the list of natively supported features and integrations. We also updated Engagio’s pricing structure and its products/services and uses cases in Table 1, as well as the listing of international office locations for Evergage. An updated version of this document is now available on gartner.com.

10 December 2018
The Gartner Peer Insights Customers’ Choice distinctions have been revised to remove Mobisy as Customers’ Choice for Sales Force Automation. An updated listing of the Customers’ Choice Vendors in Sales Force Automation market is available on Gartner Peer Insights.

"Toolkit: Identify the Right Partner From More Than 50 Digital Business Consulting Service Providers" (G00360762) has been updated to include Orange Business Services (OBS) in the DBCS Provider Directory. An updated version of this document is now available on gartner.com.

7 December 2018
"Adopting Cloud-Delivered Identity Governance and Administration" (G00361363) has been republished. Two arrows had dropped off of Figure 1: a dual arrow between Application and On-Premises IGA under Hybrid IGA; and a dual arrow between Cloud Apps and Cloud IGA under Cloud IGA First. An updated version of this document is available on gartner.com.

“Win the Business Case for Investment to Improve Forecast Accuracy” (G00326350) has been revised to removed outdated metrics information after Table 5. A corrected version is available on gartner.com.

6 December 2018
In "How to Select Collaboration Technology Using Gartner's ACME Framework" (G00353285), the company name Jive Software was corrected in Table 1. An updated version of this document is now available on gartner.com.

“Market Guide for Real-Time Visibility Providers” (G00352892) has been revised to include BluJay as a TMS partnership for 10-4 in Figure 6. A corrected version is available on gartner.com.

"Market Guide for Endpoint Detection and Response Solutions” (G00346131) has been republished to correct the Representative Vendors section. In Table 1, we changed the name of ESET’s product from “Targeted Attack Protection” to “ESET Enterprise Inspector”. An updated version of the document is now available on gartner.com.

5 December 2018
“Critical Capabilities for Security Information and Event Management” (G00348945) has been republished to amend the Vendors section. In the Dell Technologies (RSA) write-up, when addressing the vendor’s product names and RSA NetWitnessPlatform architecture, we added the “RSA” label on six occasions and the “RSA NetWitness” label on three occasions. In the Splunk write-up, we rewrote the third paragraph to more accurately reflect the vendor’s threat detection capabilities. An updated version of this document is now available on gartner.com.

4 December 2018
“Market Trends: How Vendors Can Create Profitable Analytics, AI and Automation Products for CSPs” (G00376071) has been revised. It adds the vendor Guavas to the Incident Management category in Table 1. An updated version of the document is now available on gartner.com.

“Prepare Now for the Removal of Office Professional Plus Use Right From Microsoft 365 E3/E5” (G00374153) has been republished to reflect a new effective date for the announced change. Instead of Microsoft removing the extra Office Professional Plus install from certain Microsoft 365 subscriptions as of 1 January 2019, the new effective date is now 1 August 2019. The updated document is now available on gartner.com.

30 November 2018
“Europe Context: ‘Magic Quadrant for Transportation Management Systems’” (G00351985) has been revised to include the mention of TMC as a division of C.H. Robinson. A corrected version is available on gartner.com.

“Magic Quadrant for Enterprise Video Content Management” (G00321043) has been republished to amend the Vendor Strengths and Cautions section. In the Vbrick write-up, we added Cisco Webex to the list of key systems for which the vendor offers out-of-the-box integrations. An updated version of this document is now available on gartner.com.

29 November 2018
“Solution Comparison for Cloud-Based Web Application Firewall Services” (G00349064) has been republished to update the rating for the “Performance and SLAs” criterion for both F5 products. The rating has changed from “None” to “High.” The “Comments” text did not change for either product. The updated document is now available on gartner.com.

28 November 2018
"Cool Vendors in Speech and Natural Language" (G00369018)  was revised to remove the mention of Euromoney as a client in the vendor profile for Phrasee. An updated version of this document is now available on gartner.com.

"Market Guide for Endpoint Detection and Response Solutions” (G00346131) has been republished. In the Market Direction section, we added Carbon Black to the list of vendors that hold a significant share of the EDR market. This addition meant that we increased the number of listed vendors from eight to nine and revised their combined market share from 75% to 83% in both the Key Findings and Market Direction sections. Additionally, in Table 1, we corrected the product names for both Binary Defense and Endgame. An updated version of the document is now available on gartner.com.

“Build a Comprehensive Ecosystem for Citizen Data Science to Drive Impactful Analytics” (G00375359) has been republished. In Figure 5, we changed the color coding to more clearly denote in blue the areas where citizen data scientist (CDS) engagement should take place. An updated version of this document is now available on gartner.com.

“Critical Capabilities for Hyperconverged Infrastructure” (G00353218) has been republished to correct the Vendors section. In the Scale Computing write up, we misidentified the vendor’s Hyperconverged Compute Cluster (HC3) offering as “H3C” on two occasions. An updated version of this document is now available on gartner.com.

27 November 2018
“Magic Quadrant for Secure Web Gateways” (G00335718) has been republished to change the “As of” date in Figure 1 to November 2018. An updated version of this document is now available on gartner.com.

26 November 2018
The title of this research has been changed from “4 Steps for SMB Vendors to Differentiate Through Organizational Culture” to “4 Steps for Vendors to Differentiate Through Organizational Culture.” (G00374148) This updated document is now available on Gartner.com.

"Magic Quadrant for Multienterprise Supply Chain Business Networks" (G00345346) has been revised to change the mention of IBM Sterling Commerce to IBM Watson Commerce. A corrected version is available on gartner.com.

19 November 2018
"Market Guide for IT Financial Management Tools” (G00343644) was revised to clarify the Representative Vendors section. In the “Market Category” column of Table 2 and the associated text regarding regionally focused tool vendors, we amended the text to state that ACCIOD is France-based and focuses primarily on Western Europe, and that Clausmark and Serviceware are both Germany-based and focus primarily on Western Europe. An updated version of the document is now available on gartner.com.


“Forecast Analysis: Enterprise Infrastructure Software, Worldwide, 3Q18 Update” (G00349055) has been updated to reflect revisions to its corresponding forecast. “Forecast: Infrastructure Software Markets, Worldwide, 2016-2022, 3Q18 Update” (G00375328) was republished on 6 November 2018 with slight modifications to two markets: application development and database management systems. For both these markets, the country growth rates have been adjusted for 2018 through 2022 to rectify a system error that resulted in incorrect revenue values and growth rates.

16 November 2018
"Critical Capabilities for Personalization Engines" (G00347432) was republished. The Critical Capabilities Use-Case Graphics “as of” dates were corrected to 26 October 2018. An updated version of this document is now available on gartner.com

"Competitive Landscape: Cloud Subscription and Recurring Billing Management, North America" (G00367908) has been updated. In the profile on Zuora Billing, we have changed the word “additions” to “editions” here: “Zuora’s billing product offers multiple editions ….”  An updated version of this document is now available on gartner.com.

15 November 2018
“Magic Quadrant for Security Awareness Computer-Based Training”  (G00345889) has been republished. In the Market Trends section, we removed the names of two previous investors from the statement about the PhishMe acquisition. Additionally, we changed the “as of” date in Figure 1 to July 2018. An updated version of the document is now available on gartner.com.

“Market Trends: Capitalize on AI Hardware Innovations to Meet Diverse IoT Needs” (G00360019) was updated to add further information in the Flexibility bullet under the AI in the Cloud: An Arms Race Between the Giants section. An updated version of this document is now available on gartner.com.

"Competitive Landscape: Operational Technology Security" (G00352921) has been republished to revise the heading “Other Notable Threat Intelligence Service Providers” to “Other Notable OT Security Providers,” revise the two references to Lumeta as FireMon (Lumeta) and add Kaspersky Lab to Table 3. An updated version of this document is now available on

14 November 2018
“Magic Quadrant for General-Purpose Disk Arrays” (G00346291) has been republished to amend the Vendor Strengths and Cautions section. In the IBM write up, we changed the first Caution relating to the vendor’s Storage Insights Pro product. An updated version of this document is now available on gartner.com.

13 November 2018
“Magic Quadrant for Enterprise Network Firewalls” (G00337968) has been republished to remove draft text that was inadvertently included in the fourth cautions bullet of the WatchGuard write up in the Vendor Strengths and Cautions section. An updated version of the document is now available on gartner.com.

“Critical Capabilities for IT Vendor Risk Management” (G00343815) has been republished to correct the Vendors section. In the SAI Global write up, we changed the name of the vendor’s IT VRM solution from “ManagerSAI360 Vendor Risk” to “SAI360 Vendor Risk.” An updated version of this document is now available on gartner.com.

9 November 2018
"Critical Capabilities for the CRM Customer Engagement Center" (G00350434) has been republished to correct a typo. In the vendor description for eGain, it was incorrectly stated that eGain’s capabilities are primarily relevant to midsize and large B2B organizations. This has been corrected to large B2C organizations. An updated version of this document is now available on gartner.com.

8 November 2018
"Addressing Early-Stage Scaling Challenges for Tech CEOs" (G00370334) has been updated to correct the spelling of “Reflik.” An updated version of this document is now available on gartner.com.

6 November 2018
"Forecast: Infrastructure Software Markets, Worldwide, 2016-2022, 3Q18 Update" (G00375328) has been republished with slight modifications to two markets — Application Development and Database Management Systems. For both of these markets, the country growths have been adjusted for 2018-2022 to rectify a system error that resulted in incorrect revenue values and growth rates.” An updated version of this document is now available on gartner.com.

“Magic Quadrant for Sales Force Automation” (G00338301) has been republished to correct our original assertion in the Vendors Added and Dropped section that NetSuite no longer sells its SFA product. The dropped vendor in fact specifically does not sell SFA as a stand-alone module. The updated document is now available on gartner.com.

1 November 2018
"Market Guide for Demand Signal Management Vendors" (G00302366) has been revised to correct Table 2. For SAS, the "Product, Service or Solution Name" has been revised to "Demand-Driven Planning and Optimization." A corrected version is available on gartner.com.

26 October 2018
“Market Guide for IT Resilience Orchestration” (G00373628) has been republished to correct the Representative Vendors section. In the CA Technologies write up and in the associated Table 1, we corrected the product names for CA Automic Enterprise Disaster Recovery Automation & Monitoring and CA Automic Service Orchestration (ASO). An updated version of this document is now available on gartner.com.

25 October 2018
"Comparison of Amazon, Google, IBM and Microsoft AI Cloud Services: 2018 Update" (G00362289) has been republished to correct the Harvey balls in two tables. In Table 2, the Text to Speech for Google is now a full circle, and in Table 3, the Missed Utterance Management for Google is now a full circle. The updated document is now available on gartner.com.

24 October 2018
"Forecast: Information Security, Worldwide, 2016-2022, 2Q18 Update" (G00369430) has been updated. We have revised the date range for the compound annual growth rate (CAGR) from 2016-2022 to 2017-2022 in Tables 1-1, 1-2, 2-1 and 2-2. An updated version of this document is now available on gartner.com.

19 October 2018
"Market Guide for Freight Audit and Payment Providers" (G00336019) has been revised to update nVision Global in Figure 5 and Figure 6. In Figure 5, the vendor was added at "full capability" to "Packaged Integration Tools." In Figure 6, the vendor was added at "full capability" to "Wholesale Distribution." A corrected version is available on gartner.com.

“Magic Quadrant for Distributed File Systems and Object Storage” (G00338327) has been republished to correct the Vendor Strengths and Cautions section. In the Qumulo write up, we misidentified the Qumulo File Fabric product name as Q2F on four occasions. That has now been corrected to QF2. An updated version of this document is now available on gartner.com.

18 October 2018
“Market Guide for Digital Content Management for Sales” (G00347774) has been republished to revise Pitcher’s product capabilities in Tables 8 and 9 and the industry verticals it supports in Table 10. Highspot’s roadmap statement has been corrected in the Vendor Profiles section, and product names of Data Dwell have been updated in Table 2. An updated version of the document is now available on gartner.com.

17 October 2018
“Market Guide for Information-Centric Endpoint and Mobile Protection” (G00345426) has been republished to correct the Representative Vendors section. In Table 2, we changed the product identified for Kaspersky Lab from Endpoint Security PURE 3.0 to Kaspersky Endpoint Security for Business (KESB). An updated version of this document is now available on gartner.com.

"Critical Capabilities for Integrated Risk Management" (G00367940) has been republished to correct ratings for CURA Software and ServiceNow in Table 2. An updated version of this document is now available on gartner.com.

16 October 2018
“Leverage AI-Empowered IoT to Drive Successful Smart City Deployments” (G00350386) has been republished to change Alibaba Group and Foxconn to Alibaba Cloud under TSP (Column 1) and Details of the Case (Column 4) in Table 1. An updated version of the document is now available on gartner.com.

15 October 2018
“Build Trust With Business Users by Moving Toward Explainable AI” (G00368246) was beneath Table 1. An updated version of this document is now available on gartner.com.

11 October 2018
"Market Trends: Thousands of New Satellites Will Provide New Services to Disrupt the CSP Industry" (G00345975) has been republished to remove the references to iDirect in the Market Structure Trend section and Table 1. An updated version of this document is now available on gartner.com.

4 October 2018
Evaluation Criteria for Unified Endpoint Management Systems” (G00354011) has been republished to make the following changes: (1) Under Android Management, the Required feature “Supports Android SafetyNet Attestation API” was added. (2) Under Chrome Management, the Required feature “Can set sign-in restrictions” was deleted. (3) Under Mobile Content Management, the Required feature “Supports configuration of multiple email accounts” was deleted. (4) Under Service Desk Experience, the Preferred feature “Limits administrator actions based on employee country of residency” was deleted. An updated version of this document is now available on gartner.com.

Magic Quadrant for Metadata Management Solutions” (G00340701) has been republished to correct two instances of Oracle Data Management Cloud to Oracle Enterprise Data Management Cloud in the vendor write-up for Oracle. An updated version of the document is now available on gartner.com.

3 October 2018
"Emerging Technology Analysis: Consent Management" (G00318685) has been updated. The list of “stand-alone products” was updated to include PrivacyCheq, which is the provider of the ConsentCheq solution. An updated version of this document is now available on gartner.com.

Toolkit: IT Change Management Policy Documentation Guidelines” (G00342347) has been republished. We removed “a server technician rebooting a server” from the list of examples of IT asset or configuration items in a production environment in the Scope section of the “IT Change Management Policy Documentation Guidelines” Toolkit attachment, as the text is not applicable in all situations. An updated version of this document is now available on gartner.com.

28 September 2018
"Market Guide for Technologies Supporting a DTO" (G00358364) has been updated to reflect“digital twin of an organization” in place of “digital twin of the organization.” Also, Siemens case example updated running text and Figure 2 to reflect “10 million less manual touches per year” and Figure 2 updated to reflect “1,800” social platform members. This updated document is now available on Gartner.com.

27 September 2018
"Market Guide for Machine Learning Compute Infrastructures” (G00362287) has been republished to correct the Representative Vendors section. In Table 1, we changed the number of base processors listed for Cisco’s UCS C480 M5 Rack from two Intel Xeon Scalable Processors to four Intel Xeon Scalable Processors. An updated version of the document is now available on gartner.com.

“Hype Cycle for Application Security, 2018” (G00340359) has been republished to add CYBRIC to the list of Sample Vendors in the Application Vulnerability Correlation write-up. An updated version of the document is now available on gartner.com.

25 September 2018
"Market Guide for Workstream Collaboration" (G00354158) has been republished to correct the vendor name from Atos (Unify) to Unify. An updated version of this document is now available on gartner.com.

24 September 2018
"Market Guide for Freight Audit and Payment Providers" (G00336019) has been revised to correct the number of transactions CTSI-Global processes on a daily basis from 3 million to 6 million. A corrected version is available on gartner.com.

21 September 2018
Market Guide for Application Crowdtesting Services” (G00318447) has been republished to update the size of the unvetted community for YesWeHack. An updated version of the document is now available on gartner.com.

Market Share Analysis: Content Services, Worldwide, 2017 (G00353615) has been updated to correct the naming of some Hyland products. An updated version of this document is now available on gartner.com.

Accelerate Business Value by Using Gartner's Master Data Management Implementation Styles” (G00351472) has been republished to correct Figures 1, 4 and 5, which, as originally published, showed incorrect configurations of arrows. The corrected version of the document is now available on gartner.com.

19 September 2018
“Vendor Rating: Cisco” (G00369090) has been republished to correct Figure 1 in the Overall Rating section. In the “Vendor Rating for Cisco” graphic, we changed the vendor’s strategy rating from “strong” to “positive”. The updated document is now available on gartner.com.

18 September 2018
"Maverick* Research: Return on Happiness Is the AI-Enabled Metric You Need for Digital Business" (G00362630) has been updated to add a Maverick Finding. An updated version of this document is now available on gartner.com.

"Forecast: Consumer Communications Services, Worldwide, 2016-2022, 3Q18 Update” (G00352488) has been updated to correct data errors within the file. Due to an internal issue in the updating of current currency, the Excel file included data that was not properly refreshed. The previous Excel file has been replaced with a revised copy that includes updated current currency figures. All other data was unchanged in this revision. An updated version of this document is now available on gartner.com.

14 September 2018
“Market Guide for Customer Data Platforms for Marketing” (G00348078) was updated to revise the hyperlink for Redpoint Global. An updated version of this document is now available on gartner.com.

"Forecast: Servers, All Countries, 2015-2022, 2Q18 Update" (G00356586) has been republished to correct errors found that resulted in incorrect country growth rates for 2018. The regional level totals are largely unchanged, but the error resulted in country and other more granular growth rates being incorrect. An updated version of this document is now available on gartner.com.

12 September 2018
"Market Insight: Cloud Growth, Market Direction and Seizing the Opportunities" (G00364114) has been updated to correct a statement in the Analysis section which refers to the market size and growth of the cloud services industry in relation to the growth of the IT services industry. An updated version of this document is now available on gartner.com.

“Market Guide for Supply Chain Cost-to-Serve Analytics Technology” (G00337001) has been republished. In Table 2 in the Representative Vendors section, we moved the vendor Bristlecone from the “Service Providers” group to the “Supply Chain Modeling Vendors” group. The updated document is now available on gartner.com.

11 September 2018
“Market Guide for Integrated Workplace Management Systems” (G00326911) has been republished to correct the name of the featured integrated workplace management system solution IBM TRIRIGA, and some pricing models in Table 1. An updated version of this document is now available on gartner.com.

10 September 2018
“Market Guide for Procurement Business Process Service Providers” (G00355242) has been republished to correct the FTE numbers for Corbus and WNS in Tables 4 through 8, and to clarify the presentation of all FTE numbers. The updated document is now available on gartner.com.

7 September 2018
“Cool Vendors in AI for Computer Vision: Balance Business Risk and Reward” (G00366427) was updated to revise the Computer Vision percentage within Figure 1 of CV Spending as a Percentage of AI Investment. An updated version of this document is now available on gartner.com.

6 September 2018
“How to Quantify the Changing Value of Windows 10 Enterprise E3 and E5, 2018 Update” (G00363806) has been republished. We amended Table 1 and the Enterprise Benefits section to include changes made by Microsoft to the Windows 10 Enterprise life cycle policy. The updated document is now available on gartner.com.

6 September 2018
“Market Guide for Application Shielding” (G00337009) has been republished. In Figure 4 in the Market Direction section, we changed the numerical value assigned to the cost of storing and processing sensitive information in software with application shielding from 5 to 3. The updated document is now available on gartner.com.

5 September 2018
"Critical Capabilities for Cloud HCM Suites for Midmarket and Large Enterprises" (G00341551) has been republished. Figure 3 has been updated to amend Ultimate Software’s rating to N/A. Figures 2 and 4 have also been updated to change Talentia Software’s use case rating to N/A. In Table 2, all ratings of 1.0 have been changed to 0.0. In addition, in the write-up for Ultimate Software, its score for WFM has been amended to 3.8, no change from 2017. An updated version of this document is now available on gartner.com.

5 September 2018
“Minimize the Impact of Microsoft’s October 2018 Price Increases and Programmatic Discount Changes” (G00369044) has been republished to replace Figure 7 with the correct and most updated version of the graphic, and to correct the summation in Note 2, Table 3. The updated document is now available on gartner.com.

4 September 2018
“Hype Cycle for Compute Infrastructure, 2018” (G00340106) has been republished. Although the interactive graphic was correct at the time of publication, we inadvertently inserted the previous year’s Hype Cycle graphic in Figure 1 in the HTML and PDF versions of the document. The HTML and PDF versions of the Hype Cycle graphic now match the interactive version, and the updated document is now available on gartner.com.

4 September 2018
“Comparison of Amazon, Google, IBM and Microsoft AI Cloud Services: 2018 Update” (G00362289) has been republished to correct and clarify details about Amazon’s Machine Learning and SageMaker services. The following sections have been updated: Selection Criteria for Machine Learning Cloud Services, Selecting the MLaaS Platform, Leveraging Pretrained NLP API Services, and Customizing Computer Vision Models, as well as Tables 2, 3 and 6.The updated document is now available on gartner.com.

3 September 2018
“Magic Quadrant for Web Application Firewalls” (G00340592) has been republished. In the Vendor Strengths and Cautions section, we revised the Oracle segment to clarify the vendor’s solution portfolio.An updated version of this document is now available on gartner.com.

27 August 2018
"Forecast: Semiconductor Revenue Through Distributors, Worldwide, 2018-2022" (G00368314) has been republished to correct some of the resale share numbers in Table 3. The corrected report is now available on gartner.com.

31 August 2018
“Innovation Insight for Video/Image Analytics” (G00340472) was updated to include some omissions in both Table 1, “Image/Video Analytics Use Cases and Sample Vendors” and Table 2, “Representative Video Image/Analytics Vendors and Selected Services.” An updated version of this document is now available on gartner.com.

27 August 2018
Forecast: Semiconductor Revenue Through Distributors, Worldwide, 2018-2022" (G00368314) has been republished to correct some of the resale share numbers in Table 3. The corrected report is now available on gartner.com

24 August 2018
“Hype Cycle for ICT in China, 2018” (G00340160) has been republished to correct the company names for three vendors in the Sample Vendors section of the Unified Endpoint Management profile. Beijing Zhiyiyi Technology has been changed to Beijing Zhizhangyi Technology, Beijing Yunchuang Vision Software (ThunderEMM) has been changed to Quarkdata (ThunderEMM) and Neusoft EDC has been changed to Neusoft Corporation China. An updated version of this document is now available on gartner.com.

24 August 2018
“Digital Business Transformation: Closing the Gap Between Ambition and Reality” (G00363802) has been republished to revise references to the role that this content supports, as many functional leaders (not just CIOs) can benefit from the content. An updated version of this document is now available on gartner.com.

23 August 2018
"Forecast: Application-Specific Semiconductor Revenue by Function, Worldwide, 2017-2022" (G00364598) has been republished to correct some numbers in Tables 3-1, 3-2, 5-1, 5-2, 7-1 and 7-2 due to errors in calculation. An updated version of this document is now available on gartner.com.

22 August 2018
"Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America" (G00351103) has been revised to clarify a statement regarding DXC Technology’s postmerger challenges. A corrected version is available on gartner.com.

22 August 2018
"Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017" (G00351975) has been updated to give a more accurate description of the ownership of Genesys. A typo in Figure 4 was also fixed. An updated version of this document is now available on gartner.com

20 August 2018
“Midmarket Context: ‘Magic Quadrant for Network Performance Monitoring and Diagnostics’” (G00365754) has been republished. In the Notable Vendors section, we removed the acronym PVX from two references to Accedian’s SkyLIGHT solution. An updated version of this document is now available on Gartner.com.

17 August 2018
"Why Marketers Choose Multichannel Marketing Hubs" (G00360267) was republished. A section header was revised to accurately reflect that  understanding of their organization's business needs was the key factor in their choice of an MMH solution. An updated version of this document is now available on Gartner.com.

10 August 2018
"Six Steps to Get Your Marketing Technology House in Order" (G00333667) Figure 2, right side of the pie chart, has been updated to reflect “Very Ineffective.” This updated document is now available on Gartner.com.

16 August 2018
“Improve Agility, Speed and Predictability With 4 Essential DevOps Toolchain Performance Metrics” (G00345569) has been revised to remove Figure 2, which did not accurately reflect the content of the document. The updated document is now available on gartner.com.

16 August 2018
"Market Trends: Enterprise Firewalls Use Platform Offerings to Extend Value" (G00367475) was updated to correct enterprise firewall market revenue for 2017 in the Market Trends section. An updated version of this document is now available on gartner.com.

15 August 2018
"Market Guide for Quality Management System Software" (G00363532) has been revised to include factual changes regarding PTC, which were inadvertently omitted. Minor changes were made to its vendor profile, and "Industrial" was added to its Table 2 entry, in the "Industries Served" column. A corrected version is available on gartner.com.

14 August 2018
"Hype Cycle for Retail Technologies, 2018" (G00338524) has been republished to correct the Hype Cycle position for the “Customer-Centric Merchandising and Marketing” innovation profile in the text. An updated version of the document is now available on gartner.com.

"Hype Cycle for Emerging Technologies, 2018" (G00340159) has been republished to update the number of technology trends explored in the publication, as stated in the introduction. The correct number is five, not six. An updated version of this document is available on gartner.com.

"Hype Cycle for Digital Commerce, 2018" (G00340375) has been republished to correct the Hype Cycle position for the “Customer-Centric Merchandising and Marketing” innovation profile in the text. An updated version of the document is now available on gartner.com.

14 August 2018
"Market Share: Managed Security Services, Worldwide, 2017" (G00354758) has been updated to add Fujistu and Capgemini to the list of vendors included in this report. Table 1-1 now contains Fujistu and Capgemini revenue numbers, and the total for Other Providers has been updated accordingly. There was no change to the Total Revenue numbers. An updated version of this document is now available on gartner.com. 

10 August 2018
"Market Guide for Operational Technology Security" (G00341425) has been republished to modify Note 2, which describes an update of Kaspersky Lab in the market. An updated version of this document is now available on gartner.com.

9 August 2018
"Definition: Identity Governance and Administration" (G00350584) has been updated. In the Sample Vendors segment of the Analysis section, we replaced Dell Software with One Identity to reflect Dell’s sale of Dell Software Group and the subsequent establishment of One Identity as a standalone brand. An updated version of this document is now available on gartner.com.

7 August 2018
“Build Continuous Quality Into Your DevOps Toolchains” (G00349594) has been republished to add Parasoft Virtualize to Table 4 in the Service Virtualization column. An updated version of this document is now available on gartner.com.

6 August 2018
“In-Depth Assessment of Amazon Web Services IaaS, July 2018” (G00364032) has been republished to make a change in Table 3. We changed the “Bring Your Own Public IP Addresses” criterion from No to Yes. The updated document is now available on gartner.com.

2 August 2018
“Market Trends: Expand Your Software Defined Storage Market by Leveraging Backup and Archiving” (G00365246) has been republished to list Veritas Access in Table 1 instead of Veritas Infoscale, to reflect the change in Veritas’ product strategy. An updated version of this document is now available on gartner.com

“Market Guide for User and Entity Behavior Analytics” (G00349450) has been republished. In the Privileged Access Management (PAM) segment of the Representative Vendors section, we changed “Micro Focus (through assets acquired from Balabit)” to “One Identity (through assets acquired from Balabit)”. The updated version of this document is now available on gartner.com

“How to Optimize CSP Network Function Virtualization Procurement: The Pillars of NFV Infrastructures” (G00356403) has been republished. In the Strategic Planning Assumption, we changed “near-field communication (NFC)” to “network function virtualization (NFV)”. Additionally, we reformatted and revised some of the text in Figure 1. An updated version of this document is now available on gartner.com

“Market Share Analysis: ERP Software, Worldwide, 2017” (G00362216) has been updated. We found an inaccuracy with our estimates for Oracle’s ERP revenue, and this has been corrected in the text and graphics. These corrections also affected total 2017 market revenue and the 2017 market share for “other” vendors. An updated version of this document is now available on gartner.com.

31 July 2018
“The CRM Vendor Guide, 2018” (G00349732) has been republished. Chargebee has been moved to the Asia/Pacific CRM Application Software Specialists section, and Jacada has been moved to the Agent Assistance Tools section. An updated version of this document is now available on gartner.com.

“Hype Cycle for Automotive Electronics, 2018” (G00346991) has been republished to correct the profile “High-Brightness Solid-State Headlamps,” where we removed Philips Lighting from the sample vendors and added Lumileds. The corrected report is now available on gartner.com.

“Market Snapshot: Human Capital Management Software, 2018” (G00353501) has been updated. We have corrected an inaccuracy with our estimates for Oracle’s ERP revenue. An updated version of this document is now available on gartner.com.

“Market Insight: Computer Vision in Devices Enhances User Experience” (G00355741) has been revised. It removes Figure 2. An updated version of the document is now available on gartner.com.

30 July 2018
“Tech Go-to-Market: Define Industry and Role-Based Business Impact to Increase Sales Effectiveness” (G00362640) has been updated to fix a typo in Figure 2. The correct text now reads “decrease lead response time.” An updated version of this document is now available on gartner.com.

“Market Share: Enterprise Application Software, Worldwide, 2017” (G00357475) has been updated. Gartner recently updated how it segments the CRM market, and as a result, we are updating the market share to categorize vendor revenue from “other application software” to CRM.  Examples include voice of the customer (VOC) applications. We have updated the “other application software” vendor revenue data to reflect this correction.

Apart from this, a few changes have been made to the ABI market, where we have reallocated revenue from traditional BI to modern BI for a few vendors like Microsoft, Infor and Information Builders.

In addition, we had missed accounting for revenue for LinkedIn, which has now been added to the CRM market.

Finally, we found an inaccuracy with our estimates for Oracle’s ERP revenue.

An updated version of this document is now available on gartner.com.

“Market Guide for Technologies Supporting a DTO” (G00358364) has been updated to reflect new information received from vendor Vantage Agora. This updated document is now available on Gartner.com.

28 July 2018
“Forecast Analysis: Communications Service Provider Operational Technology, Worldwide, 1Q18 Update” (G00356249) was updated to correct the forecast data in Tables 1 and 2. All forecast data in each table was shifted one year too far in the future. For example, the data shown in the 2022 column should have been shown in the 2021 column. Thus, data in both tables was shifted one column to the left, and new forecast data was added to the 2022 column. An updated version of this document is now available on gartner.com

27 July 2018

“Magic Quadrant for Unified Endpoint Management Tools” (G00354834) has been revised. In the Vendor Strengths and Cautions section, we corrected our statement that MobileIron was a certified EMM partner of the Android Enterprise Recommended program, as no such certification currently exists. We have clarified that MobileIron is supporting Google’s Android Enterprise Recommended program. The updated document is now available on gartner.com

26 July 2018
“Market Guide for Edge Computing Solutions for Industrial IoT” (G00332905) has been republished to include three additional key technology partners for Stratus (GE, Rockwell Automation and Schneider Electric) in Table 2 of the Representative Vendors section. The updated document is now available on gartner.com

“4 Effective Strategies for ISVs to Leverage CRM Marketplaces” (G00355657) has been revised to correct the vendor name Mediafly in the “How to Differentiate and Leverage the Marketplace” segment of the Analysis section and in the Case Studies section. The updated document is now available on gartner.com.

“Research Roundup for Consumer Video and Television Services Going Through Deep Transformation” (G00367002) has been republished to revise some of the text in Figure 2. The updated document is now available on gartner.com

“Hype Cycle for DevOps, 2018” (G00338456) has been republished. Although the interactive graphic was correct at the time of publication, we inadvertently inserted the wrong Hype Cycle graphic for Figure 1 in the HTML and PDF versions of the document. The HTML and PDF versions of the Hype Cycle graphic now match the interactive version, and the updated document is now available on gartner.com.

25 July 2018
“Market Guide for Clinical Communication and Collaboration” (G00320356) has been revised to correct the vendor names Telmediq and Voalte in Tables 1 and 2. An updated version of this document is now available on Gartner.com.

“Market Share: Servers, Asia/Pacific, 1Q18 Update” (G00365498) has been updated. We have updated Cisco’s country splits and increased “Other Vendors” blade server shipments and revenue. An updated version of this document is now available on gartner.com.

“Market Share: Servers, EMEA, 1Q18 Update” (G00365496) has been updated. We have increased “Other Vendors” blade server shipments and revenue. An updated version of this document is now available on gartner.com.

“Market Share: Servers, Latin America, 1Q18 Update” (G00365660) has been updated. We have increased “Other Vendors” blade server shipments and revenue. An updated version of this document is now available on gartner.com.

“Market Share: Servers, Japan, 1Q18 Update” (G00365497) has been updated. We have increased “Other Vendors” blade server shipments and revenue. An updated version of this document is now available on gartner.com.

“Market Share: Servers, United States, 1Q18 Update” (G00365659) has been updated. We have increased “Other Vendors” blade server revenue. An updated version of this document is now available on gartner.com.

“Market Share: Servers, Worldwide, 1Q18 Update” (G00365495) has been updated. We have increased “Other Vendors” blade server shipments and revenue. An updated version of this document is now available on gartner.com.

23 July 2018
“Magic Quadrant for Disaster Recovery as a Service” (G00336410) has been republished to include a description of Carbonite in the “Vendors Dropped” section. We have also corrected the name Carbonite’s DRaaS product, which is Carbonite Availability (not DoubleTake). A corrected version is available on gartner.com.

“Market Share Analysis: ITOM, Performance Analysis Software, Worldwide, 2017” (G00348967) has been updated. In Table 5, we have corrected the comment regarding Dynatrace’s acquisition of Qumran. An updated version of this document is now available on gartner.com.

20 July 2018
“What You Need to Know About Security in G Suite” (G00352508) has been republished to amend the “Secure G Suite Content in Motion and at Rest” segment of the Analysis section. We clarified that Google, not G Suite, provides no servicewide, natively managed or bring-your-own-key domain-level capability for encrypting user content, and it does this broadly across all G Suite services. We have also clarified that the encryption options listed in this section are for Gmail and Drive. Finally, we added a fourth bullet to the encryption options list, citing Virtru as a vendor that can support email and Drive options, with further elaboration around Virtru’s offerings. An updated version of the document is now available on gartner.com.

18 July 2018
“Market Guide for Web and Mobile App Analytics” (G00323707) has been republished to move Amplitude and Pyze from Mobile App Analytics to the Diversified Providers sections in: the Market Introduction section, Table 3 (Analytics Capabilities), and in the Vendor Profiles section. Also, to correct the entry for Decibel in Table 3 so that the response for “users tracked across devices” and “predictable analytics” are both “Yes.” An updated version of the document is now available on gartner.com.

“Hype Cycle for Enterprise Networking and Communications, 2018” (G00338722) has been updated to reflect a change in position on the Hype Cycle for the Cloud UC (UCaaS) technology from post-trough 20% to trough-plateau midpoint. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe” (G00335146) and “Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America” (G00351103) have been revised to correct Capgemini's LINKSITP to eAPM. A corrected version is available on gartner.com.

17 July 2018
“Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe” (G00335146) has been revised to correct Orange Business Services’ product name to Flexible Computing Advanced (FCA). A corrected version is available on gartner.com.

“Hype Cycle for IT in GCC, 2018” (G00338715) has been revised to reflect the Time to Plateau for Enterprise Virtual Care Platform as two to five years in Figure 2. A corrected version is now available on gartner.com.

16 July 2018
“Market Guide for Service-Centric Cloud ERP Solutions” (G00348721) has been republished to correct an error in Table 3. As originally published, this table failed to indicate that FinancialForce also targets large customers. The corrected table now shows that FinancialForce targets small, midsize and large customers. The revised version of this document is now available on gartner.com.

13 July 2018
“Market Insight: Computer Vision in Devices Enhances User Experience” (G00355741) has been revised. We have changed “Number of Respondents” to “Percentage of Respondents” in Figure 2 and Figure 3. An updated version of the document is now available on gartner.com.

“Market Guide for Vulnerability Assessment” (G00322354) has been republished to correct the vendor Tenable’s name in the Market Direction, Market Analysis and Representative Vendors sections of the document. An updated version of this document is now available on gartner.com

“Market Guide for Desktop as a Service” (G00315083) has been republished. In the Components for DaaS section, we clarified that, although Workspot’s preferred deployment method is on Microsoft Azure, it can provide both Azure-based and on-premises deployment options. Also, in the MTM Technologies section, we clarified that the vendor has a flexible DaaS architecture that uses Citrix or VMware technology on Windows or Linux servers. The updated version of this document is now available on gartner.com.

In the Market Introduction section, “cloud office” was deleted from the overview of the representative vendors covered in Table 3, and the two cloud office columns were deleted from Table 3. The VMware profile was revised to remove “on-premises” as a Horizon Cloud delivery option and to clarify its deployment options to include managed infrastructure from VMware and bring-your-own Microsoft Azure infrastructure. The updated version of this document is now available on gartner.com.

“Market Guide for Structured Data Archiving and Application Retirement” (G00336258) has been republished to add a vendor (Formpipe) and its product (Long-Term Archive) to Table 1. The updated document is now available on gartner.com.

“Cool Vendors in Personalization” (G00347788) has been updated to eliminate duplicate text from the section on Storybulbs. An updated version of this document is now available on gartner.com.

 

11 July 2018
“Market Guide for Managed Detection and Response Services” (G00334680) has been republished to update the name of Ezenta’s MDR product, which is Ezenta Managed Detection and Response, and not SecureAudit. A corrected version is available on gartner.com.

10 July 2018
“Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2016-2022, 2Q18 Update” (G00367948) has been republished to fix a data error. There was an error in the file that caused the Operating System shipment data in Tables 3-1 to 7-1 to double. An updated version of this document is now available on gartner.com.

9 July 2018
“Forecast: Mobile Phones, Worldwide, 2016-2022, 2Q18 Update” (G00367950) has been republished to update the exchange rates. We have updated to the latest 1Q18 exchange rates from the previous 4Q17 rates. An updated version of this document is now available on gartner.com

“Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2016-2022, 2Q18 Update” (G00367948) has been republished to update the exchange rates. We have updated to the latest 1Q18 exchange rates from the previous 4Q17 rates. An updated version of this document is now available on gartner.com.

“Market Share: Operating Systems, Worldwide, 2017” (G00348961) has been republished due to redistribution of Microsoft OS revenue between Windows (Client) and Windows (Server). An updated version of this document is now available on gartner.com.

“Market Share Analysis: IaaS and IUS, Worldwide, 2017” (G00357509) has been updated. This document has been updated to correct the market size and size of Other Vendors for both 2016 and 2017 in Table 4, “IaaS-Only Market Share of Top Five IaaS and IUS Providers, Worldwide, 2016-2017.” Additionally, the market share in that table has been corrected to reflect the 2017 data. An updated version of this document is now available on gartner.com.  

7 July 2018
“Market Share:  Enterprise Infrastructure Software, Worldwide, 2017” (G00365968) has been updated.  The market revenue data for Check Point Software Technologies and LogRhythm were adjusted for 2017. The market and subsegment regional data for Trend Micro were adjusted for 2017.  The subsegment revenue data for Mimecast and Microsoft were adjusted for 2017.  The market and subsegment regional data for Fujitsu was adjusted for both 2016 and 2017.  Market and subsegment data adjustments were made to restore missing 2016 values for Blue Coat Systems, EMC and RSA.  An updated version of this document is now available on gartner.com.

2 July 2018
“Market Guide for Salesforce Implementation Services” (G00320713) has been updated. Tables 1 through Table 5 have been modified for a few vendors. An updated version of this document is now available on gartner.com.

“Market Share Analysis: Consulting Services, Worldwide, 2017” (G00348555) has been updated. This document has been updated to more clearly define that consulting is driving growth in the IT services market overall and that the largest consultancies are experiencing that growth in their overall IT services revenue. An updated version of this document is now available on gartner.com.

“Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide” (G00334691) has been republished to make slight modifications to three vendor profiles. An updated version of this document is now available on gartner.com.

27 June 2018
“CRM Market and Vendor Guide Cross-Reference Tool, 2017” (G00351976) has been updated. In the original Excel document, the vendor name “Pega” was missing from Column A in Table 1-1 (“CRM Software Products by Market Segment”). We have corrected this, and an updated version of this document is now available on gartner.com.

“What the Apple Business Chat Launch Means for Communication and Commerce Providers” (G00356031) has been revised. It fixes the spelling of “chatbot” in a Strategic Planning Assumption, makes “brand’s” possessive in the Figure 1 graphic and deletes three extra words from the start of the fourth Recommendation. An updated version of the document is now available on gartner.com.

26 June 2018
“Setting the Foundation for a Higher Education Ecosystem Model” (G00350336) has been revised to correct the color-coded key in Figure 1 for the “Top Performers” and “Trailing Performers.” A corrected version is available on gartner.com.

“Market Guide for Managed Detection and Response Services” (G00334680) has been republished to update the link to Exdata’s MDR information. The initial link provided directed readers to SecurityAudit, which described a broader set of offerings. A corrected version is available on gartner.com.

 

25 June 2018
“Evaluating the Operational Databases on Amazon Web Services” (G00346633) has been updated. In Figure 2, a product label was corrected to read “Amazon DynamoDB.” The updated document is now available on gartner.com.

“Comparing Security Controls and Paradigms in AWS, Google Cloud Platform and Microsoft Azure” (G00343562) has been updated. Text in the Recommendations for Clients Choosing AWS section was revised to avoid implying that AWS CloudHSM is available in fewer regions than it actually is and to clarify that AWS KMS is available in all commercial regions except Beijing and Ningxi. An updated version of this document is now available on gartner.com.

22 June 2018
“Midmarket Context: 'Magic Quadrant for Transportation Management Systems'“ (G00351986) has been republished to correct a list of companies served by LOG-NET. An updated version of the document is available on gartner.com.

“The CIO's Role in Smart City Leadership Regardless of Who Is in Charge” (G00366137) was republished. Attachments that were not intended to be available for download were removed. An updated version of this document is now available on Gartner.com.

21 June 2018
“Adopt a Performance Engineering Approach for DevOps” (G00297955) has been republished to update StormRunner to StormRunner Load in the bulleted list of example vendors/tools that can assist in performance testing practices. An updated version of this document is now available on gartner.com.

“Market Guide for Event Stream Processing” (G00332885) has been republished to correct the SQLstream product name in Table 2 from s-Server to SQLstream Blaze. An updated version of the document is now available on gartner.com.

“Market Guide for Conversational Platforms” (G00354892) has been republished to correct the number of Facebook Messenger active users every month to 1.3 billion, in the Facebook vendor profile. An updated version of the document is now available on gartner.com.

19 June 2018
“Market Guide for B2B Price Optimization and Management Software” (G00337823) has been republished to correct the year of PROS’ founding from 1995 to 1985. An updated version of the document is now available on gartner.com.

“Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe” (G00335146) and “Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America” (G00351103) have been revised to correct the “As of” date in the Magic Quadrant graphics to June 2018. A corrected version is available on gartner.com.

15 June 2018
“Market Guide for Intelligent Automation Leveraged for IT Managed Services” (G00346880) has been updated to reflect Fujitsu’s Intelligent Automation Managed Service Capabilities information in Table 2 to reflect that the company supports application management and network services. This updated document is now available on Gartner.com (see Table 2).

“Lower Both Storage Acquisition and Ownership Costs by Using Third-Party Maintenance” (G00324284) has been updated to include reference to the merger of SMS and Curvature, which was inadvertently omitted. An updated version of this document is now available on gartner.com.

14 June 2018
“Magic Quadrant for Procure-to-Pay Suites” (G00311367) has been republished because upon review Editorial determined that the original positioning of the SAP (Ariba and Fieldglass) label created an incorrect visual perception of its dot placement within the Leaders quadrant of the graphic. An updated version of the document is now available on gartner.com.

“Market Guide for U.S. Healthcare Payers’ Core Administrative Processing Solutions” (G00348809) has been updated to remove “On-Premises” from the Delivery Models column of Table 1 for Virtual Benefits Administrator (VBA), and to add “APIs” and “Web Services” to the Standard Interface Options column. An updated version of this document is now available on gartner.com.

13 June 2018
“Comparing Security Controls and Paradigms in AWS, Google Cloud Platform and Microsoft Azure” (G00343562) has been updated. Text in Figure 4 and the Advanced Threat Protection section stated that APT was part of Security Center. That text has been removed. An updated 

“Market Share Analysis: Wireless LAN, Bluetooth, GPS and NFC Semiconductors, Worldwide, 2017” (G00360119) has been updated to correct the Total numbers in Table 5, “Top Four Near Field Communication (NFC) Semiconductor Vendors by Revenue, Worldwide, 2017.” The 2017 Market Share number for NXP was also corrected to 62.4% in both the table and text. An updated version of this document is now available on gartner.com.

“Market Guide for U.S. Healthcare Payers’ Core Administrative Processing Solutions” (G00348809) has been updated to change the number of covered lives in the Cognizant section from more than 100 million to more than 180 million. An updated version of this document is now available on gartner.com.

12 June 2018
“Market Guide for Managed Detection and Response Services” (G00334680) has been republished to correct the reference to Binary Defense’s MDR service. The service is Binary Defense Vision. A corrected version is available on gartner.com. 

“IT Key Metrics Data Highlights U.S. Healthcare Payer CIOs’ Need to Transform” (G00353036) was revised to remove the section titled “Payers Spend More on Administration Than Other Industries” and Table 6. The former Table 7 has been relabeled as Table 6. An updated version of the document is now available on gartner.com.

8 June 2018
“Implement a New Product Management Framework for Technology Businesses” (G00357949) was updated to remove the Strategic Planning Assumption. An updated version of this document is now available on gartner.com.

7 June 2018
“Market Guide for Intelligent Automation Leveraged for IT Managed Services” (G00346880) has been updated to change information for seven vendors. The coverage areas for DXC, Syntel and Atos have expanded. IpSoft’s partnerships with other vendors has been updated to remove partnerships with CGI and Tech Mahindra. NTT Data’s company name has been updated to NTT Data (from NTT Data Services). The revenue data for Infosys has been updated. The mention of Cognizant’s “digital studies” has been changed to “digital studios.” This updated document is now available on Gartner.com.

“Market Guide for Employee Advocacy Tools” (G00351134) was republished. In the profile for Dynamic Signal, a reference to Apache Spark was changed to Cisco Webex Teams. An updated version of this document is now available on Gartner.com.

6 June 2018
“Market Share: Enterprise Application Software, Worldwide, 2017” (G00357475) has been updated. In the original document, the 2017 market growth rate was incorrectly stated as being 13.6%, when the correct rate is 13.4%. This discrepancy was caused by data entry and processing errors that led to inaccurate revenue allocation. Sections affected by this error have now been corrected, and an updated version of this document is now available on gartner.com.

5 June 2018
“Best Practices for Healthcare Provider CIOs to Select the Right Patient Data Interoperability Platform” (G00328006) was revised to include Informatica, which was inadvertently omitted from Table 1 in these two categories: Data Interchange Platforms and Networks and Interface and Integration Engines on. An updated version of the document is now available on gartner.com.

4 June 2018
“IT Key Metrics Data 2018: Key Industry Measures: Insurance Analysis: Current Year” (G00341753) has been republished to correct a miscalculation of several of the percentages shown in Figure 16 for the distribution of IT spending and staffing by IT functional area. The IT spending percentages for the categories of Application Development; Application Support; and IT Management, Finance & Administration have been updated. The revised document is now available on gartner.com.

“IT Key Metrics Data 2018: Key Industry Measures: Insurance Analysis: Multiyear” (G00341754) has been republished to correct a miscalculation of several of the percentages shown in Figure 16 for the distribution of IT spending by IT functional area. The 2017 IT spending percentages for the categories of Application Development; Application Support; and IT Management, Finance & Administration have been updated. The revised document is now available on gartner.com.

“Market Guide for AI Portfolio Cloud Service Providers” (G00353063) has been republished. Figure 1 has been updated to change Rekognition to Amazon Rekognition and Lex to Amazon Lex. Figure 2 has been replaced to accurately depict the application services and platform services provided by Amazon. In addition, we have included a link to the AWS Machine Learning website in the Vendor Profiles section for Amazon. An updated version of this document is now available on gartner.com.

“Market Guide for Interactive Patient Care Systems” (G00326176) has been republished to correct the offering names for Oneview Healthcare in Table 1. An updated version of this document is available on gartner.com.

1 June 2018
“Ensuring Quality From External Agile Software Developers” (G00351563) has been updated. We have corrected the spelling of “Klocwork” in Table 1. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises” (G00336380) has been republished to correct details in the section on Unit4 and in the entry for Sage in the Honorable Mentions section. Unit4 has over 40,000 clients (not over 401,000 as originally stated). The entry for Sage in the Honorable Mentions section has been revised to reflect recent changes to the names of Sage’s products. The updated version of the document is now available on gartner.com.

31 May 2018
“Market Insight: Where Are the Cloud Migration Opportunities for Service Providers? — Part 1” (G00353477) has been updated to change a label on Figure 2 to read “Millions of Constant U.S. Dollars.” An updated version of this document is now available on gartner.com. 

“Vendor Rating: Accenture” (G00344261) was updated to fix a formatting issue in the Accenture Operations section of the report. Business Process Services (BPS) now appears as a bullet point beneath Accenture Operations. The BPS offering is part of Accenture Operations. An updated version of this document is now available on gartner.com.

30 May 2018
“Critical Capabilities for Public Cloud Infrastructure as a Service, Worldwide” (G00353026) has been republished. The fourth paragraph of Microsoft’s write-up was revised to note that more localized maintenance, not scheduled maintenance, is needed with Azure. We’ve also added text about Azure using unique terminology for otherwise industry-standardized IaaS components, making it confusing to use. We removed wording around differentiating between Azure’s compute instance types and its documentation for performance characteristics. In the Oracle write-up, we removed references to “Gen 2 Cloud” and “Gen 1 Cloud” in the first paragraph. We also removed a reference to OCI’s DBaaS capabilities, and we revised the “Security” and “Other Services” bullets in the Notable Service Traits section of this write-up. The updated document is now available on gartner.com.

29 May 2018
“Critical Capabilities for Endpoint Protection Platforms” (G00334896) has been republished. The “What You Need to Know” section has been revised to clarify the date before which products evaluated had to be publicly available for inclusion in the analysis; and the “As of” date on Figures 1, 2 and 3 has been revised to reflect the date that Gartner completed the research process on this Critical Capabilities. An updated version of this document is now available on gartner.com. 


“Modernize Your Endpoint Classification Systems to Drive Business Value” (G00347643) has been republished to revise the wording of the first recommendation, to clarify that the traditional form-factor-based taxonomy is not enough moving forward. The updated version of this document is now available on gartner.com. 

“Market Guide for Digital-Business-Ready POS Applications for Tier 2 Midsize Multichannel Retailers” (G00315737) has been republished to add the United States as a vendor support location to Figures 9 and 10. An updated version of this document is available on gartner.com. 

“AI Adoption by Healthcare Providers Requires a Higher Degree of Trust” (G00355580) has been republished to revise the third paragraph in the Analysis section to highlight the common issues that CIOs need to be aware of when implementing AI that can foster mistrust and poor adoption. For specific examples, we have also added two more Evidence links that provide information regarding particular companies’ experiences with their AI efforts. An updated version of this document is available on gartner.com.

25 May 2018
“Magic Quadrant for Cloud Infrastructure as a Service, Worldwide” (G00336148) has been republished to correct a few product names. Amazon’s container service is Amazon Elastic Container Service, not EC2 Container Service; Google’s Docker container service is Google Kubernetes Engine, not Container Engine; Oracle’s private cloud IaaS offering is Oracle Cloud at Customer, not Oracle Cloud Machine. The updated document is available on gartner.com.

23 May 2018
“Guidance for Microsoft Office 365 Identity Management” (G00347574) has been republished to change some of the labels and an arrow direction in Figure 12. The updated document is now available on gartner.com.

22 May 2018
“How to Select Global Infrastructure Service Providers in 90 Minutes Instead of 90 Days Using Fit, References and Performance Metrics” (G00334268) has been revised to more precisely convey Wipro’s country share in Figure 5. Some cells’ identifying colors did not correspond with the legend. A corrected version is available on gartner.com. 

“Market Guide for Cloud Workload Protection Platforms” (G00328483) has been republished to add NeuVector to the container-focused CWPP providers list. An updated version of this document is now available on gartner.com.

“Pay Attention to These 4 Types of Blockchain Business Initiatives” (G00332364) has been republished to correct two hyperlinks within the document that were pointing to incorrect destinations. These have been fixed and the document republished. An updated version of the document is now available on gartner.com.

“Market Trends: 5 Forces in Wrist-Worn Wearables Shape Buying Behavior and Sales” (G00353042) has been republished to update one of our Strategic Planning Assumptions. We have revised the statement “By 2022, 50% of all the wearable units sold will be smartwatches, up from 28% in 2017,” to read “By 2022, 50% of all the wrist-worn wearable units sold will be smartwatches, up from 30% in 2017.” An updated version of the document is now available on gartner.com

“How to Develop Your Positioning to Win Deals in Government” (G00337790) has been updated to correct a data point in the body of the document so that it now matches what appears in Figure 1. There were no changes to the figure itself. An updated version of this document is now available on gartner.com.

21 May 2018
“Forecast Analysis: Integrated Systems, Worldwide, 1Q18 Update” (G00357499) has been republished to correct the compound annual growth rate, 2017-2022, for both reference architecture and the total in Table 1, as well as corresponding references in the document. An updated version of this document is now available on gartner.com.

18 May 2018
“Forecast: IT Services, Worldwide, 2016-2022, 1Q18 Update” (G00353213) has been updated to correct the exchange rates’ source data from U.S. dollars to local currency. An updated version of this document is now available on gartner.com. 

“Guidance for Microsoft Office 365 Identity Management” (G00347574) has been republished to correct the directions of the arrows in Figure 14. The updated document is now available on gartner.com.

17 May 2018
“How to Shortlist International Managed Workplace Service Providers for Midsize Enterprises” (G00353964) has been revised to more precisely convey Wipro’s country share in Figure 3. Some cells’ identifying colors did not correspond with the legend. The updated document is now available on gartner.com.

16 May 2018
“How to Identify Solutions for Managing Costs in Public Cloud IaaS” (G00347479) has been republished to update the spelling of “CloudCheckr.” An updated version of the document is now available on gartner.com.

11 May 2018
“The New Virtual Workplace Requires a Fresh Approach to Security” (G00350696) was republished with the new title: “Don’t Let Cloud Migration Flip Your Network and Put Users in Charge of Security.” The new title better reflects the focus of this document. An updated version of this document is now available on Gartner.com.

“Market Guide for User and Entity Behavior Analytics” (G00349450) has been republished to revise the mention of “Preempt Behavioral Firewall” to “Preempt Platform” in the “Stand-Alone UEBA Solutions” section. The updated version of this document is now available on gartner.com.

9 May 2018
“State of the Open-Source DBMS Market, 2018” (G00301457) has been republished. We changed the heading “Case Study” to “Sample Pricing Scenario,” as the text is not a case study, but rather a representation of generic pricing scenarios. We have also revised the prices in Table 1 to more accurately reflect current prices and we have separated new licenses from current licenses in Table 1 for clarity. An updated version of this document is now available on gartner.com.

8 May 2018
“Toolkit: Map Your Data Management Landscape With the Data and Analytics Infrastructure Model” (G00354009) was updated to include the Data Lake “bubble” in the Logical Data Warehouse (DMSA Use Cases) graphic within Figure 6. An updated version of this document is now available on gartner.com.

7 May 2018
“Architecting Privileged Access Management for Cyber Defense” (G00342713) has been updated to include One Identity (and its products) in a list of sample vendors for PASM and PEDM solutions in Table 4. The updated document is now available on gartner.com. 

“Prepare an Effective Security Event Monitoring Project” (G00351404) has been republished to add “Risks/Threats” to Figure 2 as one of the elements that can influence a SIEM decision. The updated document is now available on gartner.com.

4 May 2018
“Magic Quadrant for Third-Party Logistics, Worldwide” (G00350946) was republished to change Pantos Logistics’ 2017 revenue in the Vendors Strengths and Cautions section from $34.07 to $3.4 billion. An updated version of this document is now available on gartner.com.

2 May 2018
“Critical Capabilities for Endpoint Protection Platforms” (G00334896) has been temporarily retracted while we investigate a potential process misstep. If you have downloaded this report, please discard it. We will run a notification when this document has been corrected and republished. 

“Assessing Microsoft PowerApps as a Citizen Developer Platform” (G00350446) has been updated. In the Key Findings, Mendix and OutSystems were added to a list of vendors that offer high-productivity application platforms as a service.

1 May 2018
“Magic Quadrant for Full Life Cycle API Management” (G00319327) has been republished to correct the “as of” date in Figure 1 to April 2018. The updated version is now available on gartner.com. 

“Market Guide for User and Entity Behavior Analytics” (G00349450) has been republished to add the vendor Forcepoint UEBA (RedOwl) to Table 1. The updated version of this document is now available on gartner.com. 

“Institute Cybersecurity and Risk Governance Practices to Improve Information Security” (G00317760) has been republished to change the text in the bullet list under “Decide Acceptable Risk” in Figure 2. An updated version of this document is now available on gartner.com.

27 April 2018
“State of the Open-Source DBMS Market, 2018” (G00301457) has been temporarily retracted while we review some potential inaccuracies.

26 April 2018
“Magic Quadrant for Enterprise Integration Platform as a Service” (G00328919) has been republished to correct the phrase “On 20 March 2017, Salesforce signed a definitive agreement to acquire MuleSoft,” in the Market Overview section, to read “On 20 March 2018.” An updated version of the document is now available on gartner.com. 

“How to Select Live Chat Applications for Customer Engagement” (G00351840) has been republished to add the vendor Nuance in the Details column of Table 3. The updated document is now available on gartner.com. 

“Cool Vendors in AI for Banking and Investment Services, 2018” (G00353924) has been updated. We have clarified how Onfido’s solution is applied. An updated version of this document is now available on gartner.com. 

“Market Trends: Providers Need Vertical and Context-Specific Strategies to Seize Growth in Blockchain Market” (G00355614) was updated to fix the spelling of Nexledger by Samsung SDS in the Vendors to Watch section within the horizontal solution bullet. An updated version of this document is now available on gartner.com. 

“Market Trends: How Blockchain Impacts Different Vertical Industries” (G00347846) was updated to fix the spelling of Nexledger by Samsung SDS in the Vendors to Watch section within the horizontal solution bullet. An updated version of this document is now available on gartner.com.

25 April 2018
“Market Guide for User and Entity Behavior Analytics” (G00349450) has been republished. In the “Agent-Based Employee Monitoring” section’s list of sample representative employee monitoring vendors that claim UEBA features, Raytheon SureView has been replaced with Forcepoint Insider Threat. In the “Changes Since the Last Market Guide for UEBA Update” section, we have added that RedOwl was acquired by Forcepoint. The updated version of this document is now available on gartner.com. 

“Cool Vendors in Storage Technologies, 2018” (G00354207) has been republished to correctly render the vendor WekaIO’s name. The updated document is now available on gartner.com. 

“Asia/Pacific Context: ‘Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide’” (G00347085) was updated to fix the Azure partner status to none for Nextlink Technology. An updated version of this document is now available on gartner.com. 

“Critical Capabilities for Content Marketing Platforms” (G00347270) has been republished because we inadvertently published draft data of Skyword’s product/service scores and ratings. This affected Figures 1 through 3 and Tables 2 through 3. The updated document is now available on gartner.com with updated scores and ratings for Skyword in those figures and tables.

24 April 2018
“How to Optimize Your Network Spending and Save 20% to 50%” (G00349608) has been republished to clarify that the observations in the research only apply to open-market economies. We also added the definition of open and closed economies as Note 1, and moved the original Note 1 text, about LAN costs, to Note 2. The updated document is now available on gartner.com. 

“Market Guide for Information-Centric Endpoint and Mobile Protection” (G00319230) has been republished to identify SECUDE as the vendor from which EgoSecure acquired its FDE solution. The updated document is now available on gartner.com. 

“How to Select Live Chat Applications for Customer Engagement” (G00351840) has been republished to change LogMeIn’s chat product’s name from BoldChat to Bold360 in the last row of Table 3. The updated document is now available on gartner.com.

23 April 2018
“Market Share: Semiconductor Wafer Fab Equipment, Worldwide, 2017” (G00355926) has been updated. An earlier version of this report omitted the Wafer Level Packaging Inspection segment detail, although the segment revenue was correctly included in higher level totals. This omission has been corrected in the revised version. An updated version of this document is now available on gartner.com. 

“Assessing Infrastructure Requirements for Deploying Kubernetes” (G00354911) has been republished to fix errors in Figures 10 and 11, and to add SUSE to a list of vendors that back Kubernetes. The updated document is now available on gartner.com.

20 April 2018
“Market Guide for Higher Education Student Information Systems” (G00329223) has been republished. In the Workday vendor description, we revised the text to clarify that Workday is now selling its financial and HCM offerings to higher education in Canada and Australia. The updated version of this document is now available on gartner.com.

19 April 2018
“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide, 4Q17” (G00325716) has been republished to change HDS references to Hitachi. An updated version of this document is now available on gartner.com. 

“Forecast: AI Neural Network Processing Semiconductor Revenue, Worldwide, 2018” (G00345341) has been republished to correct percentages that were transposed in the CAGR column of Table 2. An updated version of this document is now available on gartner.com.

17 April 2018
“Critical Capabilities for Software Asset Management Tools” (G00326348) has been republished to indicate that Clearlake Capital Group acquired Landesk (not Ivanti, as previously stated) and Heat Software, and merged them to form Ivanti. The updated document is now available on gartner.com.

“Magic Quadrant for Software Asset Management Tools” (G00325849) has been republished to indicate that Clearlake Capital Group acquired Landesk (not Ivanti, as previously stated) and Heat Software, and merged them to form Ivanti. The updated document is now available on gartner.com.

“Use Top-of-Rack Flash for Analytics and Emerging Applications” (G00347786) has been republished to correct the order of Figures 2, 3 and 4, and align them with their intended captions. The updated document is now available on gartner.com.

16 April 2018
“Toolkit: Negotiate More Effectively Using Key Labor Rates for IT Application Outsourcing Deals” (G00337773) has been republished to advise sourcing and vendor management leaders who have small deals or seek resources in high demand to focus more on the average and expensive rate columns. An updated version of this document is now available on gartner.com. 

“Market Share Alert: Preliminary, Mobile Phones, Worldwide, 1Q18” (G00357402) has been republished to revise a statement concerning the sales trends of smartphones, which are showing a flat trend. An updated version of the document is now available on gartner.com.

13 April 2018
“Magic Quadrant for Cloud Infrastructure as a Service, Japan” (G00327386) has been republished to change VMware on AWS to VMware Cloud on AWS in the AWS and Market Overview sections. The updated document is now available on gartner.com. 

“Competitive Landscape: Integrated Risk Management Landscape Solutions” (G00347667) has been republished to correct the document title as “Competitive Landscape: Integrated Risk Management Solutions” and to use Emergent’s new company name: Emergynt. An updated version of this document is now available on gartner.com.

10 April 2018
“Market Guide for MDM External Service Providers” (G00328377) has been republished to correct vendor information for Infosys. Specifically, the partnership information for Infosys in Figures 4 and 5 has been updated, as well as the bulleted list of Infosys’ implementation experience with third-party vendors in the Representative Vendors section. An updated version of this document is now available on gartner.com. 

“Fact or Fiction: Does SD-WAN Really Save You Money?” (G00345417) has been republished to add an explanatory note (Note 1, “SD-WAN and Network Expense Savings”) at the end of the research. This note was added to provide additional information about using SD-WAN to achieve network expense savings on WAN services, such as MPLS. An updated version of this document is now available on gartner.com. 

“Semiconductor Forecast Database, Worldwide, 1Q18 Update” (G00355937) has been republished due to a processing error that inadvertently rendered the “Summary_By_EE” tab nonfunctional in the Excel file. The file has been updated, and the corrected file is now available on gartner.com.

9 April 2018
“Market Guide for File Analysis Software” (G00317005) has been updated. In Table 25, we have changed Active Navigation’s “full-text index” capabilities from “Partial” to “Yes.” An updated version of this document is now available on gartner.com.

6 April 2018
“Market Guide for Secure Enterprise Data Communications” (G00328684) has been republished to update the access use cases and endpoint platform support for Cyxtera AppGate SDP in Table 1. The updated document is now available on gartner.com.

“Toolkit: How to Build an Emerging Technologies Radar” (G00350496) has been republished to remove the inadvertent use of a technology radar graphic in the PowerPoint attachment, and we have added Slide 38. The updated document is now available on gartner.com.

“Market Guide for Supply Chain Analytics Technology, 2018” (G00326966) was republished. Table 2 was updated to correct the IBM product name from Watson Insights to Watson Supply Chain. An updated version of this document is now available on Gartner.com.

5 April 2018
“Market Guide for File Analysis Software” (G00317005) has been updated. In Table 7, we have corrected the “largest production customer” data for Controle. An updated version of this document is now available on gartner.com.

4 April 2018
“Use Key Traits of Bimodal Toolchains for Successful DevOps Initiatives” (G00344445) has been republished to revise the y-axis of Figure 2 to correctly represent the direction of the arrows and +/- symbols. The updated document is now available on gartner.com. 

“Top 10 Strategic Technology Trends for 2018: AI Foundation” (G00345512) was republished to add a Strategic Planning Assumption on the rapid changes in AI-based semiconductor chipsets, two more illustrative vendor examples of AI frameworks, and two sentences in the Advanced Infrastructure Architectures section to help readers better understand current AI hardware and Gartner’s perspective on how it is evolving over the next decade. An updated version of the document is now available on gartner.com. 

“Market Guide for Cloud Workload Protection Platforms” (G00328483) has been updated to add CrowdStrike to the list of Representative Vendors. An updated version of this document is now available on gartner.com.

3 April 2018
“Market Guide for MDM External Service Providers” (G00328377) has been republished to include a vendor that was inadvertently omitted. Amplifi has been reinstated in the Representative Vendors section, and Figures 2 through 5 in the Capabilities Summaries section have been updated to include Amplifi. An updated version of this document is now available on gartner.com.

30 March 2018
“Market Guide for Retail Execution and Monitoring Solutions for the Consumer Goods Industry” (G00343663) was revised to correct the Distributor Management percentages in Figure 5 and the functionality information for Asseco Business Solutions in Figures 12 and 13. An updated version of the document is now available on gartner.com.

“Market Guide for MES/MOM Implementation” (G00321817) was republished. Table 2 was updated to reflect that HCL Technologies is in the following verticals: Automotive OEM, general discrete, life sciences (medical device), and repetitive flow and semiconductor. An updated version of this document is now available on Gartner.com.

29 March 2018
“By 2022, It Will Be Difficult to Say No to IAM Services Delivered by Your Infrastructure Provider” (G00331268) was republished to change the title to “How to Decide Whether Cloud-Based IAM Services From Amazon, Google, or Microsoft Are Right For Your Organization.” The new title better reflects the focus of this document. An updated version of this document is now available on Gartner.com. 

“Invest Implications: ‘Magic Quadrant for Identity Governance and Administration’” (G00355182) has been republished to update the IGA market size and growth rate figures. An updated version of the document is now available on gartner.com. 

“Reduce the Impact of Recent Microsoft Academic Licensing Changes to the Enrollment for Education Solutions” (G00349387) has been republished to update pricing information in Table 4, some product names and information about on-premises Office Professional Plus licenses; to clarify Table 1; and to update Student Use Benefit advice based on Microsoft’s correction of its licensing guide. An updated version of the document is now available on gartner.com. 

“Magic Quadrant for Identity Governance and Administration” (G00326925) was republished. We corrected what our 2017 estimated market size and annual growth rate was for IGA at the end of the Market Overview section. An updated version of this document is now available on Gartner.com. 

“Toolkit: Self-Assess Your Manufacturing Operations Maturity” (G00349158). Microsoft Excel self-assessment tool has been updated to correct the Metrics worksheet (A, B, C, D, E cells) to properly reflect the score that shows in the Individual Results worksheet after the Metrics worksheet is filled out. This updated document is now available on Gartner.com.

27 March 2018
“Critical Capabilities for Network Services, U.S.” (G00346866) was republished due to a transposition error that affected Spectrum Enterprise’s rating for the Managed and Redundant Broadband critical capability in Table 2. This increased the product’s use case scores in Table 3 and in the use-case graphics under the Analysis section. The updated document is now available on gartner.com. 

“Forecast: Enterprise Communications Services, Worldwide, 2015-2022, 1Q18 Update” (G00353871) has been updated. Due to a publishing system error, the wrong ZIP file was inadvertently attached to the document. We have fixed the issue. An updated version of this document is now available on gartner.com. 

“A Banker’s Guide to Order and Execution Management Systems for Buy-Side Investment Firms” (G00343793) has been republished. Table 1 has been corrected to indicate Charles River IMS’s year of first release was 1995, and Figure 2 has been corrected to show that Portware Enterprise does not offer support for private equity. Figure 5 has been corrected to show that MX.3 and TCS BaNCS offer trade compliance functionality, while Linedata Longview OMS Suite and SimCorp Dimension do not. Figure 6 has been replaced to correct functionalities for the majority of vendors, and Table 3 has been updated to indicate that thinkFolio has one client live on AWS and another in the process of implementing. An updated version of this document is now available on gartner.com.

26 March 2018
“Magic Quadrant for Network Services, Global” (G00346891) has been republished due to a transposition error, which affected Verizon’s position in the Magic Quadrant. The updated version of this document is now available on gartner.com. 

“Market Guide for Robotic Process Automation Software” (G00319864) has been republished to update the list of consulting, integration and BPO providers for Nice. Engineering D.HUB has replaced RES after Engineering D.HUB made a commercial partnership with RES, acquiring all its assets (customers and resources) in 2017. An updated version of the document is now available on gartner.com. 

“Tech Go-to-Market: New B2B Disruptors Must Focus Go-to-Market Efforts to Fight Risk Biases” (G00354546) has been updated. We have corrected errors in Figure 3’s y-axis labels and legend. An updated version of this document is now available on gartner.com.

23 March 2018
“Market Trends: Using Communications Platform as a Service to Drive Digital Business Success” (G00337230) has been republished to reflect that Sonus and GENBAND merged to form Ribbon and we have updated its entry accordingly. An updated version of the document is now available on Gartner.com.

22 March 2018
“The Future of Storage Networking — Will This Picture Ever Change?” (G00351834) has been republished to update a discrepancy in Note 3 describing latency. An updated version of the document is now available on gartner.com.

21 March 2018
“Finding the Right Consumer IAM Products” (G00342383) has been republished to correct Okta’s consumer IAM product names in Table 1. We replaced “Okta APIs” with “Okta Identity Cloud,” “Okta API Products” and “Okta Developer Edition." An updated version of this document is now available on Gartner.com.

“SWOT: Rackspace, Managed Cloud Service Market, Worldwide” (G00348204) has been updated to correct the year that Rackspace went public; Rackspace went public in 2008. An updated version of this document is now available on gartner.com.

20 March 2018
“Critical Capabilities for Oracle Application Services, Worldwide” (G00340231) has been republished to correct the Wipro offering name to Accelerated Enterprise Applications Process Model (EAPM) and the number of Wipro’s Oracle-certified cloud consultants to more than 1,000. An updated version of this document is available on gartner.com.

“Digital Business Will Push Infrastructures to the Edge” (G00349574) has been republished because a draft version of Figure 5 was inadvertently included in the published document. The graphic has now been replaced and an updated version of this document is available on gartner.com.

19 March 2018
“Competitive Landscape: Speech-to-Text Applications” (G00348151) was updated to include information for Nuance’s R&D centers globally and outside of China. An updated version of this document is now available on gartner.com.

16 March 2018
“Market Guide for B2B Price Optimization and Management Software” (G00337823) has been republished due to the inclusion of a “Notable Customers” section that was provided for some vendors and not others. This section should not have been included and the republished document reflects its removal. An updated version of the document is now available on gartner.com. 

“Market Guide for B2B Price Optimization and Management Software” (G00337823) has been republished to remove the list of Notable Customers from the Zilliant write-up in the Representative Vendors section, in line with the content of the other vendor write-ups. An updated version of the document is now available on gartner.com.

15 March 2018
“Magic Quadrant for Operations Support Systems” (G00320462) has been updated to clarify that OSS integration of Nokia and Comptel is underway. Accordingly, the first bullet in the Strengths section and the first bullet in the Cautions section were revised. An updated version of the document is now available on gartner.com. 

“Data Catalogs Are the New Black in Data Management and Analytics” (G00338777) has been republished to add Unifi, which was mistakenly left off the sample list of vendors offering data cataloging capabilities, under the second impact heading: “Growing Hype and Numerous Vendor Offerings/Use Cases Create Confusion in Data Catalog Selection.” An updated version of the document is now available on gartner.com. 

“Magic Quadrant for Data Science and Machine-Learning Platforms” (G00326456) has been republished to correct a passage in the Context section. The sentence “Amazon and Google, for example, have data science and machine-learning platforms in development” has been replaced by “Google, for example, has a data science and machine-learning platform in development. Amazon released SageMaker in November 2017, which provides a fully managed service to build, train, and deploy machine-learning models in a secure and scalable hosted environment.” The revised version is now available to view on gartner.com.

14 March 2018
“Prepare Yourself for the Future of Workforce Management” (G00346993) has been republished to include a bullet list in the section “Virtual Assistants” detailing how virtual assistants can potentially improve WFM functions. An updated version of the document is now available on gartner.com. 

“Forecast: The Business Value of Artificial Intelligence, Worldwide, 2017-2025” (G00348137) was revised to change the year to 2030 in the pie charts within Figures 2 through 5. An updated version of this document is now available on gartner.com.

13 March 2018
“In-Depth Assessment of Google Cloud Platform IaaS, March 2018” (G00349149) has been updated. In Figure 1, the percentages of Gartner criteria met did not match the actual numbers found in the research. The figure has been updated with the correct percentages. The updated document is now available on gartner.com.

12 March 2018
“Magic Quadrant for Data Science and Machine-Learning Platforms” (G00326456) has been republished to correct a passage in the Context section. The sentence “Amazon and Google, for example, have data science and machine-learning platforms in development” has been replaced by “Google, for example, has a data science and machine-learning platform in development. Amazon released SageMaker in November 2017, which provides a fully managed service to build, train, and deploy machine-learning models in a secure and scalable hosted environment.” An updated version of the document is now available on gartner.com. 

“Market Trends: Why, When and How CSPs Must Enable Large Enterprises to Adopt Digital Services” (G00349643) has been republished to provide further clarification to NTT Group in the Vendors to Watch section. An updated version of the document is now available on Gartner.com.

9 March 2018
“Leverage AI Immaturity to Secure Better Salesforce Einstein Deals” (G00348414) has been republished to update a Recommendation that incorrectly stated that the average term for Einstein products should be three years. The average term for Einstein products should in fact be less; the average term of a Salesforce subscription purchase is three years. An updated version of this document is now available on gartner.com.

2 March 2018
“Cloud-Based MFA Is Ready for Prime Time” (G003446743) has been updated to correctly reflect capabilities in the vendors’ products. The products whose information was updated are Azure MFA, Centrify Identity Platform, Duo Access and PingID. The majority of the changes occurred in Figures 17, 18 and 19, and in the associated text. An updated version of the document is now available on gartner.com.

February 2018
To ensure that clients have the most relevant content to solve their business problems, Gartner has removed some of the CEB Research originally republished on gartner.com.

28 February 2018
“Best Practices for Selecting a Pull-Print Vendor” (G00348126) has been updated to correct and simplify details in some of the product architecture description in Table 3. Ubiquitech was changed to One Q to reflect the company’s recent name change. Cirrato was added to Levi, Ray and Shoup’s product portfolio. Kyocera was added to Table 3. An updated version of this document is now available on gartner.com.

26 February 2018
“Magic Quadrant for Security Information and Event Management” (G00315428) has been republished. In the SIEM Vendor Landscape section of the Market Overview, we changed the last bullet from Tangoe/04 and Alignia to HelpSystems and Vityl to accurately reflect a vendor and product name. The updated version of this document is now available on gartner.com.

“Magic Quadrant for Data Science and Machine-Learning Platforms” (G00326456) has been republished to correct a vendor’s name. The Honorable Mentions section now refers to DataScience.com (not DataScience, as originally published). An updated version of the document is now available on gartner.com.

23 February 2018
“Manage the Audit Risk of Oracle’s Licensing Policy for Server Virtualization” (G00349365) has been republished to update the market share for virtualization breakdown in Figure 2. An updated version of the document is now available on gartner.com.

21 February 2018
“Magic Quadrant for Network Performance Monitoring and Diagnostics” (GO326772) has been republished to amend a statement regarding SevOne’s migration to its new platform. An updated version of the document is now available on gartner.com. 

“Critical Capabilities for Network Performance Monitoring and Diagnostics” (G00326771) has been republished to amend a statement regarding SevOne’s migration to its new platform in the SevOne Platform and RetinaVu section. The updated document is now available on gartner.com.

20 February 2018
“Market Trends: Intelligent Endpoints Drive Demand for AI Processors” (G00346838) was revised to include OpenCL (Open Computing Language) in the GPU programming framework in Table 1. An updated version of this document is now available on gartner.com.

“How to Optimize Your Network Spending and Save 20% to 50%” (G00349608) has been republished to include corrected IT Key Metrics Data research information in the Analysis section. The updated document is now available on gartner.com.

16 February 2018
“Top 2018 Trends Impacting Digital Infrastructure and Operations” (G00348485) has been republished to change the caption in Figure 1 to “Top 10 Trends,” which more accurately reflects the figure’s content. An updated version of this document is now available on Gartner.com.

15 February 2018
"The Gartner Business Risk Model: A Framework for Integrating Risk and Performance” (G00314696) was updated to correct the definition of RTO from “return to operations” to “recovery time objective” in Figure 32. An updated version of the document is now available on gartner.com.

14 February 2018
“Seven Common Mistakes That Organizations Make When Implementing SAM and How to Avoid Them” (G00343772) has been republished to make slight modifications to Figures 1 and 2. An updated version of this document is now available on gartner.com. 

“Tech Go-to-Market: Realign Route-to-Market Strategies to Increasing Direct Digital Spending Trends” (G00338775) has been updated to correct an omission in the capabilities of vendors who provide cloud brokerage platforms to deliver digital commerce sites and marketplaces. Note 1 now refers to own and third party digital commerce sites and marketplaces. An updated version of this document is now available on gartner.com.

9 February 2018
“Extending the Reach of Healthcare Delivery With Virtual Care” (G00349859) has been revised. The color scheme in Figure 2 was changed to match the scheme in Figure 1, and four predictions were deleted from the “Conclusion” section. An updated version of the document is now available on gartner.com. 

“Critical Capabilities for Object Storage” (G00304492) has been republished to indicate that Dell supports the file protocol NFSv3, not NFSv4. The revision also clarifies that the Dell EMC product relies on a company-developed gateway for CIFS. The updated document is now available on gartner.com. 

“Market Guide for Advanced Analytics Service Providers for Marketing” (G00307424) has been corrected to change “LiveRamp Connect Onboarding” to "LiveRamp IdentityLink.” This updated document is now available on Gartner.com.

“Market Guide for Midmarket Unified Communications as a Service, North America” (G00321910) has been republished to update Table 2. The row titled “Web and Videoconferencing” was updated to clarify the various provider capabilities. An updated version of the document is now available on gartner.com.

“Magic Quadrant for Hyperconverged Infrastructure” (G00333051) has been republished. We changed “Hitachi” to “Hitachi Vantara” in the Honorable Mention section. The updated version of this document is now available on gartner.com. 

“Critical Capabilities for Hyperconverged Infrastructure” (G00333081) has been republished to change vendor “Hitachi” to “Hitachi Vantara” in the Honorable Mentions list. An updated version of this document is now available on gartner.com.

8 February 2018
“Market Guide for SAP Application Service Providers, Japan” (G00345584) was updated to correct two vendor profiles. In the TIS vendor profile, “TCS” was revised to “TIS” in two instances. In Table 1 and in the title of the “PwC Consulting” profile, “PwC Consulting” was changed to “PwC Consulting LLC." An updated version of the document is now available on gartner.com. 

“Magic Quadrant for Managed Workplace Services, Europe” (G00324690) has been republished to remove IPsoft as a TCS collaborator for automation. The updated document is now available on gartner.com. 

“Market Guide for Advanced Retail Space Management Applications” (G00323937) has been republished to update the vendor name Symphony Gold and its information shown in Table 1 to Symphony Retail Ai. Rebranding took place just prior to publication. An updated version of this document is available on gartner.com.

6 February 2018
“Assessing the Design and Impact of ‘VMware Cloud on AWS’” (G00328085) has been updated. In the VMware Cloud on AWS Is Not … section, the second sentence of the Sold by AWS bullet was incorrect. The corrected text reads: “It is not vSphere nested inside an EC2 instance.” An updated version is now available on gartner.com.

5 February 2018
“Market Guide for CDN Services” (G00343230) has been updated. We have made minor corrections to some of the vendor overview data, most notably in Table 1. An updated version of this document is now available on gartner.com. 

“Market Guide for Online Fraud Detection” (G00318445) has been republished to remove Codesealer from the Automated, Remote and Malware Attack Protection section of Table 1. An updated version of this document is now available on gartner.com. 

“Market Guide for Mobile Application Management” (G00348791) inadvertently included last year’s write-up on Sophos with this year’s updated analysis in the “EMM Suites With MAM” section of the document. The first paragraph in that section has been removed and the updated document is now available on gartner.com.

2 February 2018
“Magic Quadrant for Managed Workplace Services, Europe” (G00324690) has been republished to correct the percentage of calls resolved automatically by Capgemini. The updated document is now available on gartner.com.

“Use a Bimodal Approach to Improve the Selection of DevOps Continuous Configuration Automation Tools” (G00345528) has been republished to revise the y-axis of Figure 2 to use the words “modelled/predictable” rather than “change,” and to correctly represent the direction of the arrows and +/- symbols. The updated document is now available on gartner.com.

1 February 2018
“Building Data Center Networks in the Digital Business Era” (G00346492) has been republished to remove the “ring-based” adjective used to describe “optical designs” in the “Contrarian View of Leaf/Spine” section. The updated document is now available on gartner.com. 

“Toolkit: Compare Your IT Budget to Gartner’s IT Key Metrics Data” (G00344050), dated 18 January 2018, was inadvertently published in error. If you have downloaded this report, please discard it.

January 2018
To ensure that clients have the most relevant content to solve their business problems, Gartner has removed some of the CEB Research originally republished on gartner.com.

31 January 2018
“How to Optimize Your Network Spending and Save 20% to 50%” (G00349608) has been republished to clarify that 13% of enterprises’ IT spending (not capex, as originally stated) is on voice and data network services, while 7% of IT staff budget (not opex, as originally stated) is represented by network/voice staff. The updated document is now available on gartner.com. 

“Market Trends: Virtual Customer Assistants Will Deliver Millions of Dollars in Cost Benefits to CSPs” (G00338036) has been republished to correct the spelling of company SmartAction. An updated version of the document is now available on Gartner.com.

26 January 2018
“Magic Quadrant for Managed Workplace Services, North America” (G00325696) has been republished to remove IPsoft from a list of TCS collaborators. An updated version of this document is available on gartner.com. 

“Predicts 2018: Enterprise Network Infrastructure and Services” (G00344586) has been republished. We revised the percentages in the third prediction of the Strategic Planning Assumptions section as well as Figure 1 to mirror the text used in the Analysis section of the document. By 2021, productized network automation (NA) tools will be utilized by 45% of organizations (not 55%, as previously stated), up from less than 10% (not 15%, as previously stated) today. The updated version of this document is now available on gartner.com.

“Market Guide for Mobile Application Management” (G00348791) has been republished because we inadvertently included draft text for Appdome. The updated document is now available on gartner.com.

25 January 2018
“IT Market Clock for Hybrid Infrastructure Services, 2017” (G00317887) has been revised to correct the provider name Microland, which was mistakenly written “Microland Electronics” in the Sample Vendors line of the Remote Infrastructure Management (RMI) section. A corrected version is available on gartner.com.

24 January 2018
“How I&O Leaders Can Navigate the Container Automation Landscape” (G00333205) has been republished to correct the expansion of the acronym AIOps, from “Algorithmic IT Operations” to “Artificial Intelligence for IT Operations.” In addition, the spelling of CA Technologies’ ARA product was corrected from “Automatic Release Automation” to “CA Automic Release Automation” in Table 1. An updated version of this document is now available on gartner.com. 

“Digital Workplace Employees Need Enterprise Communications to Be More Harmonized Than Unified” (G00343842) has been republished to correct a vendor’s name. In the section titled “Messages,” we incorrectly referred to the vendor ZINC Communicate, when the intended vendor was Zinc. An updated version of this document is now available on gartner.com.

19 January 2018
“Tech Go-to-Market: Realign Route-to-Market Strategies to Increasing Direct Digital Spending Trends” (G00338775) has been updated to correct an incomplete Table 1 and correct a typo for the definition for digital commerce. An updated version of this document is now available on gartner.com. 

“The File Data Migration Options to EFSS, Box, SharePoint and Office 365” (G00329387) has been republished to correct the pricing scheme for Box in the HDD Import Services section. They do not have standard pricing for data migration to their service. The updated document is now available on gartner.com.

18 January 2018
“Market Trends: The Transformative Impact of SaaS on the Software Market” (G00340495) has been updated. We have re-created Figure 1, deleting those companies that were either acquired or went private. We have also updated the SG&A ratios for all remaining vendors in Figure 1. An updated version of this document is now available on gartner.com. 

“Market Guide for Emergency/Mass Notification Services” (G00326038) has been republished to remove the Notable Clients section, which was inadvertently included in the published document. The updated document is now available on gartner.com.

17 January 2018
“Magic Quadrant for Intrusion Detection and Prevention Systems” (G00324914) was republished to correct the name of Zentera in the Market Overview section. An updated version of this document is now available on Gartner.com

“SRM Leaders Need to Focus on Their Use Cases” (G00347573) was erroneously published with a draft title. This document has been republished under the name “Focus on Use Cases to Select Your Security Analytics.” The addition of “security analytics” to the title better reflects the content of the research. An updated version of this document is now available on gartner.com.

16 January 2018
“Must-Read Research Notes to Start, Restart or Renew Your EA Program” (G00342263) has been republished to update several report hyperlinks to more-current versions. An updated version is now available on gartner.com.

“Guidance Framework for Implementing a Data Center Colocation Migration” (G00340898) has been republished to reflect input from David-Kenneth Group and The Cavan Group. We’ve credited these organizations in the Evidence section. The updated document is now available on gartner.com.

“Magic Quadrant for Intrusion Detection and Prevention Systems” (G00324914) was republished to change “IronNet” to “IronNet Cybersecurity” in the Vendor to Watch category in the Inclusion/Exclusion Criteria section. An updated version of this document is now available on Gartner.com.

15 January 2018
“Market Guide for Supply Chain Planning System Integrators” (G00315548) was republished to update Figure 1. An asterisk was added to the EY/SAP box. An updated version of this document is now available on gartner.com.

11 January 2018
“Competitive Landscape: Holistic Cloud Offerings for Communications Service Providers” (G00321415) has been republished to update Figures 1 and 2. These updates provide a clearer representation of the concept “holistic telco cloud.” Also, Figure 3, “Support for Microservices Across Domains,” was added to the research note. An updated version of the document is now available on gartner.com. 

“Microsoft 365 Enterprise E5 Cloud Suite: Assess Its Business Value to Optimize Negotiations” (G00345641) was revised to replace Figure 3 with an updated version from “Solution Path for Implementing Office 365” (G00311555). Also, a link to this research was inserted in the Gartner Recommended Reading section. An updated version of the document is now available on gartner.com.

10 January 2018
“Market Guide for Data Preparation” (G00315888) has been republished. Table 20 (“Support for Diverse Data Sources”) was revised to indicate that Zaloni offers cloud data sources and enterprise applications. Table 21 (“Support for Data Exploration Capabilities”) was revised to indicate that Zaloni offers visualization of data distribution and key statistics. Table 26 (“Other Differentiating Capabilities”) was updated to indicate that Zaloni offers access to curated open and premium datasets and the ability to leverage machine learning. The updated version of this document is now available on gartner.com. 

“2017 Strategic Roadmap for IoT Network Technology” (G00316319) has been revised to correct an error in the summary and first paragraph of the Analysis section. The predicted number of devices connecting to enterprise networks by 2020 is 250,000 new devices per hour, not 63 million devices per second, as originally stated. The updated version of this document is now available on gartner.com.

“Competitive Landscape: Augmented Reality Tools for Enterprise, 2018” (G00345534) has been republished to update the product description for Daqri Smart Glasses. An updated version of the document is now available on gartner.com.

“Forecast: Semiconductor Wafer Fab Equipment (Including Wafer-Level Packaging), Worldwide, 4Q17 Update” (G00346910) has been updated. Table 1-2 as originally published did not accurately compare the new forecast with the prior forecast. This has been corrected in the revised file. All other data was correct as published. An updated version of this document is now available on gartner.com.

“Market Guide for CRM in Pharma and Biotech” (G00303649) has been republished. Table 5 has been updated to reflect that the vendor Euris has coverage in Latin America. The updated version of this document is now available on gartner.com.

9 January 2018
“Assessing Microsoft Azure Service Fabric for Microservices and DevOps” (G00343217) has been updated to remove the paragraph on “Management of Multiple Clusters Across Data Centers and Regions” from the “Weaknesses” section. An updated version of this document is now available on gartner.com.

8 January 2018
“Forecast: Internet of Things — Endpoints and Associated Services, Worldwide, 2017” (G00347577) has been republished to correct the segment names for consumer IoT service spending by category in Tables 12-1 and 12-2. No other data was impacted by this update. An updated version of the document is now available on gartner.com.

3 January 2018
“Market Guide for Client Management Tools, 2017” (G00315457) has been republished to add the Ghost Solution Suite to the Symantec “Product(s)” section of Table 1 and to add the “Large” category to Symantec’s “Enterprise Size Focus" section. An updated version of this document is now available on gartner.com.