What are the most important non-technical skills you look for in your IT hires? How do you identify them?

In government IT, where the function is often a service entity, compassion is a critical non-technical skill. Applied compassion, the ability to empathize, connect, and solve problems for others is essential for serving both internal teams and external constituents. We look for evidence of compassion in candidates’ work history, whether formal or informal.

Communication is essential, but curiosity is also key. During interviews, I assess how curious candidates are about various aspects of the role and organization. Active listening is another important trait, as it is a prerequisite for fitting into any team or organization.

Communication and team fit are paramount. Candidates must be able to clearly articulate their ideas and integrate well with the team. This applies to all roles, from help desk staff to executive positions. Communication skills must be appropriate for the level at which they will operate.