Sessions / Agentic IT Support: Preparing for Autonomous EndUser Support and Operations

Agentic IT Support: Preparing for Autonomous EndUser Support and Operations

Thursday, December 10, 2026 / 11:45 AM - 12:15 PM PST

AI agents are taking action — not just recommend it — in IT support and endpoint operations. Learn what agentic support looks like today, which tasks can be automated safely, and how to design guardrails for escalation, compliance and risk.

Speakers

Stuart Downes

VP Analyst

Gartner

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Stuart Downes

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