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CCaaS and CEC Had a Baby: Introducing the Agentic Customer Service Platform
Wednesday, November 04, 2026 / 03:15 PM - 03:45 PM MST
About the Session
As CCaaS and CEC platforms converge, AI is reshaping how service is delivered. Agentic customer service platforms bring together human-AI collaboration, unified context and governed autonomy. This session explores how these capabilities transform service into a strategic function embedded across the enterprise.
Speakers