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The I&O Leader’s Playbook: Data-Driven Strategies to Scale AI Service Adoption
Thursday, December 10, 2026 / 10:15 AM - 10:45 AM PST
About the Session
For I&O leaders, AI adoption is a service delivery challenge, not just a technical one. This session explores the critical human barriers that stall 60% of AI projects and provides a strategic “learning manifesto” to bridge the gap. Attendees will walk away with an outcome-driven implementation roadmap and DEX mapping tools designed to reduce IT dependency, improve service reliability and maximize the ROI of their AI service portfolio.