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Quality Intelligence: Elevate Service QA From Agent to Outcome
Thursday, November 05, 2026 / 03:45 PM - 04:15 PM MST
About the Session
AI is changing service models — QA must evolve too. Discover Quality Intelligence (QI): a strategy that evaluates how well the different elements of the service function — tools, processes, knowledge and people — work together to deliver customer value. Join this session to learn how QI move beyond compliance to uncover friction, understand behavior and drive ongoing service improvement.