Sessions / Beyond the Pilot: What Separates Agentic AI Programs That Scale From Ones That Stall, moderated by NiCE
Beyond the Pilot: What Separates Agentic AI Programs That Scale From Ones That Stall, moderated by NiCE
Thursday, November 05, 2026 / 11:15 AM - 12:00 PM MST
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About the Session
Most sales and CX leaders have piloted agentic AI somewhere in the customer journey over the past 18 months lead qualification, service recovery, and beyond. Few have tied those pilots to revenue outcomes like deal velocity, retention, or wallet share. We will discuss every stage, from early scoping to multi-region rollout, to compare what actually determines whether agentic AI scales into a revenue driver versus a cost-savings experiment.