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This report contains recent Gartner research on IT Disaster Recovery and Business Continuity Management, with advice on how IT professionals can prepare their enterprises for the worst. By developing and continually refining such procedures, enterprises are more likely to survive in the event of the unthinkable happening.
Research Roundup: Business Continuity Management and IT Disaster Recovery Management, 4Q10
Business continuity management and IT disaster recovery management are cross-disciplinary topics that must be addressed by managers in multiple corporate roles. Gartner's research summary provides business and IT leaders with guidance to keep up with the important practices and latest trends.
29 March 2011
The earthquake and tsunami in Japan left DRAM and NAND flash fabs unaffected, but upstream supply chain disruptions may yet cause shortages. Disruptions outside of the memory supply chain could cause demand-side reductions for key applications that might reduce memory demand in the short term.
30 March 2011
The tragic events of March 2011 in Japan show the need for more robust telecommunication systems. They also underline the growing role of telecoms in ensuring people's safety and ultimately conserving the world's resources.
1 April 2011
The Japanese crisis, including the earthquake, tsunami, nuclear facility instability and impact on citizens, highlights the importance of financial services continuity. This research highlights IT actions that Japanese and foreign financial services CIOs should take postcrisis.
4 April 2011
Loss of Japan's production and shipping capacity will reduce output in the goods sector of the worldwide economy in 2Q11; depending on the severity and duration of this loss, manufacturing, transportation and retail companies will lower operating expenses, including IT spending, in 2011.
22 March 2011
The uncertainty about the global instability of energy security will require large and midrange enterprises to include resource availability as a business risk. Vendors are offering remote working tools to mitigate the impact.
23 March 2011
The effects of the disaster in Japan are not expected to significantly affect growth rates in the IT services market.
24 March 2011
Software providers worldwide and in Japan can anticipate temporary negative changes to overall market growth as a result of the Japanese disasters. While profoundly affecting the country of Japan, the outcome is expected to be disruptive to overall revenue growth for spending for software providers.
24 March 2011
Japanese businesses have historically been reluctant to adopt telework and other remote practices, but the recent disasters make it crucial that they re-evaluate their views. Remote work practices that respect established cultural preferences can help Japanese businesses recover more quickly.
25 March 2011
Smartphone sales in mature markets, as well as white-box sales in emerging ones, will be the key drivers for growth in 2011. Overall sales will reach 1.8 billion units while smartphones will reach 468 million units representing 26% of the market.
25 March 2011
Gartner provides a weekly update of spot market pricing for DRAM and NAND flash memory devices and updates the effects of Japan's earthquake on memory; this document is for the week ending 25 March 2011. Also included is monthly contract pricing for DRAM, NAND, NOR and PSRAM for March 2011.
28 March 2011
The software support service market is expected to grow 7.1% worldwide in 2011. As a result of the economic downturn, spending slowed on enterprise software in 2009 and 2010. Growth in 2011 is expected to be 1.4 to 3.3% higher than other IT services markets, such as consulting or hardware support.
28 March 2011
Moves are starting in Japan to make commercial use of the ubiquitous wireless machine-to-machine network in the country.
15 March 2011
Open-source Web tools are being widely used in emergencies like the crisis in Japan. Crisis planners and managers should recognize their usefulness in displaying crisis event information and helping to find missing persons.
30 March 2010
Recovery plans must be complete and concise to be successfully used after a disaster. Use this Toolkit and the template it includes for each of your organization's recovery plans to ensure completeness and consistency.
16 February 2010
A key document required for procuring IT disaster recovery and work area recovery services is the request for proposal to solicit bids from service firms. This research establishes a template for the RFP.
16 February 2010
The emergency/mass notification market is growing fast, with a broad range of vendors and product/service offerings. Use this customizable Toolkit as a starting point for your own evaluation of the vendors and products in this market space.
14 February 2008
The crisis command center or emergency operations center is the organizational focal point of authority, control, communication and coordination during a crisis. Use this Toolkit to determine the requirements for a new center or to assess the effectiveness of an established center.
8 February 2010
Missing or outdated business continuity management plans puts the enterprise at risk during a crisis. Use these 10 best practices to improve and mature your plans.
1 March 2010
Without a governance structure in place, business continuity management programs will not progress or succeed in the time frame desired. Use the BCM Governance and Implementation Responsibility Decision Matrix to document the governance oversight according to your organization's business model.
21 October 2010
A business continuity management policy is an important component of the operational model for BCM governance. Combined with a BCM charter, BCM governance responsibility and implementation matrix, and the BCM activity cycle, it completes the Gartner BCM governance framework.
2 March 2010
Without a governance framework in place, BCM programs will not progress as needed in the desired time frame. Use Gartner's BCM governance framework to establish governance oversight according to your organization's business model and availability needs.
23 April 2010
The April 2010 Icelandic Eyjafjallajokull volcanic eruption has created the largest-ever peacetime disruption to global air travel, even more than 9/11. Planning for transportation interruptions must be part of every business continuity management program.
21 April 2010
The volcanic eruption in Iceland is just the latest crisis. IT leaders should demonstrate leadership and flexibility over consumer-oriented solutions and support the business, but use this opportunity to re-examine their performance and disaster recovery plans once the immediate crisis has passed.
17 August 2009
The impact of legal issues on enterprise resiliency remains poorly understood, even by highly experienced business continuity management professionals. Use these questions and answers to implement policies, practices and technologies that address evolving legal realities.
5 October 2010
This overview provides a high-level description of the Business Continuity Management Key Initiative. CIOs can use this guide to understand what they need to do to prepare for this initiative.
5 February 2010
This overview provides a high-level description of the Business Continuity Management Key Initiative. Business continuity managers, IT disaster recovery managers and other IT leaders can use this guide to understand what they need to do to prepare for this initiative.
7 November 2008
Fluctuations in virtual private network demands for planned/unplanned business processes and emergencies require adequate network capacity from the local loop to the backbone. If your network lacks the ability to grow with urgent demands, then you run the risk of losing connections.
25 September 2009
Conventional wisdom that work-at-home strategies will work during a pandemic is faulty. Residential Internet bandwidth supply may not support a huge increase in demand. Maintaining pandemic WAH operations requires diverse technical and management practices.
23 November 2005
Telecommuting and mobile access can help enterprises cope with emergencies. However, when disaster strikes, your remote-access plan must be ready to deploy, and your staff must know how to use it to advantage.
9 April 2010
The need for disaster recovery of IT infrastructure continues to increase in response to the increasing dependency that business operations have on IT systems. Disaster recovery is vital to protect key business operations that are necessary to keep the enterprise alive and healthy in the face of any event.
30 October 2009
This Toolkit provides a Microsoft PowerPoint presentation to help IT operations staff and configuration managers initiate discussions about how to use a CMDB and IT service dependency mapping tool to support disaster recovery and business continuity planning.
8 September 2010
Business continuity management and IT disaster recovery management are maturing practices as a result of supply chain pressures and the realization that a disaster can happen to any organization.
17 September 2010
A natural disaster or other serious business-disrupting event is not a question of "if," but rather "when," for most enterprises. All enterprises must periodically assess and improve the maturity of their BCM programs to ensure that current and future operational needs are addressed.
16 June 2010
Remanufactured supplies are supposed to save money and reduce waste. However, a better use of the time and effort needed to select and qualify a supplier of remanufactured supplies may be to comprehensively manage your printer fleet.
28 May 2009
The potential for a pandemic profoundly illustrates the need for complete, comprehensive communications between your enterprise and suppliers. Review, and where necessary re-establish, those connections immediately.
5 April 2011
We do not expect the shortage of 300-millimeter silicon wafers to be too serious if Shin-Etsu's Shirakawa factory resumes production by early June, as long as other manufacturers can increase their production output by 10% immediately. Even so, supply shortage concerns will likely last until 1Q12.
7 April 2011
In the aftermath of Japan's earthquake, Mitsubishi Gas Chemical is trying to restore the production of bismaleimide-triazine resin used in semiconductor packaging and printed circuit boards. A prolonged shortage of BT resin could occur as power and transportation issues continue.
11 April 2011
Enterprise PC and notebook OEMs appear to have acted quickly to protect their supply chains in the wake of Japan's crisis. However, buyers should still build some cushion into their expected delivery schedules and ask hardware OEMs to justify any price increases.
25 March 2011
The earthquake and tsunami disaster in Japan have knocked out 90% of the world's supply of bismaleimide-triazine resin used in semiconductor packages. Semiconductor package and mobile phone manufacturers can take several steps to minimize the risk to production.
25 March 2011
In light of the crisis currently unfolding in Japan, following the massive earthquake and subsequent tsunami on 11 March, we explore the actions that companies can immediately take to mitigate the impact of major supply chain disruptions.
28 March 2011
Companies have mobilized their supply chain risk groups to mitigate the impact of the disasters in Japan. Below are some of the lessons from their experiences so far.
12 June 2009
Financial turmoil is driving increased volatility into operating environments. Leading organizations should adopt supply chain risk management concepts as part of their sales and operations planning processes to help manage major disruptions that can impact their operations.
14 October 2010
A recent Gartner study on supply chain risk identified supplier failure as the largest disruption for organizations trying to meet customer demand. This research identifies and analyzes top methods companies use to mitigate this risk as part of their global sourcing strategies.
28 September 2010
Mirroring the maturity models for demand-driven value networks and sales and operations planning, Gartner reveals a four-stage model that describes a company's maturity in managing supply chain risk.
2 December 2010
Managing risks in global supply chains is critical for competitive survival. This Toolkit will help to design and manage your company's supply chain risk management framework and process.
17 September 2010
Cisco has a supply chain risk management program that Gartner assesses as highly developed and worthy of study by other companies to understand many industry best practices in terms of supply chain resiliency.
26 August 2010
This past June unveiled a tragic risk to outsourcing that companies don't prepare for: 13 suicides at Foxconn plants related to overwork. Then a lawsuit against Dell for faulty motherboards showcased another risk. Both events highlight the need for more robust risk management processes.
13 September 2005
Buyers need to adapt their network of suppliers, contracts, and products in response to Katrina's aftermath. Here we explore five key areas of focus for procurement and sourcing: product shortages, commodity strategies, contracts, contingency strategy, and no surprises.
2 September 2005
Many of the basic assumptions of your supply chain – the availability of supply, lead times, demand, and logistics – can change in an instant when the storm like Hurricane Katrina hits.
30 September 2010
BP's recent travails in the Gulf of Mexico have more in common with supply chain failures in other industries than what's apparent on the surface. Like leaders in other industries, BP discovered you can't outsource risk.
18 January 2010
Some of the most complex and vital supply chains in the world are those formed instantly and in extreme conditions to respond to a major disaster or catastrophic event.
17 March 2011
The devastation caused by the 11 March 2011 earthquake and tsunami in Japan could affect the fortunes of all companies in the electronics and semiconductor industry as the country struggles to recover from the disaster. We provide advice on how your company should respond to this tragedy.
18 March 2011
Gartner provides a weekly update of spot market pricing for DRAM and NAND flash memory devices and looks at the effects of Japan's earthquake on memory.
21 March 2011
The earthquake and tsunami in Japan have already affected the supply of silicon wafers for the semiconductor industry, especially at leading supplier Shin-Etsu Handotai. Expect significant production delays if recovery lags beyond the one-month period required to create the wafers.
23 March 2011
Device makers using Japanese wafer fabs should turn to wafer foundries beyond Japan's northeastern region, where the damage was greatest. Fabs in Japan's western region can help, but foundries outside of Japan tend to carry enough fab capacity and have the power supply to aid recovery of the fabs.
23 March 2011
Power cuts as a result of the devastation caused by the March 2011 earthquake in Japan could lead to inefficient component production and shortages of key materials. This could affect the microcontroller sector and, in turn, have longer-term implications for the automotive industry.
24 March 2011
The March 2011 earthquake and tsunami in Japan will disrupt printer manufacturing and may result in shortages of certain printers, parts and supplies. Take prudent steps now to protect your users.
25 March 2011
Lithium-ion cell and material supply is at risk. System manufacturers must redirect battery production to optimize product mix, and qualify alternate suppliers.
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