IT Operations

News Analysis

• FrontRange Adds Another Inventory Tool to Its Portfolio
  30 April 2008

Featured Research

• Configuration Auditing Is an Overlapping Market Segment
  6 May 2008
• Polling Results Show IT Operations Process Automation Needs and Expectations
  1 May 2008
• Technology Issues for the CFO, and How IT Can Help
  30 April 2008
• Using Corporate Performance Management to Deliver the CEO's Strategic Vision
  30 April 2008
• Corporate Performance Management Trends That Will Affect CFOs
  29 April 2008
• Conference Polling Reveals Top-Priority Functions Being Evaluated in Early-Stage IT Service Portfolio Management Implementations
  29 April 2008
• Key Metrics for IT Service and Support
  29 April 2008
• IT Workload Automation Broker: Job Scheduler 2.0
  28 April 2008
• Cool Vendors in Infrastructure Appliances, 2008
  25 April 2008
• CMMI and ITIL: Competing or Integrative Process Frameworks
  24 April 2008
• Modernizing IT Operations
  23 April 2008
• Data Center Conference Survey: ITIL Adoption Trends
  23 April 2008
• Data Center Conference Polling Shows CMDB Implementations Making Progress
  23 April 2008
• Key Issues for Delivering a Data Warehouse Project, 2008
  18 April 2008
• Key Issues for an Information Infrastructure Project, 2008
  18 April 2008
• The Four Varieties of End-User Experience Monitoring
  17 April 2008
• Network Managers Face Pressures and Conflicting Investment Priorities
  16 April 2008
• Key Issues for IT Asset Management, 1H08
  11 April 2008
• Answering Some Frequently Asked Questions About Configuration Auditing
  7 April 2008

Spotlights

Research collections focusing on current issues

• Virtualization Changes Virtually Everything
  28 March 2008
• Solutions for Data Protection in the Branch Office
  1 November 2006
• Immaturity and Inconsistency Mark IT Service Management Trends
  29 June 2006
• IT Operations Continues to Progress Toward Transformation
  24 April 2006

The Basics

Essential concepts and fundamental principles

• Cool Vendors in IT Operations, 2008
  31 March 2008
• Key Issues in Communications for Enterprise Network Planning and Operations, 2008
  28 March 2008
• Establishing Processes for Configuration Management
  27 March 2008
• Cool Vendors in Data Protection, 2008
  20 March 2008
• Cost Cutting in 2008 Using Remote Infrastructure Service Providers
  14 March 2008
• Cost Cutting Disaster Recovery in 2008
  14 March 2008
• Core Topics and Key Issues for IT Operations Management, 2008
  15 April 2008
• Identity and Access Management Technologies Defined, 2008
  19 November 2007
• Introducing the Gartner IT Infrastructure and Operations Maturity Model
  1 October 2007
• Best Practices in Change, Configuration and Release Management
  9 August 2007
• What IT Managers Should Do About Compliance
  16 May 2007
• Core Topics and Key Issues for IT Operations Management, 2007
  2 April 2007
• Data Center Power and Cooling Scenario Through 2015
  14 March 2007
• Best Practices for Mainframe Migrations
  18 December 2006
• The IT Operations Management Architecture Framework: An Introduction
  29 November 2006
• How to Develop an End-to-End Policy for Enterprise Mobility
  14 November 2006
• Understand the Theory of Constraints to Better Plan Process Initiatives
  17 October 2006
• Guidelines for Dealing With Data Center Power and Cooling Issues
  9 October 2006
• User Satisfaction Surveys Are Essential for IT Service Desks
  3 October 2006
• A Framework for Designing IT Service and Process Metrics
  18 September 2006
• Best Practices for Managing a Microsoft Exchange Environment
  3 August 2006
• The Pros and Cons of Conducting Market-Based Comparisons for Internal IT Organizations
  30 June 2006
• Best Practices for Conducting a Business Impact Analysis
  30 June 2006
• Best Practices for Configuration Management: Organization, Process and CMDB
  3 February 2006
• Q&A: Building the Right Organizational Structure for IT Infrastructure/ Operations
  28 December 2005

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Printing Markets and Management, 2007
  19 July 2007

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for PC Life Cycle Configuration Management, 2007
  21 December 2007
• Magic Quadrant for IT Event Correlation and Analysis, 2007
  18 December 2007
• Magic Quadrant for Help Desk Outsourcing, North America, 2007
  26 March 2007
• Magic Quadrant for Desktop Outsourcing Services, North America, 2007
  26 March 2007

Vendor Ratings

The products, strategies and viability of specific vendors

• Vendor Rating: CA
  5 May 2008
• Cool Vendors in Infrastructure Appliances, 2008
  25 April 2008
• Cool Vendors in IT Support, 2008
  1 April 2008
• Cool Vendors in Server Virtualization Management, 2008
  17 March 2008
• Vendor Rating: HP
  8 June 2007