IT Key Metrics Data provides a macro level look at the Gartner Benchmark Analytics global database of comprehensive cost and performance measures. IT Key Metrics Data provides you with immediate access to authoritative data on IT staffing levels, IT investment levels & key technology cost & performance metrics and trends for all areas of IT to support your business and IT clients' changing environments.

The IT Key Metrics Data reports are based on the industry's most comprehensive IT performance measurement database. They allow you to rapidly identify trends in IT spending, staffing across over 20 different industries; unit cost and performance measures and trends across critical IT domains; as well as Information Security investment levels & Outsource market price benchmarks for the technology domains.

IT Key Metrics Data publications are broadly defined by 5 key areas of the IT portfolio:

• Key Industry Measures
  Enterprise-level total IT spending and staffing measures by industry—current-year results and multi year trends
• Key Infrastructure Measures
  Unit cost, productivity and performance measures for the Infrastructure environments (current year and multi year), including the Mainframe, Wintel server, Unix server, Help Desk, Client and Peripherals, Data and Voice network environments.
• Key Applications Measures
  Cost, staffing, project measures, life cycle phase, productivity and quality measures (current year and multi year) as well as ERP/SAP measures.
• Key Information Security Measures
  Enterprise-level total spending and staffing measures by industry and region.
• Key Outsourcing Measures
  Enterprise-level total spending and staffing measures by industry and region.

More information on Gartner's Benchmark Analytics solutions can be obtained by contacting us at: benchmarkinginfo@gartner.com.

Key Findings

• Despite initial spending plans for increases of around 5% in 2008, participants' budgets have actually increased by around 5.5%.
• Strongest growth in IT has been seen within Information Technology organizations (hardware, software and service providers), as well as within Professional Services and organizations. Other industries such as Metals and Natural Resources and Construction and Engineering saw increases, however their base level of investment tends to be lower than average.
• The outlook for 2009, based on pre-year forecasting, indicates an average increase in IT spend of around 2.7% planned. However, with increasing downward economic re-forecasting in particular in the latter half of the year, organizations' spending plans may have been re-forecast with a less optimistic outlook since a number of these forecasts were collected.
• Despite the leveling off of plans for increase in IT investments, there has been no change in the plans for changing the distribution of these investments among running, growing and transforming activities.
• After four years of decline IT capital investment, as a percentage of overall IT investment, held steady in 2008.

IT Key Metrics Data for Applications

The IT Key Metrics Data for Applications contains a comprehensive set of IT Spend & Support measures for the enterprise by industry in addition to Application Development & Support investment and productivity ratios. These key metrics provide a high level view of total applications as well as ERP/SAP spending, staffing and productivity metrics and distributions. This report also contains year-over-year analyses of key spending and staffing ratios by industry.

 Applications Brochure

IT Key Metrics Data for Infrastructure and Operations

The IT Key Metrics Data for Infrastructure & Operations contains a comprehensive set of IT Spend & Support measures for the enterprise by industry in addition to Cost & Productivity ratios for each of the infrastructure technology domains. These key metrics provide a high level view of total cost of owner on a per unit basis as well as the number of units supported per environment support FTE. Environments include: Mainframe, Intel Server, Unix Server, Data Network, Voice Network, Desktop Client & Help Desk. This report also contains year-over-year analyses of key spending and staffing ratios.

 Infrastructure and Operations Brochure