Insurance

Research Meeting Findings

• Findings: U.S. Demand for Pay-as-You-Drive Auto Insurance Greatly Surpasses Supply
  5 May 2008
• Findings: Social Networking Poses Threat to Insurers
  20 March 2008
• Findings: North American Life Policy Vendors Lack Health Product Support
  18 March 2008

Featured Research

• New Ways of Assessing Consumer Centricity in Health Insurance
  1 May 2008
• Care Management Vendor Market: Plenty of Choices; No Clear Leaders
  29 April 2008
• BI and Information Management Challenge P&C and Life Insurers
  25 April 2008
• German Life Insurers and Pension Providers: Technology Options to Better Integrate the Broker Channel
  16 April 2008
• Legacy Modernization and Core System Issues Among P&C and Life Insurers
  14 April 2008
• The Top Five IT and Business Issues for German Life Insurers, 2008
  8 April 2008
• Cost Cutting for Insurance New Business and Sales by Digitizing Paper-Based Transactions
  7 April 2008
• Four Most Common Criticisms of European Life Policy Administration Solutions
  3 April 2008
• Key Issues and Research Agenda for Insurance Industry Advisory Services, 1H08
  22 February 2008

Front Office

Managing sales channels and customer relationships

• A Direct-to-Consumer Acquisition Strategy Is Critical for Healthcare Insurer Growth
  21 March 2008
• What Web 2.0 Is and Why It Matters to Life Insurers
  5 March 2008
• The Enterprise Portal Strategy of Health Insurers Must Be Greater Than the Sum of Its Parts
  25 February 2008
• A Comprehensive Web Portal Strategy Remains an Unmet Need for Healthcare Insurers
  7 February 2008
• Blog Overview for Life Insurers
  7 February 2008
• Patient Identity Management Could Stall Health Insurance Progress
  21 December 2007
• Microsoft HealthVault Is One Important Step Toward a Workable Personal Health Record
  1 November 2007
• Key Issues and Research Agenda for Insurance Industry Advisory Services, 2H07
  30 August 2007
• Top Business and Technology Priorities for Life Insurers and Annuity Providers
  29 October 2007
• P&C Insurers Must Adopt Web-Based Rating Engines
  28 September 2007
• Not All U.S. Sales Applications for Healthcare Insurers Are Created Equal
  17 July 2007
• Health Promotion and Wellness Can Make a Difference
  21 June 2007
• Case Study: UPMC Health Plan Deploys New Tools to Streamline the Sale of Medicare Products
  15 May 2007
• Consumerization Will Require Insurers to Adapt to Succeed by 2012
  24 April 2007
• Financial Services Business Priorities, 2007
  17 April 2007
• Europe's Emerging Claims Administration Market Remains Fragmented
  6 April 2007

Back Office

Streamlining and improving business processes

• P&C and Life Insurers Look to Reduce Enterprise and Back-Office IT Costs
  20 March 2008
• A New Health Insurance Solution Map for a New Business Model
  13 March 2008
• Priorities and Implementation Considerations for Straight-Through Processing in Life Insurance
  24 December 2007
• Life Insurance Straight-Through Processing: Lessons Learned and Ongoing Issues
  11 December 2007
• XML: Adoption Increases in the Insurance Industry, but Strategy and Governance Are Lacking
  4 December 2007
• Internet Use for P&C and Life Insurance Lags Among U.S. Consumers
  30 November 2007
• Multichannel Integration Adoption Grows Among U.S. Insurers
  26 November 2007
• Building a Solid RFI for U.S. Personal-Line P&C Claims Management Systems
  31 October 2007
• Life Insurance Sales Force Automation: Understanding Vendor Solutions
  30 October 2007
• Healthcare Payers Must Change Now to Meet the Consumer of the Future
  6 December 2006
• Insurers Turn to ECM for Business Improvement
  10 October 2007
• Latest Survey Results Reveal Healthcare Insurer Business and IT Priorities for 2007
  8 October 2007
• An Abundance of BI Tools Plagues Healthcare Insurers
  25 September 2007
• Not All U.S. Sales Applications for Healthcare Insurers Are Created Equal
  17 July 2007
• Insurance Product Configuration Tools Continue to Evolve
  20 July 2007
• The Fragmented EBPP Vendor Market Poses Challenges for Health Insurers
  13 June 2007
• Care Management Vendors' Strengths and Challenges
  2 July 2007
• Guidewire Software Deepens Effort to Position PolicyCenter as a Core System for P&C Insurers
  29 May 2007
• The Health Insurance Transaction of the Future
  23 May 2007
• Case Study: Swiss Life Modernizes Policy Platform and Re-engineers Business Processes
  8 May 2007
• SAP Becoming a Stronger Contender in the Insurance Solution Market
  25 April 2007
• Financial Services Business Priorities, 2007
  17 April 2007
• Building Strategies and Fulfilling Multichannel Integration in Property and Casualty and Life Insurance
  17 April 2007
• SAS Continues to Strengthen Focus on Insurance Industry Solutions
  30 March 2007
• U.S. P&C Insurers Are Investing in Technical Transformation
  21 March 2007
• Consolidated Business Processes Drive Component Application Strategies in Healthcare Insurance
  19 March 2007
• The Development of an SOA Helps CNP Assurances Improve Business Transactions
  15 March 2007

Sourcing

Evaluating options and managing service levels

• Findings: Insurance Outsourcing Faces a Slowdown in 2008
  19 February 2008
• Instability and Fragmentation in the North American Life Insurance BPO Market
  19 December 2007
• ECM and BPM Acquisitions Confuse Health Insurers
  16 November 2007
• Inhibitors Slow BPO Adoption by Healthcare Insurers
  26 October 2007
• Insurance Product Configuration Tools Continue to Evolve
  20 July 2007
• The Development of an SOA Helps CNP Assurances Improve Business Transactions
  15 March 2007

Risk, Regulation and Compliance

Strategies for effective management

• Two Approaches to Analytic Reporting Requirements for Health Insurers
  1 February 2008
• SEPA Drives Opportunity and Disruption for European Insurers
  15 February 2008
• Principles-Based Compliance Offers Competitive Advantages
  14 September 2007
• U.S. Health Insurers Should Start Planning Now for ICD-10 Adoption
  28 June 2007
• Major Business Disruptions Will Require Insurers to Be More Nimble by 2012
  26 June 2007
• Regulatory Scrutiny Will Drive Operational Transparency and Improved Risk Management by 2012
  26 June 2007
• Catastrophic Events Will Continue to Test Insurers Through 2012
  18 April 2007
• Investments by Health Insurers in Fraud Management Will Take Off in 2007 and 2008
  11 April 2007

Operational Excellence

• New Ways of Assessing Consumer Centricity in Health Insurance
  1 May 2008
• The Top Five IT and Business Issues for German Life Insurers, 2008
  8 April 2008
• Cost Cutting for Insurance New Business and Sales by Digitizing Paper-Based Transactions
  7 April 2008
• Healthcare Payer IT Budget, Staffing Study Results, 2007
  12 February 2008
• What U.S. Consumers Look for in an Insurer
  23 January 2008
• Service Excellence: The Key to Health Insurer Differentiation
  5 December 2007
• Health Insurers Must Move Beyond U.S. Census Numbers of the Uninsured to Drive Change
  8 November 2007
• Top Business and Technology Priorities Among P&C Insurers
  2 November 2007
• Case Study: U.K. General Insurer Boosts Customer Service Quality via Complaint and Feedback Management Software
  26 October 2007
• Retaining Customers Through Better Claims Management for P&C Insurers
  20 September 2007
• Seven Initiatives to Transform the P&C Insurance Claims Department
  12 September 2007
• Healthcare Insurers Must 'Know Thy Customer' Before, During and After the Service Experience
  24 August 2007
• Controlling Medical Costs in Workers' Compensation
  28 August 2007
• Simplification: Three Requirements for Insurance Success
  2 August 2007
• Healthcare Business Intelligence: Past, Present, Future
  25 July 2007
• The Care Management Market Presents Challenges to Healthcare Payers
  11 July 2007
• 10 Trends That U.S. Health Insurers Must Consider During Their 2008 Budget Processes
  6 July 2007
• Two Keys to Getting Value From Patient Care Management Tools
  29 June 2007
• P&C Insurers Must Modernize Underwriting
  29 June 2007
• The Health Insurance Transaction of the Future
  23 May 2007
• Consumerization Will Require Insurers to Adapt to Succeed by 2012
  24 April 2007
• A Lack of Leadership, Culture, Skills and Governance Structures Are Hindering BPM Success for Healthcare Insurers
  18 April 2007
• Case Study: Hometown Health's BI Competency Center
  23 March 2007

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Healthcare Payers, 2007
  29 June 2007
• Hype Cycle for Life Insurance, 2007
  20 June 2007
• Hype Cycle for P&C Insurance, 2007
  19 June 2007

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

• MarketScope for North American Property and Casualty Insurance Policy Administration Systems, 2008
  28 March 2008
• MarketScope for Insurance Incentive Compensation Management Applications, 2007
  24 December 2007
• MarketScope for North American Life Insurance Policy Administration Vendors, 2007
  26 April 2007
• MarketScope for North American Property and Casualty Insurance Claims Administration Systems, 2007
  30 March 2007
• MarketScope for North American Healthcare Insurance Payers' Administrative Applications, 2007
  30 March 2007

Industry Advisory Service with Dataquest

Market dynamics and user wants and needs for technology vendors

• Market Share: IT Services in the Financial Services Industry, Worldwide, 2006
  27 June 2007