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Agentic AI in IT Operations: Leading the Change in Process, Technology and Skills Impacting IT Support
Thursday, December 10, 2026 / 01:45 PM - 02:15 PM PST
About the Session
In IT operations the work to support employees will be significantly disrupted by AI assistants, AI agents and increased levels of automation. But When everything goes wrong, do you want to chat with AI or see a person you know? This session will help you understand how to increase the use of AI, maintain the highly visible IT support human contact, and avoid reductions in employee satisfaction.
Speakers