Sessions / Over 50,000 Conversations a Month. Two People Run It, moderated by SoundHound AI
Over 50,000 Conversations a Month. Two People Run It, moderated by SoundHound AI
Wednesday, November 04, 2026 / 11:45 AM - 12:30 PM MST
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About the Session
A regional credit union has been running AI-powered voice and chat in production since 2023. Today it handles tens of thousands of member conversations a month across 30+ workflows, built and maintained by a small internal team — and it's heading into agentic next. Hear how they got here, and where they're taking it next.