Corrections 2021

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

29 November 2021
“Gartner Consumer Data: Streaming TV Implications for Your Advertising Media Plans” (G00747366) has been revised to correct historical information in the second bullet under Data Insights. We removed a misstatement about the NCAA, NBA and NHL. We added more context around the disruption of the TV pipeline. The revised document is now available on gartner.com.

23 November 2021
“Where Next? Technology Leadership in a World Disrupted: Key Insights From the 2021 Gartner IT Symposium/Xpo Keynote” (G00758795) has been republished to include the following additional research note under the “Nurture Connections Everywhere” section: “Case Study: Managing Partners in Digital Ecosystems to Accelerate Digital Transformation (DATEV).”  An updated version of this document is now available on gartner.com.

“Tool: Digital Commerce Vendor Guide, 2021” (G00753465) has been republished to update the Tool attachment to include the vendor Spryker in the list of vendors offering multitenant SaaS commerce platforms. An updated version of this document is now available on gartner.com.

19 November 2021
“Voice of Supplier” (G00709947) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

18 November 2021
“Presentation Slides — What You Need to Know About U.S. Stimulus Funds for Education” (G00756420) has been republished to correct important dates in the downloadable PowerPoint decks.

Enterprise Risk Assessment, there was a new version of the diagnostic webpage that was published. To access the new version of this diagnostic, please see "Enterprise Risk Assessment Tool."

Legal and Compliance Risk Assessment Tool, there was a new version of the diagnostic webpage that was published. To access the new version of this diagnostic, please see "Legal and Compliance Risk Assessment Tool."

Legal and Compliance Risk Assessment, there was a new version of the diagnostic webpage that was published. To access the new version of this diagnostic, please see "Legal and Compliance Risk Assessment Tool."

Privacy Risk Assessment, there was a new version of the diagnostic webpage that was published. To access the new version of this diagnostic, please see "Privacy Risk Assessment Tool."

Workload Analysis Survey, there was a new version of the diagnostic webpage that was published. To access the new version of this diagnostic, please see "Legal Department Workload Analysis Survey."

The original PowerPoint decks that can be downloaded as part of this research required an update due to a clarification and realignment of the critically important due dates. All three programs were given a “reserve” deadline to apply for the money, and a “spend” deadline by which it has to be spent. Both decks (for K-12 and Higher Education) have been revised to reflect those dates, and a new table to illustrate this realignment has been added (see Slide 13).”

The revised deadlines are:

  • CARES Act - Reserve funds 30 September 2022; Spend Funds 30 January 2023
  • CRRSA Act - Reserve Funds 30 September 2023; Spend Funds 30 January 2024
  • ARP Act - Reserve funds 30 September 2024; Spend Funds 30 January 2025

An updated version of this document is now available on gartner.com.

15 November 2021
“Innovation Insight for Multithreaded Engagements for B2B Sales” (G00757803) has been republished to update the percentage by which BRB organizations are predicted to outperform their competition when they unify commercial strategies and leverage multithread engagements. An updated version is now available on gartner.com.

11 November 2021
“Innovation Insight for Cyberstorage Solutions to Protect Unstructured Data Against Ransomware” (G00757899) has been republished to correct the Representative Providers section. We clarified that Superna Eyeglass Ransomware Defender is for Dell PowerScale or Dell ECS, and that ProLion CryptoSpyke is for NetApp ONTAP. We also corrected the presentation of the name “ProLion CryptoSpyke.” An updated version of the document is now available on gartner.com.

“Market Guide for Value Stream Management Platforms” (G00736401) has been republished to correct the Representative Vendors section. In Table 1, we changed the vendor CloudBees’ product name to “Software Delivery Automation Platform.” We also corrected the vendor name “HCL Software” in Table 1 and in the Vendor Profiles section. An updated version of the document is now available on gartner.com.

“Emerging Technologies: Critical Insights for Operational Technology Security” (G00749801) has been updated to correct a duplicated vendor name. The correct name is Honeywell Secure Media Exchange. An updated version of this document is now available on gartner.com.

10 November 2021
"Case Study: Customer-Centric Analytic Product Management (American Tire Distributors)" (G00730643) has been republished to correct Figure 2, which depicts an A/B Testing process. An updated version of this document is now available on gartner.com.

"Ignition Guide to Onboarding New Employees" (G00751671) has been republished. In the PowerPoint attachment titled “Organizational Culture Discussion Tool,” text has been added to Slides 2 and 3. An updated version of this document is now available on gartner.com. An updated version of this document is now available on gartner.com.

8 November 2021
Forecast: Communications Service Provider Operational Technology, Worldwide, 2019-2025, 3Q21 Update (G00755766) has been republished to show forecast data in right location. There are four worksheets in the downloadable Excel file that contain one pivot table per worksheet. Current currency data was being pulled into cells that should show constant currency data and vice versa. The forecast data was not incorrect but it was in the wrong location. Changes have been made. An updated version of this document is now available on gartner.com

To access the video that was included in “Executive Summary Video: Prepare for the Future of Work” (G00753220), please see “Executive Essentials: Prepare for the Future of Work” (G00750953) on Gartner.com.

2 November 2021
“Market Guide for Revenue Intelligence Platforms” (G00739765) has been republished to correct information on Momentum. It was originally identified as a product from ZoomInfo. The document has been updated to identify it as a product from Chorus, a ZoomInfo company.

“Market Guide for Network Access Control” (G00728625) has been republished to correct the link for the vendor Auconet in Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

“Market Guide for Network Access Control” (G00719265) has been republished to correct the link for the vendor Auconet in Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

"Toolkit: Bring Microsoft, Oracle and SAP Licenses to Multitenant Cloud While Remaining Compliant" (G00756293) has been republished to replace Slide 5 in the Oracle BYOL PowerPoint attachment, correcting the information on how to determine licensing requirements for cloud use. An updated version of this document is now available on gartner.com.

27 October 2021
“Market Guide for Value Stream Delivery Platforms” (G00736295) has been republished to correct the Representative Vendors section. In Table 1, we changed the example use case for VMware from “G” to “C.” Additionally, in the VMware vendor profile, we corrected the summary to state that the Tanzu Advanced edition is a Kubernetes-based solution rather than one that is underpinned by the Tanzu Application Service. An updated version of the document is now available on gartner.com.

25 October 2021
"Data Strategy in Manufacturing Organizations, Part 2: How to Advance It" (G00721358) has been republished to correct a company name, from CELSA Steel UK to CELSA Group. An updated version of this document is now available on gartner.com.

21 October 2021
“2018 State of the Compliance and Ethics Function: Interactive Benchmarking Tool” (G00436578) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

20 October 2021
"Optimize Your External Manufacturing Strategy Using Gartner Survey Insights (G00755254) was revised to correct Figure 2. The legend shading colors used behind the percentages for “Currently using external manufacturing service provider” and “Not using and having no plans to use external manufacturing service provider within next 2 years” were reversed to match the legend colors. An updated version of the document is now available on gartner.com.

“10K Wizard” (G00710546) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

"Competitive Landscape for Digital Health Platforms” (G00746931) was revised to correct a reference to Amazon Comprehend Medical. An updated version of the document is now available on gartner.com.

19 October 2021
"Executive Pulse: Boards Want to Take on More Risk, but Are Companies Ready?" (G00760069) has been republished to clarify the n sizes in Figure 4. The incorrect n sizes listed at the bottom of the figure have been replaced with a reference to the varying n sizes indicated in the figure. An updated version of this document is now available on gartner.com.

"Market Opportunity Map: IT Services, Worldwide" (G00756611) has been updated. We have revised Figure 1 so that each segment is categorized as consulting, BPS, infrastructure, applications, hardware support or infrastructure as services. An updated version of this document is now available on gartner.com.

"Digital IQ Index: Insurance 2021" (G00 744822) has been republished. Figure 14 has been updated to reflect the correct average scores. An updated version of this document is now available on gartner.com.

"Competitive Landscape for Digital Health Platforms” (G00746931) was revised to remove an incorrect reference to IBM in the Microsoft “Product or Portfolio Overview” section. An updated version of the document is now available on gartner.com.

18 October 2021
"Market Guide for Laboratory Informatics" (G00747320) has been republished to correct ELN vendor information in Table 2 in the Representative Vendors section. The URL link for Alchemy has been updated. Also in Table 2, “Studies Notebook” now correctly appears with Dotmatics in the column for Product, Service or Solution Name. Additionally, “E-WorkBook ELN, E-WorkBook Chemistry, E-WorkBook Biology” now correctly appears with IDBS in the column for Product, Service or Solution Name. An updated version of this document is now available on gartner.com.

14 October 2021
"Accelerate Your I&T Operating Model Transformation by Overcoming Challenges" (G00754510) has been republished to correct Figure 4. The percentage of those seeking to create enterprisewide competitive advantage has been changed from 48% to 46%. An updated version of this document is now available on gartner.com.

"Emerging Technologies and Trends Impact Radar: Security" (G00749800) has been updated. We have corrected a vendor name from “tenable.io” to “Tenable.” An updated version of this document is now available on gartner.com.

12 October 2021
“Gartner Global Top 100 IT Vendors in 2020” (G00750157) has been republished to amend the name of a vendor. Sitel has been corrected to Sitel Group. An updated version of the document and downloadable Excel file are now available on Gartner.com.

“Market Share Analysis: CRM Marketing Software, Worldwide, 2020” (G00743582) has been republished to correct some incorrect figures that appeared in Table 2. An updated version of the document is now available on Gartner.com.

“Market Share Alert: Preliminary, PCs, Worldwide, 3Q21” (G00758270) erroneously said that in 3Q21, Dell had its highest-ever shipments of PCs, shipping more than 15 million units for the first time. The report has been corrected to say that 3Q21 was Dell’s second-highest quarter for PC shipments and to avoid saying that it was the first quarter with more than 15 million units. The corrected report is now available on gartner.com.

"Market Guide for Communications Platform as a Service” (G00737675) was revised to change the CPaaS emphasis for vendor Tanla from “Co-creator” to “Developer” in Table 1. An updated version of the document is now available on gartner.com.

“Market Guide for IT Infrastructure Monitoring Tools” (G00749361) has been republished to correct the Representative Vendors section. In Table 3, we changed the vendor New Relic’s product name to “New Relic One,” and we changed the vendor ScienceLogic’s product name to “ScienceLogic SL1.” An updated version of the document is now available on gartner.com.

11 October 2021
"Market Guide for Digital Health Platform for Healthcare Providers" (G00752852) has been republished with multiple corrections. Table 1 was updated to revise two product names: Edison Health Services (a GE Healthcare product) and Google Cloud Platform – For Healthcare and Life Sciences (a Google Cloud product). In Table 3, the Healthcare-Specific PBCs description for GE Healthcare was clarified. Also in Table 3, the PBCs to Support Virtual Care descriptions for Microsoft and Philips were clarified. An updated version of this document is now available on gartner.com.

8 October 2021
“Magic Quadrant for Distributed File Systems and Object Storage” (G00738148) has been republished to correct the Vendor Strengths and Cautions section. In the NetApp vendor profile, we added “NetApp AFF” to the third “Strengths” bullet, and we removed “and customer service” from “Sales and customer service” in the second “Cautions” bullet. An updated version of this document is now available on gartner.com.

“Innovation Insight: A Data Fabric Demands Continuous Data Inference” (G00731788) has been republished. We have updated the Recommendations section at the beginning of the document, as well as the Recommendations appearing toward the end. An updated version of this document is available on gartner.com.

“Market Guide for Service Orchestration and Automation Platforms” (G00726381) has been republished to correct the vendor Tidal Software’s product name “Tidal Automation” in Table 2 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

7 October 2021
"Reinvent Your PMO Leadership to Achieve Business Outcomes for the Future of Work" (G00757212 ) has been revised to correct the title of Figure 1. The revised document is now available on gartner.com.

“Innovation Insight for Process Mining and Task Mining” (G00755303) has been republished to correct the vendor Soroco’s product name “Scout” in the Representative Providers section. An updated version of the document is now available on gartner.com.

“Account Reconciliation Comparison Tool (G00415304) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”

6 October 2021
“Strategic Conversation on Taking a Stand on Societal Issues for CHROs to Have With the Board” (G00757778) has been republished to correctly display Figure 2. An updated version is now available on gartner.com.

4 October 2021
“Optimizing the Move From Project to Product” (G00752347) has been republished to add the word “Funding” to the title to better reflect the content of the research. The document is now titled “Optimizing the Move From Project to Product Funding.” An updated version of the document is now available on gartner.com.

"Gartner Market Databook, 3Q21 Update" (G00758570) has been republished to correct a heading in the downloadable Excel file. In the Pivot Table, the CustomerType label has been changed from “New Business” to “Business”. An updated version of this document is now available on gartner.com.

1 October 2021
“Market Guide for Revenue Data Solutions” (G00752878) has been republished to correct a few vendor issues. In Table 2, “Worldwide Data” was missing as a capability for 6sense and HG Insights, and “System-of-Record Integration” was missing for Collective[i] and G2. The vendor profiles of 6sense, Demandbase and TechTarget were also updated to include more accurate language. An updated version is now available on gartner.com.

30 September 2021
"Market share: External Storage Systems, All Countries, 2Q21 Update" (G00757325) has been republished to correct the entry for unit shipment for IBM Japan in 2Q21 in the attached downloadable Excel file. An updated version of this document is now available on gartner.com.”

"Market Share: External Storage Systems, All Regions, 2Q21 Update" (G00757326) has been republished to correct the entry for unit shipment for IBM Japan in 2Q21 in the attached downloadable Excel file. An updated version of this document is now available on gartner.com.

“2022 Strategic Roadmap for Data Security Platform Convergence” (G00748558) has been republished to update two instances of text in Figure 1 from “Data Marketing” to “Data Masking.” Also, to update the following text: “In 2019 Gemalto finalized its acquisition of Thales and, with it, the former Vormetric — now building out the CipherTrust Data Security Platform to “In 2019 Thales finalized its acquisition of Gemalto and, with it, the former Vormetric — now building out the CipherTrust Data Security Platform,” to clarity that Thales had acquired Gemalto and not vice versa. An updated version is now available on gartner.com.

“Drive Women’s Well-Being With Hybrid Work Models” (G00740315) has been republished to correct an error in the color key for Figure 4. An updated version of this document is now available on gartner.com.

29 September 2021
“Market Guide for Corporate Legal Matter Management” (G00733650) has been republished to update vendor EUforLEGAL’s product name from “Teleform FOR” to “Teleforum FOR” in both the Vendor Table and its Vendor Profile section. Additionally, following Onit’s acquisition of BusyLamp on the MG’s original date of publication, we have added “BusyLamp is an Onit company” to its Vendor Profile section to align it with upcoming research that will display this new development. An updated version is now available on gartner.com.

“Cultivate the Voice of the User to Generate High-Value Adoption of Software Products” (G00752907) has been republished to correct the research collection date in the Evidence section related to Gartner’s 2021 User Influence on Software Decisions Survey. An updated version of the document is now available on gartner.com.

27 September 2021
“Guide to Security Program Concepts” (G00720154) has been updated to reposition the arrows in Figure 13. The revised document is now available on gartner.com.

"Brands Retreat Behind Walled Gardens as Data Privacy Efforts Take Root" (G00746189) has been revised to reverse the colors on the bars to align with the legend colors in Figures 1 and 4. The revised document is now available on gartner.com.

Quick Answer: What Software Vendor Actions Drive More Recommendations From Users? (G00755482) has been republished to correct the research collection date in the Evidence section related to Gartner’s 2021 User Influence on Software Decisions Survey. An updated version of the document is now available on gartner.com.

"Digital IQ: Email Benchmarks 2021" (G00741609) has been republished. J.P. Morgan Private Bank has been changed to J.P. Morgan in Table 2. An updated version of this document is now available on gartner.com.

"Digital IQ: Social Marketing Benchmarks for 2021" (G00754978) has been republished. J.P. Morgan Private Bank has been changed to J.P. Morgan in Table 2. An updated version of this document is now available on gartner.com.

24 September 2021
"Why, What and How Organizations Charge Back IT Cost" (G00755697) has been republished to correct the order of the y-axis labels in Figure 8. An updated version of this document is now available on gartner.com.

23 September 2021
“Market Guide for IT Infrastructure Monitoring Tools” (G00749361) has been republished to correct the vendor Centreon’s product name in Table 3 in the Representative Vendors section. An updated version of the document is now available on gartner.com.

"Market Guide for Data Analytics and Intelligence Platforms in Supply Chain" (G00753809) has been republished to correct Table 1 in the Representative Vendors section to update the service description for vendor Aera. An updated version of this document is now available on gartner.com.

22 September 2021
“Market Share Analysis: Database Management Systems, Worldwide, 2020” (G00743579) has been updated to correct the 2019 and 2020 rankings for Huawei in Table 1. An updated version of this document is now available on gartner.com.

“Becoming Composable: A Gartner Trend Insight Report” (G00753614) has been republished to add two Related Research documents to the section titled “Prioritize Composability in Your Application Architecture,” because these documents were inadvertently omitted. An updated version of the document is now available on gartner.com.

21 September 2021
“Tool: Process Scope Determination for New Shared Services Organizations” (G00738029) has been revised to add data labels to the points on the graph shown in the Process Fit Analysis tab. The revised document is now available on gartner.com.

“Emerging Technologies: Adoption Growth Insights for AI in Security Attack Detection” (G00749359) has been updated to remove Digitalware from the sample technology providers section and replace it with Epiphany Systems. An updated version of this document is now available on gartner.com.

"Emerging Technologies: Patterns in How Providers Position AI for Security Attack Detection" (G00743786) has been republished to replace Digitalware with Epiphany Systems (which was spun out of Digitalware) in the sample technology providers paragraph within the Technology Description section. An updated version of the document is now available on gartner.com.

17 September 2021
“Applying AI in Business Domains” (G00745077) has been republished to split out the research under "Robots and Sensors, RPA" into two discrete sections - "Robotic Process Automation (RPA)" and "Robotics and Sensors" - which more accurately reflects our coverage in both areas. An updated version of this document is now available on gartner.com.

“Market Guide for IT Infrastructure Monitoring Tools” (G00749361) has been republished to correct the Representative Vendors section. In Table 3, we changed the vendor LogicMonitor’s product name to “LogicMonitor platform.” An updated version of the document is now available on gartner.com.

16 September 2021
“Software Market View, 2020-2021” (G00754588) has been revised. On Slide 3, we have revised the number of EAS subsegments and EIS subsegments. On Slide 4, we have renamed the “ABI” segment to “analytic platforms.” An updated version of this document is now available on gartner.com.

15 September 2021
“Infographic: Peer Insights on Responsible Sourcing” (G00754352) has been republished to fix a color key on the Infographic. An updated version is now available on gartner.com.

14 September 2021
“Positioning Windows 11 and Preparing to Deploy” (G00756035) has been republished to correct the names of the Windows versions referred to in the Impacts and Recommendations section and in Figure 1. An updated version of the document is now available on gartner.com.

“U.S. Federal Government Market Entry Exploration Playbook for Product Leaders”  (G00745487) has been republished to correct missing information in the High-Level Overview section. An updated version of the document is now available on gartner.com.

13 September 2021
“Case Study: Growth-Focused Talent Reviews (Vonage)” (G00756392) has been revised to add a figure illustrating Vonage’s five-box tool and clarify the description of the five box tool displayed in Figure 4. The revised document is now available on gartner.com.

10 September 2021
"Market Guide for Unified Commerce Platforms Anchored by POS for Tier 1 and Tier 2 Retailers" (G00724530) has been republished to correct Table 2 in the Representative Vendors section to include vendor Sitoo and the POS solution Sitoo POS. An updated version of this document is now available on gartner.com.

“Market Guide for Edge Computing Solutions for Industrial IoT” (G00737825) has been updated to include in Table 3 a vendor, Siemens, that was inadvertently omitted from the original list of representative vendors for this market. The updated document is now available on gartner.com.

“In the Push for Vaccine Mandates, Don’t Neglect These Considerations” (G00758396) has been republished to add additional clarity on HIPAA rules and to address U.S. President Biden’s recent announcement of a forthcoming rule change that large companies will need to mandate vaccines. An updated version is now available on gartner.com.

9 September 2021
“Solution Criteria for Data Catalogs Supporting Metadata Management and Data Governance” (G00465251) has been republished. In the Preferred criteria for the Collaboration & Usage Patterns category, the “Dataset workflows” criterion was revised to remove “testing” as one of the workflows for certifying datasets. No other changes were made, and the change does not affect the scores of any products evaluated in corresponding Solution Scorecard documents. An updated version of this document is available on gartner.com.

“Infographic: Boost the Value and Success of Business-Driven Hyperautomation Initiatives” (G00750305) has been republished to correct the tool names listed in the section of the infographic titled “BTs Who Use at Least One Integration Tool.” An updated version of the document is now available on gartner.com.

3 September 2021
“Competitive Landscape — Energy Trade and Risk Management Systems” (G00748346) has been republished to correct the name of Enverus, a vendor. An updated version is now available on gartner.com.

"How to Use Technology to Optimize Your Transportation Procurement" (G00753201) has been republished to correct the product name shown for FreightWaves in the Freight Data and Analytics Platforms section. An updated version of this document is now available on gartner.com.

2 September 2021
“How Audit Can Arrive On Time to Control Gaps” (G00752883) has been republished to update references to Capital One’s audit team. An updated version is now available on gartner.com.

“Emerging Technologies: Adoption Growth Insights for Managed Detection and Response” (G00751682) has been updated. The name “ControlScan” has been updated to the name “Viking Cloud.” Table 1 now includes May 2021 venture capital funding information about Huntress. An updated version of this document is now available on gartner.com.

“Emerging Technologies: Grow Your Security Services Portfolio With Managed Detection and Response” (G00749124) has been updated. The name “ControlScan” has been updated to the name “Viking Cloud.” Table 1 now includes May 2021 venture capital funding information about Huntress. An updated version of this document is now available on gartner.com.

“The Future of Finance: Organizing Around Finance’s Enduring Comparative Advantages” (G00748551) has been republished to correct a use case description in the presentation version. An updated version is now available on gartner.com.

“Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software” (G00734399) has been republished to remove the references to the number of permanent employees in support services from all vendor profiles in the Representative Vendors section. An updated version of the document is now available on gartner.com.

1 September 2021
"Supply Chain Executive Report: Drive Customer Value Through Culture and Insights" (G00740696) has been republished to correct the JD.com revenue in U.S. dollars to approximately $114.3 billion. An updated version of this document is now available on gartner.com.

“2021-2023 Emerging Technology Roadmap for Large Enterprises” (G00755302) has been republished to correct the presentation of data throughout the document. In a number of instances, we stated that the findings related to the percentage of respondents to Gartner’s Emerging Technology Roadmap Survey, whereas the findings actually related to the percentage of emerging technologies themselves. However, the essence of our analysis remains unchanged. An updated version of the document is now available on gartner.com.

31 August 2021
“Magic Quadrant for IT Vendor Risk Management Tools” (G00734634) has been republished to correct the vendor MetricStream’s “Cautions” bullets in the Vendor Strengths and Cautions section, because a draft version was inadvertently published. An updated version of the document is now available on gartner.com.

"Market Guide for Asset Performance Management Software" (G00737972) has been republished to correct the Market Definition, which clarifies that APM products must demonstrate that they are native products offered by the vendor and should integrate with multiple enterprise asset management (EAM) products. The Market Direction has been corrected to more accurately describe Infor and Infor EAM. Table 2 has been updated with the correct version of Aspen Technology’s aspenONE product. The vendor profile for ARMS Reliability has been corrected to reflect its April 2021 completed acquisition by Baker Hughes. An updated version of this document is now available on gartner.com.

27 August 2021
“Procurement Budget and Headcount Benchmarking Survey" (G00728552) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software” (G00734399) has been republished to correct the Representative Vendors section. We amended the US Cloud vendor profile to reflect the fact that US Cloud does not offer cross-platform support to Microsoft clients for Cisco, VMware, cloud, hybrid and on-premises. An updated version of the document is now available on gartner.com.

26 August 2021
“Steps to Introduce a New HR Center of Excellence” (G00751833) has been republished to add a key above Figure 3. An updated version is now available on gartner.com.

25 August 2021
“Competitive Landscape — Private Cloud Connectivity Services” (G00740222) has been republished to correct the name of Aryaka, a vendor. An updated version is now available on gartner.com.

24 August 2021
“Four Steps to Start an Information Architecture Practice” (G00742234) has been republished to clarify the labeling in Figure 4 in the Analysis section. An updated version of the document is now available on gartner.com.

“Understanding Strategic and Operational HR Activities: Examples” (G00749122) has been republished to correct a minor error in the tool. An updated version is now available on gartner.com.

23 August 2021
The inclusion criteria were added to "Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Global" (G00733226). An updated version of the document is now available on gartner.com.

19 August 2021
“Innovation Insight: Backup for SaaS Applications” (G00748642) has been republished to correct the presentation of the vendor name Odaseva in Table 2 in the Representative Providers section. An updated version of this document is now available on gartner.com.

“Software Market View, 2020-2021” (G00754588) has been republished to correct a chart label in Slide 14, which now reads “Top DBMS Vendors Are Losing Ground.” The label has been corrected, and the updated document is now available on gartner.com.

“Application Modernization Is the Most Common Identified Priority for End-User Cloud Adoption in Banking and Investment Services”  (G00754486) has been republished to correct the number of survey respondents in the Context/Origin Statement from 42 to 205. An updated version of the document is now available on gartner.com.

“Toolkit: Communications Skills Assessment” (G00742373) has been revised to correct some label mistakes on the autogenerated reports in the Excel-based document. The revised document is now available on gartner.com.

18 August 2021
“Competitive Landscape — Energy Trade and Risk Management Systems” (G00748346) has been republished to rename two category headings in Figure 2 and to move vendor Enuit to a different category. An updated version is now available on gartner.com.

17 August 2021
“Case Study: Foundational Advanced Analytics Practices in I&O” (G00749433) has been republished to add the subject of the case study (Southern California Edison) to the title. An updated version of the document is now available on gartner.com.

13 August 2021
“Market Guide for Service Orchestration and Automation Platforms” (G00726381) has been republished to make two corrections to Table 2 in the Representative Vendors section. We changed the product name for the vendor ASG to “Enterprise Orchestrator,” and we changed the product name for the vendor ServiceNow to “ServiceNow IntegrationHub.” An updated version of this document is now available on gartner.com.

“Market Guide for Content Collaboration Tools” (G00728309) has been republished to correct the vendor Alibaba’s “DingTalk Docs” product name in Table 1 in the Representative Vendors section. An updated version of the document is now available on gartner.com.

12 August 2021
“State of the Customer: Customer Service Journeys and Channel Preferences” (G00753522) has been republished to correct and clarify data points and labels within and related to Figures 2 and 3 and Note 1. An updated version is now available on gartner.com.

9 August 2021
"Region-Specific Insights Into Customer Satisfaction Drivers" (G00727790) has been updated. We have corrected Slide 16 in the downloadable attachment to reflect that, in the U.S., the table stakes vendor experience is a smooth sales process. An updated version of this document is now available on gartner.com.

6 August 2021
“Market Guide for Workforce Management Applications” (G00734597) has been republished to correct the vendor name, TCP Software, and its two product offerings in Table 3. An updated version is now available on Gartner.com.

“Hype Cycle for Analytics and Business Intelligence, 2021” (G00747544) has been revised to update the position of Embedded Analytics onto the Slope of Enlightenment. The revised document is now available on gartner.com.

“Hype Cycle for CRM Sales Technology, 2021” (G00747573) has been revised to update the position of Embedded Analytics onto the Slope of Enlightenment. The revised document is now available on gartner.com.

“Benchmarking Metrics for Talent Attraction, Recruiting Performance and Functional Management” (G00740903) has been republished to correct “Quality of Hire” in Figure 1 from 35% to 33%. An updated version is now available on gartner.com.

“Case Study: Adaptive Hiring Forecasts (CommBank)” (G00750817) has been republished to correct the profiled company’s stated revenue in the presentation and a quote in the document. An updated version is now available on gartner.com.

“State of the Legal Function: Interactive Benchmarking Tool” (G00711598) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“State of the Data Privacy Function: Interactive Benchmarking Tool” (G00710848) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“State of the Compliance and Ethics Function: Interactive Benchmarking Tool” (G00710888) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

4 August 2021
“What Drives Key Accounts to Become Your Strategic Partner” (G00750094) has been republished to correct a data point error to say, “But only 10% of the key customer respondents said they would have difficulty selecting an alternative supplier if their current supplier went out of business.” An updated version is now available on gartner.com.

3 August 2021
“Key Actions to Prevent Machine Learning Failure Due to COVID-19-Related Data Drift” (G00726239) has been revised to remove the reference to vendor Quantium Group from the “Impacts and Recommendations” section. An updated version is now available on gartner.com.

“Critical Capabilities for Enterprise Backup and Recovery Software Solutions” (G00733943) has been republished to correct the vendor name Dell Technologies throughout the document. An updated version of the document is now available on gartner.com.

2 August 2021
"5G in Manufacturing Operations" (G00726461) has been republished to correct survey information in Figure 1 regarding sample size and to update the percentage of respondents planning to deploy in the next two years. We have also included a new reference to smart factory research in the Recommended Reading section. Additionally, the title has been changed to more accurately reflect the content of the document. The new title is “The Pivotal Role of 5G in Manufacturing Operations.” An updated version of this document is now available on gartner.com.

The downloadable tool accompanying "Decision Point for Migrating Your Data Center to Public Cloud IaaS and PaaS" (G00727670) has been updated to correct a format error.

30 July 2021
“Market Guide for Hybrid Cloud Storage” (G00745155) has been republished to correct two product names in the Representative Vendors section. In Table 3, we changed the product names for the vendor WANdisco to WANdisco LiveData Migrator and WANdisco LiveData Plane. An updated version of the document is now available on gartner.com.

29 July 2021
“Decide How to Mitigate the Risk of Being Deplatformed” G00748783 has been revised to remove an inaccurate statement about SolarWinds and to add context to Facebook’s activity in Australia. An updated version of this document is now available on gartner.com

"How to Establish a Competitive Intelligence Foundation as a Tech CEO" (G00748309) has been republished to correct the misspelling of LexisNexis in the bulleted list within the secondary research sources list. An updated version of this document is now available on gartner.com.

“Supply Chain Brief: What Uber Freight’s $2.2B Purchase of Transplace Means for the Logistics Industry and Shippers” (G00756461) has been republished to clarify that the deal expands Uber Freight’s digital freight model and removal of information on Transplace extending its brand overseas. An updated version is now available on gartner.com.

"Market Guide for Advanced Distribution Management Systems" (G00733294) has been republished to correct information for Siemens regarding ADMS vendor market growth by the number of endpoints served. Figure 6 has been updated to show Siemens with 10 million endpoints (corrected from 1 million). The same correction was made to the Siemens vendor profile. An updated version of this document is now available on gartner.com.

How to Establish a Competitive Intelligence Foundation as a Tech CEO (G00748309) has been republished to correct the misspelling of LexisNexis in the bulleted list within the secondary research sources list. An updated version of this document is now available on gartner.com.

28 July 2021
"Competitive Landscape: IoT Analytics" (G00737668) has been republished to update the examples of partnerships between IoT platform vendors and vendors specializing in analytics. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Communications Service Provider Operational Technology, Worldwide" (G00751154) has been republished to update the CSP-OT revenue spend for 2021 in the Summary section. The forecasted spend for 2021 is $162.0 billion, updated from $157.2 billion. An updated version of this document is now available on gartner.com.

“Rationalizing Applications and Infrastructure Delivery” (G00740803)has been republished to change the title so that it more accurately reflects the content of the document. The new title is “Rationalizing Applications and Infrastructure for Cloud Delivery.” An updated version of the document is now available on gartner.com.

27 July 2021
"Infographic: Understanding Gaps in Conversational AI Platform Providers’ Growth" (G00751830) has been republished to correct benchmark numbers for high-growth providers. An updated version of this document is now available on gartner.com.

26 July 2021
"Market Opportunity Map: Secure Access Service Edge, Worldwide" (G00748400) has been updated to reflect the latest Forecast Analysis for secure access service edge, which has resulted in only minor changes. We’ve also corrected two instances, including in Table 1, to reflect that the data being cited is for 2025. An updated version of this document is now available on gartner.com.

25 July 2021
"Forecast: Public Cloud Services, Worldwide, 2019-2025, 2Q21 Update” (G00754551) has been republished to correct errors in the data for Security Software, IT Operations and Storage Software in the downloadable Excel attachment. An updated version of this document is now available on gartner.com

23 July 2021
“Choosing Application Integration Platform Technology” (G00741372) has been revised to update a component label in Figure 3. The revised document is now available on gartner.com.

"Market Share: IT Services, Worldwide 2020" (G00742642) doc has been republished. Gartner has updated its revenue estimates for Deloitte at the level of segment within country and vertical within country.  There is no change to its WW revenue by segment or WW revenue by vertical.

22 July 2021
In “Competitive Landscape: Semiconductors, China” (G00743456),  Figure 4 contained an incorrect label, saying that the red line stands for the combined global market share. The correct label says the red line stands for the growth rate of Chinese semiconductor companies. The label has been corrected, and the corrected report is now available on gartner.com.

21 July 2021
“Critical Capabilities for Personalization Engines” (G00733938) has been republished to change “Oracle Maximyser” to “Oracle” in the Use-Case graphics. An updated version is now available on gartner.com.

20 July 2021
“Solution Scorecard for Microsoft Azure Kubernetes Service” (G00744750) has been republished to correct the Weaknesses section. We removed an inaccurate statement about the service’s regional availability, because AKS is available in China (East and North) and India (West). An updated version of the document is now available on gartner.com.

19 July 2021
“Market Guide for Accounts Payable Invoice Automation Solutions” (G00749973) has been republished to correct the Representative Vendors section. We moved the vendor Corcentric from Table 3 to Table 2, because it is headquartered in North America. An updated version of the document is now available on gartner.com.

“Market Guide for Online Fraud Detection” (G00728937) has been revised to correct the name of vendor XTN Cognitive Security and its product Cognitive Security Platform in Table 1. An updated version is now available on gartner.com.

15 July 2021
“Market Guide for MDM External Service Providers” (G00730144) has been revised to correct vendor details in Figures 3 through 7. The revised document is now available on gartner.com.

14 July 2021
"2021 Supply Chain Talent Insights: Job Search & Employee Engagement Trends Highlight COVID-19 Impact" (G00745985) has been republished. Figure 6 has been amended to include survey responses from a larger sample size. Text has been updated to add greater context to the published findings. An updated version of this document is now available on gartner.com.

“Why Data Sharing Is Important: Introducing Gartner’s ‘Must Share’ Model” (G00727589) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

“How to Build a Business Case for Master Data Management Using Business Metrics” (G00727935) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

“Uncover Hidden Digital Business Opportunities With Data, Analytics and AI” (G00730958) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

13 July 2021
“Simple, Four-Step Quantitative Model Risk Assessment Process” (G00716113) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

“Case Study: Analytics-Led Culture Change (Cafcass)” (G00712104) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

“Ignition Guide to Solving a Business Problem and Generating Value with Machine Learning” (G00737068) has been revised so that the title and summary more accurately reflect the content. The revised document is now available on gartner.com.

In “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2020” (G00743583), the clinical titles of Figures 1 and 2 contained incorrect dates. The titles have been corrected, and the corrected report is now available on gartner.com.

“Stakeholder Communication Examples Library” (G00716032) was updated to remove the Audit Opening Conference slides as they are outdated. The rest of the Library is still relevant.

“Vendor Rating: Salesforce” (G00729122) has been republished with a revised Figure 2 (Major Salesforce Products Covered in Magic Quadrants). The revised Figure 2 no longer indicates Salesforce’s status within individual Magic Quadrants. The revised version of this document is now available on gartner.com.

“Vendor Rating: VMware” (G00732758) has been revised. The following changes have been made:  “VCPP” has been replaced with “Partner Connect” throughout. In the Corporate Viability section: added “(vRealize Suite and CloudHealth)” to the third paragraph regarding cloud management. In the Cloud and Virtualization Management subsection: removed a mention of Wavefront, changed “qualified hardware” to “prevalidated solutions,” and removed the clause “a Kubernetes-based distribution that comes in multiple SKUs with differing upstream compatibility.” In the Networking subsection: changed “Vrealize Network Insight” to “vRealize Network Insight.” In the Hybrid Cloud Services subsection, changed VMware vCloud Director to VMWare Cloud Director, and in the fourth paragraph changed “partnered with Microsoft and Google” to “partnered with Microsoft, Google and others.” An updated version is now available on gartner.com.

9 July 2021
“State of the Legal Function Survey: 2020 Snapshot” (G00732787) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“State of the Compliance Function Survey: 2020 Snapshot” (G00732786) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“State of the Privacy Function Survey: 2020 Snapshot” (G00732782) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

"Despite the 5G Hype, 3GPP LPWA Is the Emerging Workhorse of IoT Connectivity"(G00751158) has been updated as follows:

  • “Growing” was changed to “Emerging” in the title to reinforce that this document discusses a forecast trend, not a current trend.
  • Likewise, the third bullet in the Data Insights section was changed to reflect that the growth of 3GPP LPWA versus other connectivity technologies is a forecast trend, not a current trend.
  • The last sentence of the same bullet misstated that cellular-based technologies can’t support LPWA; this has been corrected.

An updated version of this document is now available on gartner.com.

8 July 2021
“Hype Cycle for Frontline Worker Technologies, 2021” (G00747410) has been revised to update the position of the Employee Communications Applications profile onto the Peak of Inflated Expectations. The revised document is now available on gartner.com.

“Infographic: IT Score for D&A Benchmarks for Transportation” (G00751582) has been republished. The “n” referenced in the infographic was corrected to 45 Transportation Industry Organizations. The updated document is now available on gartner.com.

“Magic Quadrant for Software Asset Management Managed Services” (G00734655) has been republished to correct four weightings in the Evaluation Criteria section. In Table 1, we changed “Sales Execution/Pricing” and “Operations” from high to medium, and in Table 2, we changed “Innovation” and “Geographic Strategy” from high to medium. An updated version of the document is now available on gartner.com.

7 July 2021
“Emerging Technologies: Grow Your Security Services Portfolio With Managed Detection and Response” (G00749124) has been updated to add some omitted  venture capital funding information to Table 1. An updated version of this document is now available on gartner.com.

6 July 2021
“Forecast Analysis: Wearable Electronic Devices, Worldwide” (G00716950) has been updated to clarify the values in the two tables. Table 1’s units are in millions of units, and Table 2 is in millions of current dollars. An updated version of this document is now available on gartner.com.

3 July 2021
“Grow Your Cloud Container Services Business With Distributed Cloud and Serverless” (G00739410) has been republished to clarify Google’s offerings in Figure 1. An updated version of this document is now available on gartner.com.

2 July 2021
“Case Study: Automated, Technology-Driven SMB Credit Lending (WeBank)” (G00749421) has been republished. WeBank’s revenue has been updated to provide 2020 numbers, which is ¥19.8 billion, and to add WeBank’s nonperforming loan ratio for 2020. An updated version of this document is now available on gartner.com.

“Expert Insight Video: Future of Work Reinvented” (G00753062) has been retracted. This video published, accidentally, as a standalone resource. Clients can view this video on the Future of Work Reinvented Resource Center on 9 July 2021.

1 July 2021
“Market Guide for Augmented Analytics Tools” (G00742903) has been revised to update information in Table 2 — specifically, the Outlier URL and the Prevedere product. The revised document is now available on gartner.com.

“Wealth Management Advisor Effectiveness Survey, 2020” (G00731590) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“The Cybersecurity Recruiting Support Center” (G00738330) has been revised to include section “Job Descriptions for Security Operations” and the associated table. An updated version is now available on gartner.com.

30 June 2021
“Market Guide for Customer Communication Management” (G00746723) has been revised to include product SmartIQ for vendor Smart Communications in Table 1. An updated version is now available on gartner.com.

29 June 2021
“Market Guide for Smart Robots in Retail” (G00727673) has been republished to correct Table 3. Text was revised to correct product names for Badger Technologies. An updated version of this document is now available on gartner.com.

“How to Protect Your Clouds With CSPM, CWPP, CNAPP and CASB” (G00736028) has been republished with a change made to Table 6 to reflect that vendor Wiz has CWPP. An updated version is now available on gartner.com.

28 June 2021
“Quality 360 Diagnostic” (G00727338) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Voice of Supplier Tool” (G00711366) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Procurement Business Alignment Tool” (G00711365) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

25 June 2021
“Consumer COVID-19 Concerns Tracker” (G00726955) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“How to Protect Your Clouds With CSPM, CWPP, CNAPP and CASB” (G00736028) has been republished to reflect the inclusion of vendor Radware in Table 6, vendor Aqua Security in Table 8 and vendor ARMO in Table 11. An updated version is now available on gartner.com.

23 June 2021
“Survey Analysis: Do Current HR Structures Support HR Cost-Efficiency?” (G00713680) has been republished to correct the first bullet in the bottom box of Figure 5 from “independent” to “interdependent.” An updated version is now available on gartner.com.

22 June 2021
“Tool: Assessment of Culture Alignment to Your Enterprise’s Digital Ambition” (G00750368) has been republished as there was an issue with the formulas that did not allow some text to show properly. An updated version of the document is now available on gartner.com.

“Compliance and Ethics Business Alignment Tool” (G00710720) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Compliance and Ethics Skills Diagnostics” (G00712240) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

In “Forecast Analysis: Remote and Hybrid Workers, Worldwide" (G00746986), the Strategic Planning Assumption incorrectly said that 25% of knowledge workers worked remotely in 2019.  The correct percentage was 27%. The corrected report is now available on gartner.com.

21 June 2021
“Case Study: Seller-Aligned Microsites for Digital Buying (Express Scripts)” (G00736989) has been republished to correct a numerical error in Figure 3 and in the accompanying download. An updated version is now available on gartner.com.

“Market Guide for Application Integration Platforms” (G00737100) has been republished to remove the vendor Workato from the following sentence: “Business/citizen roles — Vendors such as IFTTT, Workato and Zapier focus on nontechnical roles, typically within SMBs, by providing prepackaged integrations that solve simple “automation” issues.” An updated version is now available on gartner.com

18 June 2021
"Case Study: Digitally Immersive Experience for Complex Buying (JLL)" (G00736990) has been republished to correct the description of data in the second call-out of Figure 6. An updated version of this document is now available on gartner.com.

14 June 2021
“CSR/ESG Report Library” (G00732796) has been revised to add more report examples in Table 2. The revised document is now available on gartner.com.

“Competitive Landscape: Conversational AI Platform Providers” (744593) has been updated to fix Figure 1. Three companies were moved to their correct revenue bands, and a company name was corrected. An updated version of this document is now available on gartner.com.

11 June 2021
“Toolkit: How to Rank and Prioritize Your Use Cases With a Gartner Prism” (G00732696) has been revised to update functionality in the spreadsheet tools. The revised document is now available on gartner.com.“Enterprise Architect Effectiveness Diagnostic – Overview” (G00443901) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Enterprise Architect Effectiveness Diagnostic – Overview” (G00443901) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Enterprise Architect Effectiveness Self-Diagnostic” (G00339276) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“ICQ Builder: Third-Party Management” (G00438729) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2021” (G00733510) has been revised to add missing text below Table 2, and to fix formatting issues. The revised document is now available on gartner.com.

9 June 2021
“Market Guide for Backup as a Service” (G00727733) has been republished to correct the Representative Vendors section. In Table 2, we changed the vendor name MIDIS GROUP to eHosting DataFort. An updated version of the document is now available on gartner.com.

“Cool Vendors in Digital Workplace Programs and Applications” (G00734660) has been republished to correct typo “Berkley” to “Berkeley” and to update DocuVision.ai’s website hyperlink to the current page. An updated version is now available on gartner.com.

“Tool: 10-Step Checklist to Review Implementation Services Proposals” (G00744290) has been revised to update a label in the Summary tab of the downloadable Excel file. The revised document is now available on gartner.com.

8 June 2021
“Rationalizing Applications and Infrastructure Delivery” (G00740803) has been republished to correct the Analysis section. We reinserted the first four paragraphs following Figure 1, the first three paragraphs following Figure 2 and the first four paragraphs following Figure 3, because the text was inadvertently omitted. An updated version of the document is now available on gartner.com.

7 June 2021
“Red Hat’s Open Hybrid Cloud Portfolio Can Accelerate Digital Transformation” (G00750806) has been republished to correct the product name “Red Hat Advanced Cluster Security for Kubernetes” in Figure 1 in the Introduction section. An updated version of the document is now available on gartner.com.

4 June 2021
“Infographic: Do You Know What Your CEO Is Thinking?”  (G00746937) has been republished as the dates were transposed under “CEOs see AI as the most impactful technology” in the technology section of the infographic. They have been changed to 2020 and 2021, in that order. An updated version of the document is now available on gartner.com.

3 June 2021
“How to Measure Account-Based Marketing Success" (G00739842) has been updated to change the company named Engagio to Demandbase due to acquisition. Please contact your account team for the latest materials related to this topic.

2 June 2021
“Data Interactive Tool: Consumer COVID-19 Concerns Tracker” (G00737083) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Solution Scorecard for VMware Cloud Foundation With Tanzu” (G00735406) has been republished to add two preferred criteria to the Hardware tab in the downloadable Excel spreadsheet, because these criteria were inadvertently omitted. The criteria added were “hardware compatibility list” and “supports multiple GPGPUs.” We also amended any criterion scores that were affected by this omission. An updated version of this document is now available on gartner.com.

“Solution Comparison for Cloud Access Security Brokers” (G00746806) has been republished. Figure 6: CloudSOC Scorecard Overview was displaying the incorrect weighted score. The graphic has been updated to the correct score of 62 out of 100. An updated version of this document is now available on gartner.com.

“Redesigning Work for the Hybrid World” (G00751844) has been republished to update the presentation deck. An updated version is now available on gartner.com.

1 June 2021
"Market Share Analysis: Enterprise Email and Authoring, Worldwide, 2019" (G00717099) has been republished to correct the vendor names in Figure 1: Top Three Enterprise Email and Authoring Providers, Worldwide, 2019. The correct names are Microsoft, Google and Zoho. An updated version of the document is now available on gartner.com.

“How Audit Can Arrive On Time to Control Gaps” (G00714792) has been republished to correct the time savings data in the section entitled, “The Results: Efficiency and Cost Savings.” An updated version is now available on gartner.com.

“Case Study: Purpose Activation Journey (Griffith Foods)” (G00751730) has been republished to correct a minor error in the firmographics regarding the employee estimate. An updated version is now available on gartner.com.

28 May 2021
"Market Guide for Retail Store Inventory Management Applications” (G00736511) was revised. In Table 1 (SIM Vendor Solutions by Geographic Presence and Deployment Types), the Oracle entry was updated with a check for Cloud Deployments and the Tecsys entry was updated with a check for SaaS. In Table 3 (Representative Vendors in the SIM Application Market), the entry for Symphony RetailAI now includes GOLD Store and Channel Operations. An updated version of the document is now available on gartner.com.

27 May 2021
“Internal Audit Business Alignment Tool (BAT)” (G00711311) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Working Capital and Cash Flow Benchmark Tool” (G00436014) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

26 May 2021
“Solution Scorecard for Microsoft Azure Kubernetes Service” (G00744750) has been republished to correct the Key Findings, Weaknesses and Preferred Features for Production sections. We have corrected these sections to state that Microsoft Azure Kubernetes Service lacks integration with Azure Key Vault, rather than with AWS Key Management Service. An updated version of this document is now available on gartner.com.

“Key Benchmarks for Future Shared-Seating Plans” (G00747185) has been republished to update the accessibility description for Figure 1 to reflect the data in the figure itself. An updated version is now available on gartner.com.

25 May 2021
"Market Share: Solid-State Drives, Worldwide, 2020" (G00742971) has been republished to correct an error that affected only the geographic revenue in Table 3-1 and 3-3. The geographic percentages were correct, but the actual revenue was incorrectly stated and is now fixed. The updated version of this document is now available on gartner.com.

24 May 2021
“Market Share Analysis: ERP Software, Worldwide, 2020” (G00746547) has been republished to correct UKG’s growth in the second bullet of UKG’s analysis within the Top Vendors Analyzed section in accordance with the corresponding Market Share research. An updated version of the document is now available on gartner.com.

21 May 2021
“HR Business Alignment Tool” (G00744833) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Enterprise Architecture Effectiveness Diagnostic” (G00710381) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”

“HR Business Alignment Tool” (G00710805) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“FasterForward” (G00459229) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

20 May 2021
“Magic Quadrant for Endpoint Protection Platforms” (G00450741) has been republished to correct the Vendors Added and Dropped section. The vendor Cybereason has now been correctly identified as having been placed in the Visionaries quadrant in this Magic Quadrant. An updated version of the document is now available on gartner.com.

18 May  2021
“Critical Capabilities for Endpoint Protection Platforms” (G00464336) has been republished to correct a scoring error. We changed the vendor Fortinet’s critical capability score for cloud management from 3.6 to 3.8. This affected Fortinet’s overall use case scores in the following manner: Type A increased from 3.93 to 3.97; Type B increased from 3.97 to 4.01; and Type C increased from 3.89 to 3.93. The vendor’s positions in the three use case graphics in the Analysis section remain unchanged. An updated version of the document is now available on gartner.com.

“How to Protect Your Clouds With CSPM, CWPP, CNAPP and CASB” (G00736028) has been republished to reflect the inclusion of vendor Sysdig in Tables 6 and 8, and vendor Trend Micro in Table 7. An updated version is now available on gartner.com.

13 May 2021
“CTO Insights: Identify Your Focus to Succeed as CTO” (G00747648)
 has been republished to replace the downloadable PowerPoint attachment, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

“Benchmarking the Maturity of HR Technology Management” (G00748349) has been republished to correct an error in the maturity scale. An updated version is now available on gartner.com.

12 May 2021
"Cool Vendors in Insurance" (G00744814) has been republished so that Table 1 reflects MDgo’s use of AI. An updated version of this document is now available on gartner.com.

11 May 2021
“Toolkit: How to Rank and Prioritize Your Use Cases With a Gartner Prism” (G00732696) has been revised to update a calculation in the spreadsheet tools. The revised document is now available on gartner.com.

“Outside Counsel Performance Evaluation Diagnostic” (G00722649) has been republished to correct links to the “Outside Counsel Performance Evaluation Diagnostic Intake Form” and “Survey Report Snapshot and User Guide.” An updated version is now available on gartner.com.

7 May 2021
“Innovation Insight for Application Composition Technology” (G00735737) has been republished to correct the sample list of vendors in Note 6. Due to a technical error, Red Hat, UCBOS and Workato were omitted when this document first published. An updated version of this document is now available on gartner.com.

Procurement Technology Roadmap Builder (G00709928) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

6 May 2021
“U.S. Cities With the Government Audit Talent You Need” (G00745880) has been republished to correct location six in Table 3 from Houston to Miami. An updated version is now available on gartner.com.

“HR Dashboard Library” (G00745788) has been republished to remove the “Integrated Succession Planning Tool,” which was not showing up correctly on the website. An updated version of the library is now available on gartner.com.

5 May 2021
“Ignition Guide to Strategic Workforce Planning” (G00720259) has been republished to update Figure 10 and the Strategic Workforce Plan Template for 2021. An updated version is now available on gartner.com.

4 May 2021
“Tool: Manager Role Activity Prioritization Scorecard” (G00738761) has been republished to correct errors that prevented the tool from functioning correctly. An updated version is now available on gartner.com.

29 April 2021
“Enterprise Software: Market Opportunities to Rebound and Grow in 2021” (G00744137) has been updated. We have corrected formatting and layout problems in the slides. An updated version of this document is now available on gartner.com

Market Share: Customer Experience and Relationship Management, Worldwide, 2020 (G00743628) has been republished to add additional information concerning vendors in the CRM market whose names changed between 2019 and 2020. Specifically: Conga, Precisely, Zeta Global and Episerver (Optimizely). There are no other changes in the text or estimates in this revised version.

28 April 2021
"Critical Capabilities for Transportation Management Systems" (G00467641) has been republished. The data for Blue Yonder and BlueRock Logistics in Table 2 was transposed and now appears corrected. An updated version of this document is now available on gartner.com.

27 April 2021
“Solution Scorecard for Saviynt Security Manager” (G00739934) has been updated. In the Summary, 318-point Solution Criteria has been changed to 317, and in the Bottom-Line Assessment section, “as of December 2020,” has been changed to “published in December 2019.” The corrected document is now available on gartner.com.

“3 Hybrid Work Challenges Driving Employee Fatigue” (G00746292) has been republished to correct the rankings of employees’ top distractions shown in Figure 1. An updated version is now available on gartner.com.

“Video: Diageo’s Product Segmentation — Investing in Never-Be-Out SKUs to Improve Service” (G00744846) has been republished to amend the Overview section. Text was revised to correct the name of a segment. An updated version of this document is now available on gartner.com.

26 April 2021
"Procurement Technology Roadmap Builder" (G00711630) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for E-Discovery Solutions” (G00731953) has been republished to remove the reference to “collaborative work management products” from the second sentence in Note 1, because the text had been inadvertently included in the original publication. An updated version of this document is now available on gartner.com.

"Working Capital & Cash Flow Benchmarks" (G00711239) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Reach Your Future Customers With These Marketing Channels” (G00747113) has been updated to revise Figure 4: The percentages of the circle do add to 100%. Twelve percent of consumers are Loyal, Not Open to Messages, and 13% are Not Loyal, Not Open to Messages. On the right side of the figure, the top group is Not Loyal, Open to Messages and the bottom group is Loyal, Open to Messages. The corrected document is now available on Gartner.com.

“A Banker’s Guide to Order and Execution Management Systems for Buy-Side Investment Firms”  (G00746351) has been republished to update INDATA Labs to INDATA in Table 1. An updated version of the document is now available on gartner.com.

“Market Trends: SD-WAN and NFV Enable Shift to Internet and Cloud-Centric Enterprise Networks” (G00733455) has been republished to amend the Market Trend section. We clarified text to show that Verizon’s SD-branch is based on a Versa product. An updated version of this document is now available on gartner.com.

23 April 2021
"Three Ways to Create Content That Resonates With Younger Millennials " (G00733961) has been updated to ensure the most recent survey data discussed aligns with Figure 7. An updated version of this document is now available on gartner.com.

21 April 2021
"Creating and Sourcing an Efficient Vendor Portfolio (Kohler)" (G00728562) has been updated with a new title, “Case Study: Designing an Efficient Cybersecurity Vendor Portfolio (Kohler).” An updated version of this document is now available on gartner.com.

20 April 2021
"Market Share: Managed Security Services, Worldwide, 2020" (G00743740) has been republished to correct the entry for AT&T for 2020 in the attached downloadable Excel file. An updated version of this document is now available on gartner.com

19 April 2021
“Market Guide for AIOps Platforms” (G00735577) has been republished to correct the vendor name Digitate in Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

“Infographic: Artificial Intelligence Use Case Prism for the U.S. Healthcare Payer Industry” (G00739462) has been republished. The downloadable infographic has been updated to correct an error in the table where item 21 was a duplicate of item 10.  Item 21 is now correctly labeled Product Configuration and shows the associated mapping indicators. An updated version of this document is now available on gartner.com.

“The Gartner Digital Commerce Vendor Guide, 2021” (G00741536) has been republished to update vendor name “Net Reviews (Verified Reviews)” to “SKEEPERS (Verified Reviews)” on page 28. An updated version is now available on gartner.com.

15 April 2021
“Why the Voice of Society Is Getting Louder” (G00746069) has been republished to update the PowerPoint attachment. The correct presentation is now available, and the document itself has been updated to reflect the additional content from the presentation. An updated version of this document is available on gartner.com.

14 April 2021
“Market Guide for Workstream Collaboration” (G00736832) has been republished to update vendor Symphony’s product name from “NA” to “Symphony” and vendor Rocketchat’s product name to “Rocketchat.” An updated version is now available on gartner.com.

“Critical Capabilities for Application Performance Monitoring” (G00733836) has been republished to correct the Vendors section. In the first sentence of the second paragraph in the Dynatrace vendor profile, we amended our assessment of Dynatrace’s achievements across the four critical capabilities evaluated. An updated version of this document is now available on gartner.com.

“Can I Use One Vendor to Digitize Source-to-Pay?” (G00747656) has been republished to update wording “usual” to “unusual” when describing how certain requirements would be viewed by peer organizations in the Question section on page 2. An updated version is now available on gartner.com.

“Market Share: All Software Markets, Worldwide, 2020” (G00743607) has been republished to show improved 2020 estimates for four vendors: Amazon, Episerver, iCiMS Tencent and TOTVS in the attached downladable Excel file. Adjustments have been made that change the allocations of revenue between markets and subsegments and between regions and countries. In all cases, total revenues remain unchanged. An updated version of this document is now available on gartner.com.

13 April 2021
“Market Guide for Operational Technology Security” (G00737759) has been republished to correct the Representative Vendors section. In Table 3, we changed the product name for the vendor Orange Cyberdefense to “Industrial Systems Cybersecurity.” An updated version of this document is now available on gartner.com.

8 April 2021
“10 Examples of Product Management Structures From Midsize Enterprises” (G00748401) has been republished. The tool discussed has been updated. An updated version of this document is now available on gartner.com.

"Market Share: IT Services, Worldwide 2020" (G00742642) doc has been republished. It has been revised to update Gartner’s revenue estimates for Cegeka, McKinsey and Sitel. The data has been added in the downloadable Excel sheet. An updated version of this document is now available on gartner.com.

"Tech CEO Insight: Evaluate and Pilot Account-Based Marketing" (G00742161) has been updated. We have corrected Figure 1 so that, under “Achievable ABM Practices,” the scope has been changed to “Set of highly targeted accounts with expansion potential.” An updated version of this document is now available on gartner.com.

7 April 2021
“3 Culture and Hybrid Work Conversations HR Leaders Must Have With the C-Suite” (G00733283) has been republished to clarify some of the data. An updated version of this document is now available on gartner.com.

Market  Share: Semiconductor Wafer Fab Equipment, Worldwide, 2020 (G00743637) has been republished to correct an error in the attached downloadable Excel file. The data in the Company Report tab for segment market share for each company has now been corrected. An updated version of  this document is now available on gartner.com.

6 April 2021
“Digital Marketing Survey 2021, Part 2: Old Challenges Persist as New Disruptive Forces Emerge” (G00746391) has been republished to correct two column headers in Figure 4. An updated version is now available on gartner.com.

5 April 2021
"What Opportunities Do Gamers and Gaming Culture Create for Your Brand?" (G00739825) has been updated to correct the source and n number for Figure 3. The corrected document is now available on gartner.com

1 April 2021
“Forecast: Communications Service Provider Operational Technology, 1Q21 Update” (G00743195) has been republished to correct the quarter of the year in the downloadable Excel file. The quarter of the year label in the Summary Tables tab has been updated from 2Q21 to 2Q20. No estimates were changed. An updated version of this document is now available on gartner.com.

31 March 2021
"Digital IQ Index: Hospitals and Health Systems 2021" (G00741737) has been republished because a sorting error in the source data, resulting in incorrect rankings for some covered brands. An updated version of this document is now available on gartner.com

In "Digital Marketing Survey 2021, Part 1: Agile Planning and Clear Leadership Mitigate Disruption" (G00729634), Figure 7 has been updated with a new legend to reflect colors of bars in the chart. An updated version of this document is now available on gartner.com.

30 March 2021
“Solution Comparison for PKI and Certificate Management Tools” (G00735940) has been republished. In the downloadable Excel tool, the scores for Sectigo were incorrect. They had been duplicated from the scores for PrimeKeys. All scores and visuals within the document published on gartner.com were correct. The Excel tool has been updated, and an updated version of this document is available on gartner.com.

The Forecast: Mobile Phones, Worldwide, 2019-2025, 1Q21 Update (G00743196) has been republished to correct an error in the Pivot table of the attached downloadable Excel file. In the Technology tab, the data for 4G & 5G has been updated to correct the inaccuracies with the 4G-5G splits. An updated version of this document is now available on gartner.com.

29 March 2021
“Using Personas to Target Employee Communications” (G00712233) has been republished to include the correct logo for ACC. An updated version is available on gartner.com.

“Case Study: Gamified Employee Technology Training (First Citizens)” G00740654 has been updated with the correct figure for revenue for First Citizens Wealth Management, A Division of First Citizens BancShares. An updated version of this document is now available on gartner.com

26 March 2021
“Solution Scorecard for Microsoft Cloud App Security” (G00735963) has been updated. In the Cloud Security Posture Mgmt. tab of the spreadsheet, the criterion “CSPM supports SaaS apps” was erroneously labeled “No.” This has been changed to “Yes” and the score percentage adjusted. An updated version of the document is now available on gartner.com.

"Tool: Electronic Health Record Readiness Assessment" (G00745743) has been republished. The downloadable tool file has been updated to correct an error where the “Update Graphic” and “Copy Graphic to PPT” buttons were missing from the Output tab.  An updated version of this document is now available on gartner.com.

25 March 2021
“The Future of Sales in 2025: A Gartner Trend Insight Report” (G00730671) has been republished. We initially stated that Gartner would release a Phase 2 of this report in February 2021, but this additional phase will now not be published. An updated version of this document is now available on gartner.com.

“3 Keys to Building Content for Gen Z” (G00733960) has been updated to correct Figure 7. Social media is actually Gen Z’s third preference for brand communications, not fourth. The correct final order is: 1. Direct mail, 2. Brand website, 3. Social media, 4. Store staff, 5. Brand mobile app, 6. Email, 7. Customer service, 8. SMS/Text message, 9. Blogs/Podcasts. The corrected document is now available on Gartner.com.

23 March 2021
“Toolkit: Data Slicer to Derive a Cloud Office Migration Tools Shortlist” (G00733459) has been republished to remove revenue and pricing information for vendor BCC from the attached downloadable Excel file. An updated version is now available on gartner.com.

“Market Guide for Cloud Office Migration Tools” (G00736456) has been republished to remove revenue and pricing information for vendor BCC from the Representative Vendors table and Vendor Profiles section, at the vendor’s request. An updated version is now available on gartner.com.

22 March 2021
“5 Women Leaders Share Keys to Optimistic, Authentic Leadership During Times of Uncertainty” (G00730235) has been updated to correct a data point; 62% of respondents to a Gartner Research Survey ranked effective communication as one of the most important skills a leader must possess. An updated version of this document is now available on gartner.com.

“Vendor Rating: Hewlett Packard Enterprise” (G00738463) has been republished. In the Overall Rating section, we added HPE Pointnext Services to the list of HPE’s strategic business groups. In the seventh paragraph of the Product/Service section, we changed the value of assets owned by HPEFS to over $13.3 billion. In the third bullet in the Corporate Viability section, we clarified our assessment of HPE’s GreenLake “everything as a service” model. An updated version of this document is now available on gartner.com.

“Emerging Technologies: AI Service Trend Insights” (G00733157) has been updated to include missing text in columns 3 and 4 of Table 1. An updated version of this document is now available on gartner.com.

19 March 2021
“Gartner Peer Insights ‘Voice of the Customer’: Distributed File Systems and Object Storage”(G00745383) has been republished to correct the presentation of the vendor name Pure Storage. The vendor name has been changed from Pure to Pure Storage in Figures 1 through 7, 9, 11 and 22; Figure 22 caption; and the vendor link listed below Figure 22. An updated version of this document is now available on gartner.com.

"Building the Case for Diversity, Equity and Inclusion"  (G00744722) has been republished with additional scripting on page 10 of the Create DEI Consensus Through Change document. The scripting has been updated to include more detail and context.

“Gartner Peer Insights ‘Voice of the Customer’: Procure-to-Pay Suites” (G00745392) has been republished to delete the vendor Corcentric as it did not fulfill the criteria for inclusion after a significant number of reviews for this vendor were removed. To replicate the change, Figures 1 through 4 and 7 have been updated, and the vendor image has been removed. An updated version of this document is available on gartner.com.

18 March 2021
“Customer Service Operations Benchmarking Dashboard” (G00712709) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for Global Trade Management” (G00735164) has been republished to correct the location of Expedient Software’s headquarters to Australia. An updated version is now available on gartner.com.

17 March 2021
“Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation” (G00740010),  “Gartner Peer Insights ‘Voice of the Customer’: Product Management and Roadmapping Tools” (G00743530) and “Gartner Peer Insights ‘Voice of the Customer’: Security Awareness Computer-Based Training” (G00741450) have been republished. Gartner has added information on changes to review counts on the Peer Insights site that relate to the vendors listed and data contained in the following documents. Updated versions of these documents are now available on gartner.com.

16 March 2021
"Modernize Your TV Advertising" (G00739657) has been republished. The dot labeled “Digital First” has been changed to “Online Video” in Figure 3 and the same term was changed in Table 1. An updated version of this document is now available on gartner.com.

15 March 2021
Critical Capabilities for Cloud Database Management Systems for Analytical Use Cases (G00468198) has been republished due to a scoring error that was identified and corrected for SAP (Data Warehouse Cloud) in relation to the Multiple Data Types/Structures capability. The scoring charts have been revised to reflect the correct scores for SAP in multiple use cases. An updated version of this document is now available on gartner.com.

“Cloud Vendor Due Diligence Checklist” (G00711728) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Internal Control Questionnaire (ICQ) Builder: Third-Party Management” (G00711662) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

12 March 2021
"Onboarding Must Work Better, Especially for Remote Hires" (G00740534) has been republished to correct two minor errors citing survey data. The sentence, “...only 52% of recruiting staff believed the onboarding process effectively integrated new employees...” has been updated to read “...only 44% of recruiting staff believed the onboarding process effectively integrated new employees…..” The sentence “And while 59% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, that leaves a significant number who see a gap,” has been updated to read: “Only 30% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, leaving a significant gap.” An updated version of this document is now available on gartner.com.

"Gartner Business Quarterly — 1Q21" (G00740344) has been republished to correct two errors citing survey data in the downloadable attachment. On page 24, “...only 52% of recruiting staff believed the onboarding process effectively integrated new employees...” has been updated to read “...only 44% of recruiting staff believed the onboarding process effectively integrated new employees…..” On page 28, “And while 59% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, that leaves a significant number who see a gap,” has been updated to read: “Only 30% of recruiting staff members agree their organization’s onboarding process effectively builds a new-hire’s network, leaving a significant gap.” An updated version of this document is now available on gartner.com.

11 March 2021
"Fostering Cultural Connection in Onboarding" (G00735289) has been republished to correct a minor error citing survey data. The sentence, “Only 52% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture,” has been updated to read: “Only 44% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture.” An updated version of this document is now available on gartner.com.

"HR Leaders Monthly: November 2020" (G00735327) has been republished to correct a minor error citing survey data on page 15 of the downloadable attachment. The sentence, “Only 52% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture,” has been updated to read: “Only 44% of recruiting staff say their organization’s onboarding process integrates new hires with the company culture.” An updated version of this document is now available on gartner.com.

10 March 2021
“Market Guide for Sales Performance Management” (G00733305) has been republished. The name of one of vendor Anaplan’s solutions has been corrected to “Anaplan Sales Insights” in the Vendor Products table. In addition, the sentence “Anaplan’s solution supports Anaplan for Sales with Anaplan Sales Planning, Anaplan Sales Incentives and Anaplan Sales Insights” has been updated to “Anaplan for Sales supports solutions for sales planning, sales incentives and sales insights” in Anaplan’s Vendor Profile. An updated version is now available on gartner.com.”

8 March 2021
“Gartner Courses” (G00726002) has been updated to remove references to Adobe Flash, which is no longer in use. In addition, CPE credits for the Analytical Procedures course have been updated from 2.5 to 3 and information for the Basic Auditing Principles courses has been updated.

“Communications Technology Radar” (G00710367) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

5 March 2021
“Case Study: A Culture of Data Literacy and Data-Driven Decision Making (Froedtert & the Medical College of Wisconsin)” (734768) has been republished to correct the revenue data for Froedtert. In 2020, Froedtert’s revenue was $2.7 Billion (previously listed as $1.2 Billion). An updated version of this document is now available on gartner.com.

The “Market Analysis and Statistics Research Catalog” (G00745774) has been republished to correct an error in the format of the attachment. The format of the Excel attachment has been changed from xlsx to an xlsm format to enable the proper functioning of the macro. Also, in the MAS Catalog Tab in the downloadable Excel file, some research notes that were cited inadvertently have been deleted. An updated version of this document is now available on gartner.com.

4 March 2021
“Magic Quadrant for Managed Workplace Services, Europe” (G00467448) was republished 4 March 2021. In the Vendor Strengths and Cautions section, Computacenter’s annual European MWS revenue was corrected to “roughly $1.1 billion (up 8%).” The updated document is now available on gartner.com.

“Nonarchitects Driving Architecture Decisions: Who Gave Them the Keys?” (G00744792) has been republished. The sentence “All three factors listed above must be true to denote architectural significance” has been replaced with “At least one of the three factors listed above must be true to denote architectural significance. The gradient scale of architectural significance could be based on how many factors are true and to what extent.” An updated version is now available on gartner.com.

“Case Study: Machine-Learning-Based Risk Detection (RBC)” (G00735549) has been republished to update the revenue and employee count to more recent data. An updated version is now available on gartner.com.

3 March 2021
“Innovation Insight for Autonomous Testing" (G00730155) has been republished. The sentence “As a result, we estimate the current adoption rate of continuous quality at less than 5% of the addressable market” has been replaced with “As a result, we estimate the current adoption rate of autonomous testing at less than 5% of the addressable market” in the “Adoption Rate” section. An updated version is now available on gartner.com.”

2 March 2021
“The Need for Assurance Speed” (G00711174) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Internal Control Questionnaire Builder: Supply Chain Cycle” (G00470192) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Tool: COVID-19 Disclosures and Management Discussions in 10-Q Filings” (G00727393) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Market Guide for Insider Risk Management Solutions” (G00719729) has been republished correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Bottomline to “Insider and Employee Fraud,” and we corrected the location of the vendor SecZetta’s headquarters. An updated version of this document is now available on Gartner.com.

1 March 2021
"Predicts 2021: Supply Chain Technology" (G00731397) has been republished. The sample list of vendors with platforms supporting supply chain planning has been revised to correctly reflect Aera Technology. An updated version of this document is now available on gartner.com.

25 February 2021
“Tool: Supplier Risk Prioritization” (G00740993) has been republished to correct a formula error in the Maturity Assessment & Net Risk tab because the Current Maturity scores wouldn't populate. An updated version is now available on gartner.com.

24 February 2021
"Market Guide for AI-Enabled Translation Services" (G00725153) has been updated to amend Memsource’s data in Tables 4 and 5 to bring it in line with the information provided by other vendors regarding AI translation. Specifically: Table 4 column 2 from N/A to 2 and column 4 from N/A to 3; Table 5, columns 2, 6, 8, 12, 13 and 14 from “No” to “Yes.” An updated version of this document is now available on gartner.com.

“Tool: IT Services Labor Rate Calculator” (G00734799) has been republished to correct a formula in the “Calculated Blended Rate” section of the Advanced Labor Rate Analysis tab in the downloadable Excel file. An updated version of this document is now available on gartner.com.

23 February 2021
“Market Guide for Oracle Cloud Infrastructure Professional and Managed Services” (G00729547) has been republished to correct the IT Convergence vendor profile in the Representative Vendors section, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

“Market Guide for Account-Based Marketing Platforms” (G00725858) has been updated. Vendor Madison Logic was inadvertently omitted. This document has been republished to include the company. The corrected document is now available on Gartner.com.

22 February 2021
“Real Estate Asset Acquisition Tool” (G00710405) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

19 February 2021
"Market Guide for Retail Distributed Order Management Systems" (G00732762) has been republished. The new clients list in the Kibo section of the report has been revised to more accurately reflect Kibo’s clients. An updated version of this document is now available on gartner.com.

“Select the Right Key Management as a Service to Mitigate Data Security and Privacy Risks in the Cloud” (G00741005) has been republished to correct the Analysis section. Under the heading “CSP HSM”, we changed the entry for Azure to “Azure — Thales” in list of CSP HSM choices. An updated version of this document is now available on gartner.com.

“Data Analytics in Audit Benchmark (G00715432) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.”

16 February 2021
Forecast: Enterprise Managed Communications Services Growth Trends, Worldwide, 2020 Update (G00716751) has been republished to correct a forecast model error affecting end-user spending in the “Managed Mobile Services” and “Managed WAN” segments. Additionally, the “Wireline and Mobile Connectivity” segments have been removed from the downloadable Excel file. This has been done to avoid any duplication of data with any other published research. The market size and growth rates have been updated in both the Wrapper document and in the downloadable Excel file. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Indoor Location Services, Global” (G00466926) has been republished to correct the spelling of the vendor name “Ubiquicom” in the Magic Quadrant graphic (Figure 1) and in the Vendor Strengths and Cautions section. An updated version of this document is now available on gartner.com.

"Competitive Landscape: Hyperautomation Service Providers" (G00731437) has been republished to revise Figure 3 to correct the spellings of NexBotix and Spectar Group, to place Genpact in the correct revenue tier for hyperautomation consulting and implementation services, to remove Wipro from the column for hyperautomation managed services and to place Spectar Group into the column for hyperautomation managed services. The corrected report is now available on gartner.com.

15 February 2021
“Tool: Manager Role Activity Prioritization Scorecard” (G00738761) has been republished to correct a minor error in the tool. An updated version is now available on gartner.com.

“How the COVID-19 Pandemic Impacted Contact Volumes and Self-Service Migration” (G00739749) has been republished to correct a minor error in Figure 4. An updated version is now available on gartner.com.

12 February 2021
“Case Study: U.S. HHS Develops Rapid Response to COVID-19 Data Challenge (HHS Protect)” (G00739400) has been republished to correct an instance of the organization’s full name. An updated version of the document is now available on gartner.com.

11 February 2021
“Solution Criteria for Colocation Providers” (G00727967) has been republished. In the Support criteria section, a duplicate criterion “On-site support staff: The provider must provide on-site engineering staff 24/7” was removed. The total number of criteria was adjusted from 155 to 154.  An updated version of the document is now available on gartner.com.

10 February 2021
“What Is the Risk of Actually Losing Your Cloud Provider?” (G00744753) has been republished to indicate that AWS provided Parler with approximately 30 hours of notice before its account was suspended. A revised version of this document is now available on gartner.com.

"Forecast: Enterprise Networking Connectivity Growth Trends, Worldwide, 2019-2024, 2020 Update" (G00717872) has been republished to correct a forecast model error affecting end-user spending in all segments. The market size and growth rates have been updated in both the Wrapper document and in the downloadable Excel file. An updated version of this document is now available on gartner.com.

9 February 2021
“Merlin (Automated Supplier Scorecard Platform)” (G00711369) has been republished to correct an error in the tool. An updated version is now available on gartner.com.

“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. The descriptions in the Digital Business Services Market Segment Description column of Table 3 were transposed. An updated version of this document is now available on gartner.com.

2 February 2021
“Market Guide for Life Science Regulatory Information Management Solutions” (G00731504) has been republished to correct an issue with a vendor. Generis was excluded from a list of software vendors providing RIM solutions. An updated version is now available on gartner.com.

29 January 2021
“Tool: Supply Chain New Product Risk Assessment Dashboard” (G00740274) has been republished to fix the Excel attachment. In the attachment, the dashboard was not populating with data entered from previous tabs.

“Cloud Shift Will Shape IT Strategies for Executive Leaders Through 2024” (G00743172) has been republished to amend the Recommendations section in order to better address the requirements of an executive audience. An updated version of this document is now available on gartner.com.

28 January 2021
“Market Guide for Partner Relationship Management Applications” (734805) has been republished to correct the naming convention for the vendor LogicBay. LogicBay was acquired by Pluribus Technologies in October 2020, but continues to operate under the LogicBay brand name.

26 January 2021
“Forecast Analysis: Remote Work IT Spending, Worldwide” (G00729335) has been updated to correct Table 1’s title to state “billions of dollars.” An updated version of this document is now available on gartner.com.

22 January 2021
“10 Essential Practices for Success in Implementing the Scaled Agile Framework (SAFe)” (G00739151) has been republished to correct the list of interviewees found in the Evidence section. Cecile Auret, lean-agile coach at Pole Emploi, SPC and RTE, has been added to the list. An updated version of this document is now available on gartner.com.

20 January 2021
The downloadable tool accompanying Tool: How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2021 (G00733512) has been updated to represent that Pomeroy is a separate legal entity from Getronics, since June 2020. It is still part of the GWA (Global Workplace Alliance). An updated version of this document is now available on gartner.com.

19 January 2021
 "Market Guide for CSP Operations Support System Solutions” (G00737418) was revised to correct the text in the Whale Cloud vendor profile to add “Europe” to the list of areas where Whale Cloud has a majority of its clients. An updated version of the document is now available on gartner.com.

“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. The descriptions of Digital Strategy and Digital Business Model Transformation in Table 3 were transposed. An updated version of this document is now available on gartner.com.

18 January 2021
“Forecast: Communications Service Provider Operational Technology, 4Q20 Update” (G00716769) has been republished to correct some data errors in the downloadable Excel file. The data within the Pivot Tables 2-1, 3-1, 4-1 and 5-1 has been corrected for years 2020 through 2024. The data displayed for all Summary Tables is correct. An updated version of this document is now available on gartner.com.

12 January 2021
“2021 CIO Agenda: A Turkey Perspective” (G00735621) has been republished to update Figure 9. “Enterprise Resource Planning” was duplicated as a technology investment and has been corrected to show “E-Commerce/Citizen Portal/Website.” An updated version of the document is now available on gartner.com.

11 January 2021
"Partner With Digital Dragons to Accelerate Your Digital Business" (G00719634) has been republished. An interviewee’s title and division in BBVA have been corrected. An updated version of this document is now available on gartner.com.

8 January, 2021
“Market Guide for Meter Data Management” (G00721322) was republished 8 January 2021. In Figure 3, the following market split percentages were updated for Hansen: License Fee, changed to 9%; Implementation Services, changed to 42%; and Maintenance and Support, changed to 49%. In Figure 4, Hansen’s Metered Points per MDM in Production were corrected from 16 million to 25 million. In the Market Direction section, “Itron-Silver Spring Networks and Terranova on the AMI communications side” was revised to “Silver Spring Networks (acquired by Itron in 2018) and Terranova on the AMI communications side.” The updated document is now available on gartner.com.

“Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications” (G00719620) has been republished to include seven vendors inadvertently omitted from Table 2, Table 3 and Table 4. These vendors are: Retail Express, SAS Institute, Sciative Solutions, SO1, Solvoyo, Symphony RetailAI and TCS. An updated version is now available on gartner.com.

7 January 2021
“Forecast Analysis: Wearable Electronic Devices, Worldwide” (G00716950) has been updated to correct some data points in Table 1 and Table 2, and to clarify the footnote to Figure 1. An updated version of this document is now available on gartner.com.

“Predicts 2021: Organizational Resilience” (G00735230) has been republished to correct the definition of organizational resilience in Figure 1 in the Analysis section. An updated version of this document is now available on gartner.com.

“Forecast Analysis: Remote Work IT Spending, Worldwide” (G00729335) has been to correct Figure 1; data was incorrectly presented. An updated version of this document is now available on gartner.com.

“4 Fundamental Factors to Determine the Level of Centralization Within the Controllership” (G00738826) has been republished to correct inconsistent figure titles for Figures 3 and 4. An updated version is now available on gartner.com.

6 Janaury 2021
“Operations Benchmarking” (G00710115) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Service Operations Benchmarking” (G00712252) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

“Customer Service Budget, Headcount and Cost to Serve Benchmarking Survey” (G00725596) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.

"Demystifying XOps: DataOps, MLOps, ModelOps, AIOps and Platform Ops for AI" (G00737833) has been republished. Table 1 incorrectly listed Cloudera SDX as “Cloudera DSX.” An updated version of this document is available on gartner.com.

“Top 25 North American Supply Chain Graduate University Programs, 2020” (G00730695) has been republished due to a scoring error that impacted graduate programs ranked 23 through 25 in this research. Figure 1 has been revised to reflect the correct rankings, which now include the University of Wisconsin, Madison. Wayne State University has been dropped from the Top 25 rankings and moved into the "Ones to Watch" category. Related data points have been corrected in the Highlights section of this research. An updated version of this document is now available on gartner.com.

“Semiconductor Forecast Database, Worldwide, 4Q20 Update” (G00717428) has been republished to correct the quarter of the year in the Wrapper and the downloadable Excel file. The quarter of the year in the Summary has been updated from 2Q20 to 3Q20. An updated version of this document is now available on gartner.com

"Consumer Top Trend 2021: As Side Gigs Mainstream, Brand Strategies Must Adjust" (G00734991) has been updated to correct a mislabeling on Figure 8. In the Total column, “all others” was relabeled from 39% to 50%. The document is now available on gartner.com

“Forecast: Enterprise Infrastructure Software, Worldwide, 2018-2024, 4Q20 Update”(G00717051) has been republished to correct the estimates in the CSV file. The estimates for the Infrastructure Software segment have been updated in the CSV file and the values now match the values shown in the Wrapper. An updated version of this document is now available on gartner.com.

“Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2018-2024, 4Q20 Update” (G00739545) doc has been republished. The data for Segment 1 was missing in the Pivot table. The missing data has been added in the downloadable Excel sheet. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Enterprise Application Software, Worldwide" (G00716803) has been republished to correct the numbers in Table 1. The data has been corrected to use U.S. dollars, since it erroneously displayed constant U.S. dollars originally. An updated version of the document is now available on Gartner.com.

"Magic Quadrant for Voice of the Customer" (G00468132) has been republished to amend Qualtrics’ summary text, in which we stated that the vendor “has the highest percentage of deals over $1 million” of all vendors evaluated. This detail has been removed and an updated version of the Magic Quadrant is now available on gartner.com.

5 January 2021
“Market Opportunity Map: Digital Business Services, Worldwide” (G00732136) has been updated. Bolded text describing ranges (fragmented low growth, fragmented high growth, concentrated low growth, concentrated high growth) have been added to Figure 1. An updated version of this document is now available on gartner.com.