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Why Your Surveys Aren’t Working — and What to Do Instead
Thursday, November 05, 2026 / 12:00 PM - 12:30 PM MST
About the Session
Improving customer experience is leaders' top priority for 2026. Yet, traditional VoC programs often fail as generic surveys yields data that lacks actionability. In this session, discover why "survey fatigue" isn't your real problem. Learn to augment targeted surveys with indirect analytics to turn customer feedback into an enterprise growth engine.