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Beyond the Chatbot: Evaluating Conversational AI Platforms in the Age of Agentic AI
Wednesday, November 04, 2026 / 01:45 PM - 02:05 PM MST
About the Session
GenAI and agentic AI have changed the game for conversational AI platforms (CAIPs), turning basic chatbots into scalable enterprise assets. But how do you evaluate a platform built for tomorrow? Success requires knowing which capabilities matter and which trends actually drive growth. Don’t get left behind by legacy tech; learn how to assess and choose a CAIP that scales with your business.