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Enterprises Are Challenged to Benefit From 'Grass-Roots' KM
Personal knowledge networking and social networks are giving knowledge workers direct control over corporate intellectual capital. Enterprises must try to benefit from this new "grass-roots" knowledge management.
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Start Your SNA Efforts With Homegrown Solutions
You don't need to buy dedicated social network analysis software right at the start of an initiative. Use search, content management and taxonomy to support your SNA project before spending money on specialized products.
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Use Social Networks to Improve Customer Service
Using social networks to capture previously unrecognized, expert knowledge can cut information maintenance costs as much as 45 percent. However, not everyone, or everything, should be allowed to enter the knowledge base.
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RSS Is a Case Study in Unintended Consequences
The success of the RSS specification for content syndication, especially in the area of "blogging," was unexpected and goes well beyond its original design goals. Other opportunities for its use have yet to be exploited.
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Best Practices in Corporate Blogging
Organizations that want successful corporate weblogs must first understand the particulars of this new communications medium.
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Wikis Can Improve Collaborative Work and Knowledge Sharing
A wiki is very different from traditional collaborative publishing software. We explain the advantages of these popular "electronic blackboards," and show how businesses can use them to share information.
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Apply the Knowledge Gained From Building a 'Wiki'
Our experiences as novice users who built and used a "wiki," learning as we designed, can help end users and IT managers evaluate this highly touted collaborative technology for their IT environments.
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