Register to build your agenda.
Workshop: How to Build and Apply Customer Journey Maps in Customer Service
Wednesday, November 04, 2026 / 11:00 AM - 12:30 PM MST
About the Session
Stop thinking about your customers; start thinking "like" your customers. A customer journey map helps service leaders identify what customers are doing, expecting, thinking and feeling, and with which touchpoints they interact at each step of an experience. In this learning-by-doing workshop, participants will build a customer journey map, identify journey shortcomings and generate improvements.