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Scale the Tail: Maximizing Revenue and Retention from Your Long Tail Customers
Thursday, November 05, 2026 / 03:45 PM - 04:15 PM MST
About the Session
Customer service and success leaders struggle to drive growth and retention with the "long tail" of smaller customers. This session will teach leaders how to use dynamic segmentation and signal-based listening capabilities to nurture hidden revenue opportunities and save at risk customers missed by traditional “tech touch” only models.
Speakers