Insurance

News Analysis

• Ebix Buys E-Z Data to Strengthen U.S. Life Agent Support
  5 October 2009
• U.S. Healthcare Reform Bill Would Require Insurers to Modify IT
  28 September 2009

Featured Research

• The New Normal: How the Aftermath of the Financial Crisis Affects P&C and Life Insurers
  4 November 2009
• Care Management Vendor Update: New Entrants, New Products, New Hope
  3 November 2009
• Essential Characteristics of Electronic Application Solutions for Life Insurance
  2 November 2009
• Dell, HP and Xerox Aim to Play in the Evolving Healthcare Insurance Market
  14 October 2009
• U.S. Healthcare Insurance CIOs Need a Framework to Communicate on Emerging Policy, Technology Issues
  14 October 2009
• What U.S. Financial Service IT Leaders Must Understand About the Fiduciary Standard
  6 October 2009
• SOA Requires New IT Skills and Organizations for Insurers
  30 September 2009
• IT Professional Services Providers to Financial Services Firms in Germany: A Heterogeneous Market
  29 September 2009
• International Collaboration of Regulators Will Impact Financial Services Providers
  29 September 2009
• How Life Insurers Should Deploy Branded Social Networks for Their Stakeholders
  28 September 2009

Front Office

Managing sales channels and customer relationships

• The Demise of Desktop Software for U.S. Life Insurance Agents Is Near
  28 September 2009
• Financial Services Companies on Twitter: Between Playground and Customer Service Channel
  8 September 2009
• Health and Wellness Market Is Exploding With Vendors and New Capabilities
  4 August 2009
• Healthcare Insurers Must Act to Make Their Member Portals Competitive
  2 July 2009
• Consumers Prefer Non-Healthcare-Insurer Web Sites When Performing Health-Related Activities
  28 June 2009
• Health Insurers Must Manage the Multichannel Customer
  5 June 2009
• The Growing Need to Improve Customer Communications in Insurance
  30 March 2009
• Amica Transforms Its Claims Department to Continue to Deliver Superior Customer Service
  26 January 2009
• Real-Time Claims Adjudication Is Neither Real nor Adjudication
  23 December 2008
• The Transformation of Marketing, Sales and Service for Healthcare Insurers
  5 December 2008

Back Office

Streamlining and improving business processes

• The New Normal: How the Aftermath of the Financial Crisis Affects P&C and Life Insurers
  4 November 2009
• Essential Characteristics of Electronic Application Solutions for Life Insurance
  2 November 2009
• Dell, HP and Xerox Aim to Play in the Evolving Healthcare Insurance Market
  14 October 2009
• U.S. Healthcare Insurance CIOs Need a Framework to Communicate on Emerging Policy, Technology Issues
  14 October 2009
• SOA Requires New IT Skills and Organizations for Insurers
  30 September 2009
• Camilion's Authority Suite Targets U.S. Midtier P&C Insurers
  30 September 2009
• How Life Insurers Should Deploy Branded Social Networks for Their Stakeholders
  28 September 2009
• Mergers and Acquisitions Create Opportunities and Threats for Insurance IT Departments
  24 September 2009
• The European Market for Life Policy Administration Systems Is Crowded With Vendors
  14 September 2009
• Case Study: Aviva Counts on SaaS and Web 2.0 Principles for Internal Communication and Collaboration
  10 September 2009
• BPMS Vendors Tout P&C Claims Management Capability, Although Insurers Should Weigh the Hype
  9 September 2009
• Strategic PNM Offers U.S. Healthcare Payers Positioning Opportunities in the Healthcare Reform Debate
  19 August 2009

Sourcing

Evaluating options and managing service levels

• Care Management Vendor Update: New Entrants, New Products, New Hope
  3 November 2009
• IT Professional Services Providers to Financial Services Firms in Germany: A Heterogeneous Market
  29 September 2009
• Vendor Focus: SAP in Life and P&C Insurance
  17 August 2009
• Europe's Life Policy Administration Market: Dark Clouds Are Gathering Over Many Vendors
  26 May 2009
• Show Me the Money: A Guide to the Licensing Jungle for Life Insurance and Pension Administration Software
  17 February 2009
• U.S. Life Insurers Find Ways to Validate Vendor Offerings and Improve Software Selection Processes
  29 January 2009
• New Vendors, Products Take Aim at Healthcare Insurer Core Administrative Issues
  18 December 2008
• A New Model for Insurance Outsourcing
  16 July 2008
• U.S. Life Insurance Requirements for an Electronic Underwriting RFP
  26 June 2008
• Top Five IT and Business Issues for French Life Insurers, 2008
  23 May 2008
• Findings: Insurance Outsourcing Faces a Slowdown in 2008
  19 February 2008

Risk, Regulation and Compliance

Strategies for effective management

• What U.S. Financial Service IT Leaders Must Understand About the Fiduciary Standard
  6 October 2009
• International Collaboration of Regulators Will Impact Financial Services Providers
  29 September 2009
• Healthcare Insurers Must Jump-Start Their Corporate ICD-10 Initiatives
  28 September 2009
• Overview of the Solvency II Software Market: There Is No One-Size-Fits-All Solution
  5 June 2009
• Tough Economy Must Trigger Insurer Action on Risk Management
  1 April 2009
• Technology and Process Challenges for Multiple Bancassurance Models
  24 March 2009
• Q&A: Healthcare Insurers Fine-Tune Their Risk Management Fundamentals
  18 December 2008
• Underwriting Automation Falls Short for Complex P&C Commercial Line Products
  9 December 2008
• Incentives and Penalties: Tipping Point for E-Prescribing Adoption
  31 October 2008
• Update: Europe's Emerging Claims Administration Market Remains Fragmented
  30 September 2008

Operational Excellence

• Molina Healthcare Capitalizes on the Implementation of a Document Composition Solution
  10 September 2009
• How to Build the Business Case for System Replacement in Insurance
  31 August 2009
• Product Configurators Versus Policy Administration Systems: Distinctions and Comparisons
  31 July 2009
• Case Study: Independence Blue Cross Capitalizes on Its Enterprise Content Management Deployment
  27 June 2009
• Health Insurers Capitalize on Health and Wellness Programs
  12 June 2009
• Insurers Turn Attention to Fraud Detection, but the Solution Market Is Still Emerging
  26 May 2009
• CRM BPO Is Emerging Into the Health Insurer Market
  27 April 2009
• Case Study: Lessons Learned From an Insurer's Social Networking Initiative
  17 April 2009
• Evolution and Shifts in Life Insurance Distribution
  3 March 2009
• BI Becomes Ingrained in Insurance Operations
  13 February 2009

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Healthcare Payers, 2009
  30 July 2009
• Hype Cycle for Life Insurance, 2009
  28 July 2009
• Hype Cycle for P&C Insurance, 2009
  21 July 2009

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• MarketScope for Insurance Incentive Compensation Management Applications
  11 December 2008
• MarketScope for North American Life Insurance Policy Administration Vendors
  24 June 2009
• MarketScope for North American Property and Casualty Insurance Claims Administration Systems
  9 June 2009
• MarketScope for North American Property and Casualty Insurance Policy Administration Systems
  30 March 2009
• MarketScope for New Challengers in Healthcare Insurance Core Administrative Systems
  27 March 2009