High-Performance Workplace

News Analysis

• Key Issues for SharePoint's Coexistence With ECM Systems Projects
  24 April 2008

Portals & Infrastructure

Key research on the most flexible enterprise software

• Follow Seven Simple Practices for Effective CEVA Usability Testing
  7 May 2008
• PCC Summit 2008 Explores Emerging Themes, Governance and Value
  2 May 2008
• Feedback From SharePoint Conference Attendees Confirms Enterprise Portal Use Trends for Office SharePoint Server 2007
  22 April 2008
• Introducing the Gartner Workplace Maturity Curve
  18 April 2008
• Key Issues for an Information Infrastructure Project, 2008
  18 April 2008
• Open Source and Portals, 2008
  1 April 2008
• Use Gartner's Framework to Facilitate Portal Rationalization Decisions
  22 February 2008
• IBM Lotusphere 2008: Strategy, Issues and Opportunities
  22 February 2008
• IBM Lotusphere 2008: Nondisruptive Product Innovation
  22 February 2008
• IBM Lotusphere 2008: A View From The Top
  22 February 2008
• Microsoft's Yahoo Bid Raises Concerns for Zimbra and Open-Source Customers
  13 February 2008
• MySpace Joins the Crowded Social Platform Arena
  6 February 2008
• Key Issues for Enterprise Portals, 2008
  23 January 2008
• Roundup of Portals, Content Management and Collaboration Research, 4Q07
  19 December 2007
• Predicts 2008: Information Infrastructure Will Help Master Chaos
  5 December 2007
• Management of the Externally Facing Web Presence Implies Responsibility Without Authority
  30 November 2007
• How to Determine If Your Enterprise Web Presence Requires a Portal Foundation
  3 December 2007
• A Value-Driven, User-Centered Design Process for Web Sites and Applications
  28 November 2007
• Exchange 2007: Improves Message Categorization but Lacks Archives
  25 October 2007
• Exchange 2007 Service Pack 1: Emendations and Augmentation
  25 October 2007
• Case Study: State of Alabama Consolidates 45 E-Mail Systems
  25 October 2007
• Build a High Performance Web Site With Web 2.0 Technologies
  19 October 2007
• Roundup of Portals, Content Management and Collaboration Research, 3Q07
  19 October 2007
• It Is Time to Start Managing Your Internet Reputation
  12 October 2007
• IBM's Notes and Domino 8 Will Consolidate Lotus Base
  28 August 2007
• Follow 10 Steps in a First-Year Agenda for ECM Projects
  24 August 2007
• An ECM Project: From Strategic Plan to Implementation Plan
  24 August 2007
• Google's Million Servers Show Prominence in Global-Class Systems
  22 August 2007
• The Portal Fabric Will Enable Each User to Be the Center of the Portal Universe
  10 August 2007
• 'MyPortal' Will Be Your Portal
  10 August 2007
• Google Won't Be Your B2E Portal Yet, but It May Have Bigger Enterprise Portal Plans
  10 August 2007
• Microsoft's Conferencing Products Made Clear
  7 August 2007
• Evolving Google Feature Addition and IT Rollout Strategies
  3 August 2007
• Don't Trust Your Search Users Absolutely: Some Want To Trick You
  27 July 2007
• Authors Are Also Your Enemies: Valuing Internal and External Content for Search in the Web 2.0 Era
  27 July 2007
• Understand the Asset Value of Relevancy in Enterprise Search
  27 July 2007
• Emerging Technologies Could Prove Disruptive to the Business Intelligence Platform Market
  6 July 2007
• Microsoft's 2007 SharePoint Products and Technologies in Action
  22 June 2007
• Why Your Enterprise Needs a Corporate Blogging Policy
  15 June 2007
• Seven Ways to Succeed With Wikis and Social Software
  15 June 2007
• Mitigate Risk But Don't Smother Wiki and Social Software Deployments
  15 June 2007
• Recommendations From Gartner's Portals, Content and Collaboration Conference, 2007
  12 June 2007
• Findings: When Business and Virtual Worlds Collide
  5 June 2007
• Consumerization and User Interfaces
  4 June 2007
• New SOX Guidance Can Help Cut Audit Costs
  30 May 2007
• Considerations and Responsibilities for Your Portal Governance Team
  30 May 2007
• Establish a Strong Governance Team to Avoid Failed Portal Initiatives
  25 May 2007
• Findings From Sapphire: Tangible Benefits of Automating SOD for ERP
  8 May 2007
• IBM Domino and WebSphere: Worlds Collide
  23 April 2007
• ASG Needs to Act Fast to Make the Most of Mobius Acquisition
  19 April 2007
• The 2007 Compliance and Risk Management Planning Guidance: Governance Becomes Central
  12 April 2007

Content Management

Core functions that enable enterprisewide content availability

• Five Best Practices for Deploying SharePoint Alongside ECM Suites
  25 April 2008
• Key Issues for Portals, Content Management and Collaboration Best Practices Projects
  24 April 2008
• Case Study: Lessons Learned From Implementing a Darwin Information Typing Architecture Publishing System
  16 April 2008
• Cost Cutting in E-Mail Infrastructures
  10 April 2008
• The Digital Asset Management Landscape
  10 April 2008
• Cool Vendors in Content Management, 2008
  4 April 2008
• Technology Overview for XML-Defined Content Processes
  21 March 2008
• Key Issues for Enterprise Information Management Initiatives, 2008
  14 March 2008
• Key Issues for Enterprise Content Management Initiatives, 2008
  14 March 2008
• Customer Communications Contracts Can Yield Quick Wins in Enterprise Content Management
  14 March 2008
• Organizing for Enterprise Information Management
  29 February 2008
• E-Mail Hosting: Poised for Explosive Growth
  22 February 2008
• Q&A: What Organizations Need to Do About Information Retention Management and Archiving
  22 February 2008
• Key Issues for Technology Providers: Enterprise Software Application Markets, 2008
  20 February 2008
• Cost Cutting for IT Content Management in 2008
  19 February 2008
• Cost Cutting to Reduce Enterprise Search License Costs by $250,000 or More
  8 February 2008
• Web Content Management and Portals: Collusion Not Collision
  25 January 2008
• SAP R/3 4.6c Customers Search for Third-Party Support Options
  25 January 2008
• EMEA Symposium Workshop Highlights Top Concerns for Business Intelligence Practitioners
  23 January 2008
• What Does It Mean to Implement a BPP?
  23 January 2008
• What's the Big Deal About DITA?
  10 January 2008
• Content Analytics Supports Many Purposes
  10 January 2008
• Use Care and Caution to Qualify Insights From the Internet
  3 January 2008
• How Darwin Information Typing Architecture Streamlines Processes
  20 December 2007
• Roundup of Portals, Content Management and Collaboration Research, 4Q07
  19 December 2007
• Open Source Is an Option for Web Content Management
  13 December 2007
• Gartner Predictions Where We Were Right About the Event, But Wrong About the Timing
  6 December 2007
• Managing Knowledge in IT Service and Support Groups
  27 November 2007
• Eight Reasons to Use XML-Aware Content Applications
  21 November 2007
• Content-Enabled Vertical Applications Can Meet Three Categories of Business Needs
  5 November 2007
• CEVA Building Blocks Help ECM and BPM Go Vertical
  5 November 2007
• Content Analytics: Many Views of the Same Content
  31 October 2007
• Ten Business Justifications for Web Content Management
  19 October 2007
• Web Content Management Vendors Standardize Core Features and Add New Ones
  19 October 2007
• Case Study: Using a Structured Process to Choose the Right Records Management System
  20 September 2007
• Use a Digital Preservation Plan to Manage Content for the Long Term
  20 September 2007
• Best Practices for Web Content Management Procurement Planning
  20 September 2007
• BI Applications Should Include Content Analytics
  19 September 2007
• Microsoft Promotes UCC Penetration with OCS and Live Meeting Licensing
  10 September 2007
• Content Analytics Reveals Customer Concerns
  5 September 2007
• Best Practices for Knowledge Management, 2007
  31 August 2007
• Why Knowledge Management Is No Longer on the Gartner Hype Cycles
  31 August 2007
• When to Consider Building an Expert System
  31 August 2007
• Answers to the Top Questions About IBM Lotus Quickr
  31 August 2007
• Best Practices: Building a Successful Enterprise Content Management Project Team
  24 August 2007
• Best Practices: Conducting a Content Requirements Analysis
  24 August 2007
• SharePoint for Content Management Revisited
  17 August 2007
• Revisiting Microsoft's Business Process Management Strategy: a SharePoint Perspective
  17 August 2007
• Adoption Trends for Microsoft SharePoint 2007 Offerings in Asia/Pacific
  17 August 2007
• Best Practices in Records Management: FAQs
  17 August 2007
• Autonomy's Zantaz Acquisition Highlights E-Discovery Consolidation
  17 August 2007
• Introducing the Hostile Information Ecosystem
  27 July 2007
• Top View: Definition of, Issues With and Uses for an Information-Centric Infrastructure
  25 May 2007
• Findings: A New Solution to Old E-Learning Content Problems
  9 July 2007
• Establishing E-Mail Service-Level Agreements
  6 July 2007
• Critical Directions in Information Access for 2007
  3 July 2007
• A Review of the Different Approaches to Understanding Content
  29 June 2007
• Revolt 2.0 as Web 2.0 Masses Use Their Power to Challenge Digg
  4 June 2007
• Oracle Gets Serious About Content Management
  1 June 2007
• Q&A: How Governance of Microsoft SharePoint Can Be Useful for Content Management
  1 June 2007
• Value Content Based on Risks and Rewards
  31 May 2007
• Information-Centric Infrastructure: Application Integration Via Content
  25 May 2007
• Don't Wait for Search and BI to Become the Same Product
  24 April 2007
• Salesforce.com Gets Into Content Management Through SaaS
  13 April 2007
• Vendor Focus for IBM: Enterprise Content Management in a Post-FileNet World
  13 April 2007
• Microsoft Content Management Topics From the PCC Conference
  2 April 2007

Collaboration

Productivity improvement research to evolve and transform business

• Microsoft's SharePoint Partners Ecosystem: A Work in Progress
  8 May 2008
• Key Issues for SharePoint in a Distributed Environment Project
  8 May 2008
• Q&A for Top Questions About Microsoft SharePoint
  6 May 2008
• New Collaboration Players Will Force Market Shifts
  2 May 2008
• Microsoft SharePoint Shifts From a Low-End to a Midrange Collaboration Tool
  2 May 2008
• Key Issues for SharePoint's Coexistence With ECM Systems Projects
  24 April 2008
• Key Issues for E-Mail, 2008
  24 April 2008
• Key Issues for Unified Communications and Collaboration, 2008
  10 April 2008
• Cool Vendors in Collaboration and Social Software, 2008
  4 April 2008
• Q&A: Gartner Clients Share Collaboration Concerns and Lessons Learned
  1 April 2008
• Open Source in Social Computing, 2008
  1 April 2008
• Key Issues for Social Software and Collaboration Initiatives, 2008
  31 March 2008
• Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration
  24 March 2008
• Alliances Require a Different IT Support Structure to That Used in Mergers and Acquisitions
  7 March 2008
• Survey Shows Scant Use of Collaboration Tools for Alliance Management by ASAP Members
  6 March 2008
• Include Collaborative Content and Social Software In Your Enterprise Content Management Strategy
  21 February 2008
• Tactical Guideline: Six Essential Tips for Getting Started With Virtual Environments
  20 February 2008
• Five Major Challenges Organizations Face Regarding Social Software
  13 February 2008
• Combining Social Networks With Business SaaS Offerings
  12 February 2008
• Social Software Tools Give Researchers New Ways to Collaborate
  1 February 2008
• Use Social Software To Fill the Gap Between Formality and Chaos
  1 February 2008
• Four Lessons Enterprises Can Learn From Consumer Social Software
  1 February 2008
• Cool Communication Applications, 2007
  30 January 2008
• Roundup of Portals, Content Management and Collaboration Research, 4Q07
  19 December 2007
• Tactical Guideline: Implementing A Shared-Services Model for Delivery of ECM
  14 December 2007
• Gartner Predictions Where We Were Right About the Event, But Wrong About the Timing
  6 December 2007
• Three Potential Pitfalls of Corporate Social Networking
  4 December 2007
• Usability Drives User Experience; User Experience Delivers Business Value
  28 November 2007
• Use Gartner's Maturity Model to Improve Enterprise Collaboration
  22 November 2007
• The New Market for Unified Communications and Collaboration
  23 November 2007
• Case Study: Lifetime Moves to Microsoft Exchange Voice Services
  23 November 2007
• What We Can Learn About Collaboration From Open-Source Communities
  29 October 2007
• Top Benefits and Drawbacks of Enterprise Social Bookmarking and Tagging
  29 October 2007
• Three Phases of Maturity Affect Social Software Deployments
  29 October 2007
• Hackathons, World-Jams and Mashup Days Can Fit Your Collaboration Strategy
  29 October 2007
• Mitigating and Managing the Risks of Real-Time Collaboration
  1 October 2007
• Choose the Right Option for Hosted Instant Messaging
  28 September 2007
• Battle Under Way Among IM Presence Protocols
  27 September 2007
• The Role of SaaS Changes as Market Segments Evolve
  26 September 2007
• How to Create a Community of Trust
  13 September 2007
• Microsoft Expands IM Functions With Parlano Buy
  31 August 2007
• Case Study: Volvo Cars Takes on E-Mail Anxiety
  31 August 2007
• Open-Source Team Workspaces Hold Promise but Are Not Ready for Large Deployment
  31 August 2007
• Team Collaboration Builds on Basic Content Services
  31 August 2007
• Deploying Windows SharePoint Services 3.0 for Team Collaboration
  30 August 2007
• The Top Five IBM Issues in the Workplace
  7 August 2007
• Cisco Gets Focused on Collaboration With WebEx Buy
  3 August 2007
• Collaboration Markets Move to Support Integrated Environments
  12 July 2007
• Who's Who in Enterprise Social Software
  10 July 2007
• SaaS-Based Solutions for Corporate Performance Management
  6 July 2007
• Social Interaction Is Important to Many, but Few Realize How IT Can Help
  22 June 2007
• Testing the Value of Social Relationship Support in the Enterprise
  22 June 2007
• The Workplace Competency Center Defined
  22 June 2007
• User Survey Indicates Workplace Competency Centers Help Shape Best Practices
  22 June 2007
• Findings: The Changing Face of Records Management
  15 June 2007
• Job Titles and Roles That Best Support a Workplace Competency Center
  22 June 2007
• Revisiting our Advice on Identifying 'Innate' Collaborators to Stimulate Change
  15 June 2007
• Segment Collaboration Into its Four Main Constituents for Maximum Return
  15 June 2007
• From Integrated Collaboration to Collaboration and Social Software: Market Definition Update
  15 June 2007
• Five Major Trends That Will Force You to Change Your Workplace Strategy
  21 March 2007
• Case Study: Swiss Re Implements Enterprisewide Web Conferencing
  8 June 2007
• A Democratization Process Will Bring Wireless E-Mail to the Masses
  4 June 2007
• Case Study: Avenue A/Razorfish Wiki Shows Business Value of IT Consumerization
  29 May 2007
• How to Gain Control Over Upgrades of Workplace Applications
  25 May 2007
• Why Every Enterprise Needs a Real-Time Collaboration Architecture
  14 May 2007
• The Top Five Uses for Instant Messaging
  14 May 2007
• Presence in Social Networks and Online Communities
  14 May 2007
• Use Content Analytics to Extract Meaning
  11 May 2007
• Novell Finally Adds Collaboration With SiteScape Partnership
  19 April 2007

High-Performance Workplace

Raising the impact of people on the business

• Salesforce.com Integrates, Supports and Resells Google Apps
  28 April 2008
• Licensing Change Drives Live Meeting Users To Look Beyond Microsoft
  17 April 2008
• Ignoring Instant Messaging at Work Won't Make It Go Away
  10 April 2008
• SharePoint Conference 2008 Shows Strong Momentum, But Questions Remain
  9 April 2008
• Cool Vendors in the High-Performance Workplace, 2008
  4 April 2008
• The Skills Gap Will Limit Success With Corporate Performance Management
  3 April 2008
• IT Budget Optimization Advisory: Use E-Learning to Reduce Training Travel Costs
  31 March 2008
• Key Issues for Improving Workplace Performance in 2008-2009
  28 March 2008
• Key Issues for the High-Performance Workplace, 2008-2009
  28 March 2008
• Key Issues for High-Performance Workplace Scope and Point of View, 2008
  28 March 2008
• How to Assess the Impact of Context-Aware Computing on the Enterprise
  28 March 2008
• Key Issues for Creating a Networked Learning Environment, 2008
  27 March 2008
• The Innovation Culture: Definition and Critical Success Factors
  20 March 2008
• Tactical Guideline for Innovation: Creativity Craves Tension and Testing
  20 March 2008
• Q&A for 'How Do I Drive Innovation and Get My Real Work Done?'
  19 March 2008
• Information Management Survey, 2007: CM Justification and Cost Trends
  14 March 2008
• 2008 Research Themes Summary
  6 March 2008
• Rimini Street Expands Its Third-Party Support Offering to Cover Oracle's PeopleSoft Higher Education Solution
  29 February 2008
• The Hyperconnected Enterprise: Anticipating the Next Wave of Business
  22 February 2008
• Case Study: Health and Human Services Consolidates and Outsources 72,000 E-Mail Users
  21 February 2008
• IBM Lotusphere 2008: Disruptive Products
  20 February 2008
• Key Issues for Technology Providers: Enterprise Software Application Markets, 2008
  20 February 2008
• How Internal and External WCM Requirements Differ
  25 January 2008
• The Three Business Worlds of WCM
  25 January 2008
• ERP Competence Center Model for Providing Business Application Support: A Retrospective on 2007's Research
  24 January 2008
• Findings From the Innovation Research Community Meeting: When Is Innovation Strategic?
  23 January 2008
• Social Mining and Social Intelligence: Making Sense of Web Societies
  9 January 2008
• The Top Seven Customer Service Processes, 2008 to 2011
  7 January 2008
• Findings: Poll Shows Budget Reductions in 50% of Application Organizations
  4 January 2008
• Key Issues for Web Conferencing, 2008
  2 January 2008
• Instant Messaging, Presence and Web Conferencing Perform an Ever Tighter 'Dance of Integration'
  2 January 2008
• Choose From Four Deployment Options for Web Conferencing
  2 January 2008
• Analysis of the Four Leading Web Conferencing Vendors
  2 January 2008
• Give the Users What They Want: 2007 ECM Survey
  28 December 2007
• How Web Business Models Are Increasing Their Impact in the Web 2.0 Era
  27 December 2007
• Decision Framework: Use These Criteria to Determine Whether Open Source Should Be a Part of Your ECM Strategy
  14 December 2007
• Predicts 2008: Disruptive Shifts in the High Performance Workplace
  6 December 2007
• Transform Your Message Chains to Avoid Information Overload
  26 November 2007
• Organize Knowledge Management From the Top Down, While Executing From the Bottom Up
  22 November 2007
• Six Business Imperatives Will Shape IT Investments
  30 October 2007
• The Four Categories of Stand-Alone E-Learning Authoring Tools
  12 October 2007
• Right Approach to Content Is Essential for E-Learning Project Success
  12 October 2007
• Questions Clients Frequently Ask About E-Learning Systems
  12 October 2007
• Recognize the New Stakeholder: The Individual
  5 October 2007
• Provide Appropriate Support Based on Impact Segmentation
  5 October 2007
• Prepare for the Impact of the Increasing Power of Individuals
  5 October 2007
• Consumer IM Applications Could Put Your Company at Risk
  26 September 2007
• Risk Intelligence: Applying KM to Information Risk Management
  19 September 2007
• Portable Personality Solutions Enable User Device Independence
  24 August 2007
• Managers, You'll Need Transforming, Too: A New 'Manager's Platform' Takes Shape
  21 August 2007
• Google and Microsoft Battle for the .edu E-Mail Market
  16 August 2007
• Consumerization and the Web: Threats and Opportunities for Enterprises
  10 August 2007
• The Top Five Microsoft Issues in the Workplace
  3 August 2007
• Findings: IT Preparing, but Not Prepared, for Web 2.0
  19 July 2007
• Findings: KM + Web 2.0 = Productivity and Innovation
  19 July 2007
• Litigation Support Manager: A New Role in IT
  18 July 2007
• The Emerging E-Discovery Market
  18 July 2007
• Choosing an E-Discovery Solution in 2007 and 2008
  18 July 2007
• Gartner's View of Enterprise Mobility
  16 July 2007
• Findings: Participants at EMEA Midsize Enterprise Conference Resist Web 2.0 and Consumerization
  11 July 2007
• Delivering Data Center Discipline to E-Mail Operations
  6 July 2007
• Adobe Defines Mobile Multimedia
  26 June 2007
• Adobe Extends its Applications in New Ways
  29 June 2007
• Adobe Begins to Really Engage the Enterprise
  29 June 2007
• Adobe and the Enterprise: Still Odd Bedfellows?
  29 June 2007
• Job Titles and Roles That Best Support a Workplace Competency Center
  22 June 2007
• The Workplace Competency Center Defined
  22 June 2007
• How to Encourage Employees to Adopt Workplace Technologies Effectively
  8 June 2007
• E-Mail Active Archiving Market Update, 2007
  30 May 2007
• Case Study: Avenue A/Razorfish Wiki Shows Business Value of IT Consumerization
  29 May 2007
• Tactical Guideline: Seven Ways to Get the Most From Your Investments in Workplace IT
  25 May 2007
• What Social Search Means to Your Enterprise
  16 May 2007
• Taking Stands on the Semantic Web
  11 May 2007
• When to Use Semantic Technologies
  11 May 2007
• The High-Performance Workplace Defined Update
  4 May 2007
• High-Performance Workplace Scope and Point of View
  4 May 2007
• Key Issues for the High-Performance Workplace, 2007
  4 May 2007
• Social Sciences Will Become More Important Than IT to IT Departments
  26 April 2007
• Google's Expanded Workplace Products Won't Usurp Office Yet
  24 April 2007
• Google Extends Advertising Dominance With DoubleClick Deal
  19 April 2007
• The 20-Hour Job Description: Driving Digital Free Agency
  11 April 2007
• Top Four Business Areas to Pilot Virtual Environments
  4 April 2007
• The High-Performance Workplace Defined
  22 July 2005
• Introducing the High-Performance Workplace: Improving Competitive Advantage and Employee Impact
  16 May 2005

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Team Collaboration and Social Software, 2007
  24 October 2007
• Magic Quadrant for Enterprise Content Management, 2007
  21 September 2007
• Magic Quadrant for Information Access Technology, 2007
  5 September 2007
• Magic Quadrant for Horizontal Portal Products, 2007
  24 August 2007
• MarketScope for E-Mail Systems, 2007
  2 May 2007
• MarketScope for Content Courseware, 2007
  30 May 2007
• Magic Quadrant for Web Conferencing, 2007
  1 May 2007
• MarketScope for Instant Messaging, 2007
  30 April 2007
• Magic Quadrant for Horizontal Portal Products, 2006
  16 May 2006
• Magic Quadrant for Finance Governance, Risk and Compliance Management Software, 2007
  1 February 2007
• MarketScope for Records Management, 2007
  30 January 2007
• MarketScope for Web Content Management, 2007
  30 January 2007

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Business Process Management, 2007
  3 August 2007
• Hype Cycle for Business Intelligence and Performance Management, 2007
  23 July 2007
• Hype Cycle for the High Performance Workplace, 2007
  16 July 2007
• Hype Cycle for Web and User Interaction Technologies, 2007
  13 July 2007
• Hype Cycle for Global Consumer Communications Services, 2007
  6 July 2007
• Hype Cycle for Content Management, 2007
  6 July 2007
• Hype Cycle for Human-Computer Interaction, 2007
  3 July 2007

Vendor Ratings & Research

The products, strategies and viability of specific vendors

• Cool Vendors in the High-Performance Workplace, 2008
  4 April 2008
• Cool Vendors in Content Management, 2008
  4 April 2008
• Cool Vendors in Collaboration and Social Software, 2008
  4 April 2008
• Vendor Focus for EMC Documentum: A Content Strategy With Promise, and Challenges
  22 June 2007
• Changes Are Ahead for ECM Vendors
  22 June 2007
• Vendor Focus for Interwoven: Solutions Provide Growth and Differentiation
  22 June 2007