STAMFORD, CONN., July 24, 2002 -- Gartner, Inc. (NYSE: IT and ITB) today announced the availability of the Gartner Business Performance Framework, a set of sophisticated, well-researched business metrics that can be used by companies to measure and monitor business performance.

The Gartner Business Performance Framework is the first key deliverable from Gartner Measurement's groundbreaking Total Value of Opportunity (TVO) research project.

"The framework is unique and powerful because it gives transparency and visibility to the process of determining the business benefit of IT," said Audrey Apfel, vice president and research fellow for Gartner Measurement. "For the first time, business leaders will have a common standard to refer to that reflects the key metrics that drive revenue and business processes."

The framework was developed as part of Gartner Measurement's TVO research project that began in April 2002. Pioneered by Gartner, TVO is a more sophisticated level of the return on investment (ROI) approach. TVO takes the concept of ROI a step further as it measures and benchmarks the benefits and risks of business processes, while ROI focuses specifically on financial risks and rewards.

Leading corporations representing technology solutions and business users advise Gartner Measurement's TVO project team through two levels of participation: general sponsorship and TVO Board membership. The general sponsors on this project include Crystal Decisions, Captaris, Kintana, and SAP. The TVO Board is comprised of Asera, Cognos, Hyperion Solutions, Intel, Microsoft, JP Morgan Chase, Black and Decker, NewRoads and The Cranfield School of Management.

More analysis on the Gartner Business Performance Framework is available from Gartner Measurement. To purchase reports or subscribe to Gartner Measurement programs, please contact Daniel Murphy at 203-316-3604 and daniel.murphy@gartner.com or go to www.gartner.com.