Alternative Delivery Models: A Sea of New Opportunities and Threats

Gartner has identified 14 new delivery models that will completely transform the IT market in the next five years. This special report describes their broad impact on IT organizations, businesses and IT vendors.Read more

The Role of SaaS Changes as Market Segments Evolve
(Summary)

The benefits of a software-as-a-service offering will vary depending on whether the technology segment is emerging, high growth, mature or in decline.

The Impact of Alternative Delivery Models on the Traditional Channel
(Summary)

The traditional IT reseller and distribution channel face a challenging road ahead as they continue to adjust their business models and go-to-market strategies to remain relevant and profitable as alternative delivery solutions gain traction.

Is SaaS Safe for Financial Governance, Risk and Compliance Solutions?
(Summary)

Software as a service has emerged as a significant percentage of the market for governance, risk and compliance solutions. The most-often-cited reason by compliance officers was the limitation on internal IT support for non-revenue-producing activities.

Using Business Process Management Suites as a Foundation for SaaS
(Summary)

Usage of software as a service has been largely limited to nondifferentiating business processes that change infrequently. With BPMS as a foundation, SaaS can support a higher degree of customization and agility among selected business processes.

Alternative Delivery Models: Why Buy Storage When You Can Rent IT?
(Summary)

Storing your data on someone else's infrastructure can be an attractive alternative to storage infrastructure acquisition, but storage as a service isn't for everyone.

Alternative Delivery Models: A Sea of New Opportunities and Threats
(Summary)

Gartner has identified 14 new delivery models that will completely transform the IT market in the next five years. This special report describes their broad impact on IT organizations, businesses and IT vendors.

Business and IT Leaders Share the Same Goal but Follow Different Paths
(Summary)

If you're having difficulty deploying business application software using traditional on-premise techniques, then alternative delivery models may help. See our top business and technical reasons for using an alternative delivery model.

Alternative Delivery Models: Utility Approaches to Computing Are Rising but Still Need Work
(Summary)

"Utility" approaches to computing, with infrastructure provided as a service, are enticing to many enterprises. However, the delivery of mature utility services will require further technology and business model developments.

Alternative Delivery Models for Communications: Gaining Favor but Facing an Uncertain Future
(Summary)

The market for telephony, messaging and contact center applications 'as a service' is growing rapidly. However, vendors are guilty of presenting confusing messages to buyers. Vendors need to sharpen their message in order to achieve market potential.

How to Manage Risk in Alternative Delivery Models
(Summary)

Alternative delivery models for IT typically lack transparency and can expose sensitive data to outsiders. Take special effort to manage risk when sensitive data is processed by technology that is new or not controlled by the IT department.

Alternate Delivery Models: The First Taxonomy
(Summary)

Alternate delivery models are starting to appear in the IT market as mechanisms to provide a broad set of services and solutions to businesses. We look at a relationship and implementation-based taxonomy.

Alternative Delivery Models Pose Threats and Create Opportunities for Consulting and Solution Implementation Firms
(Summary)

Alternative IT services delivery models reduce demand for some traditional consulting and solution implementation services but create new opportunities for complex and high-value services.

Strategies for Successful Multienterprise SaaS Integration
(Summary)

Multienterprise software-as-a-service integration is complex. SaaS projects are more likely to succeed if SaaS vendors and SaaS customers use a portfolio approach to multienterprise integration.

Software-Based Appliances: A Moment of Convenience, a Lifetime of Regret
(Summary)

Software-based appliances offer a convenient way to package and deliver IT functionality for software vendors and IT departments. Yet, within the appliance lurks the potential for significant longer-term headaches for unsuspecting IT departments.

Alternative Delivery Models: 14 New Ways to Deliver IT
(Summary)

Maturity in the IT market has led to business-directed views of applying technology. The result is that organizations have new choices about how IT is delivered and procured. We are in a new era of alternative delivery models.

Software Streaming and OS-to-Application Virtualization Can Deliver for Client Architectures
(Summary)

There are many ways to deliver applications, data and operating systems to client devices. Software streaming and OS-to-application virtualization are examples of technology enablers that can make this possible.

Alternative Delivery Models: Important New Perspectives for Offshore Providers and Their Customers
(Summary)

Many organizations routinely consider obtaining IT and business process services from offshore locations. To do this, businesses can use pure-play offshore providers or traditional providers with offshore capabilities, but users are now considering alternative delivery models, too.

Best Practices for Negotiating Software-as-a-Service Contracts
(Summary)

It's a daunting task to build contracts for alternative delivery models, such as SaaS. The newness of the offerings and the high-volume SaaS business model means that vendors are less willing to expend time negotiating agreements. SaaS agreements should cover six key contractual elements.

Global Remote Management Services
(Summary)

Many organizations want alternative delivery models for their various infrastructure services to reduce costs, supplement staff or improve service delivery quality. These needs can be fulfilled by remote management services offered from off-site locations.

The Impact of Alternative Delivery Models on Major Hardware Providers
(Summary)

Major providers of IT hardware, such as Dell, EMC, HP, IBM and Sun, face a period of internal disruption as they modify decades-old business models of how IT infrastructure is sold. Service-based and free alternative delivery models impact product management, marketing and sales.

Are Alternative Environmental Delivery Models More Environmentally Sustainable?
(Summary)

Some alternative delivery models claim lower environmental footprints than traditional models. We explore the veracity of these claims.

How Vendors Should Position CaaS to Achieve Market Differentiation
(Summary)

Communications as a service is an alternative software-based delivery model where enterprise users secure a utility-based pricing model for IP telephony and unified communications services. It should have staying power, if market providers emphasize an evolution to advanced multimedia functionality.

Community Source: When Users Can and Want to Retain Control
(Summary)

Community source is an emerging sourcing model for applications in the public sector and could soon extend to other industry sectors. While sharing some elements of open-source development, it is a distinct phenomenon that users and vendors need to understand.

Five Main Technical Challenges of SaaS for ISVs
(Summary)

As more and more independent software vendors seek to integrate software-as-a-service offerings into their product portfolios, they will face technical challenges involving platforms, product architecture, skill sets and internal organizational structure.

Six Business Challenges of SaaS for ISVs
(Summary)

We discuss six of the main challenges that independent software vendors face as they plan their strategy to leverage software as a service as part of their product portfolios.

The Cost and Benefits of SaaS vs. On-Premise Deployment
(Summary)

Software as a service has potential upsides and downsides when compared with on-premise delivery models. It's important to understand both the positives and the negatives of the SaaS delivery model.

Business Process Utility: The Next Wave in Business Process Outsourcing
(Summary)

Business process utilities are an emerging form of business process outsourcing. A BPU is useful when a more standardized solution is sought that can be paid for on a transactional basis.

Sourcing Leaders Alert: Alternative Delivery Models are on the Horizon
(Summary)

As alternative delivery models for IT and business process services continue to take hold, organizations and sourcing management must move from being aware of these offerings to implementing them.

Web Platforms: Web-Centric Delivery Models for Infrastructure, Applications, Data and Business Services
(Summary)

Web platforms will have a significant impact on consumer and business markets. If you are looking at using them in your business, then you need to understand how they will develop in the context of alternative delivery models.

Impact of Alternative Delivery Models on IT Outsourcers
(Summary)

For IT outsourcers, the emergence of alternative delivery models will not be inconsequential. Alternative delivery models will introduce considerable disruption to traditional IT outsourcing relationship and business models. Some outsourcers will embrace alternative delivery models; others will not.

Alternative Delivery Models: Implications for the IT Organization
(Summary)

Radical changes in technology and sourcing options inevitably raise the question, "What will happen to the internal IT function?" Here, we explore how alternative delivery models will impact IT organizations.

 
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