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The Metrics That Matter Next: Aligning Service Innovation With Business Outcomes
Wednesday, November 04, 2026 / 04:00 PM - 04:30 PM MST
About the Session
You're investing in AI, the intelligent front door, value-centered service and so much more, but often still measure success with outdated metrics. This session shows how major service initiatives should change what you measure, which metrics matter most and how to align them to the growth, adoption, trust and cost efficiency outcomes executives care about.