Our keynotes are the foundation of every Gartner conference. Meet visionaries and tech innovators who'll inspire moments of clarity and address your mission-critical priorities.
Looking back at 2026’s conference speakers
Gartner analysts and global customer service and support thought leaders delivered the latest insights at Gartner Customer Service & Support Conference 2027.
Keynote Speakers
Featured Gartner Analysts
Meet a selection of Gartner analysts dedicated to turning industry trends into actionable, objective guidance.
Kim Hedlin
Director Analyst
Gartner
Jennifer MacIntosh
VP Analyst
Gartner
Lauren Villeneuve
Sr Director Analyst
Gartner
Brady Holbrook
Director Analyst
Gartner
Kathy Ross
VP Analyst
Gartner
Michael Chiu
Distinguished VP Analyst
Gartner
Uma Challa
Sr Director Analyst
Gartner
Brett Overbey
Director Analyst
Gartner
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