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Wednesday, May 26, 2021 / 11:00 AM - 11:30 AM EDT

Gartner Opening Keynote: Delivering Resilience Through a Composability Fitness Routine

Daryl Plummer, Distinguished VP Analyst, Gartner

For years, experts have told us that disruption will happen to us all. COVID-19 proved the point and illustrated that the most successful companies figured out how to be resilient and adapt to change. But many were not as fortunate because they could not adapt based on rigid architectures, technologies and culture. This keynote discusses a composability fitness routine that will make any organization more resilient and fit for change.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today’s leaders. In this session, learn the essentials of composable enterprise architecture. Discover how you are already on the path to the composable future of applications, and learn how to make that path more consistent, efficient and safe.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Use Zero-Based Prioritization to Refocus Portfolios on Strategic Business Initiatives

Mbula Schoen, Director Analyst, Gartner

A finite budget for initiatives and a backlog of postponed investments in the pipeline can make it seem impossible to accept any new requests. Yet demands for new initiatives keeps growing. This presentation will discuss how by following the principles of zero-based prioritization, IT leaders can:-
- Clear the portfolio of all current work efforts and define a framework for prioritizing initiatives based on business goals and outcomes
- Rebuild their portfolios and free up scarce resources for investments in new strategic business initiatives.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

The Next Evolution of Enterprise Applications

Patrick Connaughton, Sr Director Analyst, Gartner

This session will explore how enterprise applications like ERP, finance and procurement will evolve over the next three to five years, and how each trend will impact the way companies select, negotiate, implement and maintain these solutions.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Senior Leadership Circle: Ask the Expert: Hone Your Organizational Change Leadership Skills

Elise Olding, VP Analyst, Gartner

Come to this session with your questions about leaders' role in organizational change. What are essential skills you will need. What are the actions an effective executive sponsor takes? How much time is allocated to these activities? How can organizational change skills foster agility in your enterprise? These are some of the questions we can explore. Have your tough questions ready!

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Ask The Expert: Avoiding Common Obstacles in the Way of a Successful PMO

Lars Mieritz, VP Analyst, Gartner

Anyone establishing or leading a PMO to support and improve the delivery of business outcomes is only too aware of the high failure rate of PMOs. This session offers a forum to explore questions such as: How do I best sell PMO to senior executives? What are the key PMO roles and functions? How do I maintain PMO relevance? What is the ideal PMO size? How do I best show PMO value?, and avoid common obstacles to PMO success.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Pave the Road to the Future of Application Development With Business Architecture

Marcus Blosch, VP Analyst, Gartner

Bridging the gap between business and IT to build a resilient enterprise with composable applications starts with business architecture. By using business architecture, application and business solutions leaders can focus on building adaptive applications that target changing business outcomes. In this session, we will examine why and how to use business architecture to design and build adaptive applications that link business strategy to technical execution at speed and scale.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

The Evolving Role of Application Megavendors in a Composable Business

Dennis Gaughan, Distinguished VP Analyst, Gartner

As organizations embrace composable business, they need to rethink their approach to delivering modern adaptable applications. For many, this means rethinking their strategy and relationship with the major application vendors. This session will look at how the different megavendors are helping (or not) accelerate their customers journey towards composable business.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Crisis Fatigue, Psychological Safety and Resilience

Mary Mesaglio, Distinguished VP Analyst, Gartner

It’s not just you. Everyone’s exhausted. COVID-19 has robbed us of daily routines, celebrating milestones, hugging loved ones, taking trips and vaccines aren’t the quick fix we thought they would be. But you still have work to do. So, how do you keep your team focused and motivated when it all feels like a slog? This session focuses on tactics you can implement immediately to combat fatigue and stay resilient.

Wednesday, May 26, 2021 / 02:45 PM - 03:30 PM EDT

Workshop: Optimize Risk, Value and Cost in a Business Context to Prioritize Portfolio Investments

Anthony Henderson, Sr Director Analyst, Gartner

This workshop focuses on applying Gartner’s risk, value and cost optimization model to drive more timely investment decisions. At the end of this workshop you will have:
- Sharpened your business acumen and alignment to business outcomes.
- Customized narrative to work more effectively with your business executives.
- Customized framework for enabling credible and defensible business decisions to optimize investments and business outcomes.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Reengineering the Decision — How Data and Analytics Drive Better, Smarter Business Decisions

Andrew White, Distinguished VP Analyst, Gartner

This research explores the methods and practices by which data and analytics (D&A) is being used to help business leaders and their teams exploit business moments by reengineering how they take decisions. This is a perfect complement to a composable future and provides a roadmap to further integrate D&A and applications.
- The struggle with decision making
- How to reengineer your organization's decision taking process
- Where and how to leverage D&A in your application strategy

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: How to Navigate the Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

Once you are determined to build composable applications and strengthen the resilience of your business — you will need to understand what good looks like in composable enterprise. In this Q&A session learn how to assess, then plan, and track your journey to top-rated composability, agility and resilience.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

IT-Business "Fusion" Teams and How They Can Deliver Innovation

Michael Wodka, Director, Advisory, Gartner

Multidisciplinary digital business teams—or “fusion teams”—are critical to success in digital transformation but often struggle in delivering innovation. This session offers examples of how to enable fusion teams to innovate by tailoring IT support to their unique needs.

Wednesday, May 26, 2021 / 03:30 PM - 05:15 PM EDT

Research Discussion for Applications Leaders: Resourcing Models for Responsive Product Management

Kristin Mettraux, VP, Advisory, Gartner

Miles Gibson, VP, Advisory, Gartner

The product management model requires new resourcing models to achieve its promise of improved business and customer outcomes. This session, designed specifically for Heads of Applications and Software Engineering, will feature real-world case studies from Autodesk and Hilton and peer discussion on:
- What does the journey to successfully implementing a product management model look like?
- How do we balance resource efficiency and stability in product teams?
- How do we enable product teams to quickly understand and respond to customer needs?

Wednesday, May 26, 2021 / 04:15 PM - 04:45 PM EDT

Peer Conversation: Top Applications and Software Engineering Challenges Facing Public Sector

Bill Blosen, Sr Director Analyst, Gartner

Working in the public sector presents unique challenges and requirements for applications and software engineering leaders. Join this lightly facilitated session to share your experiences and ideas with your public sector peers.

Thursday, May 27, 2021 / 10:15 AM - 10:45 AM EDT

Peer Conversation: Top Applications and Software Engineering Challenges Facing Banking Organizations

Wan Fui Chan, Sr Director Analyst, Gartner

Working in the banking sector presents unique challenges and requirements for applications and software engineering leaders. Join this lightly facilitated session to share your experiences and ideas with your banking peers.

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Business Outcome Measures in Managed Services Engagements

Peter Adamo, Sr Director Analyst, Gartner

Traditional IT performance measures are insufficient for organizations focused on driving business outcomes. Here are three steps for IT and business leaders seeking greater value:
● Understand business outcomes
● How to define them
● Your role as a business application leader

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Use SAFe Lean Portfolio Management to Adopt Composable Thinking

Lorri Callahan, Sr Director Analyst, Gartner

Organizations are turning to the Scaled Agile Framework to efficiently manage costs. Early wins from pilot agile teams create momentum to expand them and organizations realize additional structure is needed to optimize their use. We will address what PPM leaders must do to transition to LPM including:
● What are the new required roles?
● How do our portfolio management processes change?
● How is governance achieved?

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Application and Software Engineering Leaders Must Disrupt Their Organizations to Enter the Future of Applications

Matthew Hotle, Distinguished VP, Advisory, Gartner

The new composable business will require a radically different way of delivering software at the speed of business. Traditional application and software engineering functions will be displaced, emerging wherever they’re needed within the business. Hierarchical, command and control governance and management practices must give way to situational governance and servant leadership. We will discuss the drivers for this radical shift, and how we believe application and software engineering leaders must prepare.

Thursday, May 27, 2021 / 11:45 AM - 12:30 PM EDT

Workshop: Influencing Stakeholders in a Virtual World

Rob Geraghty, Executive Coach, Expert in Influence and Presenting

Diane Wilkinson, Executive Coach and Expert Influencer, The Wow Factor

Influencing stakeholders is hard work at the best of times. Right now it just got harder as you now need to influence through Teams and WebEx. How do you persuade someone of your point of view when they aren’t in the same room as you? In this session, you'll learn six principles of how to influence your stakeholders. And we’ll specifically talk about how you can use these in a virtual world where your stakeholders are at the other end of a webcam. Armed with these tools you'll feel more capable to influence board members, customers and your own team.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Prepare for the Composable Enterprise With APIs, Marketplaces and Ecosystem Creation

Mark O'Neill, VP Analyst, Gartner

Business capabilities are increasingly being composed through APIs rather than being created from scratch or sourced as full applications. These APIs may access internal systems, but are just as likely to come from third parties and the organization's own ecosystem. Prepare for the composable enterprise by building an API marketplace strategy, decomposing monoliths, and enabling integration.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Enhance Your SRE Success With Chaos Engineering

Jim Scheibmeir, Director Analyst, Gartner

Apply chaos engineering techniques to assess and improve your SRE maturity. This session will focus on how chaos engineering can be applied to SRE and the metric improvements and outcomes that can be realized.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Use Your EPMO to Manage the Innovation to Product Journey

Sarah Davies, Sr Director Analyst, Gartner

As innovation becomes an important part of your organization's strategy, applying proper governance will optimize value potential against investments and inherent risk. EPMOs must create adaptive governance styles and mechanisms to shepherd the innovation to product journey.

Thursday, May 27, 2021 / 01:15 PM - 02:00 PM EDT

Case Study: Successful State Government Lean Agile Transformation (ADEQ)

Cathleen Blanton, VP Analyst, Gartner

Bill Blosen, Sr Director Analyst, Gartner

Learn how the Arizona Dept. of Environmental Quality transformed to agile with significant benefits. Public-sector Agile transformations are challenged by the culture of project-based funding. The Arizona Department of Environmental Quality was successful in building a collaborative relationship with its legislature to empower application leaders in customer-centric Agile delivery of IT services. In this live workshop session you will hear how this was done from ADEQ and Gartner analysts and have a chance to ask questions.

Thursday, May 27, 2021 / 01:15 PM - 02:00 PM EDT

Senior Leadership Circle: Workshop: Adopt Agile Learning to Accelerate Upskilling and Employee Growth

Christie Struckman, VP Analyst, Gartner

Application leaders know they need to increase the velocity and efficacy of upskilling but are often unsure how. The session based on Gartner’s agile learning manifesto which applies agile concepts to the discipline of learning, guides leaders how futureproof employees and deliver business outcomes.

Thursday, May 27, 2021 / 01:15 PM - 02:00 PM EDT

Contract Negotiation Clinic: How to Use Gartner BuySmart™ For Your Vendor Negotiations To Optimize Costs and Mitigate Risks

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will illustrate Gartner’s BuySmart™ approach which is Gartner’s view of the end-to-end buying process. The clinic will illustrate the process with scenarios and examples focused on the importance of collaboration to determine requirements, select competitors and alternatives, analyze pricing proposals and contract T&Cs, and create the tactics and strategy to effectively negotiate the deal. Attendees will receive ready-to-use templates and checklists to help them put BuySmart in action in their organizations.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Depoliticize Project Prioritization With a Decision Framework

Mbula Schoen, Director Analyst, Gartner

Deciding between two projects often becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how PPM leaders can:
- Neutralize politics by introducing an objective decision framework for technology investments.
- Apply a set of principles that will institutionalize the decision framework and sustain quality decision making through business and executive transitions.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

How to Deliver Application Composition Technologies ... and Why!

Massimo Pezzini, Distinguished VP Analyst, Gartner

As organizations venture to the composable business, software engineering leaders are under pressure to spot the proper technology enablers. The Gartner application composition technology capability framework provides a reference they can use to identify the required functionalities and assess providers' offerings suitability. This session will discuss what are business drivers to composition technologies, what are the critical technologies and how software engineering leaders can incrementally build their composition technology set.

Thursday, May 27, 2021 / 02:45 PM - 03:30 PM EDT

Roundtable: It’s Time to Step Up, Brilliant Women — Top Principles for Bringing Your Brilliance Forward

Debra Christmas, Sr Executive Partner, Gartner

Most of the time, women truly don’t know their brilliance. They are certain they “aren’t ready” to take on that next bigger role. They are more attuned to the ways they aren’t qualified than to the ways that they are. They are waiting for someone to validate, promote or discover them. Sound familiar? Join in the conversation to unlock those principles that will enable that step up or step out opportunity.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Prioritizing Modernization Efforts to Enable Composable Business

Anne Thomas, Distinguished VP Analyst, Gartner

You want to enable composable business architecture, but your current application portfolio comprises a tangled mess of debt-laden monolithic systems. So where should you begin? This session provides guidance for assessing your most critical needs, evaluating options, and establishing a prioritized modernization roadmap.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: Technical Insights: Running Applications With Containers, Kubernetes, and Serverless Platforms

Traverse Clayton, Sr Director Analyst, Gartner

Come to this session to ask Gartner experts in cloud-native application development and infrastructure any questions about choosing containers, Kubernetes, or serverless platforms to run applications.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Cloud Native and Multicloud: Buzzwords or Key Principles for Your Cloud Strategy?

David Smith, Distinguished VP Analyst, Gartner

New concepts such as cloud native and multicloud are increasingly showing up as principles in organizations’ cloud strategies. They can be instrumental in unlocking the power of cloud but they can also further confuse IT leaders. We examine their role in formulating pragmatic cloud strategies.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Teach Your Applications the Art of Self-Defense

Dionisio Zumerle, VP Analyst, Gartner

Protecting new types of applications, such as single page applications, mobile apps and APIs, with conventional defenses is leading organizations to security failures. An example is the recent wave of web skimming Magecart attacks. This session will show how security strategies and tools can be used to protect the applications of the future from the inside.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

How to Optimize Your Application Portfolio to Prepare the Way for the Composable Enterprise

Bill Swanton, Distinguished VP Analyst, Gartner

Your new applications for digital business and customer experiences will be composed from packaged business capabilities. But these new capabilities will need to work with your existing application portfolio, which can't be replaced quickly. This session will explore the techniques for short-term integration and long-term modernization of your portfolio.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

When Should You Use Microservices?

Anne Thomas, Distinguished VP Analyst, Gartner

Microservices are awesome, right? So why are people abandoning this architecture? It turns out that microservices architecture isn't always the best option. This session discusses when development teams should adopt microservices and when they shouldn't.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Technical Insights: API Gateway vs. Ingress gateway vs. Service Mesh. Which Should You Use?

Steve Deng, Sr Director Analyst, Gartner

With the arrival of service mesh and container orchestration platforms such as Kubernetes, you have more options to protect, govern, and manage your APIs and services. Come get unbiased expert help in choosing between API gateways, ingress gateway and service mesh.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

API Security: How to protect Your Organization From "Leaky APIs"

Mark O'Neill, VP Analyst, Gartner

Attacks and data breaches involving poorly secured APIs are increasing in frequency. API protection strategies include the use of API gateways, web application firewalls, access management, as well as specialist API security tools. As well as runtime protection, security should be applied to APIs at design time, including API security testing. In this session, we cover API security best practices

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Technical Insights: Get a Grip — How to Govern Services, APIs and Events Without Killing Productivity

Gary Olliffe, Distinguished VP Analyst, Gartner

Microservices, APIs, event-driven architecture, APIs, cloud-native architectures, modern software, and application delivery are fluid, continuous and distributed. But to be sustainable and to enable composition, your organization needs a to govern this output in a way that enables productivity, embraces automation and self-service as well as encourages participation and sharing in near real-time, all while protecting itself from unintended consequences.

Thursday, May 27, 2021 / 11:45 AM - 12:30 PM EDT

Workshop: How to Achieve the “Composable Enterprise” Using a Composable Architecture

Christian Lundsson, Expert Partner, Practice, Gartner

Ernst Rampen, Expert Partner, Practice, Gartner

Composable, service oriented and event driven micro services has been the remedy to many application architectural problems, but few organizations have achieved a truly composable and flexible architecture. This workshop covers key strategies that are based on observations (both successful and not so successful) from Gartner's consulting clients in service design, approach to processes and information management. 

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

What Is Composable ERP?

Tim Faith, Sr Director Analyst, Gartner

ERP has traditionally been automated by a single monolithic block of software. This led to a view associating ERP with a vendor and managed by IT. This view is faulty. By 2022, 60% of enterprises will embark on transformation of processes involving business-IT collaboration. ERP will be at the center of the collaboration and composable ERP strategies will be the key to success.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Top Trends in PaaS and Platform Innovation, 2021

Yefim Natis, Distinguished VP Analyst, Gartner

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS — how will they support (or disrupt) your plans, your organization, and your market leadership role?

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Where to Run Your Code? Comparative Analysis of Virtual Machines, Containers and Serverless Functions

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

New computing abstractions are changing how and where developers will run their code. In this session, application leaders will learn the pros/cons of each approach and how to create a decision framework to align their use cases with the appropriate compute technologies.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: Technical Insights — Your Integration Questions Answered

Matt Brasier, Sr Director Analyst, Gartner

Application integration is getting more complex every year. Cloud environments, IoT, streaming analytics, microservices architecture and digital process automation are creating new challenges for architects. Integration approaches need to be more agile using self-service integration platforms. Bring your application integration problems and queries, and have them answered by an analyst.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

How to Help Software Engineering Teams Modernize Their Application Development Skills

Jim Scheibmeir, Director Analyst, Gartner

Digital business endeavors require that teams embrace new skills while strengthening foundational ones. This talk focuses on supporting the modernization of application development skills and helps software engineering leaders to prioritize learning, mitigate the impedance factors, and create a learning climate and culture.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: How to Leverage Automated Testing to Accelerate and Improve Application Development

Joachim Herschmann, Sr Director Analyst, Gartner

Building highly scalable automation for testing their most critical applications is a priority for application &O and software engineering leaders. Join this session to ask questions about how to start and scale your test automation initiatives, what skills and roles to have in blended teams, how to collaborate with your peers in application development and and how to find the right tools.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Ask the Expert: Building High Performing Agile Teams

Akis Sklavounakis, Sr Director Analyst, Gartner

Building high performing agile teams is a critical priority for application and software engineering leaders. Join this session to ask questions about what roles to have in agile teams, how to find the right people for agile teams and what is the number one predictor of high performance?

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Software Engineering Strategies for Packaged Business Applications

Massimo Pezzini, Distinguished VP Analyst, Gartner

The common sense is that there is no software engineering activity associated with packaged business application initiative. Nothing could be farther from the truth: these packaged applications must be extended to fill functional gaps, integrated with other systems and participate in composable business applications. This session will cover how application leaders responsible for SaaS and traditional business application delivery should strategically address these challenges.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Technical Insights: Where Agile Development Meets Software Architecture

Kirk Knoernschild, VP Analyst, Gartner

Agile methods offer little software architecture advice. Yet, most agree that a resilient and maintainable software architecture is imperative. Additionally, speeding software delivery and increasing software quality require more than process improvement; it also requires adopting modern architecture paradigms. Increasing development and delivery agility requires us to also increase architectural agility.

This session addresses the following key issues:
● How is agile architecture different from traditional approaches to software architecture?
● What are necessary skills of an agile software architect?
● What practices are necessary for agile software architecture?

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: A Modern Approach to Integration

Matt Brasier, Sr Director Analyst, Gartner

For many organizations, their integration delivery has not kept pace with the demands of the business. Agile software development, cloud services and new architectures all need integrating to deliver an end-to-end digital business but traditional models of specialist teams using a complex ESB or ETL tool cannot cope. This session will address the questions:
What does an agile integration delivery organization look like?
How do you build, manage and govern a diverse integration environment?

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

How to Succeed With Code-Based Approaches to Integration

Keith Guttridge, Sr Director Analyst, Gartner

Developers want to use simpler code-based integration, but application leaders responsible for integration fear its impact on production stability. To safely support this approach, they must define a clear domain architecture, categorize integration patterns and govern when it can be used.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Technical Insights: Critical Microservices Pitfalls and How to Avoid Them

Gary Olliffe, Distinguished VP Analyst, Gartner

Many organizations are well down a path to delivering software using microservices architecture, but not all of them have succeeded in delivering all the promised benefits. This session will focus on the top five (or more if I can fit them in) pitfalls we have identified, and what your organization can do to avoid or mitigate them.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Key Steps to Succeed With DevOps

Joachim Herschmann, Sr Director Analyst, Gartner

DevOps is proven and it has entered the mainstream! However, many organizations around the globe are still struggling to understanding what DevOps means for them and what steps are required to successfully adopt it. This presentation will help you to understand:
● What is DevOps is and what it is not?
● What are DevOps challenges?
● What are the steps to get DevOps right?

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Ask the Expert: Technical Insights: Avoiding Microsoft 365 Pitfalls

Mark Cortner, Sr Director Analyst, Gartner

Microsoft 365 (formerly Office 365) is a complex platform, making it difficult to understand the lurking surprises that accompany its implementation. This session is structured for attendees to ask a Gartner analyst their questions related to Microsoft 365 - whether it be associated with initial migration, service implementation, governance, or other topics such as tenant-to-tenant migrations.

Thursday, May 27, 2021 / 02:45 PM - 03:30 PM EDT

Workshop: Be a Kid Again — Strategies and Techniques to Get Children Interested in Programming

Kirk Knoernschild, VP Analyst, Gartner

Explore your inner child as we explore strategies and techniques to increase children’s interest in computer programming. We will explore different programming environments, examine how to accommodate different age groups, and guide you through the creation of a few scratch sample apps that you can take home with you and begin your journey in helping kids learn to love programming. This will be a hands-on workshop, so have your laptop ready. No software prerequisites necessary, beyond a browser.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: How to Create a Frictionless Onboarding Experience for Software Engineers

Arun Batchu, Sr Director Analyst, Gartner

A frictionless onboarding experience is critical to attracting and retaining top software engineering talent. Join this session to ask questions about how to simplify the onboarding process to ensure new hires are productive, engaged and happy. We will cover remote onboarding practices which are increasingly becoming commonplace.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: Become an Agile Superhero — Skills and Practices to Succeed

Bill Holz, VP Analyst, Gartner

You've adopted agile. Great! You are doing scrum. Awesome! However, the team is failing to consistently deliver high-quality working software at the end of each sprint. This session will provide a set of skills and practices that every agile team needs to implement to enable the regular and consistent delivery of high-quality software.
Key issues:
● How can I improve the consistency of delivery of my scrum teams?
● What can I do to improve the overall quality of the applications developed using scrum?
● How can I improve communication and collaboration between the business and development?

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

The Five Habits of Organizations Successful in Artificial Intelligence

Whit Andrews, Distinguished VP Analyst, Gartner

We quizzed organizations who are employing AI and feel they are achieving value from it, and they share some decisions that stand out as particularly effective. Hear what they do about hiring, measuring, conducting POCs and more.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

AI Engineering: How to Propel AI From Prototypes to Scalable Value Generators

Erick Brethenoux, VP Analyst, Gartner

AI engineering brings together various disciplines from across the organization to tame the AI hype, while providing a clearer path to value when operationalizing the combination of multiple AI techniques (including ModelOps). AI engineering also includes responsible AI, dealing with risk, trust, transparency, ethics, fairness and accountability. A sound AI engineering practice will increase organizations’ ability to move AI projects beyond pilots and prototypes into production, overcoming fatigue and skepticism, repositioning AI as a transformative and differentiating technology.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

AI-Augmented Software Development: Can Robots Write Code Yet?

Neil Barton, VP Analyst, Gartner

Emerging technology for AI-Augmented Software Development such as OpenAI’s GPT-3 means that as much as 70% of software development can be automated. This is potentially game-changing for software engineering leaders in the way they manage their people and processes.
This session examines:
● What recent innovations have emerged in AI-augmented software development?
● How can software engineering leaders verify the capabilities of this new technology?
● What must change in the way we manage software engineering to get the best from these new technologies?

INTERNAL NOTE: This would be based on G00733908 "Emerging Technologies: Critical Insights Into AI-Augmented Software Development," with a particular focus on the impact on those delivering software engineering services.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Strategic Roadmap to the Language-Enabled Enterprise

Anthony Mullen, Sr Director Analyst, Gartner

Soyeb Barot, VP Analyst, Gartner

Ad hoc POCs across a zoo of natural language vendors create cognitive debt and a broken information architecture that will be difficult to recover from. Application and Software Engineering Leaders are challenged
with
1) Rapid technology changes in Natural Language and confusion over the vendor landscape
2) Reusing training data and natural language capabilities outside of narrowly constrained solutions
3) Unlocking the skills of staff and knowledge workers to develop, train and maintain systems.

This session will show Enterprises how to shift from tactical to strategic use of Natural language to ensure greater portability of language assets and models. To solve key business challenges and deliver natural-language-enabled enterprises, application leaders must see Natural Language solutions as a collective, fundamental whole.

Wednesday, May 26, 2021 / 02:45 PM - 03:30 PM EDT

Workshop: How to Identify the Right Use Case for Your AI Project

Whit Andrews, Distinguished VP Analyst, Gartner

Figuring out the right use case for your organization is often the key to successful AI implementation. In this workshop, we will explore how to identify the right use case for your situation and apply that to overall changing business dynamics across the value chain.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Innovating with IoT: Practical Strategies and Policies for Composable Applications

Alfonso Velosa, VP Analyst, Gartner

The Internet of Things (IoT) is a pivotal contributor to the future composable enterprise. This session explores business opportunities and challenges, technology underpinnings and practical steps for application and IT leaders to drive their IT roadmap and support the business. Elements include:
Business roadmap with reference examples
Technology building blocks
Practical strategies and policies

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Top 5 Priorities for Managing AI Risk Within Gartner’s MOST Framework

Avivah Litan, Distinguished VP Analyst, Gartner

We present Gartner's MOST framework for Managing AI Risk and a roadmap on the top five priorities within. MOST covers model operations, security and trustworthiness for AI.

a) What are the various components of an AI risk management program?
b) Who should manage our AI risk management program?
c) What are the top five priorities for AI risk management and what existing tools can help us?

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Technical Insights: Operationalization Is Key to Successfully Leveraging AI Within Enterprise Applications

Soyeb Barot, VP Analyst, Gartner

As AI becomes an integral part of composable business architectures. Enterprises struggle to integrate analytic, ML, and application development pipelines, resulting in scalability and operational challenges. This session examines:
● How DataOps, MLOps, and ModelOps can be leveraged to build a Platform Ops model and
● How to design an AI Orchestration Platform to help integrate the different pipelines and better manage data, model, and code artifacts.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Graphs and Graph Technology: How to Connect and Contextualize Everything

Svetlana Sicular, VP Analyst, Gartner

Graph technology has played a powerful role in a small community of visionaries. Now that digital business has introduced expanded tools, platforms and techniques, application leaders can leverage graph techniques to deliver new solutions. Get enlightened on:
What is graph?
Why graph is popular now?
What it is good for?
How to take advantage of graph technologies?

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

8 Technology Innovations That Will Disrupt Your Application Strategies

Nick Jones, Distinguished VP Analyst, Gartner

Application strategy will be radically disrupted by emerging technologies and platforms. We explore the impact of new computing hardware and paradigms as silicon hits the wall of Moore’s law, 5G far edge services, innovative UX technologies, battery-free computation, universal location awareness, embedded AI, new platforms such as robots and consumer products, and sustainable computing.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Technical Insights: Chatbot Development

Soyeb Barot, VP Analyst, Gartner

Conversational platforms are helping build the conversational interfaces, integration, and operational components required for the individual chatbots. Within this session, we will focus on chatbot architecture best practices and scaling the deployments for simple chatbots to virtual assistants.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

The Software Engineers Toolkit for HyperAutomation

Magnus Revang, VP Analyst, Gartner

Automation has entered an accelerated phase. To meet the increasing demands and expectation of automaton hungry business stakeholders, the software engineers have to arm themselves with a toolbox of technologies. From RPA, Cognitive AI Services and Process Engines to more emerging categories supporting Composable Business and Decision Engineering. This session will give an overview of the technologies with guidance on what to go all in on, conduct trials or wait and see.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Total Experience is Your Differentiator in the Digital Experience Economy

Jason Wong, Distinguished VP Analyst, Gartner

Total Experience (TX) is a strategy that creates superior shared experiences by interlinking multiexperience (MX), customer experience (CX), employee experience (EX) and user experience (UX). Organizations need a TX strategy because customer and employee experiences have become more mobile, virtual and distributed, mainly because of COVID-19. TX is more than improving the experience of one constituent — it improves experiences at the intersection of multiple constituents to achieve transformed business outcomes.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Leading Customer Experience in a Composable World

Don Scheibenreif, Distinguished VP Analyst, Gartner

Composable Business represents exciting opportunities for organizations to enhance their Customer Experience efforts. We believe organizations need to continue to stay agile and flexible in their approach to customers over the next 12 months. In this presentation we’ll discuss each of the three building blocks of composable business: what it is, how it will impact CX, and what you can do as a technology leader to move forward.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Using Collaboration and Engagement to Scale Digital Experience Strategies

Derek Miers, Sr Director Analyst, Gartner

Designing and delivering innovative outcomes, different processes, and fundamentally new experiences is a real challenge — especially when you need to do this at scale and your organizational processes, systems and culture are rooted in the past. The session will help:
● Develop sublime experiences by breaking the mold and reworking problems outside-in.
● Build engagement and commitment across the enterprise with design thinking and co-creation.
● Scale change without losing momentum.

Wednesday, May 26, 2021 / 02:45 PM - 03:30 PM EDT

Roundtable: Bridging the Gap Between IT and the Business for Customer Experience and CRM Programs

Tad Travis, VP Analyst, Gartner

The rise of citizen development and imperatives to improve customer experience are opportunities for IT and business departments to transform their service delivery practices. Join this session to meet with peers who are changing their CX and CRM application delivery practices to support total experience objectives.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Future-Proof Your Tech Stack With a Composable DXP

Irina Guseva, Sr Director Analyst, Gartner

Application leaders can not meet market needs or business objectives with monolithic digital experience platforms and must update tech stacks, decompose monoliths and deliver task-oriented capabilities. To future-proof the stack, a composable DXP must be used to deliver composable user experiences. In this session, you will learn what a composable DXP is, why you need it and how to start.

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set, and the architectural framework of a digital workplace framework will be the key.

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: What Application Leaders Need To Know About Customer Experience

Michael Chiu, VP Analyst, Gartner

This session will answer questions about the basics of customer experience initiatives including what it is, measuring it, getting your organization started on it, understanding your customers, and other topics foundational to customer experience. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Thursday, May 27, 2021 / 01:15 PM - 01:30 PM EDT

How COVID-19 Changed CX in Software Engineering and Digital Commerce

Sandy Shen, VP Analyst, Gartner

COVID-19 has accelerated digital commerce adoption and will have profound impact on the future commerce business models and technologies. This session looks at the areas where long-term impacts will take place and how organizations can leverage those.
- What are the areas COVID-19 will change in digital commerce?
- How can organizations adapt their commerce portfolio to the post-pandemic world?

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Total Experience Transformation Starts With Business Architecture

Saul Brand, Sr Director Analyst, Gartner

A total experience strategy requires CX, EX, UX and MX leaders to collaborate to achieve an integrated solution that drives targeted business-outcomes. This starts by the fusion team using key business architecture deliverables to identify opportunities, make investment decisions and develop execution roadmaps. We’ll address these key issues: the role of business architecture in Total Experience strategy, what business architecture deliverables must be combined, and how the cycle works.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Digital Optimization Is the Final Frontier of B2B Customer Experience

Tad Travis, VP Analyst, Gartner

Thousands of organizations have aimed customer processes optimization with new digital tools, but Gartner estimates that 2% of B2B CRM implementations are optimized for customer experience. Join this session to learn practices from leading organizations that have put B2B customer experience at the core of their digital optimization programs.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Build Better Products Faster (and Cheaper!) With Design Systems

Brent Stewart, Sr Director Analyst, Gartner

The majority of modern UX design relies on the reuse and assembly of well-established and proven interaction design patterns. However, many designers unnecessarily continue to craft experiences from scratch, leading to poor usability, visual and behavioral inconsistencies, and longer design cycles. How do application leaders leverage established design patterns to increase UX quality, consistency and speed? This session advocates for the use of design systems as a repository of reusable design assets, code components and standards to design and develop the best presentation layer possible in the least amount of time.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

The Five Habits of Organizations Successful in Artificial Intelligence

Whit Andrews, Distinguished VP Analyst, Gartner

We quizzed organizations who are employing AI and feel they are achieving value from it, and they share some decisions that stand out as particularly effective. Hear what they do about hiring, measuring, conducting POCs and more.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Using Collaboration and Engagement to Scale Digital Experience Strategies

Derek Miers, Sr Director Analyst, Gartner

Designing and delivering innovative outcomes, different processes, and fundamentally new experiences is a real challenge — especially when you need to do this at scale and your organizational processes, systems and culture are rooted in the past. The session will help:
● Develop sublime experiences by breaking the mold and reworking problems outside-in.
● Build engagement and commitment across the enterprise with design thinking and co-creation.
● Scale change without losing momentum.

Wednesday, May 26, 2021 / 02:45 PM - 03:30 PM EDT

Roundtable: Bridging the Gap Between IT and the Business for Customer Experience and CRM Programs

Tad Travis, VP Analyst, Gartner

The rise of citizen development and imperatives to improve customer experience are opportunities for IT and business departments to transform their service delivery practices. Join this session to meet with peers who are changing their CX and CRM application delivery practices to support total experience objectives.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

IT-Business "Fusion" Teams and How They Can Deliver Innovation

Michael Wodka, Director, Advisory, Gartner

Multidisciplinary digital business teams—or “fusion teams”—are critical to success in digital transformation but often struggle in delivering innovation. This session offers examples of how to enable fusion teams to innovate by tailoring IT support to their unique needs.

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Business Outcome Measures in Managed Services Engagements

Peter Adamo, Sr Director Analyst, Gartner

Traditional IT performance measures are insufficient for organizations focused on driving business outcomes. Here are three steps for IT and business leaders seeking greater value:
● Understand business outcomes
● How to define them
● Your role as a business application leader

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set, and the architectural framework of a digital workplace framework will be the key.

Thursday, May 27, 2021 / 11:45 AM - 12:30 PM EDT

Workshop: Influencing Stakeholders in a Virtual World

Rob Geraghty, Executive Coach, Expert in Influence and Presenting

Diane Wilkinson, Executive Coach and Expert Influencer, The Wow Factor

Influencing stakeholders is hard work at the best of times. Right now it just got harder as you now need to influence through Teams and WebEx. How do you persuade someone of your point of view when they aren’t in the same room as you? In this session, you'll learn six principles of how to influence your stakeholders. And we’ll specifically talk about how you can use these in a virtual world where your stakeholders are at the other end of a webcam. Armed with these tools you'll feel more capable to influence board members, customers and your own team.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Total Experience Transformation Starts With Business Architecture

Saul Brand, Sr Director Analyst, Gartner

A total experience strategy requires CX, EX, UX and MX leaders to collaborate to achieve an integrated solution that drives targeted business-outcomes. This starts by the fusion team using key business architecture deliverables to identify opportunities, make investment decisions and develop execution roadmaps. We’ll address these key issues: the role of business architecture in Total Experience strategy, what business architecture deliverables must be combined, and how the cycle works.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: Technical Insights: Running Applications With Containers, Kubernetes, and Serverless Platforms

Traverse Clayton, Sr Director Analyst, Gartner

Come to this session to ask Gartner experts in cloud-native application development and infrastructure any questions about choosing containers, Kubernetes, or serverless platforms to run applications.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: Technical Insights — Your Integration Questions Answered

Matt Brasier, Sr Director Analyst, Gartner

Application integration is getting more complex every year. Cloud environments, IoT, streaming analytics, microservices architecture and digital process automation are creating new challenges for architects. Integration approaches need to be more agile using self-service integration platforms. Bring your application integration problems and queries, and have them answered by an analyst.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Technical Insights: Where Agile Development Meets Software Architecture

Kirk Knoernschild, VP Analyst, Gartner

Agile methods offer little software architecture advice. Yet, most agree that a resilient and maintainable software architecture is imperative. Additionally, speeding software delivery and increasing software quality require more than process improvement; it also requires adopting modern architecture paradigms. Increasing development and delivery agility requires us to also increase architectural agility.

This session addresses the following key issues:
● How is agile architecture different from traditional approaches to software architecture?
● What are necessary skills of an agile software architect?
● What practices are necessary for agile software architecture?

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Technical Insights: API Gateway vs. Ingress gateway vs. Service Mesh. Which Should You Use?

Steve Deng, Sr Director Analyst, Gartner

With the arrival of service mesh and container orchestration platforms such as Kubernetes, you have more options to protect, govern, and manage your APIs and services. Come get unbiased expert help in choosing between API gateways, ingress gateway and service mesh.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: A Modern Approach to Integration

Matt Brasier, Sr Director Analyst, Gartner

For many organizations, their integration delivery has not kept pace with the demands of the business. Agile software development, cloud services and new architectures all need integrating to deliver an end-to-end digital business but traditional models of specialist teams using a complex ESB or ETL tool cannot cope. This session will address the questions:
What does an agile integration delivery organization look like?
How do you build, manage and govern a diverse integration environment?

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Technical Insights: Get a Grip — How to Govern Services, APIs and Events Without Killing Productivity

Gary Olliffe, Distinguished VP Analyst, Gartner

Microservices, APIs, event-driven architecture, APIs, cloud-native architectures, modern software, and application delivery are fluid, continuous and distributed. But to be sustainable and to enable composition, your organization needs a to govern this output in a way that enables productivity, embraces automation and self-service as well as encourages participation and sharing in near real-time, all while protecting itself from unintended consequences.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Technical Insights: Operationalization Is Key to Successfully Leveraging AI Within Enterprise Applications

Soyeb Barot, VP Analyst, Gartner

As AI becomes an integral part of composable business architectures. Enterprises struggle to integrate analytic, ML, and application development pipelines, resulting in scalability and operational challenges. This session examines:
● How DataOps, MLOps, and ModelOps can be leveraged to build a Platform Ops model and
● How to design an AI Orchestration Platform to help integrate the different pipelines and better manage data, model, and code artifacts.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Technical Insights: Critical Microservices Pitfalls and How to Avoid Them

Gary Olliffe, Distinguished VP Analyst, Gartner

Many organizations are well down a path to delivering software using microservices architecture, but not all of them have succeeded in delivering all the promised benefits. This session will focus on the top five (or more if I can fit them in) pitfalls we have identified, and what your organization can do to avoid or mitigate them.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Ask the Expert: Technical Insights: Avoiding Microsoft 365 Pitfalls

Mark Cortner, Sr Director Analyst, Gartner

Microsoft 365 (formerly Office 365) is a complex platform, making it difficult to understand the lurking surprises that accompany its implementation. This session is structured for attendees to ask a Gartner analyst their questions related to Microsoft 365 - whether it be associated with initial migration, service implementation, governance, or other topics such as tenant-to-tenant migrations.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Technical Insights: Chatbot Development

Soyeb Barot, VP Analyst, Gartner

Conversational platforms are helping build the conversational interfaces, integration, and operational components required for the individual chatbots. Within this session, we will focus on chatbot architecture best practices and scaling the deployments for simple chatbots to virtual assistants.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: Become an Agile Superhero — Skills and Practices to Succeed

Bill Holz, VP Analyst, Gartner

You've adopted agile. Great! You are doing scrum. Awesome! However, the team is failing to consistently deliver high-quality working software at the end of each sprint. This session will provide a set of skills and practices that every agile team needs to implement to enable the regular and consistent delivery of high-quality software.
Key issues:
● How can I improve the consistency of delivery of my scrum teams?
● What can I do to improve the overall quality of the applications developed using scrum?
● How can I improve communication and collaboration between the business and development?

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Use Zero-Based Prioritization to Refocus Portfolios on Strategic Business Initiatives

Mbula Schoen, Director Analyst, Gartner

A finite budget for initiatives and a backlog of postponed investments in the pipeline can make it seem impossible to accept any new requests. Yet demands for new initiatives keeps growing. This presentation will discuss how by following the principles of zero-based prioritization, IT leaders can:-
- Clear the portfolio of all current work efforts and define a framework for prioritizing initiatives based on business goals and outcomes
- Rebuild their portfolios and free up scarce resources for investments in new strategic business initiatives.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Senior Leadership Circle: Ask the Expert: Hone Your Organizational Change Leadership Skills

Elise Olding, VP Analyst, Gartner

Come to this session with your questions about leaders' role in organizational change. What are essential skills you will need. What are the actions an effective executive sponsor takes? How much time is allocated to these activities? How can organizational change skills foster agility in your enterprise? These are some of the questions we can explore. Have your tough questions ready!

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

How to Optimize Your Application Portfolio to Prepare the Way for the Composable Enterprise

Bill Swanton, Distinguished VP Analyst, Gartner

Your new applications for digital business and customer experiences will be composed from packaged business capabilities. But these new capabilities will need to work with your existing application portfolio, which can't be replaced quickly. This session will explore the techniques for short-term integration and long-term modernization of your portfolio.

Wednesday, May 26, 2021 / 02:45 PM - 03:30 PM EDT

Workshop: Optimize Risk, Value and Cost in a Business Context to Prioritize Portfolio Investments

Anthony Henderson, Sr Director Analyst, Gartner

This workshop focuses on applying Gartner’s risk, value and cost optimization model to drive more timely investment decisions. At the end of this workshop you will have:
- Sharpened your business acumen and alignment to business outcomes.
- Customized narrative to work more effectively with your business executives.
- Customized framework for enabling credible and defensible business decisions to optimize investments and business outcomes.

Wednesday, May 26, 2021 / 03:30 PM - 05:15 PM EDT

Research Discussion for Applications Leaders: Resourcing Models for Responsive Product Management

Kristin Mettraux, VP, Advisory, Gartner

Miles Gibson, VP, Advisory, Gartner

The product management model requires new resourcing models to achieve its promise of improved business and customer outcomes. This session, designed specifically for Heads of Applications and Software Engineering, will feature real-world case studies from Autodesk and Hilton and peer discussion on:
- What does the journey to successfully implementing a product management model look like?
- How do we balance resource efficiency and stability in product teams?
- How do we enable product teams to quickly understand and respond to customer needs?

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Business Outcome Measures in Managed Services Engagements

Peter Adamo, Sr Director Analyst, Gartner

Traditional IT performance measures are insufficient for organizations focused on driving business outcomes. Here are three steps for IT and business leaders seeking greater value:
● Understand business outcomes
● How to define them
● Your role as a business application leader

Thursday, May 27, 2021 / 01:15 PM - 02:00 PM EDT

Contract Negotiation Clinic: How to Use Gartner BuySmart™ For Your Vendor Negotiations To Optimize Costs and Mitigate Risks

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will illustrate Gartner’s BuySmart™ approach which is Gartner’s view of the end-to-end buying process. The clinic will illustrate the process with scenarios and examples focused on the importance of collaboration to determine requirements, select competitors and alternatives, analyze pricing proposals and contract T&Cs, and create the tactics and strategy to effectively negotiate the deal. Attendees will receive ready-to-use templates and checklists to help them put BuySmart in action in their organizations.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Prioritizing Modernization Efforts to Enable Composable Business

Anne Thomas, Distinguished VP Analyst, Gartner

You want to enable composable business architecture, but your current application portfolio comprises a tangled mess of debt-laden monolithic systems. So where should you begin? This session provides guidance for assessing your most critical needs, evaluating options, and establishing a prioritized modernization roadmap.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: Become an Agile Superhero — Skills and Practices to Succeed

Bill Holz, VP Analyst, Gartner

You've adopted agile. Great! You are doing scrum. Awesome! However, the team is failing to consistently deliver high-quality working software at the end of each sprint. This session will provide a set of skills and practices that every agile team needs to implement to enable the regular and consistent delivery of high-quality software.
Key issues:
● How can I improve the consistency of delivery of my scrum teams?
● What can I do to improve the overall quality of the applications developed using scrum?
● How can I improve communication and collaboration between the business and development?

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Cloud Native and Multicloud: Buzzwords or Key Principles for Your Cloud Strategy?

David Smith, Distinguished VP Analyst, Gartner

New concepts such as cloud native and multicloud are increasingly showing up as principles in organizations’ cloud strategies. They can be instrumental in unlocking the power of cloud but they can also further confuse IT leaders. We examine their role in formulating pragmatic cloud strategies.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Pave the Road to the Future of Application Development With Business Architecture

Marcus Blosch, VP Analyst, Gartner

Bridging the gap between business and IT to build a resilient enterprise with composable applications starts with business architecture. By using business architecture, application and business solutions leaders can focus on building adaptive applications that target changing business outcomes. In this session, we will examine why and how to use business architecture to design and build adaptive applications that link business strategy to technical execution at speed and scale.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

IT-Business "Fusion" Teams and How They Can Deliver Innovation

Michael Wodka, Director, Advisory, Gartner

Multidisciplinary digital business teams—or “fusion teams”—are critical to success in digital transformation but often struggle in delivering innovation. This session offers examples of how to enable fusion teams to innovate by tailoring IT support to their unique needs.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Total Experience Transformation Starts With Business Architecture

Saul Brand, Sr Director Analyst, Gartner

A total experience strategy requires CX, EX, UX and MX leaders to collaborate to achieve an integrated solution that drives targeted business-outcomes. This starts by the fusion team using key business architecture deliverables to identify opportunities, make investment decisions and develop execution roadmaps. We’ll address these key issues: the role of business architecture in Total Experience strategy, what business architecture deliverables must be combined, and how the cycle works.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today’s leaders. In this session, learn the essentials of composable enterprise architecture. Discover how you are already on the path to the composable future of applications, and learn how to make that path more consistent, efficient and safe.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

How to Help Software Engineering Teams Modernize Their Application Development Skills

Jim Scheibmeir, Director Analyst, Gartner

Digital business endeavors require that teams embrace new skills while strengthening foundational ones. This talk focuses on supporting the modernization of application development skills and helps software engineering leaders to prioritize learning, mitigate the impedance factors, and create a learning climate and culture.

Wednesday, May 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: How to Leverage Automated Testing to Accelerate and Improve Application Development

Joachim Herschmann, Sr Director Analyst, Gartner

Building highly scalable automation for testing their most critical applications is a priority for application &O and software engineering leaders. Join this session to ask questions about how to start and scale your test automation initiatives, what skills and roles to have in blended teams, how to collaborate with your peers in application development and and how to find the right tools.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Ask the Expert: Building High Performing Agile Teams

Akis Sklavounakis, Sr Director Analyst, Gartner

Building high performing agile teams is a critical priority for application and software engineering leaders. Join this session to ask questions about what roles to have in agile teams, how to find the right people for agile teams and what is the number one predictor of high performance?

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Software Engineering Strategies for Packaged Business Applications

Massimo Pezzini, Distinguished VP Analyst, Gartner

The common sense is that there is no software engineering activity associated with packaged business application initiative. Nothing could be farther from the truth: these packaged applications must be extended to fill functional gaps, integrated with other systems and participate in composable business applications. This session will cover how application leaders responsible for SaaS and traditional business application delivery should strategically address these challenges.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

The Next Evolution of Enterprise Applications

Patrick Connaughton, Sr Director Analyst, Gartner

This session will explore how enterprise applications like ERP, finance and procurement will evolve over the next three to five years, and how each trend will impact the way companies select, negotiate, implement and maintain these solutions.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

Teach Your Applications the Art of Self-Defense

Dionisio Zumerle, VP Analyst, Gartner

Protecting new types of applications, such as single page applications, mobile apps and APIs, with conventional defenses is leading organizations to security failures. An example is the recent wave of web skimming Magecart attacks. This session will show how security strategies and tools can be used to protect the applications of the future from the inside.

Wednesday, May 26, 2021 / 01:15 PM - 01:45 PM EDT

AI Engineering: How to Propel AI From Prototypes to Scalable Value Generators

Erick Brethenoux, VP Analyst, Gartner

AI engineering brings together various disciplines from across the organization to tame the AI hype, while providing a clearer path to value when operationalizing the combination of multiple AI techniques (including ModelOps). AI engineering also includes responsible AI, dealing with risk, trust, transparency, ethics, fairness and accountability. A sound AI engineering practice will increase organizations’ ability to move AI projects beyond pilots and prototypes into production, overcoming fatigue and skepticism, repositioning AI as a transformative and differentiating technology.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

AI-Augmented Software Development: Can Robots Write Code Yet?

Neil Barton, VP Analyst, Gartner

Emerging technology for AI-Augmented Software Development such as OpenAI’s GPT-3 means that as much as 70% of software development can be automated. This is potentially game-changing for software engineering leaders in the way they manage their people and processes.
This session examines:
● What recent innovations have emerged in AI-augmented software development?
● How can software engineering leaders verify the capabilities of this new technology?
● What must change in the way we manage software engineering to get the best from these new technologies?

INTERNAL NOTE: This would be based on G00733908 "Emerging Technologies: Critical Insights Into AI-Augmented Software Development," with a particular focus on the impact on those delivering software engineering services.

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Technical Insights: Where Agile Development Meets Software Architecture

Kirk Knoernschild, VP Analyst, Gartner

Agile methods offer little software architecture advice. Yet, most agree that a resilient and maintainable software architecture is imperative. Additionally, speeding software delivery and increasing software quality require more than process improvement; it also requires adopting modern architecture paradigms. Increasing development and delivery agility requires us to also increase architectural agility.

This session addresses the following key issues:
● How is agile architecture different from traditional approaches to software architecture?
● What are necessary skills of an agile software architect?
● What practices are necessary for agile software architecture?

Wednesday, May 26, 2021 / 02:45 PM - 03:15 PM EDT

Strategic Roadmap to the Language-Enabled Enterprise

Anthony Mullen, Sr Director Analyst, Gartner

Soyeb Barot, VP Analyst, Gartner

Ad hoc POCs across a zoo of natural language vendors create cognitive debt and a broken information architecture that will be difficult to recover from. Application and Software Engineering Leaders are challenged
with
1) Rapid technology changes in Natural Language and confusion over the vendor landscape
2) Reusing training data and natural language capabilities outside of narrowly constrained solutions
3) Unlocking the skills of staff and knowledge workers to develop, train and maintain systems.

This session will show Enterprises how to shift from tactical to strategic use of Natural language to ensure greater portability of language assets and models. To solve key business challenges and deliver natural-language-enabled enterprises, application leaders must see Natural Language solutions as a collective, fundamental whole.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Reengineering the Decision — How Data and Analytics Drive Better, Smarter Business Decisions

Andrew White, Distinguished VP Analyst, Gartner

This research explores the methods and practices by which data and analytics (D&A) is being used to help business leaders and their teams exploit business moments by reengineering how they take decisions. This is a perfect complement to a composable future and provides a roadmap to further integrate D&A and applications.
- The struggle with decision making
- How to reengineer your organization's decision taking process
- Where and how to leverage D&A in your application strategy

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: How to Navigate the Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

Once you are determined to build composable applications and strengthen the resilience of your business — you will need to understand what good looks like in composable enterprise. In this Q&A session learn how to assess, then plan, and track your journey to top-rated composability, agility and resilience.

Wednesday, May 26, 2021 / 03:30 PM - 04:00 PM EDT

API Security: How to protect Your Organization From "Leaky APIs"

Mark O'Neill, VP Analyst, Gartner

Attacks and data breaches involving poorly secured APIs are increasing in frequency. API protection strategies include the use of API gateways, web application firewalls, access management, as well as specialist API security tools. As well as runtime protection, security should be applied to APIs at design time, including API security testing. In this session, we cover API security best practices

Thursday, May 27, 2021 / 11:45 AM - 12:15 PM EDT

Application and Software Engineering Leaders Must Disrupt Their Organizations to Enter the Future of Applications

Matthew Hotle, Distinguished VP, Advisory, Gartner

The new composable business will require a radically different way of delivering software at the speed of business. Traditional application and software engineering functions will be displaced, emerging wherever they’re needed within the business. Hierarchical, command and control governance and management practices must give way to situational governance and servant leadership. We will discuss the drivers for this radical shift, and how we believe application and software engineering leaders must prepare.

Thursday, May 27, 2021 / 01:15 PM - 01:30 PM EDT

How COVID-19 Changed CX in Software Engineering and Digital Commerce

Sandy Shen, VP Analyst, Gartner

COVID-19 has accelerated digital commerce adoption and will have profound impact on the future commerce business models and technologies. This session looks at the areas where long-term impacts will take place and how organizations can leverage those.
- What are the areas COVID-19 will change in digital commerce?
- How can organizations adapt their commerce portfolio to the post-pandemic world?

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Prepare for the Composable Enterprise With APIs, Marketplaces and Ecosystem Creation

Mark O'Neill, VP Analyst, Gartner

Business capabilities are increasingly being composed through APIs rather than being created from scratch or sourced as full applications. These APIs may access internal systems, but are just as likely to come from third parties and the organization's own ecosystem. Prepare for the composable enterprise by building an API marketplace strategy, decomposing monoliths, and enabling integration.

Thursday, May 27, 2021 / 01:15 PM - 01:45 PM EDT

Enhance Your SRE Success With Chaos Engineering

Jim Scheibmeir, Director Analyst, Gartner

Apply chaos engineering techniques to assess and improve your SRE maturity. This session will focus on how chaos engineering can be applied to SRE and the metric improvements and outcomes that can be realized.

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

Graphs and Graph Technology: How to Connect and Contextualize Everything

Svetlana Sicular, VP Analyst, Gartner

Graph technology has played a powerful role in a small community of visionaries. Now that digital business has introduced expanded tools, platforms and techniques, application leaders can leverage graph techniques to deliver new solutions. Get enlightened on:
What is graph?
Why graph is popular now?
What it is good for?
How to take advantage of graph technologies?

Thursday, May 27, 2021 / 02:45 PM - 03:15 PM EDT

How to Deliver Application Composition Technologies ... and Why!

Massimo Pezzini, Distinguished VP Analyst, Gartner

As organizations venture to the composable business, software engineering leaders are under pressure to spot the proper technology enablers. The Gartner application composition technology capability framework provides a reference they can use to identify the required functionalities and assess providers' offerings suitability. This session will discuss what are business drivers to composition technologies, what are the critical technologies and how software engineering leaders can incrementally build their composition technology set.

Thursday, May 27, 2021 / 02:45 PM - 03:30 PM EDT

Workshop: Be a Kid Again — Strategies and Techniques to Get Children Interested in Programming

Kirk Knoernschild, VP Analyst, Gartner

Explore your inner child as we explore strategies and techniques to increase children’s interest in computer programming. We will explore different programming environments, examine how to accommodate different age groups, and guide you through the creation of a few scratch sample apps that you can take home with you and begin your journey in helping kids learn to love programming. This will be a hands-on workshop, so have your laptop ready. No software prerequisites necessary, beyond a browser.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Technical Insights: Chatbot Development

Soyeb Barot, VP Analyst, Gartner

Conversational platforms are helping build the conversational interfaces, integration, and operational components required for the individual chatbots. Within this session, we will focus on chatbot architecture best practices and scaling the deployments for simple chatbots to virtual assistants.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

The Software Engineers Toolkit for HyperAutomation

Magnus Revang, VP Analyst, Gartner

Automation has entered an accelerated phase. To meet the increasing demands and expectation of automaton hungry business stakeholders, the software engineers have to arm themselves with a toolbox of technologies. From RPA, Cognitive AI Services and Process Engines to more emerging categories supporting Composable Business and Decision Engineering. This session will give an overview of the technologies with guidance on what to go all in on, conduct trials or wait and see.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: How to Create a Frictionless Onboarding Experience for Software Engineers

Arun Batchu, Sr Director Analyst, Gartner

A frictionless onboarding experience is critical to attracting and retaining top software engineering talent. Join this session to ask questions about how to simplify the onboarding process to ensure new hires are productive, engaged and happy. We will cover remote onboarding practices which are increasingly becoming commonplace.

Thursday, May 27, 2021 / 03:30 PM - 04:00 PM EDT

Technical Insights: Become an Agile Superhero — Skills and Practices to Succeed

Bill Holz, VP Analyst, Gartner

You've adopted agile. Great! You are doing scrum. Awesome! However, the team is failing to consistently deliver high-quality working software at the end of each sprint. This session will provide a set of skills and practices that every agile team needs to implement to enable the regular and consistent delivery of high-quality software.
Key issues:
● How can I improve the consistency of delivery of my scrum teams?
● What can I do to improve the overall quality of the applications developed using scrum?
● How can I improve communication and collaboration between the business and development?

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