IT Services

News Analysis

• Vanco Customers Should Take Precautions
  9 May 2008
• SAP Support Offering Extends Solution Management Beyond SAP
  9 May 2008
• Perot Gears Up Limited Germany Presence With HighQ-IT Buy
  29 April 2008
• Oracle Advances Price Management Strategy With Deal Management
  18 April 2008

Featured Research

• Pricing Model Definitions, Benefits and Risks for IT Services and Outsourcing Contracts
  30 April 2008
• Best Practices in Budgeting for BPO Sourcing Management
  29 April 2008
• Market Definition: Human Capital Management CSI Services
  29 April 2008
• A Sourcing Executive Can Help Optimize Sourcing and Vendor Relationships
  28 April 2008
• Findings: German IT Services Executives View Market Positively for Next 12 Months
  25 April 2008
• Help Desk Outsourcing: Offshore Issues
  22 April 2008
• Singapore Government Signs Up for 'Not So Easy' IT Transformation and Infrastructure Services Utility Deal
  22 April 2008
• German Perspective: In a Potential Economic Downturn, 'Offshoring' IT Services Can Cut Costs
  21 April 2008
• Key Issues for Vendor Management and Procurement, 2008
  21 April 2008
• Microsoft Shows New Attitude at MIX08, but Consistency Will Be Key
  17 April 2008
• Q&A on the Right Number of Application Outsourcing Providers to Use
  16 April 2008
• Renegotiate Outsourcing Contracts Early to Cut Costs
  9 April 2008
• Supporting an Avaya Environment: Authorized Support Providers in North America
  7 April 2008
• Cool Vendors in Sourcing and IT Services, 2008
  3 April 2008

Analysis of Offsource Services By Country

• Gartner's Leading Locations for Offshore Services in EMEA for 2008
  29 February 2008
• Gartner's Leading Locations for Offshore Services in the Americas for 2008
  25 February 2008
• Gartner's 10 Leading Locations for Offshore Services in Asia/Pacific for 2008
  11 February 2008
• Gartner's 30 Leading Locations for Offshore Services
  4 December 2007
• Analysis of the Philippines as an Offshore Services Location
  3 December 2007
• Analysis of China as an Offshore Services Location
  30 November 2007
• Analysis of Canada as an Offshore Services Location
  30 November 2007
• Analysis of Hungary as an Offshore Services Location
  30 November 2007
• Analysis of Pakistan as an Offshore Services Location
  13 November 2007
• Analysis of Romania as an Offshore Services Location
  29 November 2007
• Analysis of Australia as an Offshore Services Location
  29 November 2007
• Analysis of Mexico as an Offshore Services Location
  28 November 2007
• Analysis of Argentina as an Offshore Services Location
  28 November 2007
• Analysis of Russia as an Offshore Services Location
  28 November 2007
• Analysis of Israel as an Offshore Services Location
  28 November 2007
• Analysis of Uruguay as an Offshore Services Location
  28 November 2007
• Analysis of Brazil as an Offshore Services Location
  28 November 2007
• Analysis of Costa Rica as an Offshore Services Location
  27 November 2007
• Analysis of Chile as an Offshore Services Location
  27 November 2007
• Analysis of Sri Lanka as an Offshore Services Location
  26 November 2007
• Analysis of Vietnam as an Offshore Services Location
  21 November 2007
• Analysis of Spain as an Offshore Services Location
  21 November 2007
• Analysis of South Africa as an Offshore Services Location
  21 November 2007
• Analysis of India as an Offshore Services Location
  16 November 2007
• Analysis of Malaysia as an Offshore Services Location
  19 November 2007
• Analysis of Turkey as an Offshore Services Location
  15 November 2007
• Analysis of the Czech Republic as an Offshore Services Location
  16 November 2007
• Analysis of Northern Ireland as an Offshore Services Location
  15 November 2007
• Analysis of Ireland as an Offshore Services Location
  15 November 2007
• Analysis of Ukraine as an Offshore Services Location
  14 November 2007

Market Overviews

• Market Overview: IT Services Providers in Hong Kong, 2007
  16 November 2007
• Market Overview: IT Services Providers in Singapore, 2007
  16 November 2007
• Market Overview: IT Services Providers in Japan, 2007
  15 November 2007
• Market Overview: IT Services Providers in Australia, 2007
  13 November 2007
• Market Overview: IT Services Providers, China, 2007
  9 November 2007
• Market Overview: IT Services Providers, South Korea, 2006
  21 September 2007

The Basics

Essential concepts and fundamental principles

• Key Issues for the Services Market Overview Agenda, 2008
  27 March 2008
• Key Issues for Application Services, 2008
  20 March 2008
• Key Issues for Customer Service and Field Service Strategies, 2008
  17 March 2008
• Key Issues for Managed and Professional Network Services, 2008
  4 April 2008
• Key Issues for Services Sourcing Strategies, 2008
  14 March 2008
• Key Issues for Service Sourcing Management and Governance, 2008
  12 March 2008
• Key Issues for IT Providers Targeting Small and Midsize Businesses, 2008
  6 March 2008
• Key Issues for Business Process Services, 2008
  5 March 2008
• Key Issues for Infrastructure Services, 2008
  28 February 2008
• Predicts 2008: The End of Old Certainties in C&SI
  19 December 2007
• Gartner on Outsourcing, 2007-2008
  10 December 2007
• Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1
  5 December 2007
• Gartner on Outsourcing 2007-2008: Contract Trends in Outsourcing
  30 November 2007
• Gartner on Outsourcing, 2007-2008: Application Outsourcing
  30 November 2007
• Gartner on Outsourcing 2007-2008: Infrastructure Outsourcing
  27 November 2007
• Planning Guide: Bring IT Services Back In-House
  19 July 2007
• Key Issues for the EMEA IT Services Market, 2007
  3 April 2007
• Key Issues for IT Services, Asia/Pacific, 2007
  27 March 2007
• Key Issues for IT Services and Sourcing, Global Delivery
  27 March 2007
• Key Issues for IT Services Sourcing Strategies, 2007
  26 March 2007
• Key Issues for IT Services Sourcing Negotiation and Contract Development, 2007
  23 March 2007
• Key Issues for Enterprise Solution Services, Asia/Pacific, 2007
  21 March 2007
• What to Look for in Your Next Web Hosting Contract
  19 October 2006
• How to Select the Right Approach to VoIP: Provider-Assisted Solutions
  11 September 2006
• Factors That Influence the Effectiveness and Levels of Offshore Services
  7 July 2006
• Use Privacy and Security Practices and Contract Terms as Essential Evaluation Criteria of Your Global Service Provider
  6 June 2006
• A Dozen Questions That Prospective Buyers of Managed Security Services Should Ask
  30 May 2006
• Effective Use of an RFI Adds Value to IT Services Procurements
  10 April 2006
• Ten Steps to Mastering Outsourcing
  9 December 2005
• The Future of Outsourcing
  13 October 2005
• Gartner Defines a Sourcing-Oriented Services Taxonomy
  23 February 2005

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Key Issues for Managed and Professional Network Services, 2008
  4 April 2008
• Hype Cycle for Outsourcing in Asia/Pacific, 2008
  9 April 2008
• Market Overview: Consulting and SI Service Providers, Asia/Pacific, 2007
  26 November 2007
• Hype Cycle for CRM Customer Service and Field Service, 2007
  3 July 2007
• Hype Cycle for Wireless Devices, Software and Services, 2007
  29 June 2007

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Help Desk Outsourcing, Western Europe
  9 May 2008
• MarketScope for Managed Security Services in Europe
  5 May 2008
• MarketScope for Voice and Data Service Providers, France
  1 May 2008
• Magic Quadrant for CRM Service Providers, Europe, 2008
  29 April 2008
• Magic Quadrant for Help Desk Outsourcing, North America, 2008
  28 February 2008
• Magic Quadrant for Desktop Outsourcing Services, North America, 2008
  28 February 2008
• Magic Quadrant for Pan-European Network Service Providers, 2007
  5 December 2007
• Magic Quadrant for Data Center Outsourcing Services, Western Europe, 4Q07
  13 November 2007
• Magic Quadrant for U.S. Managed Remote-Access and Mobility Services, 2007
  4 October 2007
• Magic Quadrant for ERP Service Providers, Europe, 2007
  19 September 2007
• Magic Quadrant for European Offshore Application Services, 2007
  6 September 2007
• Magic Quadrant for the IT Service Desk, 2007
  23 August 2007
• Magic Quadrant for North American Offshore Application Services, 2007
  6 August 2007

Vendor Ratings

The products, strategies and viability of specific vendors

• Cool Vendors 2008: Innovation From Around the World
  30 April 2008
• Vendor Rating: Accenture, 2008
  28 April 2008
• Key Issues for Vendor Management and Procurement, 2008
  21 April 2008
• Vendor Rating Update: Capgemini Group
  9 April 2008
• Cool Vendors in Sourcing and IT Services, 2008
  3 April 2008
• Vendor Rating: Emptoris
  6 March 2008
• Vendor Rating: AT&T
  18 December 2007
• Vendor Rating: SAP
  14 December 2007
• Vendor Rating: EDS
  11 December 2007
• Vendor Focus for Siemens IT Solutions and Services
  13 November 2007
• Vendor Focus for SAP Support Services
  9 October 2007
• Vendor Rating: Nortel Networks
  29 June 2007
• Vendor Rating: HP
  8 June 2007