Sessions / NiCE: The Agentic CX Frontline: Real Leaders. Real Results
NiCE: The Agentic CX Frontline: Real Leaders. Real Results
Wednesday, November 04, 2026 / 11:45 AM - 12:15 PM MST
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About the Session
This session traces CX's shift from human service to bot/LLM assistance to fully agentic AI that acts, not just responds. It covers accelerating model reasoning, AI assistants as the new front door, and the rise of AI-to-AI customer interactions. We walk through NiCE's CX AI platform-Engagement Orchestration, Agentic Experience Automation, Workforce Empowerment, and CX AI models then close with analyst recognition and measurable outcomes.