About IT Key Metrics Data

The Gartner IT Key Metrics Data publication series is a Gartner Benchmark Analytics solution which delivers total IT investment metrics as well as technology specific cost and performance metrics through Gartner Research Advisory Services to outline market trends in IT spending, staffing, cost efficiency and productivity.

The IT Key Metrics Data series is based on the world's most comprehensive IT performance measurement database: 5,500 environments benchmarked annually, over 170,000 IT Metrics with Data updated continually, by industry, by IT discipline and by size and within the Industry-standard Gartner measurement framework.

Delivered annually, IT Key Metrics Data provides a consistent, high-level “litmus test” to rapidly identify macro level trends for periodic planning, budgeting and communication activities in between more comprehensive benchmarking for business and IT decision making processes.

IT key metrics are published across over 100 reoccurring Gartner Benchmark Analytics notes broadly defined by 5 key areas of the IT portfolio:

  • Key Industry Measures
    Enterprise-level total IT spending and staffing measures by industry—current-year results and multiyear averages
  • Key Infrastructure Measures
    Unit cost, productivity and performance measures for the Infrastructure environments (current year and multiyear); including the Mainframe, Wintel server, Unix server, Help Desk, Client and Peripherals, Data and Voice network environments.
  • Key Applications Measures
    Cost, staffing, project measures, life cycle phase, productivity and quality measures (current year and multiyear) as well as ERP/SAP measures.
  • Key Information Security Measures
    Enterprise-level total Information Security spending and staffing measures by industry and region.
  • Key Outsourcing Measures
    Enterprise-level total IT Outsource spending and staffing measures by industry and region.
Average of IT Spend as % of Revenue – 2009, by Industry
Average of IT Spend as % of Revenue – 2009, by Industry
Source: Gartner IT Key Metrics Data 2010
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Average of IT Spend as % of Revenue – 2009, by Region
Average of IT Spend as % of Revenue – 2009, by Region
Source: Gartner IT Key Metrics Data 2010
 Rollover graphic for more detail