Sessions / Get Up to Speed: 2026 Technology Trends for Customer Service and Support

Get Up to Speed: 2026 Technology Trends for Customer Service and Support

Wednesday, November 04, 2026 / 03:15 PM - 03:35 PM MST

Gartner's annual technology trends report analyzes proprietary survey data from more than 150 service and support leaders about their current and anticipated technology investments. Join this session to explore what's gaining traction, what's being phased out and what these technology trends mean for your organization.

Speakers

Kim Hedlin

Director Analyst

Gartner

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Kim Hedlin

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