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2019  Agenda / Track

Gartner Application Strategies & Solutions Summit provides access to over 100 hours of the latest Gartner research specifically designed for application leaders. Each track has a particular area of focus to help you deliver on what matters most to you and your organziation.

Monday, December 02, 2019 02:00 PM|Monday, December 02, 2019 02:30 PM

New Attendee Orientation

Monika Honig, Program Director, Conferences, Gartner

If this is your visit to the Gartner Application Strategies and Solutions Summit join us for this informative session where you will learn tips and tricks to make the most of your experience!

Tuesday, December 03, 2019 07:45 AM|Tuesday, December 03, 2019 08:45 AM

Women in IT Breakfast

Elizabeth Golluscio, Managing Vice President, Gartner

Join us to kick off the Conference, networking and sharing best practices with your peers over breakfast.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 09:00 AM|Tuesday, December 03, 2019 09:45 AM

Gartner Opening Keynote: Journey to the Final Decade of Applications

Helen Huntley, Managing Vice President, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Gene Phifer, Distinguished VP Analyst, Gartner

A diversity of perspectives creates success when applications and business ecosystems change. Stop limiting yourself to one perspective; start mixing them. Reimagine your role, experiences and technologies as apps fade away.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Grow an Agile and DevOps Culture for High-Impact Continuous Delivery

Andrea Moreland, VP, Team Manager, Gartner


Applications leaders cite culture as the greatest inhibitor to scaling both agile and DevOps across their delivery organizations. Investments in training, tools, and new roles and team structures are not enough to shift mindsets and promote end-to-end accountability. Learn how leading adopters grow an agile and DevOps culture by aligning teams to business outcomes and enabling greater delivery autonomy.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:15 AM

Roundtable: Incubating Talent for Key Digital Skills for Business-Led Product Teams

Bruce Robertson, Distinguished VP, Advisory, Gartner

Share your experiences and get answers to key questions on the challenge of developing talent (skills and competencies) for Digital Business focused roles on product teams, particularly business-led teams. What are the most difficult roles to fill – and are you hiring or growing the needed talent? What has worked for you … and what hasn’t?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Devote Time to Building a Career — Not Just a Job

Suzanne Adnams, VP Analyst, Gartner

IT leaders devote a lot of time to their job and not enough to taking a long-term view of their career. The complexity in managing our work and personal life impedes our ability to find time to devote to ourselves and identifying and working towards what we want out of a career. One that successfully meets your work/life balance needs. In this session, learn practical approaches to build a satisfying and rich career.

Tuesday, December 03, 2019 11:45 AM|Tuesday, December 03, 2019 01:00 PM

Senior Leadership Circle Lunch: Stop Firefighting and Start Trailblazing Employee Experience

Michelle Duerst, VP Analyst, Gartner

Exchange ideas and contact information with other Senior Leadership Circle peers during this exclusive lunch session featuring a presentation delivered by Michelle Duerst.

CEOs list the workforce as a top 5 priority, with an emphasis on attracting and retaining talent. This session will focus on how Application Leaders engage employees to design a personalized, self-service employee experience that will appeal to the workforce of the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 02:00 PM|Tuesday, December 03, 2019 03:30 PM

Senior Leadership Circle Workshop: Creating and Scaling a Culture of Innovation

Jackie Fenn, Distinguished VP Analyst, Gartner

"We want to innovate but everyone is too busy with their day job." If this sounds familiar to you, join this session to discover practical ways to encourage innovation and experimentation within your teams and organizations. Discussion will target the day-to-day behaviors that make creativity and innovation a habit rather than an exception, as well as scalable approaches that drive repeatable innovation success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

A Digital Workplace Scenario

Mike Gotta, VP Analyst, Gartner

Digital transformation is on the top of every leader's mind but the employee is often forgotten and ignored. This omission is more prevalent than ever as an inhibitor of business performance. In this Digital Workplace Scenario, we will detail how digital workplace leaders can accomplish a multifaceted approach across people, process, and technology that will achieve better business outcomes.

Wednesday, December 04, 2019 07:15 AM|Wednesday, December 04, 2019 08:15 AM

Senior Leadership Circle Breakfast: Six Steps for Dealing With Digital Disruption Intentionally Versus Accidentally

Helen Huntley, Managing Vice President, Gartner

Dont' miss this final Senior Leadership Circle networking breakfast session featuring a thought-provoking presentation by Helen Huntley.

We are in the midst of a significant disruption — caused by emerging technologies, changing customer dynamics and shifting markets. To succeed in digital business we must identify opportunities, prioritize investments and align capabilities to ever evolving business requirements. The A6 model (i.e., Avoid, Analyze, Attack, Alternative, Ally and Acquire) will help enterprises deal with disruption intentionally versus re-actively.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

Product Owners: The Role That Will Make or Break Your Agile Teams

Yinuo Geng, Sr Director, Research, Gartner

Securing effective product owners is one of the top challenges to scaling agile across the delivery portfolio. Their input is critical to providing the continuous guidance agile teams need to achieve high-impact business and customer outcomes. In this session, we’ll debunk common myths about the product owner role and share the results of our analysis from 150 Agile product owners on how to set them up for success.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:45 AM

Roundtable: Developing Talent, Skills and Roles That Are Hard to Hire

Bill Swanton, Distinguished VP Analyst, Gartner

The biggest problem most applications leaders face is finding people, especially those with experience in modern, cloud-based architectures. Unless you are a digital native, you will probably have to develop those skills in your existing or newly hired people. Participants in this roundtable will share their experiences in developing talent and approaches that work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

How Application Leaders Can Drive a Culture of Customer Centricity

Michael Chiu, Sr Director Analyst, Gartner

Customer experience is among the top-5 priorities for multiple executive roles including the CEO. But how can you as an application leader contribute to customer experience and drive a customer-centric culture? In this session we’ll show why CX should be on your top 5 list, outline options for your involvement in CX initiatives, and share best practices on how application leaders are influencing and sometimes leading this key aspect of digital business transformation.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 01:00 PM

Women in IT Lunch Panel

Jackie Fenn, Distinguished VP Analyst, Gartner

Elizabeth Golluscio, Managing Vice President, Gartner

Suzanne Adnams, VP Analyst, Gartner

Elise Olding, VP Analyst, Gartner

Join us for lunch and a panel discussion on leadership, culture and innovation with three distinguished Gartner analysts.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 12:00 PM|Wednesday, December 04, 2019 01:30 PM

Senior Leadership Circle Lunch: Now Is the Time for Leaders to Move From AI Pilots to AI at Scale

Whit Andrews, Distinguished VP Analyst, Gartner

Meet and network with Senior Leadership Circle peers during this exclusive lunch session featuring a presentation delivered by Whit Andrews.
Application leaders have been testing, prototyping and learning from their AI POCs’ quick wins. But now they have to move beyond that, and transform their organization’s business. To scale AI and become an AI-company, leaders must:
- Align AI initiatives with their corporate strategy by leveraging Porter’s corporate strategy framework (cost leadership, differentiation, focus)
- Build an AI ecosystem of vendors and service providers
- Building an AI CoE composed of management, implementation and operations teams
- Integrate AI into their change management practices
- Invest in continuous training, education and awareness programs

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 07:15 AM|Thursday, December 05, 2019 08:15 AM

Women in IT Breakfast

Elizabeth Golluscio, Managing Vice President, Gartner

Join us to wrap up the Conference, finalizing your take-home objectives with peers over breakfast.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Why Transformation Feels So Hard: Strategies for Stressed-Out Change Agents

Jackie Fenn, Distinguished VP Analyst, Gartner

You know it’s right in theory — give your teams autonomy, listen to your users and embrace failure. But the most detailed plans and the best intentions are no match for the emotional dissonance that occurs in the reality of the moment, when teams are dysfunctional, users don’t get it, and failure just sucks. In this presentation, we examine predictable psychological trouble spots along the roller coaster of technology transformation, and explore strategies to keep people positive and productive throughout the journey.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Ask the Expert: Building a Change-Ready Culture

Neil Osmond, Distinguished VP Analyst, Gartner

Most organization have a strong delivery culture – they get things done. But they are not so well built to embrace change. For many organizations, keeping pace with the demands of digital business models is a considerable challenge. How can application leaders foster a culture of learning, and what must-have change practices and skills are needed?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:30 AM

Clinic: Top 10 Tips, Tactics and “Tricks” for Negotiation Success

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide IT and application leaders involved in the negotiation planning process how to incorporate 10 “must-know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging on-premises and cloud vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Ask the Expert: Measure Your Digital Progress With Key Performance Indicators

Neil Osmond, Distinguished VP Analyst, Gartner

Application leaders can influence the development of goals and metrics that lay out the digital business journey and sharpen expected outcomes. This session gives application leaders a chance to ask questions about developing digital business key performance indicators.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Must Have Practices and Pitfalls for Organizational Change

Elise Olding, VP Analyst, Gartner

Organizational change isn’t a mystery, but does require mastery of some “easier said than done” practices and an awareness of pitfalls to avoid. Attendees will benefit from using these practices and instilling them in their organizations.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:15 AM

Senior Leadership Circle Roundtable: Future of the Applications Leaders' Role

Miles Gibson, VP, Advisory, Gartner

Digitization has had far-reaching impacts on the Applications function, from structural changes like the shift to product lines to delivery methodologies like agile and DevOps. But what does it mean for the Applications leaders' role? Join a group of peers to share experiences about how the Applications leaders' role is changing and discuss where it’s heading in the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

How Does Leadership Change in a Product Team-Based Development Organization

Bill Swanton, Distinguished VP Analyst, Gartner

As companies move from project to product and adopt agile and DevOps ways of working, a fundamental change in the organization and managerial responsibilities is required. This session explores how the org. chart changes as the organization flattens and how employee development becomes the manager’s primary mission. As self-organizing work teams become the norm, employee motivation needs to change with it.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 02:30 PM

Senior Leadership Circle Workshop: Three Actions Leaders Can Use to Shape Organizational Culture

Elise Olding, VP Analyst, Gartner

Suzanne Adnams, VP Analyst, Gartner

Culture is not a barrier for Application Leaders who know how to apply shape, shift and share to drive culture change. By focusing on three elements: mindsets, practices and values, leaders can help the organizational culture grow and evolve aligned with enterprise direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

Build "Connector Managers" for Your Digital Talent Transformation

Bruce Robertson, Distinguished VP, Advisory, Gartner

In our quantitative analysis of over 7000 employees and managers, we found that Connector Managers were the most successful coaches and even more effective in highly digital environments. Connector Managers are effective because they have an employee-centric coaching approach and leverage the broader network, including teams and leaders, to meet their employees’ coaching needs. In this session you will learn what makes Connector Managers different, and how leading CIOs at eBay and HCSC foster the Connector Managers in their IT organizations.

Thursday, December 05, 2019 02:45 PM|Thursday, December 05, 2019 03:30 PM

Gartner Closing Keynote: Winning in a World of Digital Dragons

Leigh McMullen, Distinguished VP Analyst, Gartner

A key aspect of the increasingly important global digital narrative is the role of digital dragons. These organizations, like Baidu, Alibaba and Tencent (BAT), and Google, Amazon, Facebook and Apple (GAFA), have digital-first cultures, are digital employers of choice, have highly scalable services, data mastery, deep pockets, evolving platforms and ecosystems with powerful capabilities. They have rising ambition that crosses and blurs industry boundaries. How should traditional companies and governments think about them, plan with them in mind, and choose whether and how to use, compete, partner or ignore them?

Monday, December 02, 2019 03:30 PM|Monday, December 02, 2019 05:30 PM

Workshop: Design Thinking for Application Innovation

Jim Carolan, VP, Design, Gartner

The goal of this workshop is to provide attendees with a hands-on and engaging introduction to the human-centered practice of Design Thinking. The workshop attendees will participate in each stage of the Design Thinking methodology. They will take part in a practical exercise to gain a true perspective of how a designer’s mindset and methods for creativity can foster breakthrough innovation in tomorrow’s digital experience. Design Thinking has gained significant momentum in the marketplace with industry leaders like Airbnb, Uber, Marriott, SAP and McKinsey making significant investments in the methodology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 08:00 AM|Tuesday, December 03, 2019 08:45 AM

Fundamentals of Application Portfolio Management: Take TIME to Speed Up Business With Focused Improvements

Bill Swanton, Distinguished VP Analyst, Gartner

Your core applications provide crucial data and functions for digital business, yet they often have issues with quality and fitness that impede their use. With 100s of applications in your portfolio, how do you decide where to start remediation? This session will equip you to identify and prioritize the best opportunities for improvement in your application portfolio by using Gartner’s TIME (tolerate, invest, migrate, and eliminate) model, updated for digital business.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Technical Insights: Adopting Agile? Do What the Successful Agile Teams Do

Bill Holz, VP Analyst, Gartner

The drive to accelerate product delivery has increased the urgency for adopting agile methods. In a rush to be productive, technical professionals commonly neglect the innumerable years of combined real-world agile experience and guidance available to them: Adopting agile like no one else has ever successfully adopted it before. Failure to leverage this wealth of knowledge and experience can leave you lost in an agile wilderness — with no guidance on how to safely more forward. This session will present the findings from three years of Gartner's Agile in the Enterprise survey to help attendees understand what other organizations have done to not only survive agile adoption, but to also succeed.
● What technical practices lead to success?
● What behaviors and culture changes are essential?
● How adoption of Enterprise Agile Frameworks impact adoption?

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:45 AM

Workshop: Use Gartner's “T4” Process to Optimize Megavendor Negotiations: IBM, Microsoft, Oracle, SAP

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This workshop will demonstrate through hands-on activities the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items, and activities will provide workshop participants with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big four megavendors using Gartner’s “T4” approach focusing on T1-Tactics; T2-Templates; T3-Ts&Cs; T4-Timing. Attendees will receive ready to use checklists, templates, toolkits and tips, tactics and tricks to plan for and negotiate these megavendor deals for cost optimization and risk mitigation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Designing the Product-Centric Delivery Organization

Matthew Hotle, Distinguished VP Analyst, Gartner

Organizational design is just one component of an I&T operating model. As more organizations adopt a product-centric delivery model, they need to come to terms with not only an organizational design that supports product-centric delivery but also major changes to the other eight component of the operating model. We'll discuss those changes, and the main ways we've seen leading clients organize their product organizations.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Ask the Expert: Optimize Your Microsoft Licensing and Negotiation Strategies

Dolores Ianni, Sr Director Analyst, Gartner

Microsoft licensing remains puzzling and represents new challenges for enterprises that have already migrated to the cloud and for those remaining on-premises. In this Ask the Expert session we will review your questions around the recent pricing and licensing changes and what are the top issues to consider when negotiating the best outcome for your needs, be it in or outside of the Microsoft cloud.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Distributed Cloud Fixes What Hybrid Cloud Breaks

Daryl Plummer, Distinguished VP Analyst, Gartner

Hybrid Cloud is a vital and necessary style of cloud computing. However, it can break multiple aspects of the cloud value proposition. Application leaders must also consider a new style of next generation cloud computing called “Distributed Cloud” to retain cloud advantages.

Tuesday, December 03, 2019 04:45 PM|Tuesday, December 03, 2019 05:30 PM

Keynote: The Future of Applications

Dennis Gaughan, Distinguished VP Analyst, Gartner

Every business is a technology business and applications are at the core (and edge) of every organization. Business models, customer demands, and the competitive landscape are all undergoing significant change which will require a new approach to how application leaders need to develop and deliver their application strategy to meet business goals. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

Ask the Expert: Effective Data and Analytics Governance: What Are The Must-Have Fundamentals?

Ted Friedman, Distinguished VP Analyst, Gartner

Data and analytics leaders often struggle with the basics and finding the right starting points for governance-focused activities. This interactive Q&A session will highlight key things to know and to do regarding scoping, roles and organizational approaches, metrics, policies and the role of tools -- the foundational pillars for a healthy data and analytics governance program.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

What Application Leaders Need to Know About Gartner’s Top 10 Strategic Tech Trends for 2020

Patrick Connaughton, Sr Director Analyst, Gartner

This session will discuss what Application Leaders need to know about Gartner's Top Ten Strategic Technology Trends.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

Plan for Megavendor Bring Your Own Licence Policies When Moving to the Cloud

Dolores Ianni, Sr Director Analyst, Gartner

IBM, Microsoft, Oracle and SAP allow you to move software licenses to the cloud under their own rules and policies about which licenses can be hosted where and how to calculate the requirement. How can we identify the nuances of each provider’s policies and reduce risks of noncompliance and potentially large unbudgeted fees.

Wednesday, December 04, 2019 12:45 PM|Wednesday, December 04, 2019 01:05 PM

Hype Cycle for the Future of Applications

Matthew Hotle, Distinguished VP Analyst, Gartner

This year, Gartner published its initial Hype Cycle for the Future of Applications. This theater session will discuss the hype cycle and the positions of the concepts on it.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

Governing Product-Centric Delivery

Matthew Hotle, Distinguished VP Analyst, Gartner

Jim McGittigan, VP Analyst, Gartner

As organizations start out in their journey to product-centric delivery, they typically handle governance and funding of these efforts as one-offs. As more of the organization moves to the product model, however, they find that creating a more structured governance and funding approach is critical.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 03:30 PM

Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services

Dolores Ianni, Sr Director Analyst, Gartner

James Smith, Sr Director Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Driving Innovation — How to Apply "Intelligence" to Your ERP Strategy

Duy Nguyen, Sr Director Analyst, Gartner

Although ERP vendors are promoting their AI/ML-enabled business software as a means to become intelligent, technology alone cannot make an organization smart. Application leaders should use the five building blocks described herein to achieve a truly intelligent ERP strategy.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:15 AM

Roundtable: Reinventing the Application Organization in a Product-Centric Delivery World

Matthew Hotle, Distinguished VP Analyst, Gartner

This roundtable should bring together organizations who are already on the path toward reinventing themselves, along with organizations just beginning the journey. We’ll discuss governance, funding, organizational structure, teaming and culture.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:15 AM

Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services (Repeat)

Dolores Ianni, Sr Director Analyst, Gartner

James Smith, Sr Director Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry. (Repeat)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

From Big Bang to Continuous Modernization: How to Embed Modernization in Workflows and Federated Delivery Teams

Yinuo Geng, Sr Director, Research, Gartner

Most modernization initiatives take years to complete and impact delivery and business outcomes. Progressive applications' leaders are pulling forward the benefits of modernization, making their efforts incremental and continuous. This session will highlight examples of how to continuously modernize by federating ownership and accountability for modernization across delivery teams, and giving them the support and guardrails to complete their work effectively.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

Increase Agile Success Through Enterprise Agile Frameworks

Mike West, Sr Director Analyst, Gartner

The most recent Gartner Agile in the Enterprise survey shows that application organizations adopting enterprise agile frameworks (EAFs) can increase their likelihood of success with agile development.
● How should you prepare for enterprise agile frameworks adoption?
● Which frameworks should we consider? What about more than one?
● How will an enterprise agile framework impact my organization?

Tuesday, December 03, 2019 08:00 AM|Tuesday, December 03, 2019 08:45 AM

The Fundamentals of Master Data Management

Ted Friedman, Distinguished VP Analyst, Gartner

This session will describe the foundational concepts for the discipline of master data management and the technology solutions that support it. What is master data and why is it important? What are the most common business benefits of successful MDM programs? What are the discipline and technology components of a successful MDM program?

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Strategic Architecture Roadmap to the Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

To deliver the business value of future applications, organizations will face a disruption. Architecture of applications must change to support role-centric assemblies of business capabilities; software development must shift to product-style delivery; business users must get augmented democratized tools; and the relationship of business and IT must become that of continuous collaboration. This presentation will highlight the milestones on the strategic roadmap to the future of applications.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Technical Insights: If the Answer Is Kubernetes, Are You Asking the Correct Question?

Traverse Clayton, Sr Director Analyst, Gartner

Application architects are looking to Kubernetes to solve a myriad of problems. In many cases Kubernetes provides an important and essential building block for a microservices architecture, but in just as many cases Kubernetes is chosen as it is the fashionable technology of the moment. In this talk, we will discuss the pros and cons of choosing Kubernetes and provide a framework to help guide you to the correct architectural, and business choice. This session could also include a live demo of deploying an application with Kubernetes, Docker and a serverless container platform TBC (Fargate or ACI).

Tuesday, December 03, 2019 11:45 AM|Tuesday, December 03, 2019 01:00 PM

Exclusive Gartner for Technical Professionals Networking Luncheon: Drive Success of Your Technical Strategy With Gartner’s Technical Professional Research

It’s critical for technical professionals to deliver projects on-time that meet business requirements. Do you manage a team of technical professionals that need industry best practices to optimize technical strategy and project execution? During this session you will have the opportunity to network with your peers and Gartner experts to discuss challenges and success stories. Discover where opportunities may lie and most importantly, learn how Gartner’s technical research, tools, and guidance can help you and your teams address your most pressing mission-critical priorities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Technical Insights: The Path to Microservices

Kevin Matheny, Sr Director Analyst, Gartner

Microservices architecture (MSA) is at the top of the Hype Cycle, but organizations that “do microservices” without a clear understanding of the problems it solves — and the problems it can create — risk creating new and unforeseen problems. This talk provides guidance on determining if MSA is right for your organization and clear steps for how to put your organization on the path to microservices.

Wednesday, December 04, 2019 09:30 AM|Wednesday, December 04, 2019 11:00 AM

Workshop: Stay Relevant and Effective With the Top Application Architecture and Development Skills

Fintan Ryan, Sr Director Analyst, Gartner

Digital business evolution requires software architects and developers to constantly evolve and embrace new skill sets as well as strengthen existing ones. In this workshop, we will discuss how to identify and prioritize skills such as agile architecture, AI/ML, multiexperience design and modernization that enable you to build applications that are relevant and effective.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

Technical Insights: Seek and Deploy: Choosing the Right Technologies for Your Microservices Platform

Gary Olliffe, Distinguished VP Analyst, Gartner

From containers to CI/CD, service meshes to serverless, Kubernetes to Kafka. With the hype around microservices and DevOps, the number of options has exploded and the array of technology that can help you deliver microservices is bewildering. This session explains Gartner’s reference architecture for microservice platforms, what you need to be successful, when you need it and how to deploy and operate it.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

The Disruptive Trends in Cloud Platforms for Leaders in Digital Business Transformation

Yefim Natis, Distinguished VP Analyst, Gartner

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS -- how will they support (or disrupt) your plans, your organization, and your market leadership role?

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

How to Select Your Cloud-Native Application Platform for Your Microservices Project

Paul Vincent, Sr Director Analyst, Gartner

Cloud-native architecture and associated tooling is supported by various cloud-native application platforms including aPaaS, Functions, and private PaaS tools such as Pivotal and Red Hat. We look at the selection criteria and standard prerequisites to consider before embarking on modernizing your applications with microservices.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Technical Insights: Not Just for Public APIs: Why You Need API Management and How to Implement It

Kevin Matheny, Sr Director Analyst, Gartner

APIs are essential to modern application integration and digital business strategies. But while almost every organization has APIs, far too few have API management capabilities in place. This talk explains why you need API management — even for purely internal APIs — and how to successfully implement the critical API management capabilities you need to govern and safeguard your APIs.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

How a Service Mesh Fits Into Your API Mediation Strategy

Mark O'Neill, VP Analyst, Gartner

Service Mesh is the hot new middleware for microservices. But just where does it fit in your API mediation strategy? Does it replace your API gateways? When do you need a mesh, and when don't you? More and more PaaS and CaaS environments now include a mesh. Does it make sense to buy a cross-platform mesh? Please attend this session for answers to these and other questions.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

Technical Insights: Best Practices for Unlocking Architectural Agility

Bill Holz, VP Analyst, Gartner

"The best architectures, requirements and designs emerge from self-organizing teams.”
What does that mean? How does a self-organizing team deliver application features when the architecture continually evolves in an incremental fashion? Poor architecture choices limit enhanceability, maintainability, testability, scalability, etc. which limit the ability of an agile team to quickly deliver new application(s) or features. Big architecture upfront doesn’t work because it locks in decisions when we know the least about what the application will actually need to do. This session will discuss processes and practices that your team can use to:

● Avoid BAUF by evolving the architecture incrementally.

● Prove the architecture with code by implementing fitness functions.

● Invest in agile modeling to improve architecture skills and understanding of agile team members.

Monday, December 02, 2019 02:30 PM|Monday, December 02, 2019 05:30 PM

Workshop: Demystifying Agile With the Agile Fluency Game

Bill Holz, VP Analyst, Gartner

Kevin Matheny, Sr Director Analyst, Gartner

Mike West, Sr Director Analyst, Gartner

Diana Larsen, Co-founder, Chief Connector and a principal consultant, Agile Fluency™

Learn what agile is and isn’t, what can go wrong, and how to succeed in your own agile adoption! The game simulates the first two and a half years of an agile project through the lens of the Agile Fluency Model — a powerful tool for understanding what agile software development teams need to excel. You’ll leave the session with new insights about how to succeed with agile in your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

The Blueprint to Digital Product Delivery

Jason Wong, VP Analyst, Gartner

Digital business is about the creation of new business models, typically built on digital products and platforms. To continuously deliver digital product innovation and business value, application leaders should apply Gartner’s blueprint to help transform the culture, skills, architecture, technologies and software quality capabilities of their development organizations.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

The Culture Hacking Roadmap

Elise Olding, VP Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. By popular demand, this session provides a step-by-step roadmap for how to hack your culture, including pragmatic examples and do’s and don’ts.

Tuesday, December 03, 2019 12:30 PM|Tuesday, December 03, 2019 12:50 PM

Magic Quadrant for Multiexperience Development Platforms

Jason Wong, VP Analyst, Gartner

Application development is getting more complicated. As device types proliferate, so too do modes of interaction: From GUI-based typing and touching, to natural-language-based chat and voice, to gestures used in immersive environments. The digital user journey will involve multiple devices and interaction modalities, hence, the need for multiexperience development platforms (MXDPs).

Tuesday, December 03, 2019 01:00 PM|Tuesday, December 03, 2019 01:20 PM

Gartner Magic Quadrant: Low-Code Application Platforms

Paul Vincent, Sr Director Analyst, Gartner

Overview of the top Low-Code Application Platforms - from a field of 220+!

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Technical Insights: Keys for DevOps Success

Bill Holz, VP Analyst, Gartner

DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what adoption really requires.
This presentation will help you to better understand:

● What DevOps is, and what it is not.

● The keys critical to DevOps success.

● How to build your DevOps practice into your SDLC.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 04:00 PM

Workshop: How to Build Your UX Dream Team

Brent Stewart, Sr Director Analyst, Gartner

During this session, participants will learn about the key skills, roles, and number of employees needed to build a world-class UX team. Attendees will be guided through a companion worksheet designed to produce a model UX team, customized for their organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

Should IT Be Building Applications in Under 12 Weeks, Or Focusing on Microservices?

Paul Vincent, Sr Director Analyst, Gartner

Enterprise IT is moving on from JEE and .NET to new platforms with new priorities. Should you be embracing the SaaS+PaaS or other models of Low-Code Application Platforms? Or investing in the new world of cloud-native architecture, containers, functions, Spring framework and microservices? Or...?

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

Critical Strategies for Building Secure Applications in an Agile World

Mark Driver, VP Analyst, Gartner

Continuous deployment and agile development is a required element of modern IT but the fast pace of modern AD can challenge teams to deliver secured and trustee solutions as well. this session walks through major mistakes to avoid and best practices to master in order to deliver high-quality and secure solutions at speed.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 03:30 PM

Roundtable: Navigating the Politics and Cultural Change in Your CRM Program

Theodore Travis, VP Analyst, Gartner

In a Gartner survey, 32% of respondents said that organizational politics was their biggest obstacle to the success of their CRM program. This session will examine:

● The three types of political and cultural barriers: executive leadership, program ownership and process change

● The five necessary components of CRM governance that address the barriers

● Practical solutions for overcoming the barriers that you are facing

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 04:00 PM

Workshop: How to Build a Successful Continuous Quality Strategy

Thomas Murphy, Sr Director Analyst, Gartner

Enterprises are facing dramatically increased quality expectations from customers and partners. A continuous quality strategy that leads to a compelling user experience is essential to succeeding in digital business. This workshop can be used as an awareness tool, a continuous planning tool, communication and education tool, or innovation driver making it an invaluable addition in your toolkit.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 04:00 PM

Senior Leadership Circle Workshop: Building High Performance Application Teams With Culture Sprints

Bruce Robertson, Distinguished VP, Advisory, Gartner

There are many ways to improve an application team’s performance, any many of the barriers to great performance are human and cultural. This workshop will provide key Culture Hack tactics along with an overall culture sprint strategy to help you build your own. During this workshop, you and your application leader peers will share tactics you’ve used successfully and learn from others. We’ll target common agile and DevOps team culture scenarios such as fear of failure, loss of mastery (while transitioning to new skills and practices), making decisions as a team, and generally moving from a me to a we team approach. Join us to up your team game!

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Avoid Digital Quality Disasters With Continuous Autonomous Validation and Verification

Thomas Murphy, Sr Director Analyst, Gartner

In the old world of “Projects," Quality Assurance largely stopped at the point of release. In the transition to the new Digital Business world of “Products and Platforms” application leaders must ensure that Quality Assurance investments include industrial-strength services that continuously monitor the integrity of data and systems in the live environment. Welcome to the world of CAVV – Continuous Autonomous Validation and Verification.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Critical Steps for Strong Product Teams

John Kostoulas, Sr Director Analyst, Gartner

Many applications teams are now structured around products instead of projects, but their product managers have little knowledge about the ingredients of a strong product team. In this session, we will present how product managers can bond diverse talent with a common team purpose, and balance team autonomy, accountability and reflective learning.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 10:00 AM

Workshop: How to Select the Right Low-Code Tool for the Job

Kyle Davis, VP Analyst, Gartner

Jason Wong, VP Analyst, Gartner

Hundreds of low-code tools claim to do very similar things. How do application leaders ensure that the right tools are selected for the use cases that you need to address? Come join this workshop for a Gartner framework to help determine the right tool for the job.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Technical Insights Crossfire: Using Low-Code Application Platforms in the Enterprise

Traverse Clayton, Sr Director Analyst, Gartner

Kyle Davis, VP Analyst, Gartner

Low code application platform software aims to provide companies with rapid development tools to deliver business outcomes rapidly. To be successful, these platforms must cater to both professional developers and citizen developers. This crossfire session helps you evaluate use cases and adoption considerations for Low code application platforms in the enterprise as it relates to software delivery, governance, security, and operations.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Ask the Expert: The Good, the Bad and the Ugly About No-Code and Low-Code Platforms

Kyle Davis, VP Analyst, Gartner

Low-code, no-code and high-productivity application platforms are providing application development teams advantages in delivering solutions faster for the business. While the advantages are real, there are plenty of pitfalls to be aware of when implementing these platforms. Come to this session equipped with your questions about these types of platforms, how they differ from other application platforms and how companies are successful in delivering solutions on these platforms.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Technical Insights: Composing Cloud-Native Architectures With Serverless Technologies

Fintan Ryan, Sr Director Analyst, Gartner

Serverless technologies allow application architects to pick and choose components and quickly integrate them together into an application. But this ease of use has shifted complexity rather than eliminating it. In this session, we will look at how you can compose apps from multiple different providers and how you can manage this new complexity using MASA principles. This session could include a TechDemo: Building a serverless app using components from multiple sources (e.g., AWS, Algolia, Auth0).

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

The Curious Case of Service Mesh: Do You Need One?

Anne Thomas, Distinguished VP Analyst, Gartner

The popularity of service mesh is increasing rapidly as more organizations embark on their microservices journey. This presentation talks about the service mesh pattern, vendor landscape, and things to consider before implementing one.

Monday, December 02, 2019 02:45 PM|Monday, December 02, 2019 03:05 PM

Boot Camp: Getting Started With Cloud

Yefim Natis, Distinguished VP Analyst, Gartner

Creating a cloud strategy may seem daunting but needs to be pragmatic. Some basic principles and guidelines are a good beginning rather than attempting all-encompassing IT strategies. We offer some guidance.

Monday, December 02, 2019 03:10 PM|Monday, December 02, 2019 03:30 PM

Boot Camp — IaaS/PaaS/SaaS: Getting Your Arms Around the Basics

Anne Thomas, Distinguished VP Analyst, Gartner

The language of cloud computing can confuse anyone: the key terms do not mean quite what they say; vendors may hype what they have, not what users need; and many users sign up for cloud services before they know why. In this presentation, we will establish the basics of what's what and who's who in cloud computing.

Monday, December 02, 2019 03:35 PM|Monday, December 02, 2019 03:55 PM

Boot Camp: Applications in the Cloud and for the Cloud

Traverse Clayton, Sr Director Analyst, Gartner

Applications can be delivered in a multitenant, shared-everything by SaaS providers, but applications can also be delivered to run in a PaaS or even an IaaS environment. Application development targeting cloud deployment has nuances which must be understood, and a lift and shift from on-premises to cloud isn't as easy as it sounds.

Monday, December 02, 2019 04:15 PM|Monday, December 02, 2019 04:35 PM

Boot Camp: Choose PaaS Wisely

Anne Thomas, Distinguished VP Analyst, Gartner

PaaS comes in many shapes and sizes. This session provides an overview of PaaS options and their applicability to support different types of applications, different architectural models, and different developer work styles and expectations.

Monday, December 02, 2019 04:40 PM|Monday, December 02, 2019 05:00 PM

Cloud Boot Camp: How to Integrate Cloud Applications and Data

Massimo Pezzini, Distinguished VP Analyst, Gartner

Cloud integration is a reality for many organizations today. Come and learn about the unique challenges cloud integration brings. How does it differ to regular integration and what new tools and practices should be evaluated in meeting these challenges.

Monday, December 02, 2019 05:05 PM|Monday, December 02, 2019 05:25 PM

Boot Camp: Just When You Thought You Had Cloud Figured Out

Paul Vincent, Sr Director Analyst, Gartner

Just when we thought we all understood cloud, a new set of terms has become commonly used: hybrid, multicloud, cloud-native, edge computing, distributed cloud and cloud repatriation. Some of these are not brand new but have gradually made their way into the IT world, and some have been reintroduced (e.g., hybrid).

Tuesday, December 03, 2019 08:00 AM|Tuesday, December 03, 2019 08:45 AM

Fundamentals of Integration, Why It Is Important and How You Tackle It

Massimo Pezzini, Distinguished VP Analyst, Gartner

In the digital era, it is increasingly evident that the ability to integrate with each other applications, data, API, cloud services, mobile devices, “smart machines,” business partners and IoT devices is a critical competency for organizations. Nonetheless, many application leaders still do not know how to effectively deal with it. This session will discuss the key principles, patterns, architectures, technologies and organizational models help them address the pervasive integration challenges they will have to face throughout their digital journey.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Adopt a Data Hub Strategy for Controlled and Streamlined Data Sharing

Ted Friedman, Distinguished VP Analyst, Gartner

Organizations’ increasingly need to connect things that share data — master data stores, applications, processes, external partners. But without a well-planned strategy based on mediation and governance, it’s hard to enjoy a smooth flow of trusted data. What are data hubs and how do they support data sharing and governance? What are the most effective starting points for a data hub strategy? What are the best approaches to architect and deploy data hubs?

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Ask the Expert: The Business Value of Robotic Process Automation

Saikat Ray, Sr Director Analyst, Gartner

This Ask the Expert session will answer questions on how application leaders can measure the business value of Robotic Process Automation (RPA). Participants will develop an understanding of the common metrics used to measure the benefits, costs, and risks of implementing RPA. They will get answer on how to develop a TCO model to build a business case for adopting RPA within their organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Augmented Integration Technology Rebalances the Integration Work a Human and an AI Will Do

Keith Guttridge, Sr Director Analyst, Gartner

Use of AI within integration technologies shows early promises for integrating systems, platforms and things that are multiplying so quickly that humans struggle to amass them. Application leaders responsible for integration will need to determine how auto-adjusting or self-learning AI approaches offer new ways and create alliance between human and digital integrators.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Three Steps to Designing a Future-Proof Business Application Integration Strategy

Massimo Pezzini, Distinguished VP Analyst, Gartner

Integration with other systems is a crucial effort in business application initiative, such as ERP, CRM, HCM, SCM, cloud office and master data. To effectively and efficiently accomplish the task, while not compromising business agility, CIO should endorse a multilayer integration strategy that maximizes business value and minimizes risks and costs.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Ask the Expert: Integrating With Salesforce

Kyle Davis, VP Analyst, Gartner

Many organizations need to integrate with Salesforce cloud products. The timing of these integrations span both real time and batch. In this session, we will discuss best practices and options for addressing various types of Salesforce integration scenarios.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 06:50 PM|Tuesday, December 03, 2019 07:10 PM

Gartner Magic Quadrant for Data Integration Tools

Keith Guttridge, Sr Director Analyst, Gartner

The market for data integration tools supports the core capability of the modern application and data management infrastructure. With usage scenarios becoming highly diverse to address established and emergent demands, buyers need to understand key trends and major criteria to ensure optimal vendor choices.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

Turbocharge Your Business-Critical APIs via the Digital Integration Hub

Massimo Pezzini, Distinguished VP Analyst, Gartner

APIs are ubiquitous ways to access “system of record” application data. Implementing these APIs may imply intractably complex integration challenges and impose intolerable workloads on the systems of record. The emerging digital integration hub (DIH) tackles these issues by consolidating multiple back-end data sources into a low-latency, scale-out data store that serves the API layer.
Key Issues:
How will application leaders tackle the challenges of business-critical APIs?
What will be the business value of the DIH architecture?
What will be the technologies application leaders use to implement their DIHs?

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

Use This Maturity Model to Assess Your Competency in API Strategy

Mark O'Neill, VP Analyst, Gartner

In times when APIs have become strategic to even CIOs, how do application leaders assess their maturity in running an API program or its progress thereof? Gartner's API strategy maturity model comes to rescue. Use this model to plan and communicate your API strategy to CIO and the entire development organization.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

Scale RPA Value by Equipping Business Partners to Take the Lead

Kristin Mettraux, VP, Advisory, Gartner


RPA has rapidly become mainstream, with 85% of organizations already using or implementing solutions. Despite widespread enthusiasm and high expectations, many organizations have achieved limited benefits. This session will show how applications leaders at UBS and Southern Company scaled RPA, designing CoEs to provide support and guardrails while enabling business partners to take leadership of RPA initiatives.

Wednesday, December 04, 2019 12:45 PM|Wednesday, December 04, 2019 01:05 PM

Gartner Magic Quadrant for Enterprise Integration Platform as a Service

Keith Guttridge, Sr Director Analyst, Gartner

Enterprise integration platform as a service (iPaaS) is a second generation, cloud-based application and data integration technology. Ease of use and fitness with digital business needs to connect on-premises, cloud-based and mobile applications and data are driving fast iPaaS adoption. In this session, we discuss how the provider landscape is changing and how you can discern what’s the best iPaaS for you.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

Technical Insights: Adding to Your Toolbox: How to Choose the Right Integration Platform

Kevin Matheny, Sr Director Analyst, Gartner

You already have multiple integration tools but new architectural approaches require new solutions. How do you choose the right tool to add? The range of integration technologies is more diverse than ever, yet core features, such as transformation and routing are common across product categories. The factors that differentiate integration platforms vary in applicability depending on your specific use cases. This session will explain the main categories of integration platform available and offer a framework approach to evaluating them. This will ensure you get the right integration platforms for your organization and requirements.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 03:15 PM

Ask the Expert: Making Application Integration More Agile

Gary Olliffe, Distinguished VP Analyst, Gartner

Application integration is getting more complex every year. Cloud environments, APIs, streaming analytics, microservices and digital process automation create new challenges for architects. Meanwhile integration delivery needs to be more agile and more accessible using self-service integration platforms. Bring your questions about application integration delivery, platforms and architecture to get an answer from a Gartner expert.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 06:25 PM|Wednesday, December 04, 2019 06:45 PM

Gartner Magic Quadrant for Full Life Cycle API Management

Paolo Malinverno, VP Analyst, Gartner

We all use APIs every day. The demands of digital transformation, and the related need for platforms and ecosystems, make it essential to manage APIs throughout their life cycle. We identify the pros and cons of a wide range of API management vendors and offerings, to help you make the right choice.

Wednesday, December 04, 2019 06:25 PM|Wednesday, December 04, 2019 06:45 PM

Gartner Magic Quadrant for Robotic Process Automation

Saikat Ray, Sr Director Analyst, Gartner

Robotic process automation continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. We examine these market forces and the leading enterprise vendors for such software.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Navigate Optimal Routes to Drive to Your Digital Automation Destination

Saikat Ray, Sr Director Analyst, Gartner

Application leaders have wide array of overlapping options for digital process automation in their technology portfolio. Many have already invested on Robotic Process Automation, Business Process Management Tools or even Integration Platform as a Service. What are the best use cases for each technology and how to make the optimal choice?

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Event-Driven Computing for Leaders in Digital Business Innovation

Yefim Natis, Distinguished VP Analyst, Gartner

To reach the full business potential of digital business, your organization must become continuously intelligent and innovating, integrated within itself and across its ecosystems, contextual, and responsive in business real time. In this presentation, learn how event-driven computing helps advance your organization toward each of these objectives.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

API Security and Data Privacy: Protect Your Organization From "Leaky APIs"

Mark O'Neill, VP Analyst, Gartner

APIs enable access to data, but this access may be misused. In fact, there have now been many examples of data breaches through APIs, some well publicized. In this session, we examine what is involved in protecting APIs from attack. We see what tools and techniques are required, and what stakeholders are involved. The outcome of this session is a clear understanding of what is a secure API strategy.

Tuesday, December 03, 2019 08:00 AM|Tuesday, December 03, 2019 08:45 AM

Fundamentals of Customer Experience

Michael Chiu, Sr Director Analyst, Gartner

This tutorial will cover the basics of customer experience including what it is, measuring it, getting your organization started on it, understanding your customers, and other topics foundational to customer experience. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Demystifying the Digital Experience Platform (DXP)

Irina Guseva, Sr Director Analyst, Gartner

Digital experience platforms (DXPs) are a critical component to your digital business technology stack. DXPs provide a wide variety of digital experiences to a wide array of audiences. They not only deliver the current popular digital capabilities of web and mobile, but also provide a platform that will extend digital experiences to the next generation of channels, devices and modalities, including wearables, conversational AI (chatbots, Amazon Alexa, Google Home), augmented reality (AR), virtual reality (VR), and a long list of IoT and other connected technologies.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:15 AM

Roundtable: Best Practices in Creating Your Customer Experience Technology Roadmaps

Nadine LeBlanc, Sr Director Analyst, Gartner

Creating a superior customer experience is top of mind for CEOs. As such, customer experience technologies should be reflected in cross-functional technology roadmaps and are highly impactful to stakeholders. What has your experience been? Share your lessons learned with a group of peers in this interactive session.
Note: Available to end-users only, preregistration is required. Space is limited.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Powering Digital Business: The Future of Commerce

Jason Daigler, VP Analyst, Gartner

An online commerce experience that is efficient and customer-friendly is no longer a differentiator — it is mandatory. Business leaders and CIOs must focus on the future of digital commerce to differentiate today — one which solves problems, is anticipatory and is pervasive when and where customers need it.

Tuesday, December 03, 2019 01:00 PM|Tuesday, December 03, 2019 01:20 PM

Gartner Magic Quadrant for Digital Experience Platforms

Irina Guseva, Sr Director Analyst, Gartner

Gartner's "Magic Quadrant for Digital Experience Platforms" marks the maturation of a long evolving category. DXPs strive to support organizations as they move from websites to omnichannel digital experiences. Digital Experience Platforms (DXPs) deliver a wide array of digital experiences to a wide array of audiences, and have emerged as a critical tool for customer and employee engagement. This Magic Quadrant session explores the market for DXPs and its vendors.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Three Bold Strategies for Customer Experience Victory

Michael Chiu, Sr Director Analyst, Gartner

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical, transformative decisions. This presentation looks at three bold strategies to becoming the simplest, quickest or most focused.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:30 PM

Roundtable: How Application Leaders Lead CX Innovation for Midsize Enterprises

Nadine LeBlanc, Sr Director Analyst, Gartner

To succeed, MSE CIOs and application leaders supporting customer experience must drive and sustain meaningful CX investments. What has your experience been? Share your lessons learned with a group of peers in this interactive session. Note: Available to end-users only, preregistration is required. Space is limited.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

How Superior Employee Experience Drives Superior Customer Experience

Simon Harrison, Sr Director Analyst, Gartner

There is a growing organizational emphasis on employee well-being and designing an employee experience that drives customer engagement, loyalty and advocacy. As we enter an era where employee expectations are higher than ever, rethinking the working environment, management philosophy and tools available to employees is a critical requirement.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:45 AM

Roundtable: How to Use Customer Journey Mapping and Analytics for Improved CX

Jason Daigler, VP Analyst, Gartner

A facilitated roundtable discussion during which participants will learn from each other by sharing methods that their organizations use to develop customer journey maps, add journey analytics, and take action to improve customer experiences. Additional discussion topics will include sources of customer data and ownership/leadership for journey mapping and analytics projects.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

Creating a Personalized Customer/Employee Experience-Focused Culture

Michelle Duerst, VP Analyst, Gartner

The war for customers and the future workforce has already begun. While organizations focus on personalization for their customer experience (CX), the employee experience (EX) is sadly lacking. This session will focus on CX examples from across industries that not only can be applied to EX, but also connect to other industries to increase overall value.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

How to Prove the Value of User Experience to Your CEO

Brent Stewart, Sr Director Analyst, Gartner

Recent studies have proven the business value of design. But what about the value to the customer, the brand, and an organization’s employees? User Experience does more than generate high returns, it also inspires and builds lasting relationships. This session provides participants with a framework to track and prove the value of UX and articulate that to your CEO and Board.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

The Whys and Hows of Digital Accessibility

Brent Stewart, Sr Director Analyst, Gartner

The purpose of this session is to develop a deep understanding of the digital experience for people with disabilities, the reasons to pursue a digital accessibility initiative and how to do it. Participants will learn about Digital Accessibility standards, best practices, processes, and industry leaders.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Let’s Get Personal With Employee Experiences: A Cross-Industry Perspective

Michelle Duerst, VP Analyst, Gartner

Hyperpersonalization has amplified customer expectations of dynamic customer-centric experiences across products, services and ecosystems. Application leaders have delivered these personalization capabilities as part of their digital initiatives, but are now facing a critical obstacle — Talent. Organizations must transform into workforce talent factory by hyperpersonalizing the associate experience as well as the customer experience.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Digital Optimization Is the Final Frontier of B2B Customer Experience

Theodore Travis, VP Analyst, Gartner

Despite the advent of consumer digital technologies, B2B customer experience processes are still dependent on human interactions. But as digital technologies become easier to develop and deploy, B2B organizations need to unite their customer experience objectives with digital transformation goals. Join this session to learn how leading companies have digitalized their human-to-human processes and exceeded their customer experience objectives.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

How to Elevate Your Intranet Portal to an Employee Experience Platform, and Why

Irina Guseva, Sr Director Analyst, Gartner

Digital workplace leaders apply customer experience practices and technologies to their employee portals. Digital experience platforms embrace the new principles and unify outmoded systems built for the web era. This session will examine this new category and its successful adoption in the digital workplace.

Monday, December 02, 2019 02:45 PM|Monday, December 02, 2019 03:05 PM

Boot Camp: Understanding and Planning for Quantum Computing

Martin Reynolds, Distinguished VP Analyst, Gartner

Quantum computers remain in the future, but its ideas are solving problems now. If you have optimization problems too hard for conventional computing, quantum-inspired solutions can get you on a path that delivers business results. We’ll address these issues:
- What is quantum computing?
- Preparing the right resources.
- Identifying applications and solutions.

Monday, December 02, 2019 03:10 PM|Monday, December 02, 2019 03:30 PM

Boot Camp: What Is Machine Learning?

Saniye Alaybeyi, Sr Director Analyst, Gartner

Machine learning is the process of solving a practical problem by gathering a data set and algorithmically building a statistical model based on that data set. In this boot camp, we will go over types of machine learning, how they work and how you can use them to solve practical problems.

Monday, December 02, 2019 03:35 PM|Monday, December 02, 2019 03:55 PM

Boot Camp: What Is Robotic Process Automation?

Rob Dunie, Sr Director Analyst, Gartner

Robotic process automation (RPA) democratizes and accelerates the automation of manual, repeatable business processes using a combination of application UIs and APIs. In this boot camp we will explore how RPA works, the ways in which it can be deployed, and how RPA can be used to both optimize and transform the way business value is delivered.

Monday, December 02, 2019 04:15 PM|Monday, December 02, 2019 04:35 PM

Boot Camp: Getting Started With Chatbots

Jeffery Skowron, Sr Director Analyst, Gartner

Chatbots drive conversational customer interactions and require practical design and implementation planning. This session offers guidance on how and where, to get started with chatbots, and iteratively improve them over time.

Monday, December 02, 2019 04:40 PM|Monday, December 02, 2019 05:00 PM

Boot Camp: What Are IoT Digital Twins — And Why Should You Care?

Benoit Lheureux, VP Analyst, Gartner

Just about everyone is aware of IoT — the related emerging notion of digital twins — but few understand the primary role of digital twins and the unique way that they can help companies achieve better business outcomes. In this session we’ll crisply define what IoT digital twins are, their primary business value-proposition, and why you should consider implementing them soon to reap their benefits.

Monday, December 02, 2019 05:05 PM|Monday, December 02, 2019 05:25 PM

Boot Camp: How to Create an Emerging Tech Radar

Marty Resnick, Sr Director Analyst, Gartner

An emerging technology radar provides a tool to transform hype-driven investment decisions into a benefit-driven, defensible approach to prioritizing technology adoption. This boot camp will introduce the emerging tech radar and how/different technologies could be evaluated using Gartner’s Emerging Tech Radar Toolkit available here. At the end of the boot camp, attendees will be equipped to begin the creation their own Emerging Tech Radar for their organizations.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

The IoT Scenario: Key Next Steps

Benoit Lheureux, VP Analyst, Gartner

The Internet of Things is a major digital business building block. In this session we discuss IoT evolution, including enterprise IoT maturity and leadership, opportunities and challenges, and next steps for enabling your enterprise to successfully scale it.
Discussion topics include:
- Business drivers for the IoT
- Critical organization factors for IoT success
- Implementation issues

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

Knowledge in the Era of AI

Anthony Mullen, Sr Director Analyst, Gartner

Knowledge management and representation is undergoing yet another metamorphosis driven largely by the introduction of AI. Increasingly machines join alongside humans in both surfacing knowledge and generating it. With most knowledge management efforts spread across the enterprise and a 'grab bag' of tools this session will look at how application leaders must not just use knowledge but develop and codify it as an ongoing priority to help their organizations achieve competitive differentiation.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Architecting for Immersive Experiences

Marty Resnick, Sr Director Analyst, Gartner

When recommending and implementing immersive technologies (virtual reality and augmented reality) for their organization, business leaders must consider the business outcomes, people, process, and design management to architect for the unique goals and drivers of their specific organization.

Tuesday, December 03, 2019 06:50 PM|Tuesday, December 03, 2019 07:10 PM

Hype Cycle for Internet of Things

Benoit Lheureux, VP Analyst, Gartner

IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across virtually all organizations. IoT as a whole is still an immature market however as a result of its growth, it is already dividing into consumer, commercial and industrial segments. Each segment has a different solutions', products' and technology requirements. This 2019 Internet of Things Hype Cycle illustrates the current state of IoT.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

What to Expect When You’re Expecting Digital Twins

Benoit Lheureux, VP Analyst, Gartner

Digital Twins are an emerging class of IoT data-driven enterprise software that improve situational awareness and will profoundly impact nearly all major business applications (e.g., CRM, EAM, and SCM). In this session we explain the role of digital twins, their categories (discrete, composite and digital twins of organizations), and their impact on business applications and ecosystem partners.

Wednesday, December 04, 2019 11:45 AM|Wednesday, December 04, 2019 12:15 PM

What Is Robotic Process Automation

Rob Dunie, Sr Director Analyst, Gartner

Application leaders are constantly challenged to support the more efficient, cost effective delivery by the business. Learn how Robotic Process Automation tools can be used to automate the interaction with legacy and desktop applications.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

Technical Insights: Deploying Chatbots to Improve User Experience and Engagement

Jeffery Skowron, Sr Director Analyst, Gartner

User expectations of chatbots have increased. A well designed and integrated chatbot can produce improvements in both user experience and engagement while meeting these rising expectations. This session will discuss interaction design planning, leveraging natural language processing, and integrating with conversational platforms to deliver chatbots for your users.

Wednesday, December 04, 2019 02:30 PM|Wednesday, December 04, 2019 03:30 PM

Roundtable: Artificial Intelligence — How to Integrate AI Into the Business

Martin Reynolds, Distinguished VP Analyst, Gartner

Artificial intelligence - especially when driven by deep neural networks - promises us the ability to automate processes that otherwise require humans. However, the ability to manage complex inputs is only the first step in the journey. An AI-drive application drives significant complexity across business systems. Come to discuss how AI can help; what it takes to make a great application; and traps and pitfalls that can compromise your goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Architecting for Augmented Intelligence

Marty Resnick, Sr Director Analyst, Gartner

Augmented Intelligence is the next step beyond Artificial Intelligence systems, where humans and learning machines work together. Enterprise architecture and technology innovation leaders must link strategy and execution to achieve targeted business outcomes through putting workers side by side with advanced AI systems, processes and robotics.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

You Bought the King-Size Blockchain Hammer — Now Where Are All the Nails?

Adrian Leow, Sr Director Analyst, Gartner

Blockchain adoption is prone to false starts that often lead to wasted resources. This presentation establishes a frame of reference and working model for the evolution of blockchain for application leaders and senior business leaders. It provides guidance for the future roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:45 AM

Workshop: Defining and Developing the Minimum Viable Product for Your Chatbot

Anthony Mullen, Sr Director Analyst, Gartner

Chatbot and natural language technologies are changing how consumers and employees engage with enterprises. This workshop will lead you through the process of chatbot ideation and then classifying your chatbot ideas by complexity and interactivity. Attendees will then select one of their chatbot ideas and go on to define the minimum viable product (MVP) covering aspects such as training data, implementation and KPIs. Please note: Reserved for end-users only. Preregistration required.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Quantum Computing — The "In Your Face" Disruption Few Understand and Some Fear

Martin Reynolds, Distinguished VP Analyst, Gartner

Mainstream quantum computing is still a decade away — but it is influencing businesses and governments now as they prepare for its introduction. Applying it in your business requires a solid foundation of knowledge and expertise, which you cannot build without a long-term plan. We'll show you what quantum computing can — and cannot do; give you an understanding as to how it works; and set you up for the most effective investments in your business.

Thursday, December 05, 2019 01:00 PM|Thursday, December 05, 2019 01:45 PM

Application Development in the Era of Artificial Intelligence

Mark Driver, VP Analyst, Gartner

As AI technologies continue to rapidly evolve and mature, application development managers will find it increasingly necessary to master these innovations to deliver next-generation IT challenges. This session discusses the tools, frameworks and best practices for developing applications to most effectively leverage machine learning and other AI technologies.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

Dissipate Your Most Common Myths and Misconceptions About Artificial Intelligence

Saniye Alaybeyi, Sr Director Analyst, Gartner

The hype around artificial intelligence has led to many myths. Application leaders must separate AI’s reality from the myths to devise future strategies, or enhance existing ones, that will deliver real business value outcomes. While debunking misconceptions, this high energy presentation helps application leaders successfully define what AI means for them, find business value in AI; mitigate AI’s bias, lack of transparency and security risks that inhibit adoption; and operationalize AI within line of businesses that application leaders serve.

Monday, December 02, 2019 02:30 PM|Monday, December 02, 2019 05:30 PM

Senior Leadership Circle Research Discussion: Build the Enterprise Foundations for Agile Delivery

Kristin Mettraux, VP, Advisory, Gartner

IT and business executives alike are turning to Agile as a critical enabler of digital business ambitions, embracing its customer-centric focus and ability to accelerate delivery. However, Agile transformation efforts often stall because they are at odds with established processes, risk tolerance, and ownership frameworks within and beyond the delivery organization. In this highly interactive, intimate session exclusively for Heads of Applications, we will share insight into how to build the enterprise foundations for customer-centric, agile delivery through new team structures and partnerships. Please note this session is three-hours and it will be repeated on Tuesday.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:00 AM

Baby Steps: How to Innovate in a Resource-Constrained or Risk-Averse Environment

Jackie Fenn, Distinguished VP Analyst, Gartner

"Fail-fast" may work in Silicon Valley, but what if you are trying to innovate with no time or budget, and everyone around you is afraid of failure? This presentation provides a practical roadmap for progress, beginning with low-cost, low-risk innovation activities that deliver real value, and continuing on to strategies to reshape your environment into a more open, supportive and innovation-friendly culture.

Tuesday, December 03, 2019 10:15 AM|Tuesday, December 03, 2019 11:45 AM

Workshop: How to Pitch an Agile Transformation Beyond IT

Kristin Mettraux, VP, Advisory, Gartner

Applications' leaders have been using agile for years to achieve greater speed, flexibility and customer-centric delivery outcomes. In today’s digital environment, business leaders across the enterprise – from Sales and Marketing to back-office functions like HR and finance – are increasingly embracing agile as the answer to pressures of their own. Application leaders’ experience allows them to play a key role in helping the rest of the organization adopt agile to achieve their support the organization’s digital objectives. In this workshop, we’ll discuss how to pitch an agile transformation to functions beyond IT by connecting it to their functional goals and using techniques like design thinking to help them apply it in their own workflows.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 11:15 AM|Tuesday, December 03, 2019 11:45 AM

How to Safely Begin Chaos Engineering to Increase Reliability

Thomas Murphy, Sr Director Analyst, Gartner

Applications are increasing in complexity as end users’ experience expectations have also heightened. Application leaders responsible for experience and reliability must overcome their fear of chaos engineering as a means to achieve it. Chaos engineering can be done safely, and allows for organizational learning, increase in reliability, and a greater understanding of complex system dependencies.

Tuesday, December 03, 2019 01:15 PM|Tuesday, December 03, 2019 04:15 PM

Research Discussion for Heads of Applications: Build the Enterprise Foundations for Agile Delivery

Miles Gibson, VP, Advisory, Gartner

IT and business executives alike are turning to Agile as a critical enabler of digital business ambitions, embracing its customer-centric focus and ability to accelerate delivery. However, Agile transformation efforts often stall because they are at odds with established processes, risk tolerance, and ownership frameworks within and beyond the delivery organization. In this highly interactive session exclusively for Heads of Applications, we will share insight into how to build the enterprise foundations for customer-centric, agile delivery through new team structures and partnerships.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 03:15 PM

Building the Digital Business Platform

Bill Swanton, Distinguished VP Analyst, Gartner

Application and digital business leaders are under enormous pressure from senior executives to get their firms "digital enough!" Our two year long study of digital organizations is yielding new approaches to building the digital platform, revealing the new technologies and skills required. More importantly, it highlights the organizational, cultural and business change required for success.

Tuesday, December 03, 2019 02:30 PM|Tuesday, December 03, 2019 04:00 PM

Workshop: How to Start and Run an API Program

Any digital transformation that goes beyond optimization needs to be enabled by an API-rich platform. This workshop is about how to start an application programming interface (API) program, and run it to maximize its business efficiency. It will focus on defining the right APIs and understanding the linkage between Experience APIs and lower granularity APIs or services.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:30 AM|Wednesday, December 04, 2019 11:00 AM

Workshop: Create Your One-Page Innovation Charter and Roadmap to Innovation Success

Jackie Fenn, Distinguished VP Analyst, Gartner

Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 04, 2019 09:45 AM|Wednesday, December 04, 2019 10:30 AM

The Present and Future of Artificial Intelligence

Whit Andrews, Distinguished VP Analyst, Gartner

Artificial intelligence adoption has entered the mainstream, but most organizations are at the earliest stages and still developing their strategy and governance. Get a sense of where you stand and where the industry will progress.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

Use Design Thinking to Understand What Your Customer Really Needs

Gene Phifer, Distinguished VP Analyst, Gartner

Design thinking is based on a simple premise, by focusing on the customer, and really understanding them, we can identify what they really need. Used this way design thinking is an important precursor to any agile project and its stories and epics. In this session we'll explore design thinking, and how organizations have used it to really understand what their customers want.

Wednesday, December 04, 2019 02:15 PM|Wednesday, December 04, 2019 03:00 PM

The Next Frontier for Products Over Projects: Hybrid IT-Business Fusion Teams

Miles Gibson, VP, Advisory, Gartner

Three-fourths of IT organizations have already adopted the product model. As digitization blurs the distinction between IT and “the business,” leading practitioners are implementing product lines that ignore traditional boundaries and comprise the best resources from across the enterprise. Join this session for real-world examples of the latest advances in the product model — hybrid IT-business “fusion teams.”

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Redefining Innovation — Finding From Failure

Michelle Duerst, VP Analyst, Gartner

No one wants to fail. However, industry leaders need to recognize that a negative result does not have to be the end, but should be used as a finding to fuel innovation for their greatest successes. This session will highlight these case studies and demonstrate how to apply these examples to build a more successful app portfolio.

Thursday, December 05, 2019 08:30 AM|Thursday, December 05, 2019 09:15 AM

Technical Insights: Future APIs Now: Evolving and Expanding Your API Strategy to Support Digital Business

Gary Olliffe, Distinguished VP Analyst, Gartner

APIs have transformed our approach to integration architecture and are the foundation for digital business agility. But there are limits to the problems the ubiquitous REST API can solve. Event-based APIs, GraphQL, gRPC and more have a role to play. We’ll explain how to adapt your API strategy support the application, data and stream-based integration scenarios necessary for digital business.

Thursday, December 05, 2019 10:15 AM|Thursday, December 05, 2019 11:00 AM

Top Trends in Application Architecture That Enable Your Digital Business Transformation

Anne Thomas, Distinguished VP Analyst, Gartner

You want to capitalize on digital business opportunities, but your current application estate is holding you back. How do you adapt your core application systems to enable you to take advantage of new opportunities? To leverage digital business ecosystems? To exploit big data? To deliver awesome customer experiences? To allow your people to work smarter? This session discusses the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.

Thursday, December 05, 2019 02:00 PM|Thursday, December 05, 2019 02:30 PM

Inventing the Future With Continuous Foresight

Marty Resnick, Sr Director Analyst, Gartner

No individual technology on its own is going to drive the future and digital transformation. Application leaders need to acquire the ability to connect the dots in order to see their true impact and the realistic possibilities of innovation and emerging technologies. This goes beyond short term innovation frameworks and emerging tech radars. This session will introduce and walk-through Gartner's Strategic Foresight Framework for innovation and choosing emerging technologies that are right, at the right time, for your organization.

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