Corrections 2020

A listing of corrections, errors and omissions.


Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

22 May 2020
“Market Share: Enterprise Infrastructure Software, Worldwide, 2019” (G00717070) has been republished to correct the revenue estimates for six vendors in the downloadable Excel file. The corresponding changes have been made in the Summary and the Overview sections. We have revised the revenue estimates for Ivanti, Optimove, TIBCO and Other Software Vendors based on additional analyses. The historical revenue estimates for “Veeam” have also been revised as per the updated analysis. Quest revenue estimates have been reclassified as “Other Infrastructure Software.” Revenue estimates for “SAP” have been revised to reflect its correct representation across the regions it operates in.

An updated version of this document is now available on gartner.com

“Ignition Guide to Communicating the Rightsizing Decision” (G00725425) has been republished to emphasize the role of Communications’ function and its partnership with executive leaders in crafting the overall rightsizing communication strategy. The updated document is now available on Gartner.com.

“Market Guide for Subject Rights Request Automation” (G00463762) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Beacon AI to “Automated Subject Rights Request.” An updated version of the document is now available on gartner.com.

"Engage Business Partners" (G00443879) has been retracted to remove intellectual property no longer owned by Gartner. We apologize for the inconvenience.

21 May 2020
"Market Share Analysis: Wireless LAN, Bluetooth, GNSS and NFC Semiconductors, Worldwide, 2019” (G00717902) originally said that discrete Wi-Fi semiconductors declined by 4% in 2019. The corrected version says discrete Wi-Fi semiconductors declined by 5.2% in 2019. The corrected report is now available on gartner.com.

20 May 2020
“Market Share: Enterprise Application Software, Worldwide, 2019” (G00716706) has been republished to correct the revenue estimates for eight vendors in the downloadable Excel file. The corresponding changes have been made in the Summary and the Overview sections. We have revised the revenue estimates for Workday, Optimove, and Other Software Vendors based on additional analyses. The revenue estimates for Logi Analytics, ThoughtSpot, YellowFin and GoodData have been reclassified as “Modern BI” and Quest revenue estimates reclassified as “Other Infrastructure Software.” Revenue estimates for “SAP” have been revised to reflect its correct representation across the regions it operates in. An updated version of this document is now available on gartner.com

“Market Guide for Adaptive Project Management and Reporting” (G00722385) has been republished to correct the first bullet in the Key Findings section, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

“CEB IT Roadmap Builder” (G00442886) has been retracted because the service described is no longer available to Gartner clients.

19 May 2020
"Market Guide for Smart Robots in Retail" (G00724576) has been republished to update the name of Zebra Technologies in Table 3. An updated version of this document is available on gartner.com.

“CFO Cost Reduction Actions: Week of 3 May 2020” (G00727545) has been republished to insert a revised Figure 5. The text referencing this figure was updated as well. An updated version of this Data View is now available on gartner.com.

“Market Guide for Revenue Management in Pharmaceuticals and Biotechnology” (G000720283) has been republished to update information about Vistex’s product in Table 2. An updated version of this document is available on gartner.com.

"Market Share: All Software Markets, Worldwide, 2019" (G00716707) has been republished as few errors were discovered in the pivot table and hence the data in the wrapper document needs to be updated accordingly.

Summary: The worldwide enterprise software market grew by 11.7% in 2019.

Overview Section: Worldwide enterprise software revenue totaled $482.3 billion in 2019, a 11.7% increase from a revenue of $431.8 billion in 2018.

“Market Guide for Mobile Workforce Management Systems for Utilities” (G00720075) has been revised to correct the vendor write-up for Gomocha to remove any mention of Tensing. The revised document is now available on Gartner.com.

“Critical Capabilities for Application Performance Monitoring” (G00463451) has been republished to correct the vendor New Relic’s product name “New Relic One” in the Analysis and Vendors sections, and in Tables 2 and 3 in the Critical Capabilities Rating section. An updated version of this document is now available on gartner.com.

18 May 2020
“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide, 4Q19 Update” (G00716797) has been revised to adjust the 4Q18 numbers for Nutanix, Others and Total. An updated version of the document is now available on gartner.com.

14 May 2020
“Market Guide for Network Access Control” (G00719265) has been republished to correct the Representative Vendors section. In the Hewlett Packard Enterprise-Aruba vendor profile, we removed reference to Cyber Catalyst and clarified the text relating to the Aruba Policy Enforcement Firewall. An updated version of this document is now available on gartner.com.

13 May 2020
The title of “Tool: Guide to Preparing Your Office for Customer Service Staff After COVID-19 (original title)” (G00726376) has been updated to “Tool: Guide to Preparing Your Office for the Return of Employees After COVID-19,” which better reflects the utility of the content.

12 May 2020
“Ignition Guide to Designing a Supply-Chain-Aligned Logistics Performance Scorecard” (G00710683) has been republished to correct an access error in one of the tools. An updated version is now available on gartner.com.

11 May 2020
“Solution Comparison for Endpoint Detection and Response Technologies and Solutions” (G00379502) has been republished to correct a rating in Figure 1. For Tanium, the Remediation and Rollback category is now listed as Medium. An updated version of this document is available on gartner.com.

“Forecast Analysis: Integrated Systems, Worldwide” (G00716802) was updated to correct the 2021 numbers in the Notable Changes section. In 2021, Gartner expects to see a rebound of 7.4% growth to $10.0 billion in the integrated system market. An updated version of this document is now available on gartner.com.

8 May 2020
“2020 Audit Fee and Auditor Satisfaction Benchmarks” (G00727288) has been republished to correct a minor error in the attachment. The revised document is now available on gartner.com.

6 May 2020
“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. Under the subheading “Other Vendors,” we corrected the vendor name “Netis Technologies.” An updated version of this document is now available on gartner.com.

“China Summary Translation: 'How to Cultivate Effective 'Remote Work' Programs'” (G00722619) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

5 May 2020
“Cool Vendors in Multichannel Marketing” (G00721186) was republished 22 April 2020 to update information on Iterable in the Where They Are Now section. Rather than “a growing presence in Western Europe,” the company has a growing presence across Europe. Also, rather than “plans” to expand into APAC and Latin America, it has a presence in APAC and Latin America via system integrator partnerships, and plans to open an office in Sinapore. The updated document is now available on gartner.com.

"Cool Vendors in AI for Banking and Investment Services” (G00720188) has been updated to revise the Eigen Technologies “Why Cool” section. 1. We clarified that the main advantage of the platform is that it requires limited training data requirements. 2. The final accuracy rate went from 91% to 98%. 3. We updated the list of most-used documents. The current version is now available on gartner.com

“Tool: Communications Cost Management Idea Prioritization Tool” (G00726599) was republished 27 April 2020 to update the Excel attachment. The original attachment had a technical issue and clients were not able to add their own ideas to the list for prioritization, which they are now able to do with the updated version. The updated document is now available on gartner.com.

"Market Guide for Customer Data Platforms" (G00719681) has been revised to update the company name Arm Treasure Data and its’ product Arm Treasure Data CDP as well as D4T4 Solutions’ product name Celebrus. An updated version of this document is now available on gartner.com.

“How to Advertise in Uncertain Times: Lessons From COVID-19" (G00725172) has been updated to remove two references to the date of the first COVID-19-related U.S. death, since that date has since been revised. The document is now available on gartner.com.

“How to Cultivate Effective ‘Remote Work’ Programs” (G00350370) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

“How to Cultivate Effective ‘Remote Work’ Marketing Teams” (G00704523) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

“Supply Chain Brief: Global Supply Chains Prepare for Impact From Coronavirus" (G00467127) has been republished to add a legal disclaimer to the What You Need to Know section. Additionally, in the Recommendations section, we clarified our advice about working with legal counsel in the “Short Term (Next Month)” category. An updated version of this document is now available on gartner.com.

4 May 2020
“Measuring and Managing Risk-taking" (G00430983) has been retracted due to the client rescinding its participation.

1 May 2020
“Reinforce a Risk-Aware Culture” (G00422794) has been retracted due to the client rescinding its participation.

“Map Risk Roles (John Deere)” (G00707782) has been retracted due to the client rescinding its participation.

“Measuring and Influencing Risk Climate” (G00430981) has been retracted due to the client rescinding its participation.

30 April 2020
The “Forecast: Semiconductor Capital Spending, Worldwide, 1Q20 Update” (G00717992) doc has been republished. In the downloadable Excel file, we have revised the year in the title of Table 2-1 to 2019-2024 and the year range for the CAGR in Tables 2-1, 3-1 and 3-2 has been changed from “2018-2023” to “2019-2024.” An updated version of this document is now available on gartner.com.

“Toolkit: How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2020” (G00450945) has been republished. The Contacts tab in the downloadable spreadsheet tool has been updated. An updated version of this document is now available on gartner.com.

28 April 2020
"General Manager Insight: COVID-19’s Potential Impact on Software Spending" (G00722696) has been updated. We have clarified that the market segments where a consumption-based revenue model is sometimes used (and not predominantly used) will be particularly impacted by COVID-19. An updated version of this document is now available on gartner.com.

“Market Guide for Speech-to-Text Solutions” (G00451355) has been republished to account for several minor revisions to vendor details in Tables 2 (Almawave), 3 (Almawave, IBM) and 4 (Google). The Almawave vendor profile has been updated, as has the Market Analysis section to include IBM in the “Self-serve (and community)” category.  An updated version of this document is now available on gartner.com.

27 April 2020
“Use Gamification to Flatten the Curve of COVID-19 Infections” (G00723995) has been republished to correct the Analysis section. Under the subheading “Contact Tracing,” we revised our summary of the guidance from the World Health Organization (WHO) on the circumstances in which individuals should quarantine for 14 days. An updated version of this document is now available on gartner.com.

"Update: Changes to Gartner’s Public Cloud Service Geographic Coverage and Segmentation, 2020" (G00466988) has been revised. Due to numerous COVID-19 related activities, the segmentation changes originally planned for June 2020 will not be released until September 2020 as part of the third-quarter Forecast.  An updated version of this document is now available on gartner.com.

“Magic Quadrant for CRM and Customer Experience Implementation Services” (G00386413) has been republished to correct Wipro’s product platform focus. An updated version of this document is now available on gartner.com.

"Update: Gartner to Revise Its Enterprise Network Equipment Forecast and Market Share Coverage" (G00464414) has been revised. Due to numerous COVID-19 related activities, the segmentation changes originally planned for June 2020 for the second-quarter Forecast will not be released until September 2020 as part of the third-quarter Forecast.  An updated version of this document is now available on gartner.com.

24 April 2020
The “Tool: Gartner Peer Insights Security Markets Product Strategy Satisfaction Drivers” (G00467812) doc has been republished. In the previous version, the downloadable Excel file did not include data for all of the markets mentioned within the Wrapper document.  The missing data for 13 markets has been added in the Excel sheet.  An updated version of this document is now available on gartner.com.

“Forecast Analysis: Global Industry Recession Scenario” (G00725155) was updated to correct a sentence regarding education institutions’ plans to employ distance learning to mitigate risks associated with COVID-19.Furthermore, in the Manufacturing and Natural Resources section, the most impacted subverticals were changed to natural resources and materials, and heavy industry, due to a reevaluation of the data sources based on changed assumptions. An updated version of this document is now available on gartner.com.

23 April 2020
“COVID-19 Response: Top 7 Cost Reduction Actions for I&O Leaders” (G00724078) has been republished to add a legal disclaimer to the Introduction section. Additionally, in Table 1 in the Analysis section, we clarified our advice about consulting legal counsel in the “Reduce Telecommunications Costs” and “Assess Procurement and Vendor Relationships” categories. An updated version of this document is now available on gartner.com.

22 April 2020
"Business Impact Assessment Template (USPS)" (G00430593) has been retracted due to client request.

The “Forecast: Enterprise IT Spending for the Banking and Securities Market, Worldwide, 2019-2023, 4Q19 Update” (G00718689) doc has been republished to correct the year in the title. The year has been updated from 2019-2025 to 2019-2023 to match the time frame of the data provided in the Excel attachment. An updated version of this document is now available on gartner.com.

21 April 2020
"Forecast Analysis: AI Neural Network Processing Semiconductor Revenue, Worldwide” (G00719026) has been republished to correct one of the Forecast Assumptions. The corrected Forecast Assumption says that more than 15% of servers deployed in data centers will include workload accelerators by 2024, rather than by 2023, as stated originally. The corrected report is now available on gartner.com.

"Generational Differences in the COVID-19 Consumer Context" (G00724320) Figure 1 and its corresponding explanation in the text have been updated to clarify that we are comparing the values of consumers who in 2010 were the same age as Gen Zers were in 2019 (not Gen Z in 2010 vs. Gen Z in 2019). The document is now available on gartner.com.

“Survey Analysis: The Business Value of Manufacturing Execution Systems” (G00448052) has been republished to revise the data for 2016 in Figure 4. The data was incorrect due to input error. An updated version of the document is now available on gartner.com.

17 April 2020
"Next Steps for Sales Leaders After the Initial COVID-19 Disruption" (G00723314) has been updated to reflect newer survey findings from 31 March 2020, given the rapidly developing story related to COVID-19. The sample size went from 26 to 80, changing the findings on the bar charts. The document is now available on gartner.com.

“Vendor Rating: IBM” (G00721366) has been republished to correct the Additional Analyst Insights section. We clarified our descriptions of IBM's Platform Middleware and its Application Infrastructure and Integration Middleware. Under the subheading “Infrastructure and Cloud Services,” we removed IBM Cloud PakCloud Private from the list of cloud offerings. Under the subheading “Blockchain,” we corrected the second bullet to clarify that the company built two major industry consortia on blockchain that are in production. An updated version of this document is now available on gartner.com.

“Healthcare Technology Innovations for Identifying and Managing COVID-19 Patients” (G00723834) was republished 17 April 2020 to add that mobile applications leverage Bluetooth signals as well as GPS tracking logs to compare the location trail of an individual with those diagnosed with COVID-19 to identify and alert individuals who have come into close proximity with an infected person. The updated document is now available on gartner.com.

“Marketing Maturity Assessment: Marketers Lag in Multichannel and Operations Capabilities” (G00715417) was republished 6 April 2020. The colors in Figure 1: Gartner’s Marketing Maturity Assessment Results did not match the legend. The colors have been corrected: the dark blue inner circle represents 2019 current ratings and the light blue outer circle represents 2019 desired ratings. The updated document is now available on gartner.com.

“Magic Quadrant for Global Marketing Agencies” (G00389106) was republished 31 March 2020 to correct the phrasing concerning Epsilon in the Vendors Dropped section of the document. The incorrect statement was that Epsilon “will no longer serve as a stand-alone marketing agency.” In fact, Epsilon Agency is continuing to operate as a brand within Publicis Communications. The updated document is now available on gartner.com.

15 April 2020
“Market Share: Enterprise Infrastructure Software, Worldwide, 2019" (G00717070) has been republished to correct the revenue estimates of SAP, VMware and Ericom in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. Ericom’s revenue estimates have been reclassified as "other infrastructure software.” An updated version of this document is now available on gartner.com

“Market Share: Enterprise Application Software, Worldwide, 2019" (G00716706) has been republished to correct the revenue estimates of SAP and VMware in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. An updated version of this document is now available on gartner.com.

“Market Share: All Software Markets, Worldwide, 2019" (G00716707) has been republished to correct the revenue estimates of SAP, VMware and Ericom in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. Ericom’s revenue estimates have been reclassified as "other infrastructure software.” An updated version of this document is now available on gartner.com

14 April 2020
“Emerging Technologies: Adoption Growth Insights for Software-Defined Perimeter” (G00465351) has been revised to add AppGate (AppGate SDP) to and remove Cyxtera (CXD Platform) from the Example Technologies list. An updated version of the document is now available on gartner.com.

13 April 2020
“Market Guide for Subject Rights Request Automation” (G00463762) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Ohalo to “Data X-Ray.” An updated version of this document is now available on gartner.com.

10 April 2020
“Use Asset Performance Management for Financially Optimized Maintenance Planning" (G00463936) has been retracted. "Financially Optimized Maintenance Planning Using Asset Performance Management" (G00350561) now covers this topic instead.

“Conquer the Top 4 Data Quality Practice Challenges" (G00463949) has been retracted. "How to Overcome the Top Four Data Quality Practice Challenges" (G00370434) now covers this topic instead.

“Adopt a Flexible Approach to Data Management for Digital Business" (G00463937) has been retracted. "Give Up Controlling Your Data: How to Overcome the Limits of Conventional Data Management Wisdom" (G00436315) now covers this topic instead.

“Metadata Is the Key to Finding Value in Data Lakes" (G00463941) has been retracted. "Metadata Is the Fish Finder in Data Lakes" (G00373975) now covers this topic instead.

“Drive Digital Business Success Using Adaptive Governance for Data and Analytics" (G00463942) has been retracted. "Use Adaptive Governance for Data and Analytics to Drive Digital Business Success" (G00367094) now covers this topic instead.

“Industry Dynamics That Will Influence Life Sciences Supply Chain Technology Priorities" (G00463943) has been retracted. "Business Drivers of Technology Decisions for Life Science Organizations, 2019" (G00366768) now covers this topic instead.

“How to Navigate the Diversifying Data Management Technology Market" (G00463945) has been retracted. "Data Management Strategies: Navigating Diverse Roles, Use Cases and Markets" (G00325874) now covers this topic instead.

“Embrace the Single DBMS Market to Drive New Supply Chain Capabilities" (G00463946) has been retracted. "There Is Only One DBMS Market" (G00383468) now covers this topic instead.

“Plan to Adopt Cloud-Based DBMS Solutions" (G00463938) has been retracted. "The Future of the DBMS Market Is Cloud" (G00347472) now covers this topic instead.

“Data and Analytics Use Cases Call for Integrated Data Management Capabilities" (G00463950) has been retracted. "Modern Data and Analytics Requirements Demand a Convergence of Data Management Capabilities" (G00378476) now covers this topic instead.

Prepare Now for Multicloud and Intercloud Data Management" (G00463947) has been retracted. "Are You Ready for Multicloud and Intercloud Data Management?" (G00376441) now covers this topic instead.

8 April 2020
“Adoption Growth Insights for Microsegmentation” (G00465352) was updated to reflect a product name change in the Example Vendor Technologies section. Cisco’s product is named Tetration. An updated version of this document is now available ongartner.com.

"Product Managers Must Use Hyperautomation to Enhance Offerings” (G00436051) has been updated to correct a mistake in the legend/key of Figure 2. An updated version of this document is now available on gartner.com.

7 April 2020
"Market Guide for Identity Proofing and Corroboration” (G00351277) has been republished to correct the Representative Vendors section. In Table 1, we corrected the vendor name “TransUnion” and changed its product name to “IDVision with iovation.” An updated version of this document is now available on gartner.com.

"Vendor Rating: Broadcom” (G00451382) has been republished. In the Product/Service subsection of the Detailed Rating section, we added details about Broadcom’s Automation.ai software intelligence platform and its Digital BizOps strategy. In the Corporate Viability subsection, under the “Financial: Positive” subheading, we added text to explain how, in the context of the current unprecedented financial impacts of COVID-19, Gartner’s approach to assessing the Financial rating is based on historical performance. In the Additional Analyst Insights section, under the subheading “Enterprise Software Division,” we clarified our assessment of the vendor’s product and segment strategy. An updated version of this document is now available on gartner.com.

3 April 2020
"Magic Quadrant for Managed Mobility Services, Global” (G00389577) was revised to insert the text for Honorable Mention vendor Telia, which was inadvertently left out. An updated version of the document is now available on gartner.com. 

"Tech CEOs: Private Equity Is Changing the Exit Landscape" (G00718304) has been updated to correct the data points of a pie chart in Figure 1. An updated version of this document is now available on gartner.com.

1 April 2020
“How to Modernize Your Application to Adopt Cloud-Native Architecture” (G00451153) has been republished to correct the order of the ratings in the Prepare Application Scorecard section and in the accompanying Application Scorecard spreadsheet. Ratings now go from 1 (low migrateability) to 3 (high migrateability). Additionally, Figure 3 has been updated to use the word “Migrateability” instead of the word “Changeability.” An updated version of this document is now available on gartner.com.

"Addressing Disruptions to Tradeshow and Event Marketing Plans Due to Coronavirus (COVID-19)" (G00722510) has been updatedto remove one of the Near-Term Actions. An updated version of this document is now available on gartner.com.

30 March 2020
Voice of Supplier Tool – (G00711366)  has been republished. The customization/intake form to kick-off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

Merlin (Automated Supplier Scorecard Platform) – (G00711369) has been republished. The customization/intake form to kick off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

Procurement Business Alignment Tool – (G00711365) has been republished. The customization/intake form to kick off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

26 March 2020
The title of “Upscaling Work from Home Programs for Service and Support Leaders” (G003982458) has been updated to “Upscaling Work From Home Programs for Customer Service Reps,” which better reflects the utility of the content.

25 March 2020
“Ignition Guide to Creating a Corporate Strategic Plan as a Tech CEO” (G00721051) has been republished to fix some typographical errors. An updated version of the document is now available on gartner.com.

“Magic Quadrant for WAN Edge Infrastructure” (G00376745) has been republished to correct the Inclusion and Exclusion Criteria section. In the Financial Performance category, we clarified that vendors must show relevance to Gartner’s enterprise clients across each of the three main criteria, instead of one of three. We also changed the minimum number of total customers required across three or more geographic regions from 20 to 30. An updated version of this document is now available on gartner.com.

24 March 2020
"Market Guide for Partner Relationship Management Applications" (G00384279) has been updated to reflect the acquisition of TIE Kinetix’s Through Channel Marketing Automation (TCMA) business by Impartner. An updated version of this document is now available on gartner.com.

20 March 2020
“Market Guide for AIOps, China” (G00450405) has been republished to correct the vendor name Netis Technology in the Market Analysis section, and to correct the vendor’s name and associated URL (https://www.netis.com) in Table 1 of the Representative Vendors section. We also corrected the URL for the vendor Dataphant (https://www.aiops.com) in Table 1. An updated version of this document is now available on gartner.com.

17 March 2020
"Forecast Analysis: Cloud Consulting and Implementation Services, Worldwide" (G00465495) has been updated. We have corrected the CAGR data appearing in Figure 1. An updated version of this document is now available on gartner.com.

13 March 2020
“Market Guide for Social Marketing Management” (G00376887) was republished 12 March 2020 to correct the legend in Figure 2. The labels were not aligned correctly to the color references. The updated document is now available on gartner.com.

“Competitive Landscape: Managed SD-WAN Services” (G00344120) has been republished to provide more clarification within Comcast’s Product or Portfolio Overview section. An updated version of this document is now available on gartner.com.

12 March 2020
“3 Ways to Improve the Effectiveness of Your Inbound Sales Development Reps” (G00464989) has been republished to clarify that InsideSales.com rebranded as XANT. An updated version of this document is now available on gartner.com.

“Market Guide for Indoor Location Application Platforms” (G00466925) has been republished to correct the headquarter locations of HERE Technologies. An updated version of this document is now available on gartner.com.

“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. In Table 1 and in the Vendor Profiles section, we corrected the vendor name “Entuity, a Park Place Company.” In the Cisco vendor profile, we amended the list of Cisco’s product names to remove one instance of “Cisco DNA.” An updated version of this document is now available on gartner.com.

10 March 2020
"Competitive Landscape: Robotic Process Automation Service Providers" (G00431415) has been updated to include Tech Mahindra in Figure 1 representing the competitive landscape. An updated version of this document is now available on gartner.com.

9 March 2020
“6 Key Insights for Product Marketers Targeting Small and Midsize Businesses” (G00434218) has been republished to correct the list of Gartner product review sites. An updated version of this document is now available on gartner.com.

“5 Best-Practice Steps for Selecting a Security Technology OEM” (G00464103) has been revised to add Sasa Software to the Content Disarming and Reconstruction section in Table 1. An updated version of the document is now available on gartner.com.

“Supply Chain Brief: Coronavirus Stresses Global Healthcare Supply Chains” (G00720711) has been republished to elaborate on the information presented throughout the document. An updated version is now available on gartner.com.

6 March 2020
“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. In Table 1, we changed the name of the vendor Flowmon’s product to “Flowmon Monitoring Center.” An updated version of this document is now available on gartner.com.

5 March 2020
"Forecast Analysis: Transportation Internet of Things Endpoint Electronics and Communications Revenue, Worldwide" (G00441627) has been updated. In Figure 1, we changed the x-axis label from “2023” to “2028.” An updated version of this document is now available on gartner.com.

“Magic Quadrant for Security Information and Event Management” (G00381093) has been republished to remove the suffix “.io” from the vendor name “Elastic” in the SIEM Alternatives section. An updated version of this document is now available on gartner.com.

2 March 2020
“Magic Quadrant for Cloud AI Developer Services” (G00431332) has been republished to correct the name of one of Amazon Web Services’ offerings, mentioned in the second Caution on this vendor, from Amazon SageMaker Experiences to Amazon SageMaker Experiments. The revised version of this document is now available to view on gartner.com.

“Critical Capabilities for Security Information and Event Management” (G00381141) has been republished to correct the Vendors section, because a draft version of the LogPoint vendor profile was inadvertently published. An updated version of this document is now available on gartner.com.

“Sales Score” (G00710402) has been republished to correct a minor error in the overview. An updated version is now available on gartner.com.

28 February 2020
“Essential Skills for Automation Engineers” (G00428654) has been republished to correct Figure 1 in the Skills Analysis section, because a draft version of the graphic was inadvertently published. An updated version of this document is now available on gartner.com.

“Market Guide for Real-Time Transportation Visibility Platforms” (G00380260) has been republished to correctly represent Fourkites’ modes of transportation supported. Figure 5 now shows Fourkites as fully supporting barge as a mode of transportation. An updated version is now available on gartner.com.”

27 Feburary 2020
“Market Guide for Real-Time Transportation Visibility Platforms” (G00380260) has been republished to correctly represent Shippeo’s modes of transportation supported. Figure 5 now shows Shippeo as fully supporting parcel as a mode of transportation. An updated version is now available on gartner.com.”

“Critical Capabilities for Network Services, Global” (G00389810) has been republished to correct the Vendors section. In the CenturyLink vendor profile, we clarified CenturyLink’s uCPE/vCPE platform options. An updated version of this document is now available on gartner.com.

26 February 2020
"Tech CEOs Must Align Corporate Development Activities Through Prioritized Initiatives, Milestones and Triggers to Maximize Success" (G00466253) has been updated. We have revised the text in Figure 1 for clarity. An updated version of this document is now available on gartner.com.

"Solution Comparison for Endpoint Detection and Response Technologies and Solutions" (G00379502) has been republished. The rating for Tanium Endpoint Detection and Response in the Remediation and Rollback category has been corrected to Medium. An updated version of this document is now available on gartner.com.

25 February 2020
"Practical Privacy — Discovery Automation of Privacy Risk” (G00376386) has been republished to correct the Analysis section. Under the subheading “API-Driven Discovery/Application-Aware Discovery,” we corrected the use of the phrase "(focused on Salesforce)" to read “Representative vendors include DataGrail, Odaseva (focused on Salesforce) and Truyo.” An updated version of this document is now available on gartner.com.

20 February 2020
“How Product Managers Can Win Vertical Clients by Focusing on Clients’ Business Outcomes" (G00464118) has been republished to update Table 1 and expand the examples for 4Paradigm and Netis. An updated version of this document is now available on gartner.com

19 February 2020
“Select the Right Strategy for Securing Web Access” (G00464909) has been republished to correct the Analysis section. Under the subheading “Select Alternative Solutions When Protection Is Adequate,” we changed the term “transparent bridge proxy” to “Layer 2 Ethernet bridge” to more accurately reflect the SWG architecture of the vendors ContentKeeper and Barracuda. An updated version of this document is now available on gartner.com.

17 February 2020
"Forecast: Public Cloud Services, Worldwide, 2011-2017, 2Q13 Update" (G00248728) has been updated to correct a typo in Table 1. An updated version of this document is now available on gartner.com.

"Using Kubernetes to Orchestrate Container-Based Cloud and Microservices Applications" (G00451137) has been republished to correct information in the Key Findings and Recommendations sections, the Weaknesses section, and Figure 9. An updated version
of this document is now available on gartner.com.

14 February, 2020
"Ignition Guide to Mapping B2B Customers’ Buying Journey" (G00705738) has been updated to add a downloadable .zip file. An updated version of this document is now available on gartner.com.

6 February 2020
“Tool: ROI Calculator for Service and Support Initiatives” (G00718074) has been republished to update the tool to reflect the different currencies users are working in. An updated version is now available on gartner.com.

5 February 2020
"Market Share Analysis: Top 10 Semiconductor Chip Buyers, Worldwide, 2019 (Preliminary)" (G00465606) has been republished to show that the fifth column of Table 1 represents growth from 2018 to 2019. In addition, the Huawei section was corrected to show that Huawei decreased its semiconductor spending by 1.8% through 2019.  The corrected report is now available on gartner.com.

“Case Study: CEO-Leader Portal (Lendlease)” (G00717232) was republished 5 February 2020. The downloadable attachment was removed as it was outdated content. The updated document is now available on gartner.com.

4 February 2020
“Implement the ‘Spotify Model’ as a Full Operating Model and Cultural Transformation — or Risk Career Failure” (G00464139) has been republished to update the names of Spotify’s core values in the sentence introducing Figure 8 and in Figure 8 itself. The revised version of this document is now available to view on gartner.com.

3 February 2020
“Scenarios for Enterprise Infrastructure Hardware Market 2019” (G00715814) has been updated to correct the names and associated revenue of select integrated system vendors. An updated version of the document is now available on gartner.com.

29 January 2020
“Competitive Landscape: App Marketplaces in the Print Market” (G00389024) has been republished to add some additional information to Table 1 and make some revisions to one of the competitive profiles (specifically Xerox). An updated version of the document is now available on Gartner.com.

28 January 2020
"How HCM Technologies Can Scale Inclusion in the Workplace" (G00466196) has been republished to update the first two recommendations in the Executive Summary for increased clarity. An updated version of this document is now available on gartner.com.

27 January 2020
“Select the Right Strategy for Securing Web Access” (G00464909) has been republished to correct the Analysis section. Under the heading “DNS Redirection,” we changed the vendor Mimecast’s solution name to “Web Security.” An updated version of this document is now available on gartner.com.

"Competitive Landscape: Data Center Networking Semiconductors" (G00451121) has been republished to correct the section on Mellanox to show that the NVIDIA acquisition had not been completed as of the publication date.  The corrected report is now available on gartner.com.

23 January 2020
Gartner has republished a number of documents to correct the name of the vendor Indra (Minsait). The amended documents are:

In Market Guide for Advanced Distribution Management Systems (G00389059), we amended the vendor name Indra (Minsait ACS) and we changed the vendor’s product name to “Onesait Utilities Grid.” Updated versions of these document are now available on gartner.com.

22 January 2020
"A Banker’s Guide to Core Banking Solutions for North America" (G00356020) has been republished to update information about Fiserv’s products in the company profile and in Table 1. An updated version of this document is available on gartner.com.

17 January 2020
“Programmable Infrastructure Is Foundational to Infrastructure-Led Disruption” (G00388768) has been republished to correct two labels in Figure 3 in the Analysis section. We changed “Value creation and platform layer” to “Value creation and product layer,” and we changed “Partial Stack Automation” to “DevOps Teams.” An updated version of this document is now available on gartner.com.

The title of “Supporting Business Analytics When Your ERP Is a Spider’s Web of Data Sources (G00386676) has been updated to “The Top 6 Best Practices for Mastering Your ERP Data,” which better reflects the content and is more searchable for our clients.

“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide, 3Q19” (G00389037) has been updated to correct the name of HCIS vendor XSKY with SmartX throughout the document. An updated version of this document is now available on gartner.com.

15 January 2020
“Forecast Analysis: Servers, Worldwide” (G00465042) has been revised. In Table 2, the totals have been revised for end-user spending (current) for 2019 through 2023, and the percentages have been revised for end-user spending (current) for 2019 through 2022. An updated version of the document is now available on gartner.com.

14 January 2020
“Market Trends: The Multidimensional Evolution of Platform as a Service to Enable Business Agility" (G00293344) has been republished to classify Workato as an integration platform as a service (iPaaS) vendor.

“Market Guide for Salesforce Service Providers”
(G00465290) has been republished to correct a service provider name in the Representative Vendors section. In Table 2, we changed the name Inspark Teaching Network to the correct name and hyperlink “INSPARK.” The updated document is now available on Gartner.com.

“Employ Digital Technology to Enable a Circular Economy” (G00450949) has been updated to correct the percent of respondents from 19 to 49 for Hi Tech within the next two years in Figure 1. The updated document is now available on Gartner.com.

“Magic Quadrant for Network Performance Monitoring and Diagnostics” (G00354365) has been republished to correct the name of the vendor NETIS in the Honorable Mentions section. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Indoor Location Services, Global” (G00385050) has been republished to correct the Zebra Technologies profile in the Vendor Strengths and Cautions section. In the first paragraph, we clarified the vendor’s portfolio of frontline worker solutions and amended its areas of focus. In the second paragraph, we corrected the name of the Zebra Data Services product line. An updated version of this document is now available on gartner.com.

13 January 2020
“Market Guide for Account-Based Marketing Platforms” (G00381412) has been updated. “Top Three Use Cases Served” was revised and expanded to include the top three use cases for each vendor.

On 19 December 2019, the document was also updated. The vendor name “Lattice” was updated to “Dun & Bradstreet,” which acquired Lattice, in the tables and Vendor Profiles section.

At that time, the Vendor Profiles section text was added in the Terminus’ profile to note that Terminus also serves scaled small and midsize companies looking to run ABM programs.

The corrected document is now available on Gartner.com.

10 January 2020
“The Forecast IoT Enterprise Robots by Use Case, Worldwide, 2018-2028” has been republished to correct the order of the region labels in Table 1-4 and to update the total in Table 1-3. The updated version of this document is now available on gartner.com.

9 January 2020
"Toolkit: Tech CEOs Should Assess Customer Acquisition Cost, Churn and Lifetime Value to Improve Business Performance" (G00376327) has been updated. We have republished it to fix some calculation and formula errors in the Excel files. An updated version is now available on gartner.com.

"Market Guide for Endpoint Detection and Response Solutions” (G00380177) has been republished to correct a product name in the Representative Vendors section. In Table 5, we changed the product name for the vendor F-Secure to “F-Secure Rapid Detection & Response,” and we revised the associated hyperlink.An updated version of this document is now available on gartner.com.

3 January 2020
"Market Guide for Endpoint Detection and Response Solutions” (G00380177) has been republished to correct two vendor product names in the Representative Vendors section. In Table 2, we changed the product name for Cybereason to “Cybereason Defense Platform.” In Table 8, we changed the product name for Kaspersky to “Kaspersky Endpoint Detection and Response (EDR)” and we revised the associated hyperlink. An updated version of this document is now available on gartner.com.