Corrections 2019

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

26 March 2019
"User Survey Analysis: Use the Digital Dexterity Index to Target Buyers Ready for New Ways of Work" (G00350381) has been updated to correct an error in the element definitions in Figure 1. An updated version of this document is now available on gartner.com.

25 March 2019
“Include Implementation Partners to Successfully Deploy Sales Performance Management Solutions” (G00380338) has been republished. We have corrected Table 2 to include OpenSymmetry and have also added “Education” under the options for “Vertical Expertise.” An updated version of the document is now available on gartner.com.

21 March  2019
"Market Guide for Customer Management BPO Service Providers" (G00353816) has been republished after updating vendor information for several vendors listed in Table 1. Due to some version control issues, we inadvertently published some older information for some vendors. An updated version of this document is now available on gartner.com

19 March 2019
“Market Guide for Integrated HR Service Management Solutions” (G00379961) has been republished to correct three errors. In Table 2, we originally indicated that ServiceNow’s e-signature functionality was “provided by partner”; although ServiceNow does deliver e-signature functionality via partnership as an option, it also delivers its own native e-signature functionality. In Table 1, under “Content or Document Management Heritage Solutions,” we have changed “Ultimate Software” to “PeopleDoc by Ultimate Software.” In Table 2, we have changed “Ultimate Software” to “PeopleDoc by Ultimate Software” and reordered the columns accordingly. The revised version of the document is now available on gartner.com.

“Market Guide for Security Threat Intelligence Products and Services" (G00380381) has been republished to correct the Market Analysis section. In the Sample Vendors lists for the Social Media Monitoring, Brand Monitoring, and Rogue or Fake Mobile App Detection sections, we changed the vendor name BrandProtect to PhishLabs, because BrandProtect was acquired by PhishLabs and the BrandProtect name was no longer in use at the time of publication. An updated version of this document is now available on gartner.com.

14 March 2019
“How to Prepare for Windows Server 2008 End of Support" (G00384052) has been republished to correct the Analysis section. We changed the vendor referenced in the Upgrade section from Cloudbase Solutions to Cloudhouse. An updated version of this document is now available on gartner.com.

13 March 2019

“Toolkit: Identifying Supply Chain Planning Software Vendor Candidates” (G00368439) has been revised to correct several entries for Arkieva on the Vendor Data tab of the Excel spreadsheet. An updated version is now on gartner.com.

12 March 2019
"Forecast: Wearable Electronic Devices, Worldwide, 2018" (G00363143) was updated to correct the projected revenue number in Table 2 for smartwatches for 2020. This update does not impact any other data within the Forecast. An updated version of this document is now available on gartner.com.

8 March 2019
“Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019” (G00352196) has been republished to correct Table 20, so that South River Technologies Cornerstone Cloud is now shown as being available as software for private deployment. An updated version of the document is now available on gartner.com.

"Market Share: Enterprise Platform as a Service, Worldwide, 2017" (G00372848) has been updated. On the landing page, we have changed “infrastructure PaaS (iPaaS)” to “integration PaaS (iPaaS).” There were no changes to the Excel data file. An updated version of this document is now available on gartner.com.

6 March 2019
“Benchmark Worker Readiness for Digital Transformation Using the Digital Dexterity Index” (G00367034) has been updated to correct a reference to the wrong data series on the chart in Figure 4. An updated version of this document is now available on gartner.com.

“How to Succeed With Microservices Architecture Using DevOps Practices” (G00360897) has been revised. In Figure 10, we replaced a duplicated instance of the word “automation” with the word “telemetry.” The revised document is now available on gartner.com.

5 March 2019
“Market Insight: 3 Business Imperatives to Stay Relevant in the Data and Analytics Service Market” (G00379358) was revised to correct the hyperlink in Table 2 under Application/Software/Solution for Capgemini (SMART Solutions).  An updated version of this document is now available on gartner.com

1 March 2019
“When and Where to Use Robotic Process Automation in Finance and Accounting” (G00377790) has been revised. The text of Case Study 2 was revised to clarify several points and correct some factual inaccuracies. The revised document is now available on gartner.com.

28 February 2019
“Gartner Peer Insights ‘Voice of the Customer’: Mobile App Development Platforms” (G00377692) has been republished to fix label and number issues in the vendor figures. We also corrected the positioning of IBM in Figure 1. An updated version of this document is now available on Gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Wired and Wireless LAN Access Infrastructure” (G00381336) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on Gartner.com.

27 February 2019
“Gartner Peer Insights ‘Voice of the Customer’: Content Collaboration Platforms” (G00377690) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on gartner.com.

“Four Steps to Adopt Open-Source Software as Part of the DevOps Toolchain” (G00378544) has been republished. We have corrected Table 1 to reflect that the Sonatype Nexus Platform provides both OSS License Compliance and OSS Security Compliance. An updated version of this document is now available on gartner.com.

26 February 2019
“Gartner Peer Insights ‘Voice of the Customer’: Strategic Sourcing Application Suites” (G00381335) has been republished to fix label and number issues in the vendor figures. We also updated Figure 2 to show both of JAGGAER's positions in the Magic Quadrant. The missing SAP Ariba image has now been added to the document and we realigned SAP’s vendor image under the correct heading. An updated version of this document is now available on gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms” (G00381331) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on gartner.com

“Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation Market” (G00377693) has been republished to fix label and number issues in the vendor figures. We also corrected Infor’s rating from 4.1 to 4.0 in Figures 3 and 4. An updated version of this document is now available on gartner.com

25 February 2019
“Gartner Peer Insights ‘Voice of the Customer’: Solid-State Arrays” (G00381334) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on Gartner.com.

"Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019" (G00352196) has been republished to include the section “Cloud Robotic Process Automation Platform as a Service (rpaPaaS)” in the “Platform as a Service: Taxonomy of Capabilities, 2019” section. Table 25 has been revised to remove the vendor Elastic Path, which was incorrectly included. An updated version of this document is now available on gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Data Center Networking” (G00377691) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on Gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Unified Endpoint Management Tools” (G00377696) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on Gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Data Integration Tools” (G00381329 ) has been republished to fix label and number issues in the vendor figures. We also corrected Figure 1 to amend the positioning of Talend. An updated version of this document is now available on Gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Unified Communications” (G00377694) has been republished to fix label and number issues in the vendor figures. The correct labels and numbers are now appearing in those figures, and an updated version of this document is now available on Gartner.com.

22 February 2019
“Over-the-Top TV Advertising Opportunities” (G00363598) was updated to show that Figure 1 and related text does not represent “share of spend for digital video and TV advertising” but instead shows "all digital and TV advertising by major marketers.” An updated version of this document is now available on gartner.com.

21 February 2019
“Hyperscaling Streaming Analytics: Comparing Stream Analytics in the Cloud With Amazon, IBM and Microsoft” (G00365934) has been revised. In Table 1, some differences for Microsoft Azure have been updated. The revised document is now available on gartner.com.

“Ease Your Transition From Technologist to CIO in a Midsize Enterprise” (G00375221) has been republished with minor revisions. The revised version, which is now available on gartner.com, refers in the body of the text to Gartner’s IT Key Metrics data for 2019, rather than 2018. Use of this 2019 data has also resulted in minor changes to two of the percentages in Figure 3 (MSEs’ IT Spending to Run, Grow and Transform the Business). An updated version of this document is now available on gartner.com.

20 February 2019
“Magic Quadrant for Configure, Price and Quote Application Suites" (G00300912) has been republished. Its publication, “as-of” and source dates have been revised to align with its closing research period and to correct the interactive display in subsequent iterations. There have been no changes to the analysis, findings or data points. An updated version of this document is now available on gartner.com.

19 February 2019
“Innovation Insight for Cloud Security Posture Management” (G00377795) has been republished to include the vendor Outpost24 in the Representative Providers section and in Note 3. An updated version of this document is now available on gartner.com.

15 February  2019
“Key Services Differences Between AWS, Azure and GCP: Availability and Network” (G00366739) has been republished. In the first paragraph after Figure 2, the phrase “these regions” was revised to “these AZs” in the first sentence and “these Zones” in the second sentence. In addition, the following sentence was removed from the end of the second paragraph of No. 1 in the numbered list below Figure 3: “Within the AZ construct on Azure, users can select the number of AZs to deploy VMs to as part of the VM provisioning process, which will automatically establish anti-affinity.” The updated document is now available on gartner.com.

14 February  2019
“Working With Data in a Microservices Architecture” (G00370409) has been republished. In the Analysis section, the definition of “command query responsibility segregation” (CQRS) was amended to read "This pattern separates commands (writes) from queries (reads) to independently optimize the performance of each." The updated document is now available on gartner.com.

“Key Services Differences Between AWS, Azure and GCP: Availability and Network” (G00366739) has been republished. This update corrects Figure 1. The spelling of the Australian city “Canberra” is now correct, and the Microsoft logo has been added to the United Kingdom. The updated document is now available on gartner.com.

13 February  2019
"Make the Business Case for Supply Planning by Answering Five Questions" (G00366183) was republished. The key for Figure 5 was updated so the light-blue box now reads “Operational Planning” instead of “Midterm Planning.” An updated version of this document is now available on gartner.com.

Gartner Peer Insights 'Voice of the Customer': Operational Database Management Systems Market (G00369040) was updated to correct in two instances the stated publication date of a Magic Quadrant from 2018 to 2017. An updated version of the document is now available on gartner.com.

12 February  2019
“Use Single-Socket Servers to Reduce Costs in the Data Center” (G00373722) has been republished. In the Analysis section, we corrected the model number of the AMD processor referenced in the footnote of Figure 1. In Note 2, we updated the model numbers and CPU types for the first two Dell entries and the last Lenovo entry in Table 2. An updated version of this document is now available on gartner.com.

8 February  2019
“Gartner Peer Insights 'Voice of the Customer': Data Management Solutions for Analytics Market” (G00369038), which had been temporarily retracted while we investigated a potential data integrity issue. That investigation is now complete, and we are delighted to inform you that there were no data integrity issues. Thedocument has now been republished to gartner.com without modification.

“Gartner Peer Insights 'Voice of the Customer': Operational Database Management Systems Market” (G00369040), which had been temporarily retracted while we investigated a potential data integrity issue. That investigation is now complete, and we are delighted to inform you that there were no data integrity issues. Thedocument has now been republished to gartner.com without modification.

“Gartner Peer Insights 'Voice of the Customer': Security Awareness Computer-Based Training Market” (G00369041), which had been temporarily retracted while we investigated a potential data integrity issue. That investigation is now complete, and we are delighted to inform you that there were no data integrity issues. The document has now been republished to gartner.com without modification.

6 February  2019
"Emerging Technology Analysis: SOAR Solutions" (G00372967) was updated to add “CyberSponse” to the list of “Vendors of Interest.” An updated version of this document is now available on gartner.com.

"Market Guide for Yard Management" (G00335450) was republished. Table 7 was updated to reflect that PINC covers all four categories, and all Oracle product names in the tables were updated to “Oracle WMS Cloud.” An updated version of this document is now available on gartner.com.

5 February  2019
“Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms Market” (G003381331) has been retracted temporarily while Gartner performs additional reviews. An updated version of this document will be available soon on gartner.com.

4 February  2019
"Select the Right Strategy for Securing Web Access” (G00377876) has been revised to correct the vendor Akamai’s product name from "Enterprise Threat Protect" to "Enterprise Threat Protector" in the Analysis section. An updated version of the document is now available on gartner.com.

“Gartner Peer Insights 'Voice of the Customer': Security Awareness Computer-Based Training Market” (G00369041). This report has been temporarily retracted while we investigate a data integrity issue. If you have downloaded this report, please discard it. The document will be republished when all issues have been resolved.

“Gartner Peer Insights 'Voice of the Customer': Operational Database Management Systems Market” (G00369040) has been temporarily retracted while we investigate a data integrity issue. If you have downloaded this report, please discard it. The document will be republished when all issues have been resolved.

“Gartner Peer Insights 'Voice of the Customer': Data Management Solutions for Analytics Market” (G00369038) has been temporarily retracted while we investigate a data integrity issue. If you have downloaded this report, please discard it. The document will be republished when all issues have been resolved.

"Forecast: Servers, All Countries, 2015-2022, 4Q18 Update" (G00383652) has been updated to correct some erroneous data in the original publication. An updated version of this document is now available on gartner.com.

“Vendor Rating: Oracle”
(G00373457) has been republished to amend factual discrepancies regarding the vendor's security offerings. In the second paragraph of the Security section, we have revised the wording in relation to Oracle Identity Manager (OIM), Oracle Identity Governance (OIG), and the Oracle Access Manager (OAM) suite. The updated document is now available on gartner.com.

“Cool Vendors in Service Channel Enablement, 2018” (G00354568) has been updated to remove the language describing the exclusive nature of CloudCover’s solution. An updated version of this document is now available on gartner.com.”

1 February 2019
“Magic Quadrant for Indoor Location Services, Global” (G00351092) has been republished. The Ubisense vendor description has been revised to clarify some recent organizational changes. The Ubisense SmartSpace business unit will operate as a separate division within Investcorp Technology Partners. The updated version of this document is now available on gartner.com.

31 January 2019
“State of the Open-Source DBMS Market, 2018” (G00301457) has been republished to correct two figures for Oracle Database Enterprise Edition in Table 1, so that License per Server reads $570,000 (rather than $690,000) and Total Three-Year Cost reads $946,200 (rather than $1,066,200). The wording of the example directly below the table has also been adjusted accordingly. An updated version of the document is now available on gartner.com.

"Develop Colocation Services to Target Hyperscale Providers" (G00356719) was updated to correct the spelling of the vendor “vXchnge” in Table 1. An updated version of this document is now available on gartner.com.

25 January 2019
“In-Depth Assessment of VMware Workspace ONE Unified Endpoint Management 1810, December 2018” (G00373098) has been republished. The original version contained outdated product names. All products in the What Is VMware’s Workspace ONE Unified Endpoint Management? section were updated to reflect the names that were in place at the time of publication. In Table 1, “Apteligent by VMwware” was updated to “Workspace ONE Intelligence.” “NSX Data Center” was removed from the Does Gartner Recommend Workspace ONE UEM? section with no replacement. No changes were made to product scoring. The updated document is now available on gartner.com.

24 January 2019
“Competitive Landscape: Outdoor Mapping and Location Services” (G00374337) has been updated to correct an entry in Table 1 and in Figure 2 as both these were missing capabilities for TomTom. An updated version of this document is now available on gartner.com.

23 January 2019
“Microsoft Extends Support Policy, Improves Tools and Reinforces the Need for Windows Enterprise” (G00373962) has been republished to amend the text in Figure 2 in the Impacts and Recommendations section. An updated version of this document is now available on gartner.com.

22 January 2019
“Solution Comparison for Nine Secure Email Gateways” (G00353163) has been republished. A paragraph providing background information on the vendor Fortinet and the names of its email protection products was omitted in a previous version. This version reinstates that information. None of Fortinet’s comparison ratings were affected by this revision. An updated version of the document is now available on gartner.com.

21 January 2019
"Comparing Leading Cloud-Native Application Platforms: Pivotal Cloud Foundry and Red Hat OpenShift" (G00370391) has been republished to remove "GCP Service Broker" from the PKS Architecture figure (Figure 7). An updated version of this document is now available on gartner.com.

18 January 2019
"DevOps Success Requires Shift-Right Testing in Production " (G00374181) has been republished to correct “Serena Deployment” in Figure 2 to “Micro Focus Release Management.” An updated version of this document is now available on gartner.com.

“Top Strategic Predictions for 2019 and Beyond: Practicality Exists Within Instability” (G00373439) has been revised to correct Figure 1. We updated theyears of some predictions in the graphic to match those in the corresponding Strategic Planning Assumptions. A corrected version is available on gartner.com.

"Managed Service Providers for Infrastructure and Applications Must Use Intelligent Automation to Drive Margin" (G00373769) has been updated to have the Table 1 reflect spend impact opportunity for Service Desk and Data Center. This data now matches the graphic which reflected spend. An updated version of this document is now available on gartner.com.

17 January 20129
"SWOT: Equinix, Worldwide" (G00372915) has been temporarily retracted while we investigate a potential process misstep prior to publication. If you have downloaded this report, please discard it. The document will be republished when all issues have been resolved.

16 January 2019
“Gartner Peer Insights ‘Voice of the Customer’: Cloud Infrastructure as a Service, Worldwide Market” (G00376503) has been updated to show correct Willingness to Recommend ratings in Figure 4: Gartner Peer Insights “Voice of the Customer” Cloud IaaS Vendor Comparison 1 of 2. The data has been recalculated to account for all responses. An updated version of this document is now available on gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Unified Threat Management Market” (G00376506) has been updated to show correct Willingness to Recommend ratings in Figure 4, Gartner Peer Insights “Voice of the Customer” UTM Vendor Comparison 1 of 2. The data has been recalculated to account for all responses. An updated version of this document is now available on gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Enterprise High-Productivity Application Platform as a Service Market” (G00376507) has been updated to show correct Willingness to Recommend ratings in Figure 4, Gartner Peer Insights “Voice of the Customer” Enterprise hpaPaaS Vendor Comparison 1 of 2. The data has been recalculated to account for all responses. An updated version of this document is now available on gartner.com.

“Gartner Peer Insights ‘Voice of the Customer’: Access Management, Worldwide Market” (G00376508) has been updated to show correct ratings in all figures. The data in Figures 1 through 17 has been recalculated to account for all responses. An updated version of this document is now available on gartner.com.

15 January 2019
"Implement Agile Database Development to Achieve Continuous Delivery" (G00376330) has been updated to include two vendors, DOC xPress and LegiTest/SentryOne Test, inadvertently omitted from the Tools section.

14 January 2019
“Market Guide for Real-Time Visibility Providers” (G00352892) has been republished to include data that was initially omitted for Blume Global. We reflected its Appointment Scheduling functionality in Figure 2 and SAP TMS partnership in Figure 6. A corrected version is available on gartner.com.

10 January 2019
The title for “Comprehensive Guide to Gartner’s Market Research for Supply Chain” (G00380683) has been revised to “Guide to Gartner’s Signature Supply Chain Research” to better reflect the contents. A corrected version is available on gartner.com.

"SWOT: Google, Security, Worldwide" (G00368575) has been republished to correct an erroneous statement that said G Suite and Google Cloud are not met with contractual assurances that ensure that customers have control over their own data. We have also corrected an erroneous statement that said Cloud Identity does not support multiple browsers. The corrected report is now available on gartner.com.

9 January 2019
“Market Guide for Operational Technology Security” (G00341425) has been republished to amend the Representative Vendors section. In Table 3, we moved the vendor Cyberbit from the OT Endpoint Security category to the OT Network Monitoring and Visibility category. An updated version of this document is now available on gartner.com.

4 January 2019
“SWOT: Amazon Web Services, Worldwide" (G00358661) has been updated to reflect a more accurate estimate of the number of machine learning features AWS has released. During 2018, AWS shipped more than 200 major new features in the machine learning space. An updated version of this document is now available on gartner.com.

2 January 2019
"Market Guide for User Authentication" (G00347781) has been republished. In the Market Direction section, we rewrote the fourth paragraph of the Convergence With Access Management and OFD Products/Services section to clarify how some access management vendors offer discrete user authentication services. In Table 3 in the Representative Vendors section, we added two product names for the vendor Trusona. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Hyperconverged Infrastructure " (G00353085) has been republished to correct the interactive display. There have been no changes to the analysis, findings or data points. An updated version of this document is now available on gartner.com.