With Gartner Symposium/ITxpo 2013 in Orlando kicking off in October, we asked David Willis and Tina Nunno, vice presidents and distinguished analysts at Gartner, to share their views on what is going on in IT right now and what key trends will be discussed at Gartner Symposium/ITxpo this year.
Q: Given the rapid evolution of the powerful combination of mobile, social, cloud and information — what are CIOs and senior IT leaders feeling right now?
David: Great business leaders have exciting ideas for what they want to do with technology and perhaps even feel some frustration at not being able to get there as fast as their competitors. The CIO has to build on the desires of business leaders, recognizing that they are a lot more technology savvy than they were even a few years ago.
The key question for the CIO becomes this, “How does a digital leader interact with other digital leaders in the same organization?” It’s also important to recognize that the Nexus of Forces (the combination of mobility, social interaction, cloud computing and information) is made up of elements that are largely exploratory. It isn’t always clear what the payoff will be when you approach an employee engagement project or attempt to better understand your customers through big data. But this is where leaders are placing their educated bets, and leading organizations will ultimately get results. The risks of not knowing exactly what you’ll find — what the payoff is, when it will happen, how much it will cost to get there — can make operationally focused CIOs uncomfortable. It isn’t the traditional set of IT projects that would have been approved a decade ago.
Q: What kind of challenges are IT leaders facing as a result?
Tina: The biggest challenge right now is that many organizations have lots of desires when it comes to technology, yet very little discipline — and not enough patience to really understand what the implications are of how technology is used. Taking full advantage of the opportunities offered by the nexus requires some degree of organizational maturity, or at least a shared philosophy as to how technology will be leveraged. Technology is only as good as the organization, in many cases. If we really want to embed it, it will up the ante for the entire organization as to how it is consumed.
Q: How will Gartner Symposium/ITxpo 2013 help IT leaders seize opportunity in the digital world?
David: It’s safe to assume that your customers are immersed in technology, but it’s important to realize that the technologies themselves will come and go. What matters is the long-standing relationship between the customer and the set of services the organization provides — the interaction or dialogue that you will be having with them. How can you turn a dialogue into a relationship? How do you establish lasting trust? That’s an important aspect of this year’s Gartner Symposium/ITxpo agenda.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner's annual Symposium/ITxpo events are key components of attendees' annual planning efforts. IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency.
Additional information from the event will be shared on Twitter at http://twitter.com/Gartner_inc and using #GartnerSym.
Upcoming dates and locations for Gartner Symposium/ITxpo include:
September 16-18, Cape Town, South Africa: www.gartner.co.za
October 6-10, Orlando, Florida: www.gartner.com/us/symposium
October 15-17, Tokyo, Japan: www.gartner.com/jp/symposium
October 21-24, Goa, India: www.gartner.com/in/symposium
October 28-31, Gold Coast, Australia: www.gartner.com/au/symposium
November 4-7, Sao Paulo, Brazil: www.gartner.com/br/symposium
November 10-14, Barcelona, Spain: www.gartner.com/eu/symposium
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior information technology (IT) leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to supply chain professionals, digital marketing professionals and technology investors, Gartner is the valuable partner to clients in more than 11,000 distinct enterprises. Gartner works with clients to research, analyze and interpret the business of IT within the context of their individual roles. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has almost 9,000 associates, including 1,900 research analysts and consultants, operating in more than 90 countries. For more information, visit www.gartner.com.
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.