Business Process Management

Research Meeting Findings

• Findings From the Gartner 2009 Business Pulse Survey: Business Process Improvement
  24 November 2009

Featured Research

• Ten Best Practices for Creating and Maintaining Effective Business Continuity Management Plans
  8 February 2010
• Top Questions About Business Process Improvement
  29 January 2010
• What Is "Platform BPO" and When Would You Use It?
  28 January 2010
• Six Best Practices When Using Offshore BPO
  27 January 2010
• Progress Software Buys Savvion
  22 January 2010
• Aligning Change Process and Tools to Configuration and Release
  22 January 2010
• 2009 Data Center Conference Polling Results: BCM Organization Certification and Business Process Integration
  20 January 2010
• Top Business Processes for Customer Service, 2010 to 2012
  19 January 2010
• Roundup of Recent Contact Center Workforce Optimization Research
  15 January 2010
• Virtualization Is Bringing Together Configuration and Performance Management
  14 January 2010

Spotlights

Research collections focusing on current issues

• Research Index: A Guide to Principles of Business Process Management
  8 September 2009
• United Airlines Improves Reconciliation Management by Leveraging Technologies
  8 July 2009

The Basics

Essential concepts and fundamental principles

• The Gartner BI, PM and IM Services Vendor Guide
  10 September 2009
• Research Index: A Guide to Principles of Business Process Management
  8 September 2009
• The Art and Science of Rules vs. Process Flows
  19 March 2009
• It's a Matter of Survival: Use BPM to Drive Out Costs
  12 March 2009
• Key Issues for Business Process Management, 2009
  11 March 2009
• Rule Engines and Event Processing
  9 March 2009
• Selection Criteria Details for Business Process Management Suites, 2009
  2 January 2009
• Automated Business Process Discovery Improves BPM Outcomes
  23 December 2008
• Making BPM Strategic: BPM Program Management
  17 December 2008
• Navigating a Fast-Changing and Paradoxical Business Rule Landscape
  10 December 2008
• Five Things IT Investment Planning Experts Should Know About BPM
  10 December 2008
• Five Things Every PPM Expert Should Know About BPM
  3 December 2008
• Predicts 2009: Use BPM to Confront Business Challenges and Complex Business Relationships
  26 November 2008
• Process Performance Metrics: Guidelines for BPM Success
  19 November 2008
• Value Chain Analysis: Accelerator for BPM
  14 November 2008
• Getting Started With BPM, Part 1: Assessing Readiness
  4 October 2007
• Getting Started With BPM, Part 2: Laying the Groundwork to Launch a BPM Initiative
  4 October 2007
• Getting Started With BPM, Part 3: Understanding Critical Success Factors
  4 October 2007
• Starting Up the Business Process Competency Center
  12 September 2007
• Maturity Assessment for Business Process Improvement Leaders: Six Phases for Successful BPM Adoption
  3 September 2008
• Flow Management in SOA: One Size Doesn't Fit All
  23 August 2007
• Getting the Right External Resources for Classic Business Process Management Means Looking Beyond the Usual Suspects
  13 August 2008
• Eleven Steps to Take Before Staffing Business Process Management Projects With Internal or External Resources
  13 August 2008
• Three Types of Model-Driven Composition: What's Lost in Translation?
  4 August 2008
• A Business Process Platform Strategy Requires an Integrated Composition Environment
  1 August 2007
• Role Definition and Organizational Structure: Business Process Improvement
  28 July 2008
• Business Process Improvement Role Overview
  14 July 2006
• Four Paths Characterize BPMS Market Evolution
  20 June 2008
• Which Evolutionary Path Is Your BPMS Vendor Taking?
  20 June 2008
• Laying the Groundwork for Your BPM Initiative
  23 May 2008
• Two Factors That Help Identify the BPMS 'Sweet Spot'
  13 May 2008
• Findings: Confusion Remains Regarding BPM Terminology
  10 March 2008

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for the High-Performance Workplace, 2009
  24 July 2009
• Hype Cycle for Social Software, 2009
  24 July 2009
• Hype Cycle for Cloud Computing, 2009
  16 July 2009
• Understanding Gartner's Hype Cycles, 2009
  10 July 2009

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Comprehensive Finance and Accounting BPO
  17 December 2009
• Magic Quadrant for CRM Contact Center BPO for North America
  16 December 2009
• MarketScope for Business Operations Improvement Consulting Services, Worldwide
  28 October 2009
• Magic Quadrant for Business Process Management Suites
  18 February 2009

Vendor Ratings

The products, strategies and viability of specific vendors

• Vendor Focus for Microsoft: Cloud Computing Is the Next Big Thing
  24 July 2009
• Cool Vendors in the High-Performance Workplace, 2009
  13 March 2009
• Cool Vendors in Business Process Management, 2009
  12 March 2009
• Vendor Focus for Hitachi Consulting: BPM Consulting and System Integration Profile
  27 August 2008