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Business Process Management

Business process management provides governance of a business's process environment to improve agility and operational performance. Gartner research focuses on a structured BPM approach employing methods, policies, metrics, and software tools to continuously optimize an organization's activities and processes.

Gartner's Business Process Management Definition

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RESEARCH HIGHLIGHT

Seven Steps to Enhance Enterprise Performance With a People-Centered Strategy

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Featured Research

Seven Steps to Enhance Enterprise Performance With a People-Centered Strategy
3 February 2012
Best Practices in Moving From Social Experiments to Online Channel Optimization
3 February 2012
How to Create an I&O Cost Optimization Process and Improve Financial Performance
1 February 2012
I&O Trends, Concerns and Priorities Grow in GCC Countries
1 February 2012
Enterprise App Stores Reduce Risk and Improve Business Results
1 February 2012
How to Streamline SAP Instance Consolidation Projects
30 January 2012
How to Build Best-Practice Infrastructure Capacity Plans
27 January 2012
Combat Change Fatigue to Unleash Workforce Potential
24 January 2012
Uses of IT Process Automation Tools: The Changing Vendor Landscape
23 January 2012
A Balanced Triangle Approach for IT Service Desk Metrics
19 January 2012
Creating an IT Governance Team for Your IT Service Desk
18 January 2012
Reach Peak Performance Through Employee Engagement
17 January 2012
End-User Experience Monitoring in APM: Past, Present and Future
11 January 2012
Leverage ITIL, While Optimizing I&O Training and Certification Costs
11 January 2012
Business-Aligned Metrics for IT Services in Cloud: Returns on Agility, Elasticity, Continuity and Consistency
10 January 2012
Twelve Steps to Guide You Through a Major Incident to Mitigate Business Impact
6 January 2012
An Introduction to Major Incident Handling
6 January 2012
Creating a Red Book Can Ensure Efficient and Effective Handling of Major Incidents and Outages
6 January 2012
IT Operations Analytics: Pattern-Based Strategies in the Data Center
23 December 2011
APM Innovators: Driving APM Technology and Delivery Evolution
22 December 2011

Spotlights

Research collections focusing on current issues

ITIL 2011 Overview: Evolution, Not Revolution
1 December 2011
ITIL 2011 Service Design: Review
1 December 2011
Research Index: A Guide to Business Process Management Technologies, Update
2 September 2010
Research Index: A Guide to Principles of Business Process Management, Update
2 September 2010

The Basics

Essential concepts and fundamental principles

Key Issues for Business Process Management, 2011
1 March 2011
Who's Who in Business Process Management Consulting and System Integration, Volume 2
23 February 2011
ITScore Overview for Business Process Management
17 September 2010
Six Best Practices When Using Offshore BPO
27 January 2010
Top Questions About Business Process Improvement
29 January 2010
Top Business Processes for Customer Service, 2010 to 2012
19 January 2010
The Art and Science of Rules vs. Process Flows
19 March 2009
It's a Matter of Survival: Use BPM to Drive Out Costs
12 March 2009
Automated Business Process Discovery Improves BPM Outcomes
23 December 2008

Hype Cycles

The wave of the future or just hype? Gartner Hype Cycles show the difference

Hype Cycle for Performance Management, 2011
16 September 2011
Hype Cycle for Business Process Services and Outsourcing, 2011
29 July 2011
Hype Cycle for Business Process Management, 2011
25 July 2011

Magic Quadrants

Which vendors are leaders, visionaries, challengers or niche players

Magic Quadrant for Business Process Analysis Tools
12 December 2011
MarketScope for the IT Asset Management Repository
12 October 2011
MarketScope for Business Operations Improvement Consulting Services, Worldwide, 2011
22 July 2011
Magic Quadrant for Comprehensive Finance and Accounting BPO, Global
29 June 2011
MarketScope for Comprehensive HR BPO
29 June 2011
Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2010
20 December 2010
Magic Quadrant for Business Process Management Suites
18 October 2010

Vendor Ratings

The products, strategies and viability of specific vendors

Cool Vendors in Business Process Services, 2011
22 April 2011
Cool Vendors in Business Process Management, 2011
13 April 2011

RELATED EVENTS

The industry's most strategic conferences for business and IT professionals.

Gartner Business Process Management Summit
London, UK

Gartner Business Process Management Summit
Baltimore, MD

Gartner Enterprise Architecture Summit
London, U.K.

Gartner Enterprise Architecture Summit
National Harbor, MD

Gartner Business Process Management Summit
Sydney, Australia

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