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The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
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Consulting > Gartner Benchmarking

Gartner Consulting | BENCHMARK ANALYTICS

Gartner Benchmarking delivers unbiased comparisons of IT performance
relative to the peer organizations and those considered best-in-class.

CIOs & IT Executives
  • CIOs & IT Executives
  • CIOs and IT Executives benchmarks evaluate performance from two perspectives: a cost and maturity assessment of critical IT competencies and IT business value.
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Infrastructure and Operations
  • Infrastructure & Operations
  • Infrastructure and operations benchmarks create a starting point in the process of helping IT organizations identify and assess all IT performance levels.
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Applications
  • Applications
  • Applications benchmarks are the starting point in the process to help IT organizations identify and assess applications development and support performance levels.
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Sourcing & Vendor Relationships
IT Customer Satisfaction
  • IT Customer Satisfaction
  • IT customer satisfaction benchmarks establish a baseline for customer satisfaction and create a road map that helps prioritize efforts to increase these levels.
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IT Business Effectiveness
  • IT Business Effectiveness
  • IT Business Effectiveness benchmarks establish a baseline for IT's effectiveness in meeting business needs and identify opportunities to better align the IT organization with the enterprise for maximum results.
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About Benchmark Analytics

Gartner Benchmarking can help you:
  • Plan your IT budget with relevant facts and metrics to justify your IT spending and staffing costs
  • Identify opportunities for cost optimization and investment prioritization
  • Use data to improve dialogue and alignment with business units and the board
  • Select the right mix of insourcing and outsourcing at fair-market prices and service levels available today

Learn more about Gartner Benchmarking

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