IT Services

News Analysis

• Cognizant/UBS 'Captive' Deal to Boost Mainland Europe Offshoring
  20 October 2009

Featured Research

• Two Indispensable Provisions to Protect Your Software Investment Over Time
  5 November 2009
• BMC Adds Another IT Service DM Vendor to Its Portfolio
  4 November 2009
• Utility Hosting Is Becoming a Viable Option in Asia/Pacific
  4 November 2009
• Verifying Compliance With Microsoft
  4 November 2009
• Software Licensing Cost Can Spiral When Doing a Server Consolidation
  2 November 2009
• Virtualization Consulting Service Providers: Profiles
  27 October 2009
• Oracle's Proactive Support Success Relies on Customer Adoption
  21 October 2009
• Reduce the Risk of Noncompliance in Case of Software Audits
  21 October 2009
• Outsourcing Lessons Learned: Negotiate for Cost Improvement and Service Enhancement
  20 October 2009
• Evaluating IBM, Microsoft, Oracle and SAP's SaaS Strategies
  15 October 2009

Analysis of Offsource Services By Country

• Analysis of China as an Offshore Services Location
  28 October 2009
• Analysis of Malaysia as an Offshore Services Location
  26 October 2009
• Analysis of the Philippines as an Offshore Services Location
  26 October 2009
• Analysis of Indonesia as an Offshore Services Location
  23 October 2009
• Analysis of Mexico as an Offshore Services Location
  16 October 2009
• Analysis of Hungary as an Offshore Services Location
  14 October 2009
• Analysis of Russia as an Offshore Services Location
  13 October 2009
• Analysis of Vietnam as an Offshore Services Location
  13 October 2009
• Analysis of Morocco as an Offshore Location
  13 October 2009
• Analysis of South Africa as an Offshore Services Location
  13 October 2009
• Analysis of Romania as an Offshore Services Location
  12 October 2009
• Analysis of Poland as an Offshore Services Location
  12 October 2009
• Analysis of Spain as an Offshore Services Location
  12 October 2009
• Analysis of Thailand as an Offshore Location
  9 October 2009
• Analysis of India as an Offshore Services Location
  8 October 2009
• Analysis of Singapore as an Offshore Services Location
  9 October 2009
• Analysis of Canada as an Offshore Services Location
  7 October 2009
• Analysis of Australia as an Offshore Services Location, 2009
  7 October 2009
• Analysis of New Zealand as an Offshore Services Location, 2009
  6 October 2009
• Analysis of Chile as an Offshore Services Location
  5 October 2009
• Analysis of Argentina as an Offshore Services Location
  5 October 2009
• Analysis of Ukraine as an Offshore Services Location
  5 October 2009
• Analysis of Uruguay as an Offshore Services Location
  2 October 2009
• Analysis of Brazil as an Offshore Services Location, 2009
  1 October 2009
• Analysis of Costa Rica as an Offshore Services Location
  1 October 2009
• Analysis of Egypt as an Offshore Services Location
  29 September 2009
• Analysis of Israel as an Offshore Services Location
  24 September 2009
• Analysis of Ireland as an Offshore Services Location
  23 September 2009
• Analysis of Slovakia as an Offshore Services Location
  11 September 2009
• Analysis of the Czech Republic as an Offshore Services Location
  11 September 2009
• Gartner's Leading Locations for Offshore Services in the Americas for 2009
  10 February 2009
• Gartner's 10 Leading Locations for Offshore Services in Asia/Pacific for 2009
  10 February 2009
• Gartner's Leading Locations for Offshore Services in EMEA for 2009
  10 February 2009
• Gartner's 30 Leading Locations for Offshore Services
  10 December 2008
• Analysis of Pakistan as an Offshore Services Location
  4 November 2008
• Analysis of Panama as an Offshore Services Location
  30 October 2008

Market Overviews

• Market Overview: IT Services Providers, China, 2008
  9 December 2008
• Market Overview: IT Services Providers in India, 2008
  3 December 2008
• Market Overview: IT Services Providers in Australia, 2008
  5 November 2008
• Market Overview: IT Services Providers, Singapore, 2008
  22 October 2008
• Market Overview: IT Services Providers, South Korea, 2008
  20 October 2008
• Market Overview: IT Services Providers, Malaysia, 2008
  20 October 2008
• Market Overview of China-Centric Pure-Play Application Service Providers
  17 October 2008
• Market Overview: IT Services Providers, New Zealand, 2008
  15 October 2008
• Market Overview: IT Services Providers, Taiwan, 2008
  15 October 2008
• Market Overview: IT Services Providers in Japan, 2008
  15 October 2008

The Basics

Essential concepts and fundamental principles

• Infrastructure Services Trends and Directions, North America, 2009
  20 July 2009
• Top Ten Worldwide Carrier Network Managed and Professional Network Services Providers, 2008
  9 July 2009
• Market Definition: Business Operations Improvement Consulting
  3 April 2009
• Guide to SOA Consulting and System Integration Service Providers
  24 March 2009
• Key Issues for Managed and Professional Network Services, 2009
  20 March 2009
• Key Issues for IT Provider Marketing and Channel Strategies, 2009
  19 March 2009
• Predicts 2009: Consolidation, 'Cloud' and Clarity of Innovation for Business Process Services
  30 January 2009
• Cool Vendors in Sourcing and IT Services, 2008
  3 April 2008
• Predicts 2008: The End of Old Certainties in C&SI
  19 December 2007
• Gartner on Outsourcing, 2007-2008
  10 December 2007
• Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1
  5 December 2007
• Gartner on Outsourcing 2007-2008: Contract Trends in Outsourcing
  30 November 2007
• Gartner on Outsourcing, 2007-2008: Application Outsourcing
  30 November 2007
• Planning Guide: Bring IT Services Back In-House
  19 July 2007
• Factors That Influence the Effectiveness and Levels of Offshore Services
  7 July 2006
• Use Privacy and Security Practices and Contract Terms as Essential Evaluation Criteria of Your Global Service Provider
  6 June 2006
• Effective Use of an RFI Adds Value to IT Services Procurements
  10 April 2006
• Ten Steps to Mastering Outsourcing
  9 December 2005

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Procurement Applications, 2009
  28 July 2009
• Hype Cycle for Consulting and System Integration, 2009
  27 July 2009
• Hype Cycle for Business Process Outsourcing, 2009
  23 July 2009
• Hype Cycle for ICT in India, 2009
  23 July 2009
• Hype Cycle for IT Outsourcing, 2009
  21 July 2009

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• MarketScope for Business Operations Improvement Consulting Services, Worldwide
  28 October 2009
• MarketScope for Managed Security Services in Europe
  28 September 2009
• MarketScope for Managed Security Services in Asia/Pacific
  24 September 2009
• Magic Quadrant for Managed Print Services Worldwide
  21 August 2009
• MarketScope for Storage Services, North America, 2009
  24 August 2009
• MarketScope for SOA C&SI Services, North America, 2009
  31 July 2009
• MarketScope for Telecom Expense Management
  22 June 2009
• Magic Quadrant for Desktop Outsourcing, Western Europe
  18 May 2009
• Magic Quadrant for Help Desk Outsourcing, Western Europe
  18 May 2009
• Magic Quadrant for Desktop Outsourcing Services, North America
  3 March 2009
• Magic Quadrant for Data Center Outsourcing Services, Western Europe
  27 February 2009
• Magic Quadrant for Comprehensive HR BPO
  25 November 2008
• Magic Quadrant for European Offshore Application Services
  20 November 2008
• Magic Quadrant for North American Offshore Application Services
  14 November 2008
• MarketScope for Remote Monitor Services (Global)
  21 October 2008
• MarketScope for Remote Support Services (Global)
  17 October 2008
• MarketScope for Fixed Domestic Network Service Providers of Voice and Data, U.K.
  24 June 2008
• Magic Quadrant for Managed and Professional Network Service Providers, North America
  14 May 2008

Vendor Ratings

The products, strategies and viability of specific vendors

• Vendor Rating: Hitachi
  31 July 2009
• Vendor Focus for IBM 2009: Business Strategy and Organization
  1 June 2009
• Vendor Rating: IBM
  26 May 2009
• Vendor Rating Update: Capgemini Group
  13 May 2009
• Vendor Rating: Accenture
  29 April 2009
• Key Issues for Vendor Management, 2009
  26 March 2009
• Vendor Management: 2009 Research Agenda Survey
  26 March 2009
• Vendor Rating: CSC
  20 March 2009
• Cool Vendors in IT Services, Japan, 2009
  19 March 2009
• Cool Vendors in Software-as-a-Service Security, 2009
  17 March 2009
• Cool Vendors in Human Capital Software, 2009
  11 March 2009
• Cool Vendors in IT Operations and Virtualization, 2009
  11 March 2009
• Cool Vendors in IT Services and Sourcing, 2009
  11 March 2009