IT Operations

News Analysis

• HP-Microsoft Partnership Will Shake Up the IT Management Market
  19 January 2010
• Benefits of HP-Microsoft Deal Will Take Time to Realize
  19 January 2010
• CA Upgrades Service-Level Reporting With Oblicore Acquisition
  15 January 2010
• Phurnace Acquisition Will Enhance BMC Server Automation Suite
  7 January 2010

Featured Research

• Power for the Data Center Is More Than a Facilities Department Concern
  5 February 2010
• Poll Shows Disk-Based Backup on the Rise, With a Few Surprises
  4 February 2010
• Driving the Adoption of IT Self-Service
  4 February 2010
• Users Grow Their Mainframes but Worry About Software Costs and Staffing
  3 February 2010
• Q&A: MFT Manages More Than You Think, and Governs Too
  3 February 2010
• User Autonomy or IT Control? The Answer to Both Concerns Is Yes
  3 February 2010
• CMDB Implementations Continue With Slow but Steady Progress
  3 February 2010
• Adopting a Virtual, Logical or Physical Approach to Workload Deployment
  2 February 2010
• Organizations Are Increasing PC Lockdown
  2 February 2010
• 2009 U.S. Data Center Polling Results: Enterprise Storage Vendor Analysis and Impact of Technologies
  29 January 2010

Spotlights

Research collections focusing on current issues

• Spotlight: IT Operations Data Center Polling Results, 2008
  5 June 2009
• Virtualization Changes Virtually Everything
  28 March 2008

The Basics

Essential concepts and fundamental principles

• Pattern-Based Strategy as It Applies to I&O
  9 November 2009
• Vendor Focus for Cisco: Strategy Moves to a Five-Pronged Approach
  1 June 2009
• Key Issues for Application Staffing, Skills and Organization, 2009
  17 March 2009
• IT Operations Management Framework 2.0
  11 September 2008
• Infrastructure and Operations Best Practices From I&O Maturity Assessment Results for Type A Enterprises
  21 August 2008
• Modernizing IT Operations
  23 April 2008
• Establishing Processes for Configuration Management
  27 March 2008
• Cost Cutting Disaster Recovery in 2008
  14 March 2008
• Introducing the Gartner IT Infrastructure and Operations Maturity Model
  1 October 2007
• Best Practices in Change, Configuration and Release Management
  9 August 2007
• What IT Managers Should Do About Compliance
  16 May 2007
• Data Center Power and Cooling Scenario Through 2015
  14 March 2007
• Best Practices for Mainframe Migrations
  18 December 2006
• The IT Operations Management Architecture Framework: An Introduction
  29 November 2006
• Understand the Theory of Constraints to Better Plan Process Initiatives
  17 October 2006
• User Satisfaction Surveys Are Essential for IT Service Desks
  3 October 2006
• A Framework for Designing IT Service and Process Metrics
  18 September 2006
• Best Practices for Managing a Microsoft Exchange Environment
  3 August 2006
• Best Practices for Conducting a Business Impact Analysis
  30 June 2006
• Best Practices for Configuration Management: Organization, Process and CMDB
  3 February 2006
• Q&A: Building the Right Organizational Structure for IT Infrastructure/ Operations
  28 December 2005

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Real-Time Infrastructure, 2009
  29 July 2009
• Hype Cycle for Networking and Communications, 2009
  28 July 2009
• Hype Cycle for Business Continuity Management, 2009
  23 July 2009
• Hype Cycle for Data Center Power and Cooling Technologies, 2009
  24 July 2009
• Hype Cycle for Virtualization, 2009
  21 July 2009
• Hype Cycle for IT Operations Management, 2009
  14 July 2009
• Hype Cycle for Server Technologies, 2009
  19 June 2009

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for the IT Service Desk
  16 October 2009
• MarketScope for Storage Services, North America, 2009
  24 August 2009
• MarketScope for High-End Enterprise Disk Arrays
  13 August 2009
• iSCSI MarketScope Is Retired, But iSCSI-Based Disk Storage Expands Market Presence
  12 August 2009
• Magic Quadrant for IT Event Correlation and Analysis
  29 July 2009
• Magic Quadrant for Softswitch Architecture
  26 June 2009
• MarketScope for Telecom Expense Management
  22 June 2009
• Magic Quadrant for Storage Resource Management and SAN Management Software
  22 June 2009
• Magic Quadrant for Job Scheduling
  28 April 2009
• Magic Quadrant for Desktop Outsourcing Services, North America
  3 March 2009

Vendor Ratings

The products, strategies and viability of specific vendors

• Vendor Focus for Microsoft: Data Center, System Management, and Security Offerings
  3 August 2009
• IT Service View CMDB Vendor Landscape, 2009
  10 June 2009
• Cool Vendors in IT Operations, 2009
  24 March 2009
• Cool Vendors in Cloud Computing Management and Professional Services, 2009
  17 March 2009
• Cool Vendors in IT Operations and Virtualization, 2009
  11 March 2009
• Cool Vendors in Archiving, 2009
  3 March 2009
• Vendor Rating: Novell, 2008
  23 December 2008